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EGOV: A solution for public services execution


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Public Administration (PA) sector in modern society is characterized by the need to support extremely complex processes in order to provide services to citizens and business. Complexity is raised by the fact that the provisioning of services is, in the most cases, a collaborative activity shared among different, possibly many, PA offices. It is also true that in the modern PAs, transparency is one of the most important requirement to improve, on the one hand, administration efficiency and, on the other hand, citizens satisfaction. In this scenario the paper presents an approach and an IT tool supporting PAs collaboration and transparency named Scrivania. It allows Public Administration employee to model, publish their services and be guided by Business Processes models. Many PAs can collaborate in the modeling phase of services using the collaborative editor provided by Scrivania. Services are modeled using BPMN 2.0 OMG standard language for BP modeling. Instead, from the point of view of citizens, using Scrivania, they can search and execute the provided services, tracing their execution and, in case of delay, observe the state it occurs.
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The implementation of information technologies in government could have significant effects on efficiency, transparency, and corruption. However, it is not clear whether and how citizens perceive these effects. Based on a survey conducted in 2015, this study examines the role of technology use and its effects on transparency, efficiency, and corruption in Mexican local governments from the perspective of citizens. Specifically, the paper seeks to respond to the following question: What technology-related factors affect citizens' perceptions of transparency, efficiency, and corruption? The results of multivariate regression analyses indicate that interactions between citizens and municipal governments, supported by technologies, do affect citizens' perception of transparency, efficiency, and corruption. The most impactful technologies identified were websites, social media, and mobile technologies. The only demographic factor that had a significant effect on citizens' perception was employment status.
In recent years, many governments have worked to increase openness and transparency in their actions. Information and communication technologies (ICTs) are seen by many as a cost-effective and convenient means to promote openness and transparency and to reduce corruption. E-government, in particular, has been used in many prominent, comprehensive transparency efforts in a number of nations. While some of these individual efforts have received considerable attention, the issue of whether these ICT-enabled efforts have the potential to create a substantive social change in attitudes toward transparency has not been widely considered. This paper explores the potential impacts of information and ICTs – especially e-government and social media – on cultural attitudes about transparency.
Definitions of business process given in much of the literature on Business Process Management are limited in depth and their related models of business processes are correspondingly constrained. After giving a brief history of the progress of business process modeling techniques from production systems to the office environment, this paper proposes that most definitions are based on machine metaphor type explorations of a process. While these techniques are often rich and illuminating it is suggested that they are too limited to express the true nature of business processes that need to develop and adapt to today's challenging environment.
Business process management is usually treated from two different perspectives: business administration and computer science. While business administration professionals tend to consider information technology as a subordinate aspect in business process management for experts to handle, by contrast computer science professionals often consider business goals and organizational regulations as terms that do not deserve much thought but require the appropriate level of abstraction. Matthias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management. To this end, he details the complete business process lifecycle from the modeling phase to process enactment and improvement, taking into account all different stakeholders involved. After starting with a presentation of general foundations and abstraction models, he explains concepts like process orchestrations and choreographies, as well as process properties and data dependencies. Finally, he presents both traditional and advanced business process management architectures, covering, for example, workflow management systems, service-oriented architectures, and data-driven approaches. In addition, he shows how standards like WfMC, SOAP, WSDL, and BPEL fit into the picture. This textbook is ideally suited for classes on business process management, information systems architecture, and workflow management. This 2nd edition contains major updates on BPMN Version 2 process orchestration and process choreographies, and the chapter on BPM methodologies has been completely rewritten. The accompanying website contains further information and additional teaching material.
Contenido: 1. Encontrar el camino. 2. Implementar la administración del conocimiento. 3. Evaluación de la infraestructura. 4. Análisis, diseño y desarrollo del sistema de administración del conocimiento. 5. Despliegue del sistema de administración del conocimiento. 6. La fase final: medición y ejecución. 7. Apéndices.
Business process management: concepts, methods, technology
  • M Weske
Weske, M. (2007). Business process management: concepts, methods, technology. Springer, Berlin, Germany.
4 Scrivania services research (A) and citizen instances list
  • Fig
Fig. 4 Scrivania services research (A) and citizen instances list (B)
Business Process Model And Notation (BPMN) Version
Object Management Group (OMG), 2011. Business Process Model And Notation (BPMN) Version 2.0