In this chapter, we will provide an overview of the application of business process management (BPM) within libraries in general, covering literature from many areas and subdisciplines of academic librarianship, and then discuss BPM in more detail in relation to electronic resources management (ERM) applications. Approaches include the application of the Six Sigma DMAIC concept, which provides a
... [Show full abstract] defined process for reviewing, analyzing, and improving business processes, as well as the use of checklists and value chain analysis in ERM/BPM projects. Our review offers a unique perspective in that we thoroughly reviewed the process management in libraries and for ERM in libraries and how BPM has changed this perspective over the years for our organization. As BPM reviews offer an unprecedented opportunity for change, we discuss opportunities for change management and leadership. In conclusion, we discuss the possibilities for extending ERM processes across the broader university organization in concert with university procurement departments, and other departments, to identify previously untapped efficiencies.
