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Stakeholder-involved Persona Development for Large Scale Information Systems – A Danish e-Government portal case

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Abstract

Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for information Persona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for informationPersona, one of the human centered design methodologies for information systems (IS), has systems (IS), has systems (IS), has systems (IS), has systems (IS), has systems (IS), has systems (IS), has systems (IS), has been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach been widely applied and tested in Europe North America. Although the persona approach has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly has attracted attention in Japan recent years, its creation process not been properly articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In articulated nor understood in the Japanese IS domain. In order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of order to gain the maximum effect of introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as introducing persona and contribute to the usage of systems with high social impact such as e-government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona government applications, it is of critical importance to conduct appropriate persona development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we development processes. In this article we introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona introduce effective as well pragmatic persona creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case creation processes from a stakeholder involvement point of view, exemplified by case persona creation for a Danish epersona creation for a Danish e persona creation for a Danish e persona creation for a Danish e persona creation for a Danish e persona creation for a Danish epersona creation for a Danish e persona creation for a Danish epersona creation for a Danish e persona creation for a Danish e persona creation for a Danish epersona creation for a Danish e persona creation for a Danish epersona creation for a Danish e persona creation for a Danish epersona creation for a Danish e-Government portal site. The eGovernment portal site. The e Government portal site. The e Government portal site. The e Government portal site. The eGovernment portal site. The e Government portal site. The e Government portal site. The eGovernment portal site. The eGovernment portal site. The eGovernment portal site. The e Government portal site. The eGovernment portal site. The eGovernment portal site. The e Government portal site. The e-Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became Government portal became widely known to be a successfuwidely known to be a successfuwidely known to be a successfuwidely known to be a successfuwidely known to be a successfuwidely known to be a successfu widely known to be a successfu widely known to be a successfu widely known to be a successfu widely known to be a successfu widely known to be a successfu widely known to be a successfu widely known to be a successfu widely known to be a successfu widely known to be a successfuwidely known to be a successful el el e-Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly Government case all over the world, which indirectly indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance indicate the validity of persona approach applied to portal. The high acceptance created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high created personas among development team shows our persona methodology has high potential to contribute cpotential to contribute c potential to contribute c potential to contribute cpotential to contribute cpotential to contribute cpotential to contribute c potential to contribute c potential to contribute cpotential to contribute cpotential to contribute c potential to contribute cpotential to contribute c potential to contribute conduct similar onduct similar onduct similar onduct similar onduct similar onduct similar large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with large scale IS development projects with socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to socially high impacts, which are expected to increase in Japan.increase in Japan. increase in Japan. increase in Japan. increase in Japan.increase in Japan. increase in Japan. increase in Japan. increase

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People relate to other people, not to simplified types or segments. This is the concept that underpins this book. Personas, a user centered design methodology covers topics from interaction design within IT, through to issues surrounding product design, communication, and marketing. Project developers need to understand how users approach their products from the product’s infancy, and regardless of what the product might be. Developers should be able to describe the user of the product via vivid depictions, as if they – with their different attitudes, desires and habits – were already using the product. In doing so they can more clearly formulate how to turn the product's potential into reality. With contributions from professionals from Australia, Brazil, Finland, Japan, Russia, and the UK presenting real-world examples of persona method, this book will provide readers with valuable insights into this exciting research area. The inspiration to create user descriptions includes character-driven narratives, and the film Thelma & Louise is analyzed in order to understand how the development process can also be an engaging story in various professional contexts. With a solid foundation in her own research at the IT University of Copenhagen and more than five years of experience in solving problems for businesses, Lene Nielsen is Denmark’s leading expert in the persona method. She has a PhD in personas and scenarios, and through her research and practical experiences she has developed her own approach to the method – 10 Steps to Personas. Personas – User Focused Design presents a step-by-step methodology of personas which will be of interest to developers of IT, communications solutions and innovative products.
Data
Historically, Participatory Design (PD) was introduced and applied in the Scandinavian and American context as a practical design method for collective creativity and stakeholder involvement. In this paper, by fusing game elements into PD, we suggest a first step towards a culturally independent PD method called the ICT Service Design Game to ease the prevailing concern that PD has limited applicability in other cultural settings. We conduct four experiments on ICT Service Design Game in Scandinavia and Asia to evaluate its feasibility. The experiments identify some differences in the PD process and the created Persona characteristics, probably due to cultural differences. Of more interestingly, despite these process differences, the game elements of our PD variant were found to promote the key values of PD in culturally diverse settings by stimulating idea creation and participation. Our experiments imply that the introduction of game elements allows PD to be effectively utilized in culturally diverse settings.
Article
This paper investigates personas, an alternative method for representing and communicating customer needs. By using a narrative, picture, and name, a persona provides product designers with a vivid representation of the design target. Numerous benefits of incorporating personas into product design approaches have been suggested, but the present literature fails to identify the most significant and universal advantages of persona use. By incorporating expert opinion through the use of Delphi methodology, this research first examines the benefits of incorporating personas into design processes. After gaining consensus on the perceived importance of the individual benefits, this paper then elaborates on the most significant benefits of persona use and needed future research on the personas method.Highlights► We examine the individual benefits of including personas in design processes. ► The Delphi methodology is applied to capture expert opinion and gain consensus. ► The results provide substantiation for the suggested benefits of personas use. ► We illustrate how the results could provide a foundation for future research.
Conference Paper
Aesthetics and interaction are interwoven concepts, rather than separate entities. An aesthetics of interaction must consider richness in appearance, actions, and role. Moving beyond a narrow focus on usability in this way requires new methods for understanding design possibilities. Here we describe two: interaction relabelling, in which possible interactions with a known mechanical device are mapped to the functions of an electronic device to be designed; and extreme characters, in which fictional users with exaggerated emotional attitudes are taken as the basis of design to highlight cultural issues. These methods may help designers in considering physical interactions with products on the one hand, and the sociocultural role their products will take on the other.
Article
Though there have been advances in end-user programming, complex applications still need professional developers. This inspired look at the future of creating complex software explores the shift from programming environments to design environments, discussing environments that help developers satisfy end-users' cognitive needs and help deal with contextual issues such as the aesthetic, practical, and social properties of the application and the users. A strong case is made that design environments will need to provide robust support for communication between developers and end users.
Personas for Borger.dk Process og baggrund
  • L Nielsen
  • E Landbo
L. Nielsen and E. Landbo, "Personas for Borger.dk Process og baggrund", maj 2012. (Borger.dk のためのペルソナ,プロ セスと背景,デンマーク語)
Ad-Hoc Personas Empathetic Focus
  • D Norman
D. Norman, "Ad-Hoc Personas Empathetic Focus", http://jnd.org/dn.mss/personas_empath.h tml, (2014-01-27)
Personas: En domaeneanalytisktilgang
  • E Sønderstrup-Andersen
E. Sønderstrup-Andersen, "Personas: En domaeneanalytisktilgang," Dansk Biblioteksforskning, 2, 3, 61-75, 2007.
Vaek med bøvlet. Folder. MindLab
  • Vaek Med Bøvlet
  • Metoderapport
  • Mindlab
Vaek med bøvlet. Metoderapport. Mindlab, 2010.http://www.mindlab. dk/assets/477/web_pixi_13_10_final.pdf 18. Vaek med bøvlet. Folder. MindLab, 2010:http://www.mindlab. dk/assets/477/web_pixi_13_10_final.pdf 19. Medieudviklingen 2010, rapport. DR Medieforskning.http://www.dr.dk/NR/rdonly res/D0F84992- F0E6-4107-A2B2-72B6F35B42D4/2572038/ medieudv2010_print.pdf
Den faellesoffentlige digitaliseringsstrategi 2011- 2015
  • Den Digitale Vej Til Fremtidens Velfaerd
Den digitale vej til fremtidens velfaerd. Den faellesoffentlige digitaliseringsstrategi 2011- 2015. Regeringen/KL/Danske Regioner, 2011, http://fm.dk/Publikationer/2011/Den%20digi tale%20vej%20til%20fremtidens%20velfaerd /~/media/Publikationer/Imported
Facilitating Collaboration through Design Game
  • E Brandt
  • J Messter
E. Brandt, J. Messter, "Facilitating Collaboration through Design Game", In Proc. Participatory Design Conference, pp.121-130, 2004.
Personas, participatory design and product
  • J Grudin
  • J Pruitt
J. Grudin and J. Pruitt, "Personas, participatory design and product
Hvorfor kommer borgerne i borgerservice? -og hvorfor vaelger de digital selvbetjening fra?
  • Den
Den kompetente borger. Hvorfor kommer borgerne i borgerservice? -og hvorfor vaelger de digital selvbetjening fra? Skaarup Research for Ballerup Kommune, 2011.
Notat -Brugervenlighed i borgervendte selvbetjløsningsløsninger: Resultat af screening af 30 offentlige selvbetjeningsløsninger
  • Borgerservicechefer I Danmark
Borgerservicechefer i Danmark, borgerservicedanmark.dk), 2005. 14. Notat -Brugervenlighed i borgervendte selvbetjløsningsløsninger: Resultat af screening af 30 offentlige selvbetjeningsløsninger',
Borgerundersøgelse om hjemmesiden
  • Roskilde Kommune
Roskilde Kommune: Borgerundersøgelse om hjemmesiden, 2009. Rapport og hovedresultater fra undersøgelsen er tilgaengelige på http://www.roskilde.dk/webtop/site.aspx?p=1 1619.