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728 British Journal of Nursing, 2014, Vol 23, No 13
© 2014 MA Healthcare Ltd
Challenges in acute care of people
with co-morbid mental illness
Abstract
Acute secondary care settings are complex environments that offer
a range of challenges for healthcare staff. These challenges can
be exacerbated when patients present with a co-morbid mental
illness. This article is a systematic review of the literature that has
investigated the challenges imposed on health professionals working
in acute secondary care settings where they care for patients who
experience co-morbid physical and mental illnesses. A systematic
search of the bibliographic databases was conducted and a total of
25 articles were included in this review. A number of challenges were
identified including experience of fear, negative attitudes, poor mental
health literacy, being positive and optimistic in providing care as a
profession and environmental factors. Health professionals working
in acute secondary care settings require organisational support and
training in mental health care. Acute secondary care environments
conducive to providing holistic care to patients experiencing mental
illness co-morbidity are required.
Key words: Mental illness ■ Physical illness ■ Co-morbidity ■ Health
professional ■ Nurse ■ Experience
People living with a mental illness are more likely
to have a physical illness when compared to people
without a diagnosis of mental illness (van der Kluit
and Goossens, 2011; Edward et al, 2012; Scott et al,
2012). People with serious mental illness such as schizophrenia
have a mortality rate of up to four times that of the general
population and it is estimated that they have a reduction in
lifespan of between 10 and 30 years (Bressington et al, 2014).
Those who have an experience of mental illness often have
difficulty in seeking and accessing appropriate and timely
physical health care (Hahm et al, 2008; Thornicroft, 2008).
Improving the health care of people experiencing mental
illness is a healthcare priority worldwide—in the UK, the
Department of Health has developed initiatives and directives
to improve the integration of physical and mental health care at
all levels (Social Care Local Government and Care Partnership
Directorate, 2014).
Jo-Ann Giandinoto and Karen-leigh Edward
Acute secondary care settings, such as the emergency
department, general medical ward, medical-surgical ward,
and intensive care unit are complex, busy, task-oriented
environments that in themselves have well-known challenges
for healthcare staff in providing optimal care to all patients;
these challenges are often exacerbated when patients present
with a co-morbid mental illness (Sharrock and Happell,
2006). The challenges faced by health professionals in the
management of the physical health care of people who
experience a mental health co-morbidity include factors
such as stigma and discrimination, fear of aggression potential,
suboptimal mental health literacy in generalist healthcare
staff and the lack of adequate time and resources to meet the
needs of people who experience mental illness (van der Kluit
et al, 2013).
The tolerated use of derogatory and pejorative terms
to refer to people experiencing mental illness in acute
secondary care settings by health professionals strengthens
the effects of stigma and the potential for discriminatory care
(Sartorius, 2007). The general public may perceive people
who experience mental illness as:
‘Strange, frightening, unpredictable, aggressive
and lacking self-control ... and are associated
with negative stereotypes such as being violent
and dangerous’ (Björkman et al, 2008).
These stigmatising notions can also be found in health
professionals (Horsfall et al, 2010). Romem et al (2008)
further suggest that unlike people with a ‘physical’ health
condition people who experience mental illness, throughout
history, have been subject to discrimination and prejudice
perpetuating the development of pessimistic and apprehensive
attitudes.
The challenges associated with caring for patients who
experience a mental illness in acute secondary care settings are
often associated with the notion that health professionals are
not immune to the effects of stigma despite formal education
in psychiatry (Thornicroft, 2008). The complexity of such a
patient who experiences a serious mental illness on an acute
ward can lead to him or her being labelled as ‘difficult’ by
health professionals and consequently treated with caution
or avoided (Zolnierek, 2009). Patients who are identified as
difficult are often perceived by healthcare staff to take up
more of their time, as a disruption to their daily routine, as
taking time away from the care of their other patients, or are
avoided; all of which impact on the development of effective
therapeutic alliances. The challenges of caring for a patient
in the acute secondary care setting can be quite apparent
Jo-Ann Giandinoto, Research Assistant, Karen-leigh Edward, Associate
Professor of Nursing Research, Faculty of Health Sciences, Australian
Catholic University and St Vincent’s Private Hospital, Melbourne.
Accepted for publication: June 2014
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SYSTEMATIC REVIEW
British Journal of Nursing, 2014, Vol 23, No 13 729
© 2014 MA Healthcare Ltd
for the patient who experiences symptoms of mental illness,
including suicidal and self-harming behaviours, aggression
and confusion. This patient can display unusual behaviours
evoking a sense of caution in health professionals due to the
real or perceived threat of their own safety, or may be out of
their scope of practice, expertise or knowledge.
This systematic review aimed to examine the available
literature related to the challenges health professionals
experience while working in acute secondary care settings
and caring for patients with co-morbid physical and mental
illnesses. The benefits of such examination of the literature
are to provide further insight and understanding about the
challenges of caring for patients with co-morbid mental and
physical illness who are admitted to acute secondary care
settings and contribute to potentially raising awareness for
the potential for stigma and discriminatory care practices and
recommend means to mitigate such challenges.
Method
The bibliographic databases of CINAHL, Academic Search
Complete, MEDLINE, PsycINFO and ProQuest were
searched between May and June 2013. The search was
conducted by entering the keywords in Box 1 into each of
the databases.
The electronic search was based on the following inclusion
criteria:
■Peer-reviewed journal articles
■Published between 1985 and 2013
■Articles addressing the challenges of health professionals
caring for people with co-morbid physical and mental
illness while working in acute secondary care settings
(e.g. medical-surgical wards, emergency departments and
intensive care units).
Articles that were excluded from the search were those that
addressed challenges of mental health professionals working
in psychiatric settings and challenges related to primary care
and community-based health settings.
The above search strategy yielded a total of 2992 articles
due to the use of a large number of keyword combinations
and the broad subject nature of the keywords. The title and
abstract of each article were reviewed to ensure the articles
matched the above inclusion criteria and once duplicates
were removed 43 articles were returned. The final inclusion
of the article was based on extensive reading and further
assessment of the criteria and subsequently 25 articles were
identified for this review. An overview of the selection
procedure is depicted in Figure 1.
The quality of the research was assessed with reference to
the Critical Appraisal Skills Programme (CASP) qualitative
research checklist and the CASP cohort studies methodological
checklist (Taylor et al, 2000). Data were extracted by the two
researchers. Extracted data were collated and synthesised.
Results
Twenty-five articles were included in this review. Of those
identified, 12 were quantitative and 13 articles were qualitative
in design. All studies were included based on relevance to the
research focus and were not excluded based on methods or
instruments used.
Exclusion
on title and
abstract
6 duplicates
Article read
for relevance
to research
questions
2992 hits
49
abstracts
43
abstracts
25 articles
964 CINAHL
589 Academic Search Complete
485 MEDLINE
729 PsycINFO
225 ProQuest
Figure 1. Flowchart of returned and selected articles for review
Box 1. Search terms
■ Mental illness* OR mental health OR psychiatric illness* or
disorder
■ AND physical OR somatic OR somatoform OR chronic
health OR illness OR disabilit*
■ AND general hospital* OR acute medical setting* OR ward*
OR medical surgical
■ AND health or medical personnel OR health professional*
OR nurse* OR physician* OR dietician* OR social worker*
OR psychologist* OR physiotherapist* OR occupational
therapist* OR pharmacist* OR multidisciplinary team
■ AND treatment* OR health care OR attitude* OR
experience* OR perception*
Discussion
The review revealed a number of themes, including: the
experience of fear, negative attitudes, poor mental health
literacy, positivity and optimism of care as a profession, and
environmental factors impacting care.
The experience of fear
Some studies reveal that fear prevents health professionals from
effectively caring for people who experience mental illness in
the acute secondary care setting (Atkin et al, 2005; Arnold and
Mitchell, 2008). The findings included expressed concerns of
fear towards patients with a mental illness due to a perception
of unpredictability and dangerousness causing healthcare staff
to be hyper-vigilant and concerned for their own safety and
that of their other patients (Mavundla et al, 1999; Lethoba
et al, 2006; Adewuya and Oguntade, 2007). Brinn (2000)
also discusses negative emotions expressed by nurses who
cared for those with co-morbid mental illness, such as fear
and wariness owing to an expectation of aggression. Other
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730 British Journal of Nursing, 2014, Vol 23, No 13
© 2014 MA Healthcare Ltd
research points to negative and discriminatory care because
of a psychiatric diagnosis where patients are thought to be
unstable and difficult and this is exacerbated when the care
setting lacks protocols or support to effectively manage such
patients (Chow et al, 2007). Nurses in one study felt despair
and frustration, which affected their social and psychological
functioning (Mavundla et al, 1999). Another study used a
randomised controlled trial to assign health professionals to
different case-study groups; participants were exposed to a
case study that depicted negative images of dual diagnosis
such as forensic history and dual diagnosis and more positive
images such as patients in recovery/remission (Rao et al,
2009). These researchers revealed that patients with a dual
diagnosis (i.e. diagnosis of mental illness and substance
misuse disorder) and forensic history elicited the most stigma
and apprehension when compared with a mental illness
co-morbid with a physical illness diagnosis alone.
Negative attitudes from staff
and a label of mental illness
The major findings of the studies were that health professionals
had a number of challenges related to caring for patients
experiencing mental illness in acute secondary care settings
relating to the label of a mental illness and the stigma associated
with such a label (Arnold and Mitchell, 2008). Patients, too,
are often identified by the unusual behaviours they display
(Atkin et al, 2005) and such patients were considered to be
demanding and difficult to talk to (Björkman et al, 2008).
Stigma negatively affects the relationship between the patient
and the health professional, where it can lead to avoidance
through fear of not wanting to offend and on the other
hand patients can often self-stigmatise (Liggins and Hatcher,
2005; Zolnierek and Clinger man, 2012). Negative attitudes
can stem from a lack of positive reinforcement for caring for
patients experiencing mental illness and especially on wards
such as the intensive care unit a paradox exists between caring
for a patient and the patient wishing to die (i.e. suicidal
patients) (Bailey, 1994; 1998). MacNeela et al (2012) found
that most nurses adopted a ‘risk attitude’ when looking after
patients experiencing mental illness. They explained that the
stereotyped perceptions of patients experiencing a mental
illness, such as non-compliance, absconding and a violence
risk, altered their experience and expectations of care and
moreover this justified the need for chemical/physical
restraining of patients.
The review exposed a number of factors that can positively
decrease the challenges faced by health professionals: increased
exposure and direct contact with patients who experience a
mental illness, increased age of the health professional, level
of education and professional experience and increased
familiarity with mental illness (having a personal lived
experience such as family member or friend with mental
illness) (Arvaniti et al, 2009). Clinical education as professional
development and support in the way of mental health liaison
produced more positive attitudes from staff towards patients
with mental illness co-morbidity (Priami et al, 1998).
However, familiarity or having a personal experience of
mental illness did not always predict a positive attitude from
health professionals (Aydin et al, 2003).
Poor mental health literacy
The frustrations reported by hospital staff related to caring
for patients experiencing mental illness seemed to stem
from knowledge gaps or skill deficits and mostly related to
ineffective therapeutic interaction and subsequent feelings
of inadequacy and professional dissatisfaction (Arnold and
Mitchell, 2008). Some health professionals, despite having
medical knowledge, held stereotyped views about the origins
of mental illness parallel to those found in the general
public (e.g. spiritual causes), and unfortunately some health
professionals maintained blaming attitudes towards people
experiencing mental health problems thus creating real
barriers to providing care and aiding recovery of mental
illness (Adewuya and Oguntade, 2007; Fernando et al, 2010).
The review exposed that most generalist nurses identified
that assessment and management of patients experiencing
a mental illness was outside their scope of practice or not
part of generalist nurse competencies. Many nurses felt
that their undergraduate training was not adequate and felt
they required training on an ongoing basis in mental health
literacy (i.e. diagnosis, psychopharmacology, management,
legislation).
Nurses also reported that they lacked the requisite skills
to effectively engage in therapeutic communication with
patients who experience a mental illness (Bailey, 1998).
There was a perception that caring for complex patients
required a specialist set of skills. Feelings of inadequacy and
role conflict meant many described feeling professional
distress, disempowerment, low levels of satisfaction and
burnout when caring for patients with a co-morbid mental
illness (Harr ison and Zohhadi, 2005; Plant and White, 2013).
Harrison (2007) suggests that role conflict may be attributed
to dualistic thinking where not only is there a metaphorical
divide between mind and body but a literal divide where
physical and mental health care were not traditionally
integrated. Nurses lacking in knowledge and capabilities to
effectively assess and manage mental illness in acute settings
has been recently noted in a qualitative study exploring
nurses’ experience in the care of patients with delirium (Agar
et al, 2012). Nurses reported a superficial understanding
of the condition where it was often under-recognised and
poorly managed in the acute setting leading to detrimental
outcomes for patients and their families.
The returned evidence suggests that while education may
be beneficial for improving perceptions and attitudes of acute
medical staff towards patients with co-morbid mental illness,
the effects are short lived and the positive effects reduce
over time (Aydin et al, 2003). Education may be a way of
increasing self-awareness and reflection and it is by these
strategies that a reduction in a tendency for stigmatising
attitudes to prevail may occur (Mavundla and Uys, 1997;
Solar, 2002). Addressing stigmatising attitudes held by health
professionals may not be as simple as increasing exposure
or education. Further research is required to determine the
origins of such attitudes, and as such qualitative research
designs may be used to investigate whether stigma is
enabled by actual negative experiences or is a reflection of
predisposed prejudices (Björkman et al, 2008) or cultural
influences and values (Fernando et al, 2010).
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SYSTEMATIC REVIEW
British Journal of Nursing, 2014, Vol 23, No 13 731
© 2014 MA Healthcare Ltd
Being positive and optimistic in care
considerations as a profession
The review included research from a qualitative paradigm
and the main findings of these studies incorporated detailed
descriptions of the challenges health professionals find in
caring for patients with multiple and complex needs when
they experience co-morbid physical and mental illness. In
contrast, some of these studies highlighted positive and
optimistic attitudes from some nurses working on the
general medical wards towards patients with mental health
problems. These nurses described striving to provide care in
an ethical and conscientious manner, but acknowledged that
they lacked the knowledge and training to do so adequately
(Reed and Fitzgerald, 2005; Sharrock and Happell, 2006).
Sharrock and Happell (2006) reveal that while nurses
were endeavouring to fulfil their duty of care in providing
patients with their required care, these nurses felt ill-
equipped and there was a real void between the theory of
providing holistic care, including psychological care, and the
reality of task-based nursing practice on general medical
wards. Similarly, Reed and Fitzgerald (2005) found negative
attitudes and feelings among nurses such as fear, dislike,
‘not my role’, lack of time and support and feeling patients
with this co-morbidity did not belong on the wards and
balancing this with a strong desire to ‘do the right thing’ by
their patients but lacking resources, skills and knowledge to
do so. Unsurprisingly, positive experiences lead to positive
attitudes and negative experiences lead to negative attitudes
(Mavundla and Uys, 1997; Reed and Fitzgerald, 2005).
Some health professionals wanted to provide holistic care
and experienced a dilemma in not being able to cater for
all the patients’ health needs owing to their limitations in
knowledge and restrictions in their clinical environment
with regards to support and resources required in order to
provide individualised care.
Environmental factors impacting care
The physical environment offers a number of challenges
in the general ward context of a hospital when caring
for patients who have co-morbid mental illness. Patients
experiencing mental disorders often require a therapeutic
milieu to aid recovery, and when patients are considered
as not fitting into the purpose of the environment, health
professionals’ attitudes can alter, frustrations increase and
fears become apparent with stigmatising and stereotyping
behaviours presenting (Zolnierek and Clingerman, 2012).
This approach to care is often sensed by the patient and can
result in further adverse clinical outcomes. The environment
in which general medical health professionals work is often
complex, busy, sterile, has a lack of privacy (often just a
curtain to screen the patient) and can be noisy when patients
might require a quiet space. Hopkins (2002) found that
patients experiencing a mental illness were perceived as
presenting an additional challenge to the impending routines
and functions of a ‘busy’ acute medical setting, the lack of
time and resources in these complex settings lead patients to
be considered difficult and thus they received depersonalised
care. Supportive and informative work environments that
recognise the complexity of these patients are also required to
assist health professionals to provide holistic care (Shafiei et al,
2011; Goldberg et al, 2012; Plant and White, 2013).
Limitations of the review
The limitations of this review relate to the diverse types of
the research returned making any generalisations prohibitive.
Another limitation was that only peer-reviewed literature
written in English was included, potentially omitting eligible
evidence.
Conclusions and implications
The management of the physical health care of people who
have a mental health co-morbidity presents several challenges
for healthcare staff. The challenges associated with caring for
patients who experience a mental illness in acute secondary
care settings in particular are often linked with the notion
that health professionals are not immune to the effects of
stigma attached to mental illness, despite formal education
in psychiatry. Health professionals reported experiencing fear
of the patients in their care and holding negative attitudes
towards those with a diagnosis of mental illness. These
experiences for staff are often hampered by environments
that are not conductive to engaging with patients in the
development of a therapeutic alliance.
Health professionals, in some instances, reported a positive
attitude and strived to care for people experiencing mental
illness. However they also acknowledged their inadequacies
to care for them holistically because of factors including poor
mental health literacy and low level of confidence to intervene
in challenging clinical occasions. Mental health competencies
and undergraduate training may not satisfactorily prepare
nurses to care for patients with this co-morbidity in non-
psychiatric settings. This review highlights a recommendation
to hospitals to provide professional development opportunities
and additional support by way of mental health education and
compulsory training modules facilitated by mental health
professionals for the generalist nurse. In addition to training
KEY POINTS
n
Acute secondary care settings are complex, busy, task-orientated
environments that present a range of challenges to providing optimal care to
patients; these are often exacerbated when patients present with a co-morbid
mental illness
n
Health professionals, despite formal training in mental illness, are not
immune to negative attitudes and stigmatisation of mental illness
n
Professionals in acute secondary care settings describe the experience of
caring for patients with a co-morbid mental illness as challenging due to
feelings of fear, of not knowing and of feeling unsupported
n
The routines and physical aspects of the acute secondary care environments
are not conducive to optimal care for a patient experiencing mental illness
n
Organisational support including professional devolvement opportunities,
mental health liaison and gaining service users’ input may help mitigate the
challenges of caring for this vulnerable patient group
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732 British Journal of Nursing, 2014, Vol 23, No 13
© 2014 MA Healthcare Ltd
towards improving mental health literacy, organisational
support through the use of mental health consultants and
clinical educators in acute medical settings may offer a means
to moderate ill-informed, negative and stigmatising attitudes
towards patients experiencing mental illness among cute
medical care nurses. Mental illness is profound on a global
level, and in order to suitably care for this vulnerable patient
population, hospital environments need to be conducive to
providing safe, dignified, effective and optimal care (e.g. quiet
spaces, sufficient privacy and appropriate care planning).
Understanding the mental illness experience from the service
user’s perspective can also assist in improving care provision to
this patient group and in consideration of this service users’
representation and involvement in education for nurses needs
to be a feature.
BJN
Conflict of interest: none
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( 020 7738 5454 8 bjn@markallengroup.com @BJNursing
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