Unlike meteorology or forestry social security is a highly politically sensitive field of administration because it touches the everyday lives of millions of citizens. Furthermore, it is typically the largest single item in state budgets. It tends to be heavily legalistic. It is not rocket science, in the sense that, even if the computer systems are complex, the core business of making payments
... [Show full abstract] to claimants is understandable to lay people, including ministers and civil servants. In this chapter we explore the consequences of these characteristics for the management of social security, and especially the implications for its management at arm’s-length from government. We examine how the responsible agencies in Sweden, Finland, the Netherlands and the United Kingdom have responded to organizational change, and how each of our four social security agencies have interpreted and developed performance management as a means to achieving policy goals.