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Product-Service System Design for Sustainability

Carlo Vezzoli, Cindy Kohtala and Amrit Srinivasan
with JC Diehl, Sompit Moi Fusakul, Liu Xin and Deepta Sateesh
Vezzoli, Kohtala and Srinivasan
Product-Service System Design
for Sustainability
Product-Service System Design for Sustainability
Greenleaf Publishing
Aizlewood’s Mill, Nursery Street,
Sheffield S3 8GG, UK
Tel: +44 (0)114 282 3475
Fax: +44 (0)114 282 3476
Cover design:
Learning Network on Sustainability
This volume presents the theory and the practice of Product-Service System (PSS) Design
for Sustainability – the design of systems of products and services that would be jointly
capable of satisfying specific needs and desires of the customer (“unit of satisfaction”), as
well as related innovative stakeholders’ interactions, leading towards eco-efficiency, social
equity and cohesion.
The book is structured in two parts.
Do you want to learn (and teach) how to design sustainable PSSs?
Part I presents the background to and the conceptual framework of PSS innovation and
design for sustainability. The meaning and implications of sustainable development dictate
a need for system discontinuity and radical change, which can be supported by designing
PSSs for Sustainability. These chapters elaborate upon the very concept of PSS innovation:
its characteristics and features and related benefits, drivers and barriers. The role of design in
developing sustainable PSS is addressed in detail: the approaches, skills and criteria involved
in PSS innovation. Researchers, educators and students will benefit from the methodology
and related tools, which are mapped out in the final section of Part I.
Do you want to learn about (and teach) the new research frontiers of sustainable PSS
Part II of the book explores promising research directions and hypotheses on sustainable
PSS design. It is composed of themed sections and their chapters:
New ways to deliver satisfaction and manage the transition
New perspectives on sustainable PSS in low-income and emerging contexts
New ways to leverage social innovation for sustainability
New ways to design for moderation
New ways to educate
the Learning Network on Sustainability
This Work is Licensed under Creative Commons
Attribution-NonCommercial-ShareAlike 3.0
For full details on the license, go to:
This book is available for download
( under a Creative
Commons licence allowing interested
design educators to freely modify, remix,
reuse and/or translate, i.e. adapt
according to each teacher’s specific
didactic needs, institutional requirements
and local-context peculiarities and
sustainability agenda.
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Product-Service System Design for Sustainability
Prelims.indd 1 08/01/14 6:09 PM
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Carlo Vezzoli, Cindy Kohtala and Amrit Srinivasan
with JC Diehl, Sompit Moi Fusakul, Liu Xin and Deepta Sateesh
Product-Service System Design
for Sustainability
Learning Network on Sustainability
Prelims.indd 3 08/01/14 6:09 PM
Scientifc committee and editorial team:
Carlo Vezzoli, Cindy Kohtala, Amrit Srinivasan, with J.C. Diehl, Sompit Moi Fusakul,
Liu Xin and Deepta Sateesh
Creative Commons: Attribution-NonCommercial-ShareAlike (CC BY-NC-SA)
© 2014 Greenleaf Publishing Limited
Published by Greenleaf Publishing Limited
Aizlewood’s Mill
Nursery Street
Sheffield S3 8GG
Cover design by
British Library Cataloguing in Publication Data:
A catalogue record for this book is available from the British Library.
ISBN-13: 978-1-906093-67-9 [hardback]
ISBN-13: 978-1-909493-69-8 [PDF ebook]
ISBN-13: 978-1-78353-079-3 [ePub ebook]
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This volume is a collaboration of authors and editors representing all partners in
the LeNS project, the Learning Network on Sustainability. The main author of the
Introduction and Part 1, Chapters 1 to 4, is Carlo Vezzoli1, with key editorial con-
tributions by Cindy Kohtala2, Amrit Srivinasan3, Sompit Moi Fusakul4, J.C. Diehl5
and Liu Xin6. In particular, Liu Xin authored section 3.5.1, Sompit Moi Fusakul
section 3.5.2, and Amrit Srivinasan section 3.5.3. Sections 4.3.13-15 were contrib-
uted by Marisa Galbiati1, Mariana Ciancia1 and Francesca Piredda1. Praoranuj Ann
Siridej4 and Sompit Moi Fusakul4 authored section 4.2.2.
The contributing and invited authors in Part 2 are given at the beginning of
each chapter. We gratefully acknowledge the contribution of all editors of Part 2,
Carlo Vezzoli1, Cindy Kohtala2, Amrit Srivinasan3, J.C. Diehl5, Liu Xin6, Sompit
Moi Fusakul4, and Deepta Sateesh7, and especially acknowledge the assistance
of Fabrizio Ceschin8, Radhika Ralhan, and Praoranuj Ann Siridej4 regarding this
1 Politecnico di Milano, Design Department, School of Design, Italy.
2 Aalto University School of Arts, Design and Architecture, Department of Design, Finland.
3 Indian Institute of Technology Delhi, India.
4 King Mongkut’s Institute of Technology Ladkrabang, Faculty of Architecture, Department
of Design, Thailand.
5 Delft University of Technology, Faculty of Industrial Design Engineering, the Netherlands.
6 Tsinghua University, Academy of Arts & Design, China.
7 Srishti School of Art, Design and Technology, India.
8 Brunel University, School of Engineering and Design, Department of Design, UK.
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Book rights
This book is published under a Creative Commons license: specifically, Attribution-
NonCommercial-ShareAlike. See
An electronic version is downloadable for free from the LeNS project website,
The book is one of the outcomes of LeNS, the Learning Network on Sustainability,
a project funded by the Asia-Link Programme, EuropeAid, European Commission,
for curricula development and teaching diffusion in worldwide design higher edu-
cation institutions, on design for sustainability focused on product-service system
This publication has the patronage of the United Nations Decade of Education for
Sustainable Development (2005-2014, DESD).
United Nations Decade of Education for Sustainable Development (DESD). In
December 2002, the United Na