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E-mail addresses:bahmansaeidipour2012@gmail.com (B. Saeidipour)
© 2012 Growing Science Ltd. All rights reserved.
doi: 10.5267/j.msl.2012.07.015
Management Science Letters 2 (2012) 2501–2510
Contents lists available at GrowingScience
Management Science Letters
homepage: www.GrowingScience.com/msl
Study the effect of emotional intelligence on organizational learning staff, Case study: Jihad
Agriculture Organization of Isfahan
Bahman Saeidipour
a*
, Peyman Akbari
b
and Mohammad Amin Marati Fashi
c
a
Department of Educational Sciences, Payame Noor University, I. R. of IRAN
b
Department of Management, Payame Noor University, I. R. of IRAN
c
Student of Government Management, Islamic Azad University Naragh Branch, Naragh, Iran
A R T I C L E I N F O A B S T R A C T
Article history:
Received April 20, 2012
Accepted 21 July 2012
Available online
July 22 2012
The purpose of this paper is to study the effect of "emotional intelligence" on "organizational
learning" among employees who work for Jihad Agriculture organization of Isfahan. The
statistical population includes 500 employees of the organization and a sample of 217 people
are selected from these people using Morgan statistical tables for a period of 6 months of
second half of 2011. Therefore, the research method is descriptive- survey, the type of
correlation. For data collection the Wesinger Emotional Intelligence Questionnaire and
organizational learning questionnaire was used. Validity of the questionnaire was confirmed by
a number of university professors. The reliability was obtained with Cronbach's alpha
coefficient for the first questionnaire, 0.813 and for the second questionnaire, 0.786. By using
Correlation coefficient and multiple Regressions by SPSS software the data were analyzed.
Results in a significant level of 99% showed that emotional intelligence had a significant effect
on organizational learning.
© 2012 Growin
g
Science Ltd. All ri
g
hts reserved.
Keywords:
Intelligence
Emotional intelligence
Organizational learning
1. Introduction
These days, knowledge-based economy has become the most important parts of organizations and
human resources are the most important components of firms. Indeed, human capital is the most
critical strategic element and the most fundamental way to increase organizational effectiveness and
efficiency and human capital will produce development of society. Committed human resources to
the organization's goals and values, not only is a factor for the excellence of an organization to
another organization, but also it is considered sustainable competitive advantage for many
organizations (Rezayian & Koshthgar, 2008). The primary goal of any organization to achieve the
highest possible level of productivity or efficiency is to optimize processes (Jahanian, 2010). Several
factors affect performance of individuals in the organization and emotional intelligence is one of the
significant ones, which affects the organizational behavior. Emotional intelligence of Mayer &
2502
Solovey, is not only a positive characteristics, but also is a set of distinct discursive and emotional
capabilities, and toward the social intelligence has more attention to fundamental issues of emotional
and quell social and personal problems. People with high emotional intelligence in having a more
satisfying life, enjoyment of family environment and sharing the feelings of others are different than
others and they are normal people, sociable, successful, motivated and optimistic (Ostvar, 2008). Bar-
On (2000) believes that emotional intelligence, often, grows and it can be expanded for different
purposes such as education, planning and treatment. He believes, people who have high emotional
intelligence, generally deal with demands and environmental pressures are more successful
performance (Beyrami et al, 2009).
Emotional intelligence is inherently attractive. Everyone agrees that having the skills of urban life and
social information is more useful. People who can manage well recognize others' emotions, control
their emotions and social interactions in the business world are one step ahead of others. For example,
partners of an international consulting firm may have more emotional intelligence than average
people do and compared to the other partners they earn 1.2 million dollars more income than other
partners do (Robbins & Judge, 2010). In today organizations, where working groups for getting
success is an absolute necessity, managers, employees are the spirit of group's efforts, and
empowerment of workplace with improved features can enhance the emotional intelligence.
Leadership of an organization for adaptability with change and to survive and grow at new business
environment requires special characteristics that generally managers to answer them are faced with
many problems. In this field, the most important component of personality that could help leaders and
managers is emotional intelligence. Considering the emotional intelligence is the power to use of
feeling and emotion of self and others on individual and group behavior in order to achieve maximum
utility. Therefore, integrating knowledge management and emotional skills in management can be
effective and useful to propel people towards the goal. Understanding effective management of
emotional intelligence not only provides new insights on how to motivate people, but also it provides
more about emotions, and manages them, constructively (Feizi & Abedini, 2010).
On the other hand, in every organization there is a potential that this strategic changes in
organizations can use the massive power on optimal manner, and the ability be directed in line of
organizational goals and vision. Motivating human resources to change is an essential necessary and
it can create through the interaction among organizational structures. Thus, the organizational
hierarchy, individuals and organizational groups in the organizational learning process can create
appropriate links to increase organizational performance (Nazem, 2008). The new organizations have
the capabilities for organizational learning (Mohrman et al, 1998). Peter Senge believes that only
source of sustainable competitive advantage in the long term for organizations is to learn faster than
competitors, which help them be more effective and efficient (Senge, 1999). Organizational learning
occurs when each member realizes the difference between optimal and present results and tries to
resolve problems. So today, conventional techniques and scientific management cannot take
advantage of the capabilities of staff. Effective use of staff is necessary and organizational leadership
need to be equipped with necessary skills. One of these skills is emotional intelligence and through
emotional intelligence it is possible to capture the heart and soul of the organization members
(Soltani, 2008). The main purpose of this study is to study the impact of emotional intelligence on
organizational learning staff of Jihad Agriculture Organization of Isfahan.
2. Theoretical Foundations and Literature review
2.1 Intelligence
Intelligence as a basic feature, which could make a difference among human resources and it has been
considered in various fields. For example, biologists have considered intelligence as an adaptation
and survival factor. Philosophers have considered intelligence and education professionals have
B. Saeidipour et al. / Management Science Letters 2 (2012)
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focused on learning ability. Intelligence refers to the general talent that encompasses all mental
activity and helps human solve life problems (Gharibi Varzaqani, 2011). Wexler believes that
intelligence, learning capacity and adaptive are related with environmental conditions and situations
(Perkhaefi & et al, 2010). If the brain simulates a factory, consider the mind into factory space and
the intelligence, its product line. It is obvious whenever factory space is larger, if its product line
expanded, more products is produced. In the intelligence, experience plays an important role
(Ghassemzadeh Debgi, 2007). Some psychologists believe that intelligence is a unique principle, but
the others believe that intelligence is not a general and unique principle and be included diverse set of
capabilities. This psychologists suggest the term multiple intelligences for example they are divided
intelligence into categories such as mathematical intelligence, social intelligence, literary intelligence,
mystical intelligence, moral intelligence, cultural intelligence, emotional intelligence, etc. This
research pays to study emotional intelligence.
2.1.1 Emotional Intelligence
Peter Solovey and John Mayer raised the concept of emotional intelligence for the first time in 1990
where they expressed emotional intelligence as a kind of emotional information processing, which
includes proper evaluation of emotions and adaptive regulation of emotions (Nasrollahpour, 2007).
Mayer & Solovey (1997) defined emotional intelligence as capacity to cognitive, express, recognize,
use, manage emotions in self and others which is included attention to feelings, clarity of feelings and
reconstruction creation (Jahanian, 2011). According to Solovey and Mayer, emotional intelligence is
a form of social intelligence, which represent the ability to control their emotions and others, and the
difference among them and to guide them thought an appropriate action (Rezayian & Keshthgar,
2008). Golmen believes that emotional intelligence includes both the internal and external elements.
Internal elements include amount of consciousness, self concept, feelings of independence, capacity
of self-actualization and decisiveness. An external element includes interpersonal relationship,
facilitates empathy and feeling responsibility. Emotional intelligence also includes individual's
capacity to accept realities, flexibility, ability to solve emotional problems, Ability to deal with stress
and impulses (Golmen, 1995). Golmen (1995) believes that emotional intelligence had a positive
impact on mental and physical health of staff and motivates progress. Some theorists believe that
social and emotional intelligence are important and necessary for leaders and managers. Emotional
intelligence skills allow people to think better under difficult conditions and to prevent wasting time
due to feelings such as anger, anxiety and fear. People with high emotional intelligence have better
abilities to prevent from anxiety and distress. Such people increase their cardiac and sincere attention
than others do. Their minds become calm and clear quickly and easily, and thus open the way on
themselves for intuition and insight and innovative ideas. Emotional intelligence reduces inter-
personal problems by strengthening mental health, ability empathy with others, social adaptation,
emotional well-being and life satisfaction and provides field of improving community relations
(Besharat, 2005). Generally, people who are intelligence in terms of emotional characteristics are
optimistic and have a trait, which enables them to focus on solutions instead of cause (of who is to
blame). Since, work in any organization has its own problems and may lead to feelings of
disillusionment and failure; people with high emotional intelligence know that organization is not
responsible for all their unpleasant feelings (Rezayian & Keshthgar, 2008).
Emotional intelligence from the perspective of Weisinger
Weisinger (2000 focused on study of emotional intelligence and defined intelligence as intelligent use
of emotions and stated that people with high emotional intelligence use their emotions until they
reach their goals. He points out that emotional intelligence can be developed, improved and increased
and it does not a characteristic that people have or not. He has also expressed people can be
strengthened their emotional intelligence with training and improve their skills and capabilities,
which could increase emotional intelligence.
2504
He considers five components for measuring emotional intelligence, which are as follows,
1) Self-awareness: Awareness of people's emotions and behavior as other perception of people can
affect somehow on their activities that act with their favor. The core of all the skills related to
emotional intelligence is self-awareness. Self-awareness is a useful factor in emotional intelligence
that helps people succeed.
2) Managing emotions: Emotions offers people many reasons to do the work well. Turning off
emotions prevent people from the necessary information. Managing emotions means something that
is exactly different from turning them off.
3) Spontaneous: A spontaneous employee requires less management and probably is more creative
and more productive. According to Weisinger four sources of motivation are: Himself/herself,
friends, family and colleagues, trusted friends and emotional and environment.
4) The good communication: Communications are based on all relationships. Effective
communication helps us transfer our ideas more properly. In this kind of communication, people
aware of their emotions and be sensitive to the emotions of others and pay attention them. According
to Weisinger required skills for effective communication include: self- openness (means: a clear
expression of something that the people thinks about that, feels and wants), courage (means,
persistence and support their opinions and ideas while should be respected the opinions of others),
effective listening (Listening to the words of others), Remonstrance and team communications.
5) Direction of emotions: The goal of direction emotions is to find useful communication with
others. This means people engage in communication are synchronized and coordinated completely
and they communicate, thoroughly. People with ability to direct high emotional can share their
thoughts, feelings and ideas well and have the ability to listen well (Hedat, 2008). In the present
study, to identify emotional intelligence of employees we use this model.
2.2 organizational learning
Today, learning is considered as an origin of earning points in commercial competition. The
outstanding scholar of management believes that the key to organizational success is knowledge
because the value is created through innovation and production and both depend on the application of
knowledge. In other words, human equipped with knowledge is considered determinant and effective
key in organization. Organizational learning is a dynamic process that enables organizations will
adapt quickly with changes. The process includes generating new knowledge, skills and behaviors.
Learning of organizational is the main way to create knowledge work and to improve the efficiency
of organization. Therefore, a successful organization should be in dynamic learning (Zhang et al.,
2009). Organizational learning is a process in which the organization continuously puts exposed to
criticism and questions their product of process and existing systems and explains strategic position
to applied different patterns and to achieve sustainable competitive results. Having a competitive
advantage depends on the features of each organization, but certainly, the organization's staff and
their knowledge have a decisive role in this pathway. In other words, learning is the main source of
competitive advantage. Learning is for change another words learning in any organizational also
should be convert to change and positive change and habit and become to organizational goals
(Serajzadeh Esfahani, 2011). From a systematic approach can be said organizational learning is a
dynamic concept that gradually changes from individual learning to organizational learning (Ouksel
& Vyhmeister, 2000). Learning culture encourages interaction, cooperation, curiosity and meditation
and internal and external borders and effective of learning infrastructure. Learning infrastructures of
ways of organizing resources and opportunities of strengthen meditation and partnerships, provides
objective Learning culture and makes it capable for continued growth. Developing a culture of
B. Saeidipour et al. / Management Science Letters 2 (2012)
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organizational learning is required to establish clear organizational goals, culture of participation and
the relationship among organizational subsystems of structure and culture (Preskill & Torres, 1999).
Learning system has features which can achieve new prospects for the establishment of a
participatory system to find solutions for complex social and administrative problems in changing
societies. This system has emerged as a new "paradigm" of management. The new method can solve
organizational problems in today's unstable environments that changing all variables such as values
and expectations of community (Javanmard & Sakha'ii, 2009). The following is an organizational
learning process,
1. Acquire knowledge: Learning occurs when an organization to acquire the necessary knowledge.
Acquire knowledge or facts and information is done through control environment, the use of
information systems to save information, recycling information, research, implementation,
education etc.
2. Information distribution: In this process, organizations will share information in different units
and individuals.
3. Interpretation of information: In order for information to be used jointly, it should be analyzed
and interpreted, properly.
4. Organizational memory: Organizational memory refers to the repository in which knowledge is
stored for future use and many factors are involved in the creation of organizational memory
(HeydariTafreshi et al., 2002; Garvin, 1993; Haber, 1991). Therefore, organizations that are
focused on organizational learning culture (OCL) must first gain information then interpret the
information to understand and finally convert the information to knowledge. Organizations should
not forget very important part of behavioral and cognitive changes (Škerlavaj et al., 2010).
Considering the above views, organizational learning features include complex process, not
planned, conscious and purposeful, interactive and dynamic, continuous, evolving and growing,
influenced by knowing foundation. However, it should be noted that today's companies are faced
with challenges, which are largely related to organizational learning. It includes growing shortage
of skills, knowledge doubling every two to three years, Global competition with the world's most
powerful companies and organizations, Re-design and reconstruction of organizations,
comprehensive development of new technology and advanced, be complex need of organizations
to adapt to change. Despite the challenges, facing of today's organizations is critical action
regarding the process of emotional intelligence to improve performance and more growth
(Jamalzadeh et al, 2009). Therefore, learning is essential for success and development of
organization. If there is no learn, the organization will face heavy cost of duplication and
inefficiency and waste of resources and skills. To use of competitive advantage in organizations
applied financial skills, marketing and technology are used to be successful in the competition
(Yousefi Seahgourabi, 2010).
3. Review of Literature
So far, much research has been done about measuring emotional intelligence and its dimensions and
its relationship to other variables. Lopez- Sanchez et al. (2011) designed and distributed a
questionnaire among 181 medium-sized productive companies in Spain and reported that
organizational learning affects on flexibility, competitive strategy and performance of a company.
The results showed that organizational learning offers a major instrument in modern markets for
customer value and makes possible improvement on organizational performance by using the
effective design of competitive strategy and flexibility consistent with the rapid development of the
market. Sun jung and Hyun Yoon (2011) studied the effects of emotional intelligence on counter
productive work behaviors and organizational citizenship behavior among employees of restaurant
(food and drink) in a luxury hotel in South Korea. Results showed that three factors of use of emotion
and others emotion appraisal and appraisal self emotion had significant negative effect on Counter
productive work behaviors and also appraisal self-emotion and use of emotion between emotional
2506
intelligence of employees had significant positive effect on organizational citizenship behaviors.
Yarmohammadian and Sharafi Rad (2011) investigated the relationship between emotional
intelligence and social adjustment in adolescent boys of high and guidance school in the town of
Fasa. Results showed that strengthening emotional intelligence could be effective in social skills
training and social adjustment of adolescents. Jahanian (2010) studied the relationship between
emotional intelligence and conflict management in high schools in Tehran and reported that there was
a significant relationship between emotional intelligence and conflict management. Škerlavaj et al.
(2010) studied organizational learning culture, creativity culture and innovation in companies in
South Korea. Results showed that organizational learning culture had a very strong direct and positive
effect on innovation and also had relatively positive and indirect effect through an innovative culture
on innovation. Teymournezhad and Sarehi (2010) investigated the effects of organizational learning
on psychological empowerment in headquarters employees of the Ministry of Economic Affairs and
Finance. Results showed that organizational learning is effective on the dimensions of psychological
empowerment and can be a basis for formulating appropriate strategies of human resources in the
field of organizational learning and psychological empowerment of employees.
HefferNan et al. (2008) studied the effects of managers' emotional intelligence and trust on bank
performance. Results showed that there was a significant correlation between components of
emotional intelligence and trust. Rezayian and Keshthgar (2008) in a research paid to study the
relationship between emotional intelligence and organizational commitment among Maskan bank
employees. Results showed that emotional intelligence had a significant relationship with
organizational commitment of employees. Between the dimensions of emotional intelligence
(emotional self-awareness, self management, social awareness and relationship management),
relationship management showed the most influence on organizational commitment too. Sharifi and
Eslamieh, (2008) investigated the relationship between organizational learning and application of
ICT in Islamic Azad University of Garmsar and reported a significant relationship and direct and
positive correlation between organizational learning and applying information and communication
technologies at the University Garmsar. Adyemo (2007) studied the effect of adjuster of emotional
intelligence on organizational commitment. Results showed that emotional intelligence has a
significant effect on organizational commitment. Zahrakar (2007) studied the components of
emotional intelligence and educational performance among all students of Islamic Azad University in
Slamshahr. Results showed positive correlation between all the components of emotional intelligence
and educational performance, also the results indicated that are significant predictors for educational
performance among the components of emotional intelligence, optimism components, satisfaction,
stress tolerance, impulse control and problem-solving. Dong and Howard (2006) studied emotional
intelligence and job satisfaction and sense of trust on employees of the University of California. The
results showed that there was a relationship between emotional intelligence and job satisfaction and
also emotional intelligence can predict job satisfaction. Lopes – Paulo et al. (2003) studied emotional
intelligence, personality and perceived quality of social relations in United States of America. Results
showed that both of emotional intelligence and personality traits in their same time relation had
reported the satisfaction of social relations.
4. The proposed study
The primary objective of this survey is to study the effects of emotional intelligence on organizational
learning in staff of Jihad Agriculture Organization of Isfahan province. More specifically, we look for
the following objectives,
1) Study the effect of self-awareness of staff on their organizational learning in the Jihad Agriculture
Organization of Isfahan,
2) Study the effect of emotional management of staff on their organizational learning in the Jihad
Agriculture Organization of Isfahan,
3) Study the effect of spontaneous of staff on their organizational learning in the Jihad Agriculture
Organization of Isfahan,
B. Saeidipour et al. / Management Science Letters 2 (2012)
2507
4) Study the effect of optimal communications of staff on their organizational learning in the Jihad
Agriculture Organization of Isfahan,
5) Study the effect of direction to emotions of staff on their organizational learning in the Jihad
Agriculture Organization of Isfahan.
5. The hypotheses of research
The main hypothesis is "Emotional intelligence of staff has a positive and significant effect on their
organizational learning" and there are five sub-hypothesis as follows,
1) Self-awareness has a positive and significant effect on their organizational learning.
2) Emotional management of staff has a positive and significant effect on their organizational
learning.
3) Spontaneous of staff has a positive and significant effect on their organizational learning.
4) Optimal communications of staff has a positive and significant effect on their organizational
learning.
5) Direction to emotions of staff has a positive and significant effect on their organizational learning.
Fig. 1. The proposed model
6. Research methodology
The proposed study of this paper collects the necessary data using Weisinger's emotional intelligence
questionnaire (2000), which includes 45 questions and the researcher made questionnaire on
organizational learning was includes 16 questions and a group of university professors confirmed
validity of the questionnaire.
Table 1
Sub hypotheses
Hypotheses
Hypothesis
Theassumptions
Hypothes5 Hypothes4 Hypothes3 Hypothes2 Hypothes1
Pearson Pearson Pearson Pearson Pearson Coefficient of
Linear Linear Linear Linear Linear Type of Relationship
0.01 0.01 0.01 0.01 0.01 Std. Error
217 217217 217217N
0.651 0.717 0.656 0.500 0.550 R
0.423 0.514 0.43 0.25 0.302 R
2
0.000 0.000 0.000 0.000 0.000 value-P
0.99 0.99 0.99 0.99 0.99 Sig
H
1
H
1
H
1
H
1
H
1
Hypothesis Verification
To determine the reliability of the questionnaire Cronbach alpha has been used and different factors
of questionnaires are 0.835, 0.837, 0.824, 0.850 and 0.809 for emotional intelligence including self-
awareness, emotional measurement, spontaneous, optional communication and direction to emotions,
respectively. In addition, Cronbach's alpha is 0.786 for organizational learning and 0.864 for total
Emotional intelligence
Self-awareness
Emotional
management
Spontaneous
Optimal
communication
Direction to emotions
Organizational
learning
2508
factor, respectively. As we can observe, all calculated Cronbach alpha are well above the minimum
acceptable level. Finally, the collect information to calculate variables research was stored in a
database such as Excel (field method). Statistical data analysis was used based on the Pearson
correlation and to test the main hypothesis stepwise regression has been used. The statistical
population includes 500 people who worked for staff of Jihad Agriculture Organization of Isfahan
province. Statistical population sample size yielded 217 using the Morgan statistical table for a period
of 6 months of second half of 2011.
Table 2
Stepwise regression analysis
hypothesis
Type of regression
Step Wise Step Wise Step Wise Step Wise
Step4 Step3 Step2 Step1 Steps
0.01 0.01 0.01 0.01 Std. Error
217 217 217 217 N
0.866 0.863 0.850 0.717 R
0.750 0.745 0.723 0.514 R
2
0.746 0.742 0.720 0.512
2
R
159.336 207.864 278.624 227.201 F
0.000 0.0000.0000.0000 value-P
0.99 0.99 0.99 0.99 Sig
H
1
H
1
H
1
H
1
Hypothesis Verification
1. The result of hypothesis no 1 indicates that there is a meaningful relationship between self-
awareness and organizational learning in the Jihad Agriculture Organization of Isfahan when the
level of significance is 0.000 and acceptable error level of %1.
2. The result of hypothesis no 2 indicates that there is a meaningful relationship between emotional
management and organizational learning in the Jihad Agriculture Organization of Isfahan when
the level of significance is 0.000 and acceptable error level of %1.
3. The result of hypothesis no 3 indicates that there is a meaningful relationship between
spontaneous and organizational learning in the Jihad Agriculture Organization of Isfahan when
the level of significance is 0.000 and acceptable error level of %1.
4. The result of hypothesis no 4 indicates that there is a meaningful relationship between optimal
communications and organizational learning in the Jihad Agriculture Organization of Isfahan
when the level of significance is 0.000 and acceptable error level of %1.
5. The result of hypothesis no 5 indicates that there is a meaningful relationship between direction to
emotions and organizational learning in the Jihad Agriculture Organization of when the level of
significance is 0.000 and acceptable error level of %1.
6. The main hypothesis specifies that emotional intelligence of staff positively impact on their
organizational learning. As we have already explained, we performed stepwise regression and the
regression model used four variables in four steps. All statistical observations maintain
meaningful results when the level of significance is 1 percent. The model describes approximately
75 percent of the changes of dependent variable. In summary, emotional intelligence influences
organizational learning in this organization.
7. Conclusion
The results of this survey have shown that there is a significant relationship between emotional
intelligence and organizational learning. Thus, emotional intelligence is one of the most important
factors, which must be measured in this organization. The importance of this subject becomes more
apparent when organization requires for change to make an assessment on strengths and weaknesses
of the workforce. In addition, among different dimensions of emotional intelligence, optimal
communication, awareness and spontaneous maintain the highest impact on organizational learning.
In addition, the results demonstrated that the optimal communication receives the highest importance
in emotional intelligence and impacts the most on organizational learning. As Rezayian and
Keshthgar (2008), Yarmohammadian (2011) and Lopez- Sanchez (2011) also in their findings
B. Saeidipour et al. / Management Science Letters 2 (2012)
2509
showed that relationships management and optimal communication are the most important variables
of emotional intelligence. Optimal communication skills play an important role in successfully person
job. The study performed on hiring officials in 2007 showed they thought that communication skills
is the most important characteristic of an ideal job applicant's (Robbins & Jaj, 2010). In order to
improve optimal communication people require skills such as self openness, courage, effective
listening and team communication. Thus, human resource managers should put their agenda seriously
educational topics on this issue. This point is also important that strengthen communication and staff
relationships with others in the formal and informal groups will cause of increased feelings and
emotions and also increasing of emotional allegiances among them. Optimal communication is
worthwhile effect in creating emotional cohesion among staff and finally provides stronger sense of
collaboration and cooperation among them. In addition, the results showed that self-awareness is the
second important variable of emotional intelligence, which impacts on organizational learning.
People who have greater self-awareness create a better picture of specific location in their minds and
have more willing to choose a job matched with their needs, values and interests. Self-awareness
enables people to react faster than their surroundings signs and learn more from their environment.
Also the spontaneous was recognized the third important variable of emotional intelligence and due
to the importance that motivation has for doing things, create conditions to motivate people in their
work path play a great role in doing something right by them and their learning. Generally, a result of
this study and other studies have been done on emotional intelligence. (Zahrakar, 2007; Jahanean,
2010; Dong & Howard, 2006; Adimu, 2007; Hafernan, 2008) showed importance and its role as an
organizational behavior which improves the variables of organizational learning, organizational
performance, conflict management, job satisfaction, organizational commitment, organizational trust
and finally organizational effectiveness. Therefore, education for improving emotional intelligence
can have positive effects on individual performance and consequently organization. Accordingly, part
of human resource strategies should be focused on appropriate education about how to control and
improve emotional intelligence and organizational learning capabilities of staff.
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