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Institutional structure of financial regulation and supervision: the basic issues

David T Llewellyn
Professor of Money & Banking,
Loughborough University
Paper presented at a World Bank seminar
Aligning Supervisory Structures with Country Needs
Washington DC, 6
and 7
June, 2006
Around the world, many countries are considering the institutional structure of
regulatory and supervisory agencies in the financial sector on the grounds that
existing structures, which were often established in a markedly different market and
intuitional environment than exists today, may have become inappropriate. In many
countries governments have been reviewing their institutional structures of financial
regulation and in some countries major changes have been made. For an historical
perspective on this see Taylor and Fleming (1999) who also emphasise the variety of
experiences of different countries including, for instance, the contrasts that exist
between Scandinavian countries which have similar institutional models.
The objective of the paper is to consider some of the issues involved in organising the
institutional structure of financial supervision. It is designed to set the background to
the more detailed papers in this conference. In particular, the focus of the paper is on
six key issues:
Why institutional structure is important in the design of optimal regulatory
regimes, and why the issue has arisen at the present time.
The range of alternative options within a
Regulation Matrix.
The advantages and potential hazards of
unified, and Twin Peak
The role of the central bank in alternative institutional structures.
A review of international experience.
Corporate Governance arrangements of regulatory and supervisory agencies
and their contribution to the effectiveness of regulation and supervision.
The structure of the paper is as follows. Section 1 outlines a set of general
perspectives about the role of regulation and supervision in the financial sector.
Section 2 discusses the origins of the current debate about institutional structure and
section 3 outlines some of the key issues to consider. This is followed in section 4 by
a brief discussion of why institutional structure is a significant issue and in section 5
by a discussion of the criteria to assess the optimality of institutional structure.
Sections 6 and 7 outline the various options for institutional structure in the
framework of a
Regulation Matrix
. This is followed in sections 8, 9, 10 and 11 by a
review of the advantages and potential hazards of integrated versus multiple agencies,
the Twin Peaks model favoured in some countries, and the concept of a
agency which incorporates all prudential and conduct of business regulation. The role
of the central bank in institutional arrangements is discussed in section 12. Section 13
offers a brief review of international experience with respect to the choice of
institutional structure. Section 14 reviews some of the issues related to corporate
governance arrangements.
The question of institutional structure of financial regulation has become a major
issue of policy and public debate in several countries. Three strategic issues in
particular arise:
(1) whether to have integrated prudential agencies encompassing all financial
firms and markets, or whether regulation and supervision should be conducted
on the basis of specialist agencies for banking, securities, insurance etc,
(2) the role of the central bank in this area, and
(3) whether or not conduct-of-business regulation should also be included
within a single all-embracing agency or whether this should be conducted by a
dedicated agency.
A distinction is made throughout the paper between
In the former, the prudential regulation of all financial firms (banks, insurance and
securities) is conducted by a single agency rather than separate agencies for each type
of financial firm. A
agency, on the other hand, refers to the case where not
only is prudential supervision of all firms located in a single agency but that same
agency is also responsible for conduct of business regulation and supervision as is the
case with the Financial Services Authority in, for instance, the UK. While many
countries have moved in the direction of an integrated agency for prudential
regulation and supervision, the case for also integrating conduct-of-business
regulation and supervision within the same agency is less powerful and considerably
less common as is demonstrated in the later section on international experience.
In this general context, increasing emphasis is being given to the question of whether
the efficiency of regulation and supervision in achieving their objectives may be
influenced by the particular institutional structure in which they are conducted. In
most countries, the traditional structure has been for there to be separate agencies and
arrangements for regulating and supervising banks, insurance companies, and
securities firms. This is largely because, traditionally in many countries, these have
been separate activities conducted by specialist institutions with little overlap between
them. In this model, there is little distinction between
regulation (i.e.
regulating for the safety and soundness of institutions) and
regulation and
supervision (i.e. related to activity) because institution and function are synonymous.
However, this is less valid when financial conglomerates emerge and firms across the
board diversify into each other’s traditional territory.
Institutional Structure
Throughout the paper, “institutional structure” refers to issues related to the number
and structure of agencies responsible for the regulation and supervision of financial
institutions and markets which includes the role of the central bank in this area.
A central issue in the debate is the extent to which financial regulation as between
different types of business should be integrated, and whether responsibility for
financial regulation and supervision should be vested in a single agency. One of the
most radical changes in institutional structure was the decision in the UK in 1997 to
abolish the plethora of specialist regulatory and supervisory agencies and to merge all
regulation into a single agency. The responsibility for the supervision of banks was
taken away from the Bank of England and vested, along with all other regulation of
financial institutions and markets, in the Financial Services Authority (FSA). Many
other countries have also recently changed the institutional structure of financial
regulation and supervision with the general trend being to reduce the number of
agencies involved. However, no common pattern has emerged in detail. In particular,
while some (including the UK, Korea, Iceland, Denmark, Latvia, Sweden, Hungary)
have adopted the single agency approach (at last as far as prudential supervision is
concerned), this has not been a universal model when change has been made.
A review of international experience indicates a wide variety of institutional
structures (see Goodhart,
et al.
, 1998). Some countries have created a single agency
for prudential supervision, while others have opted for multiple agencies. Some have
also created unified agencies. It is argued below that there is a spectrum of
alternatives rather than an either/or choice, and there is considerable variety within the
spectrum and even within the same basic model. National differences reflect a
multitude of factors: historical evolution, the structure of the financial system,
political structures and traditions, and the size of the country and financial sector.
Although there is no universal common pattern, there is a general trend towards
reducing the number of separate agencies, a move towards integrated prudential
supervisory arrangements, reducing the role of the central bank in prudential oversight
of financial institutions, increasing emphasis to the central bank in its systemic
stability role and, if a unified agency is created, for this not to be the central bank.
However, Ireland is an exception to the last-mentioned.
To set the context, some initial perspectives are offered at the outset before
considering more detailed arguments about the alternative models for institutional
Regulation, the Financial System and the Economy
A stable and efficient financial system has a potentially powerful influence on a
country's economic development not the least because it may have an impact on the
level of capital formation, efficiency in the allocation of capital between competing
claims, and also the confidence that end-users (consumers) have in the integrity of the
financial system. The stability and efficiency of the system has both supply-side and
demand-side effects on the economy. In turn, a well-structured regulatory regime
contributes to the efficiency and stability of the financial system. A central issue,
therefore, is whether the institutional structure of financial regulation and supervision
has any bearing on the efficiency of financial regulation and supervision itself and its
impact on the wider economy.
While the economic rationale of financial regulation is well-established (see, for
instance, Llewellyn, 1999a) there is, nevertheless, an ever-present potential to over-
regulate and in the process impose avoidable costs on the system and on the suppliers
and consumers of financial services. There is almost an inherent tendency towards
over-regulation because regulatory and supervisory services are not provided through
a market process but are imposed externally. The consumer has no choice with
respect to the amount of regulation he/she is prepared to pay for. This means that
regulation has a
but not a
. In which case consumers will rationally perceive
regulation to be a free good and hence will over-demand it. If this is coupled with a
risk-averse regulator (who is blamed when there are regulatory failures but not praised
when there are not), it is almost inevitable that over-regulation will emerge as it will
be both over-demanded and over-supplied. In which case there is the issue of whether
particular institutional arrangements for regulation and supervision may themselves
be able to address this issue more effectively.
Universal functions.
The basic functions performed by regulatory agencies are universal and cover ten
main areas:
prudential regulation for the safety and soundness of financial institutions;
stability and integrity of the payments system;
prudential supervision of financial institutions;
conduct of business regulation (i.e. rules about how firms conduct business
with their customers);
conduct of business supervision;
safety net arrangements such as deposit insurance and the lender-of-last-resort
role performed by the central bank;
liquidity assistance for systemic stability, i.e. liquidity assistance for solvent
the handling of insolvent institutions;
crisis resolution, and
issues related to market integrity.
These are the universal areas that regulatory and supervisory agencies need to address
in one way or another. The debate about institutional structure is, therefore, not about
which of these activities are to be conducted, but which agencies are to be responsible
for which functions.
Role of the central bank.
While it is universally agreed that the central bank has a major responsibility for
maintaining systemic stability, the definition and legal authority for this is often
blurred. Financial stability usually refers to the risks to the financial system as a
whole and the integrity of the payments system. However, there is much controversy
over how “financial stability” (and therefore the mandate of the central bank) is to be
defined: see Oosterloo and de Haan (2003) for a survey of alternative definitions. The
same study also establishes that in only a few countries is there any formal legal basis
for the systemic stability role of the central bank.
Irrespective of what role, if any, is assigned to the central bank with respect to the
prudential regulation and supervision of financial institutions, it is universally the case
that the central bank is the agency responsible for the stability of the payments
system, liquidity assistance to markets and solvent institutions, and systemic stability.
One dimension of the debate about institutional structure is whether these functions
can be effectively performed by the central bank while not also being responsible for
the prudential supervision of the individual institutions that make up the system.
There are several dimensions to this issue including the independence and authority of
the central bank, its skills, and whether the status of the central bank for monetary
stability might be compromised by any failures in regulation and supervision of
financial institutions if it is given this role.
No universal model.
Given the wide diversity of institutional arrangements for financial regulation and
supervision that exists in the world (for two surveys of this see Carmichael, et. al.,
2004, Llewellyn, 1999b and Healey, 2001), it is evidently the case that there is no
single model for optimal institutional structure. Equally, there is no single model that
all countries are converging on. There are advantages and disadvantages of all forms
of institutional structure including unified agencies. Nevertheless, there is a trend in
many countries for the number of regulatory agencies to be reduced.
It is an illusion to believe that there is a single, superior model of institutional
structure that is applicable to all countries. To some extent, the optimal structure may
depend upon the structure of a country's financial system etc. Equally, it is an illusion
to believe that any structure is perfect or guarantees effective and efficient regulation
and supervision of the financial system. Changing the institutional structure of
regulation should never be viewed as a panacea, or as a substitute for effective and
efficient conduct of regulation and supervision.
Two questions and a possible dilemma.
Two related though separate central questions feature in the debate about institutional
structure: (1) the question of whether the central bank should be the prudential
supervisor of banks, and (2) whether there should be a single, integrated prudential
agency for all financial institutions. The two questions are related and a dilemma may
arise in the answers. For instance, as is recognised in many countries, there may be a
case for the central bank to regulate and supervise banks. On the other hand, for
reasons outlined in later sections of this paper, there may also be a case for having
integrated or unified regulatory agencies. In which case, a dilemma can arise because,
while it may be argued that central banks should regulate and supervise banks, it may
be judged that it could be hazardous for the central bank to regulate all aspects of the
financial system and all types of financial institution. One reason is the perception
that the safety net might be extended to the full range of financial institutions. In
which case a choice has to be made between what is perceived to be the optimal
agency to supervise banks and the advantages of having an integrated agency for all
Use of resources.
A central issue faced by all countries relates to the use of supervisory resources as
these are in short supply and can be expensive. This has induced some regulatory
agencies (notably the FSA in the UK) to focus on risk-based supervision whereby its
resources are applied disproportionately to those firms considered to be most at risk
whether that be in terms of solvency or conduct of business with consumers. This
also has the effect of creating incentives for regulated firms to be compliant as it
lowers their own costs of supervision as they are treated more flexibly than are more
risky firms. Institutional structure of regulatory and supervisory arrangements may
have an impact on the efficiency with which scare supervisory skills and resources are
Skills and remuneration.
Linked to this is the issue of the skills of the regulatory agencies and how they are to
be remunerated. In many cases regulatory agencies are at a competitive disadvantage
when bidding in the market for the necessary skills because those same skills are also
demanded by regulated firms which are usually in a position to offer considerably
more attractive remuneration packages for skilled people. Effective regulation cannot
be secured on the cheap as the necessary skills are very demanding. This means that
agencies must be adequately resourced if they are to be able to match the skills of
those they are regulating. This in turn means that regulatory and supervisory
personnel need to be adequately remunerated even if this means moving outside the
salary range of, for instance, civil servants. To attempt to cut costs by under-
resourcing regulatory agencies and not paying market-related salaries is likely to
prove to be a false economy. Money will be saved, but at the expense of ineffective
and inefficient regulation and supervision.
Corporate Governance
A major issue to consider is the set of corporate governance arrangements with
respect to regulatory and supervisory agencies and the extent to which sound
governance arrangements can enhance the effectiveness, reputation and credibility of
an agency. A later section emphasises in particular the issues of transparency,
accountability, independence, and integrity. Unlike other goods and services,
regulatory services are not provided through market mechanisms. In addition, the
regulator acts as a monopolist. This means that the discipline of the market is not
present to constrain the regulator as it is with most other goods and services. There is,
therefore, a need to establish proper accountability mechanisms for regulatory
agencies. The three key issues are: to whom, in what way, and when are regulatory
agencies to be accountable?
Political independence
It is also important that supervisory agencies are politically independent and not
subject to political interference. There are several reasons for this: it is important for
agencies to be seen to be politically independent; such independence is essential for
consumer and industry credibility; political authorities may wish to influence a
regulatory agency for non-regulatory purposes (e.g. favouring certain types of
lending), political authorities may seek to influence the agency for short-term political
advantage, and it is important for regulatory agencies to behave consistently over time
and between institutions. This means that a careful balance needs to be struck
between the legitimate demands for regulatory agencies to be accountable, and the
need for them also to be independent of political influence.
While the debate about the institutional structure of regulation and supervision in
particular countries inevitably reflects country-specific factors and the currently
prevailing institutional structure, there are more general reasons why the debate has
recently emerged:
In many countries, the structure of regulatory agencies was devised for a
different structure of the financial system than exists now. Financial
innovation and structural change in the financial system have challenged many
of the assumptions made at the time current structures were created. This
raises the issue of whether institutional structure should mirror the evolution
of the structure of the system and the business of regulated firms.
The emergence of financial conglomerates has challenged traditional
demarcations between regulatory agencies and has made the business of
regulation more complex. In particular, the issue arises as to whether a
structure based on specialist agencies supervising different parts of the
business of a financial conglomerate may lose sight of the institution as a
Over time, changes in institutional structure have often been made as a
response to particular financial failures, and a pragmatic, piece-meal structure
has emerged which would not necessarily be created from scratch and without
the legacy of existing institutions. It is appropriate from time to time to
review what has emerged and to consider whether a more coherent structure
might be put in place.
In many countries the objectives of regulation have become more complex and
extensive. For instance, conduct of business issues have become more
significant. This is most notably the case in the United Kingdom where, prior
to the creation of the FSA, several agencies had been responsible for the
conduct of different types of financial business and institutions. This raises
the issue of whether an excessive number of institutions unnecessarily adds to
complexity, uncertainty, and the costs of regulation. This was clearly the view
taken by the government in the United Kingdom in 1997.
Financial innovation, and the emergence of new financial markets, has made
the risk characteristics of financial firms and the financial system generally
more complex. In particular, the systemic dimension to regulation and
supervision may no longer be exclusively focused on banking. Banks have
lost some of their uniqueness which has traditionally been a case for
supervision by the central bank.
The increasing internationalisation of financial operations has accentuated the
international dimension to regulation which in turn has implications for the
institutional structure of agencies both at the national and international level.
For all these reasons, some of the traditional assumptions about institutional structure
of regulatory and supervisory agencies have come to be challenged, and in many
cases new structures have been considered and implemented.
When considering reform of institutional structure, some of the issues are specific to
individual countries as no two countries are precisely the same. There are,
nevertheless, some general issues to consider that are universal:
The appropriate number of regulatory agencies, and in particular whether there
should be a set of specialist regulators, integrated agencies responsible for
more than one of the sectors of the financial system, or a single, all-embracing
agency responsible for all aspects of regulation in the financial system.
A particular issue is whether prudential and conduct of business regulation
should be separated or combined within a single agency.
The role of the central bank in the regulatory and supervisory process.
In the absence of a single, unified regulator issues arise about what structure of
agencies is most appropriate, which functions and firms are to be allocated to
which agencies, and how the objectives for each agency are to be defined. In
particular, the issue arises as to how
dimensions to
regulation are to be allocated as between different agencies.
The specific objectives set for each regulatory and supervisory agency.
The degree of co-ordination required between different agencies, and the
mechanisms needed to ensure effective co-ordination, co-operation and
information sharing.
The degree of political independence of regulatory and supervisory agencies.
Whether institutional structure has a significant bearing on the costs of
In so far as regulation has consequences for competition, what role, if any,
there is to be for competition authorities in the regulatory process.
The extent to which concentration of power is an issue to consider in
establishing the optimal institutional structure of regulation and supervision
Given the international dimension to regulation, what institutional
mechanisms are most efficient at facilitating international co-ordination and
co-operation between national regulatory agencies?
Given the power that regulatory agencies have, the independence and
accountability of regulatory agencies are also central issues.
There are several reasons why institutional structure of regulatory and supervisory
agencies is important and not a minor administrative matter, and therefore why it is
important to have an active debate:
Above all other considerations, institutional structure may have an impact on
the overall effectiveness of regulation and supervision because of the
expertise, experience and culture that develops within particular regulatory
agencies and the approaches they adopt. One school of thought argues that
focused, rather than diversified or conglomerate, regulators are more effective
simply because their mandates are clearly defined. It is partly for these
reasons that there are transaction costs associated with change in the structure
of institutions. There is a danger (though this is by no means inevitable) that
expertise, collective memory and experience can be lost when changes are
made. On the other hand, others argue that regulation is more likely to be
effective if a single agency is responsible for all aspects of regulation and
Closely related to effectiveness is the question of the clarity of responsibility
for particular aspects or objectives of regulation. This in turn raises the
question of inter-agency rivalry and disputes.
Seldom is there a single objective of regulation and, when multiple objectives
are set, conflicts can arise between them. Although this is true irrespective of
institutional structure, different structures may be more or less efficient at
handling conflicts. A particular issue is whether conflicts are better handled
within a single agency, or between agencies where responsibilities for
particular objectives are more clearly defined. It becomes a question of
whether transaction costs are lower when conflicts are resolved internally (e.g.
between different divisions of a single agency) rather than externally between
different agencies.
Different structures have implications for the costs of regulation. On the one
hand, if there are economies of scale and scope in regulation, there should be
advantages in having a small number of agencies, or even a single authority.
On the other hand, if a single regulator (encompassing a wide variety of
financial institutions) adopts an inappropriate regulatory regime (perhaps
because its remit is too wide and unfocused), the
costs of regulation (see Goodhart,
et al.
1998, chapter 8) would rise even
though the purely
costs of regulatory agencies (i.e. the costs of
running supervisory agencies) might be lower.
A major issue relates to overlap and underlap, and whether a particular
structure causes an unnecessary duplication of regulatory activity and hence
costs on firms, or that some aspects of business or some institutions fall
through the net altogether.
A multiple-agency regime, most especially if it allows an element of choice to
regulated institutions, creates a potential for strategic regulatory arbitrage
(whereby they artificially construct their business so as to be subject to a
particular supervisory agency which may impose lower compliance costs than
an alternative agency) and inconsistent regulation between different
institutions conducting the same type of business.
Public perceptions and credibility may also be a significant issue in that, with
multiple agencies, it may not be clear to the consumer which agency is
responsible for particular issues of regulation, or to whom complaints are to be
For these reasons, the institutional structure of regulatory agencies has significance
which is greater than simple bureaucratic tidiness. However, the importance should
not be exaggerated. It is not difficult to devise a wide range of viable institutional
structures: as put by the Governor of the Bank of England, ‘there are many ways of
skinning this particular cat...and in any event no structure can be set in stone - the
markets continue to evolve and so too must the regulatory structure’ (George, 1996).
A crucial point is that institutional structure does not in itself guarantee what really
matters: the effectiveness of regulation in achieving its objects in an efficient and
cost-effective manner.
Given the wide variety of institutional structures of supervisory agencies around the
world, it is evidently the case that there is no single model and that countries have
choices in devising their own optimal structures. However, we can outline a set of
criteria against which decisions on structure could usefully be judged:
While many alternative structures will work effectively in a stable
environment, different structures may have comparative advantages in times
of crisis.
The impact of alternative structures on the effectiveness and efficiency of
regulation and supervision in the financial sector.
The impact that alternative structures might have on the various and overall
costs of regulation most especially with respect to compliance costs on
financial firms.
The issue of public credibility of agencies is an issue to consider.
In addition, the issue arises as to whether particular institutional structures
serve the interests of competitive neutrality as between different sub-sectors in
the financial system and between different types of firm which may
nevertheless overlap in their business structure.
If reform is being contemplated, care needs to be taken that strengths in
existing arrangements are not compromised or lost altogether. This includes
retaining skilled staff in regulatory agencies.
All agencies need to have clearly defined mandates and responsibilities.
When financial firms diversify from their traditional business lines, the issue
arises as to what institutional structure of supervision is best suited to an
environment where financial conglomerates represent a significant part of the
financial sector.
Given that conflicts between the different objectives of regulation and
supervision (and in other areas such as the conduct of monetary policy), some
arrangements might be more suitable for resolving such conflicts.
Public perceptions and understanding is an issue to consider.
There is clearly the important issue of accountability and whether different
agency structures are more or less likely to make accountability effective in
Because different countries start from different positions, have different structures of
the financial sector, and operate in different legal and political traditions, different
countries may apply these criteria and come to different conclusions with respect to
optimal institutional structures. While the basic criteria might be universal, their
implications can vary.
Four areas of regulation and supervision are identified which, in various ways, need to
be accommodated within an institutional structure:
regulation (focussing on the safety and soundness of individual
financial institutions whether they be banks, insurance companies or
securities traders which may also be included within a financial
regulation and supervision designed to oversee the stability of the
financial system as a whole and most especially the banking and payments
consumer protection
(focussed on conduct-of-business arrangements designed
to protect the consumer from factors such as incomplete information, bad
practices by financial firms, unfair practices etc), and
(designed to ensure that there is an appropriate degree of
competition in the financial system and that anti-competitive practices by
financial firms are abandoned). A major issue in this regard is how to fit
competition issues into the overall institutional structure of regulation and
supervision of financial firms, and in particular the extent to which this should
be a responsibility of a supervisory agency or whether it should fall within the
domain of a general competition agency for the economy as a whole. When
the objectives of the Financial Services Authority in the UK were being
drafted there was considerable dispute over this issue and a compromise was
eventually reached. Enhancing competition was not included as one of the
statutory objectives of the FSA though it was mandated to keep in mind the
competition implications of its regulation and supervision.
It is also customary to distinguish three broad types of financial business:
, and
securities trading
. In practice, there are many other areas (such as
fund management, financial advice etc) which might also be addressed by regulation
and supervision and which need to be accommodated within a chosen institutional
structure. A central distinction is also made between prudential and conduct of
business regulation and supervision and whether they are to be incorporated within
the same agency (the
agency model) or are to be kept separate.
The central issue is how the four areas outlined above are addressed in institutional
structure. There is a spectrum of institutional arrangements within which are various
degrees of integration/unification for prudential and conduct-of-business regulation
and supervision. At one end of the spectrum there is a highly fragmented structure
with a large number of specialist agencies. At the other end of the spectrum lies a
highly concentrated structure with a small number of agencies. In one extreme case
(the UK) there is a single agency for all financial institutions which covers both
prudential and conduct-of-business issues.
Table 1 summarises the options. At one end of the spectrum, there are dedicated
agencies for each area with prudential supervision split between separate agencies for
banking, insurance and securities trading (option 1). At the other end of the spectrum
lies the
model where all prudential and conduct of business regulation and
supervision is vested in a single institution. In terms of the distinction between
integrated and unified agencies, the former is represented in options 3 and 7 in table 1
and the latter in option 2. On the other hand, what in a later section is referred to as
the Twin Peaks model (where all prudential regulation and supervision is conducted
by one institution and all conduct of business regulation is conducted by another) is
represented in options 3 and 7. The one constant in the matrix is that the central bank
is always the agency responsible for systemic stability. While aspects of this role
might be shared with the Ministry of Finance, the central bank is always involved.
There are broadly three ways of categorising institutional arrangements for regulation
and supervision: by
, by
, or by
. Thus different types of
institutions may be regulated differently and by different agencies. Alternatively,
different functions may be regulated differently and by different agencies irrespective
of which institutions are performing those functions. There are hazards in both
alternatives. In the case of institutions, the danger is that different regulatory agencies
may apply a different type and intensity of regulation which, as different institutions
are performing several functions, may give rise to issues of competitive neutrality.
On the other hand, focusing upon functions means that a given firm (especially if it is
a financial conglomerate) will be subject to many different types of regulation and
under the authority of different regulatory agencies, dependent upon the number of
business areas in which it is operating.
The ultimate criterion for devising a structure of regulatory agencies must be the
of regulation: effectiveness relates to whether the
objectives are met while efficiency relates to whether they are met in an efficient way
and without imposing unnecessary costs on consumers and regulated firms. On this
basis, one school of thought argues that the most appropriate basis for organising the
institutional structure is in terms of the
of regulation. There are two main
reasons for this. Firstly, regulatory agencies might be most effective and efficient
when they have clearly defined, and precisely delineated, objectives and when their
mandate is clear and precise. Secondly, accountability might be more effective and
transparent when it is clear for what objectives particular agencies are responsible.
In the final analysis, the ultimate objectives and rationale for regulation and
supervision in finance are based on various market imperfections and failures which
potentially compromise consumer welfare and systemic stability (Llewellyn, 1999a).
Carmichael (2003) also argues that unregulated markets and institutions may produce
sub-optimum outcomes due to a combination of anti-competitive behaviour, market
misconduct, information asymmetry, and externalities or systemic instability. As
noted in Carmichael (2003), “What is interesting about these four sources of market
failure is that, by and large, they require different regulatory tools to counteract the
market failure.” The Wallis Committee in Australia (which reported in 1997)
suggested an internationally unique structure of regulatory institutions for Australia
based on the nature of market failure. Four institutions were suggested on the basis of
this criterion:
A single prudential supervisory institution to be responsible for the prudential
supervision of all financial institutions: the relevant market failure is
asymmetric information.
A single conduct of business (consumer protection) agency: to address issues
related to the weakness of consumers in some financial contracts.
A competition agency to address potential weaknesses of competition in the
provision of financial services.
An institution focussed on the integrity and stability of the payments system
and liquidity support for the banking system: the externality issue.
The government accepted this model, and in 1997 created a corresponding
institutional structure based on four institutions. Each would be responsible for
regulating and supervising all institutions and market participants that were prone to a
particular type of market failure but each institution would focus exclusively on that
particular failure: the Australian Prudential Regulation Authority (APRA), the
Australian Securities and Investment Commission (ASIC), the Australian
Competition and Consumer Commission (ACCC), and the Reserve Bank of Australia
which would retain its responsibility for systemic stability and the stability of the
payments system.
In reality, a strict dichotomy between
regulation, and
institutions based on
market failure
, is misleading as they serve different
purposes. In practice, it is institutions and not functions that fail or become insolvent
and therefore institutions
per se
need to be regulated for safety and soundness. It is
the overall institution that must be the focus of such regulation and supervision.
regulation, on the other hand, is about how an institution conducts the
various aspects of its business and how it behaves towards customers. If competitive
neutrality of regulation is to be upheld, such functional regulation must apply to
particular aspects of the business irrespective of which type of institution is
conducting it.
Irrespective of institutional structure characteristics, there is, in practice, no
alternative to a
matrix approach
. Firms may be hazardous either because they
become insolvent, or because they behave badly with respect to their customers. This
means that, as it is institutions (and not functions) that become insolvent, all
institutions where safety and soundness is a relevant consideration must be subject to
regulation and supervision. On the other hand, it is functions which are to
be subject to
conduct of business
regulation. Regulated firms will, therefore, be
subject to both forms of regulation. Again the question arises as to whether, within
the broad spectrum of options, prudential and conduct of business regulation and
supervision are to be included within the same agency, or whether dedicated,
specialist agencies are to be created.
The arguments in favour and against various structures can be outlined by considering
the case for and against the fully-integrated prudential agency. One school of thought
argues in favour of a single agency for the prudential regulation and supervision of all
financial institutions irrespective of their functions. We do not here consider the issue
of incorporating conduct of business regulation and supervision within the same
agency that is responsible for prudential arrangements. The focus is on integration of
prudential supervision.
Several arguments might favour the creation of a single integrated agency for
prudential regulation and supervision of all firms:
As already noted, the distinction between
regulation does not apply in the case of a financial system made up of
specialist financial institutions. In the case of financial conglomerates, an
integrated agency enables a group-wide picture of the risks of an institution to
be more clearly observed and supervised. This is most especially the case
when financial conglomerates themselves adopt a centralised approach to risk
management and risk-taking. In this case, there is merit in having an
institutional structure of supervision that mirrors the practice of regulated
institutions. As a result, a more rapid response to emerging group-wide
problems should be possible. To the extent that financial institutions have
steadily diversified, traditional functional divisions have been eroded.
Although there are various ways of addressing overall prudential requirements
for diversified institutions, a single, integrated supervisor might be able to
monitor the full range of institutions' business more effectively, and be better
able to detect potential solvency risks emanating from different parts of the
business. In particular, Taylor (1966) argues: ‘A regulatory system which
presupposes a clear separation between banking, securities and insurance is no
longer the best way to regulate a financial system in which these distinctions
are increasingly irrelevant’. Taylor recognised that there would be some grey
areas within the overall structure proposed, but believed that: ‘any system is
bound to have its anomalies and illogical ties; it is sufficient that the
model has fewer than the alternatives’.
There may be economies of scale within regulatory agencies (most especially
with respect to skill requirements and recruitment of staff with appropriate
skills and qualifications). If so, the smaller the number of agencies the lower
should be the
costs. A single regulator might be more efficient
due to shared resources etc, and in particular IT systems and support services.
The argument for economies of scale might apply particularly to the “small
country” case.
It is likely to be the case that an optimal staff deployment within a unified
agency would be easier to achieve than with a specialist and fragmented
institutional structure.
Similarly, there might also be economies of scope (or synergies) to be reaped
between different areas of prudential regulation of different types of
There is less scope for incomplete coverage with some institutions or lines of
business slipping through the regulatory and supervisory net because of a lack
of clarity about which agency is responsible. There may even be damaging
disputes between agencies in a multi-agency structure.
The interests of competitive neutrality in regulation and supervision as
between different types of firms conducting similar business might be easier to
sustain within an integrated supervisory regime. A single agency should, in
principle, avoid problems of competitive inequality, inconsistencies,
duplication, overlap, and gaps which can arise with a regime based upon
several agencies.
There might be merit in having a simple supervisory structure, and one which
is readily understood and recognised by regulated firms and consumers.
The trend for some bank credit risks to be traded and absorbed outside the
bank means that bank risks may be absorbed by different types of financial
institution in that a loan originally made by a bank may eventually emerge on
the balance sheet of a different institution or the credit risk may effectively be
absorbed elsewhere. The distribution of all types of risks in the financial
system has become increasingly complex and sometimes difficult to
Equally, the distinctions between different financial products has become
increasingly blurred which questions the case for regulating them differently.
The potential danger of a fragmented institutional structure is that similar
products (products providing the same or similar service) are regulated
differently because they are supplied by different types of financial firm. This
may impair competitive neutrality. It is more likely that a consistent approach
to regulation and supervision as between different types of institution will
Regulatory arbitrage should be more easily minimised. A potential danger
with multiplicity of agencies is that overall effectiveness may be impaired as
financial firms engage in various forms of regulatory and supervisory
arbitrage. The problem has been put by Abrams and Taylor (2000) in the
following way: regulatory arbitrage “can involve the placement of a particular
financial service or product in that part of a given financial conglomerate
where the supervisory costs are the lowest or where supervisory oversight is
the least intrusive. It may also lead firms to design new financial institutions
or redesign existing ones strictly to minimise or avoid supervisory oversight.”
(Abrams and Taylor, 2000). This can also induce “competition in laxity” as
different agencies compete in order to avoid a migration of institutions to
competing agencies.
If expertise in regulation is in short supply, it might be more effectively
utilised if it is concentrated within a single agency. Such an agency might also
offer better career prospects.
Accountability of regulation might be more certain with a simple structure, if
for no other reason than it would be more difficult for different agencies to
‘pass the buck’.
The costs imposed upon regulated firms might be reduced to the extent they
would need to deal with only one agency. This was a particularly significant
issue in the UK when, prior to the creation of the FSA, a financial
conglomerate might be regulated and supervised and required to report to nine
regulatory agencies.
In a major study by Luna Martinez and Rose (2003) which was based on a survey of
around eighty countries, an analysis was offered of the reasons given by countries that
have recently adopted an integrated supervisory agency even though most have
stopped short of a unified
agency. The two dominant reasons were the need to more
effectively supervise the financial system which was moving towards a universal
banking model, and to maximise economies of scale and scope (see table 2).
There is clear merit in the above arguments and there is a certain
prima facie
appeal to
the concept of an integrated prudential regulator. However, several reservations may
be made about such an agency which need to be guarded against:
One of the arguments alleged to be in favour of a single prudential agency is
that, as financial firms have increasingly diversified, the traditional functional
distinctions between institutions have been eroded. While this is generally the
case in industrial countries, it does not mean that this is true of all countries or
even that all institutions in industrial countries have converged on a common
financial conglomerate model. In very many countries there remain, and will
remain for the foreseeable future, major differences between banks, securities
firms and insurance companies.
Firms in all sub-sectors of the financial system have diversified, but almost
invariably their core business remains dominant. The nature of the risks may
be sufficiently different to warrant a differentiated approach to prudential
regulation. The Reserve Bank of Australia put the issue as follows:
insurance companies have long-term liabilities with ill-defined value, while
assets are generally marketable with readily ascertainable values. Banks, in contrast,
tend to have relatively short-term liabilities with assets which are difficult to liquidate
and to value. Consequently, the applicable prudential supervisory regimes are
different and there would be few (if any) efficiencies in bringing their supervision
together”. (Thompson, 1996).
There is a danger within a single agency that the necessary distinctions
between different products and institutions will not be made. A single agency
might not have a clear focus on the objectives and rationale of regulation and
supervision, and might not make the necessary differentiations between
different types of institution and business. Even if the different regulatory
requirements of different types of firms are managed within specialist
Divisions of an integrated regulator, there is no guarantee that supervisors
within the same organisation (but responsible for different types of business)
would necessarily communicate and co-ordinate more efficiently and closely
than when they are within different, specialist regulatory agencies.
A potential moral hazard is that a public perception could emerge that the risk
spectrum among financial institutions had disappeared or become blurred. In
particular, the distinction between deposits which are redeemable on demand
at face value, and investments (e.g. life assurance) where the value of an
institution’s liability is a function of the performance of the institution in
managing its assets, could become obscured. An IMF study put the argument
this way: “Perhaps the most worrisome of all the criticisms of unified
regulation is ….that the public will tend to assume that all creditors of
institutions supervised by a given supervisor will receive equal protection.”
(Abram and Taylor, 2000).
The creation of a single regulator might involve a loss of potentially valuable
information because a single approach is adopted. In effect, there might be
merit in having a degree of competition and diversity in regulation so that
lessons can be learned from the experience of different approaches. In some
respects, the case for not having a monopoly regulator is the same as with any
Further, some may doubt whether there are in fact economies of scale to be
derived in an integrated supervisory agency. The economics literature
demonstrates quite clearly that diseconomies of scale can also arise in some
circumstances. Put another way, what economists refer to as "X-
inefficiencies" (i.e. inefficiencies due to sub-optimal resource allocation, and
which are not due to the lack of economies of scale) may arise in a monopolist
regulator. It is not self-evident that a single, integrated supervisor would in
practice be more efficient than a series of specialist agencies based on clearly
defined objectives, and focused specifically on regulation and supervision to
meet those clearly defined objectives. In addition, as in Ireland and Finland,
economies of scale in infrastructure, IT and services can also be achieved by
locating separate agencies within the same building with a sharing of common
resources while nevertheless maintaining strict separation in terms of
regulatory and supervisory policy and execution.
A single, all-embracing agency may also be subject to the hazards of the
“Christmas tree” effect (see Taylor and Fleming, 1999) with a wide range of
miscellaneous other functions being loaded onto it with the effect it becomes
overburdened by activities divorced from its primary function and objectives.
Irrespective of the nature of the change to institutional structure arrangements, there
are always potentially serious transactions costs to consider: the costs of change itself.
There is a degree of unpredictability of the change process itself. The Abrams and
Taylor (2000) study notes several dimensions to, what it terms, the “Pandora’s Box”
effect: a bargaining process is opened between different interest groups; the
legislative process might be captured by vested interests; loss of key personnel;
managerial diversion from the core activity of regulation and supervision, etc.
A recent World Bank study of institutional structure (Luna Martinez and Rose, 2003)
also surveyed the problems encountered in creating integrated agencies. These are
summarised in table 3. In particular, legal constraints were highlighted including the
need for the law to define the Mission, objectives, powers and scope of the agencies.
The arguments outlined in the previous two sections relate to the case of a single
integrated prudential agency. A yet more extreme case of integration within the
institutional spectrum is the
agency which combines both prudential and
conduct-of-business regulation for all financial institutions and markets. This was the
approach of the in-coming government in the United Kingdom in May 1997 which
announced a wide-ranging reform of the institutional structure of regulation in the UK
and the creation of the Financial Services Authority responsible for all prudential and
conduct of business regulation. As the new, single regulator is responsible for both
prudential and conduct of business regulation and supervision, and for all financial
institutions and markets, the UK has clearly adopted the
regulator concept.
Taylor (1995), referring specifically to the UK, argues that the previous multiplicity
of regulatory agencies caused problems associated with regulatory overlap and
underlap, duplication, duplicate rule books, a potential for regulatory arbitrage, lack
of co-ordination between regulatory agencies, bureaucratic infighting, and lack of
transparency in the regulatory system. In his words: “These examples show why
structure does, and should matter, if we wish to create an efficient, effective system of
financial services regulation”.
The potential advantages of a unified agency include those of the integrated model.
Briault (1998) outlines arguments for a
agency which apply in addition to
those which apply to the integrated model:
The advantage of harmonisation, consolidation and rationalisation of the
principles, rules and guidance issued by the existing regulators or embedded
within existing legislation, while recognising that what is appropriate for one
type of business, market or customer may not be appropriate for another.
A single process for the authorisation of firms and for the approval of some of
their employees, using standard processes and a single database.
A more consistent and coherent approach to enforcement and discipline, while
recognising the need for appropriate differentiation.
In addition to a single regulator, a single scheme for handling consumer
complaints and compensation, and a single independent Appeals Tribunal.
There may also be additional advantages to incorporating both prudential and conduct
of business supervision within the same agency:
There are circumstances where the distinction between prudential and conduct
of business issues are not entirely clear-cut but merge.
There may be economies of scope through combining the two areas of
regulation and supervision.
It widens the career opportunities for personnel and in the process might
enhance recruitment strategies of the agency.
A unified agency might have greater authority and credibility within the
financial system.
Equally, accountability becomes clear cut because the agency is responsible
for the full range of regulation and supervision in the financial sector.
On the other hand, there are also arguments against creating a single unified agency
responsible for all aspects of regulation and supervision and in particular for both
prudential and conduct of business:
Prudential and conduct of business dimensions to regulation require
fundamentally different approaches and cultures and there may be doubt about
whether a single regulator would, in practice, be able to effectively encompass
these to the necessary degree. Again as noted by Michael Taylor: 'There are
already profound differences between the style and techniques appropriate to
prudential and conduct of business regulation, and these are likely to become
more pronounced as prudential regulation moves further in the direction of
assessment of firms' own internal risk control systems. It would be difficult to
combine two such different cultures within a single organisation'.
A single unified agency responsible for all aspects of regulation and
supervision might be considered to be excessively powerful and yet more so
than a more limited integrated agency.
It might also become unwieldy, unresponsive to changing market conditions,
and excessively bureaucratic.
As noted in Abrams and Taylor, 2000), there is a potential conflict of interest
between prudential and conduct-of-business regulation and supervision
because of the different nature of their objectives. The former is focused on
solvency while the focus of the latter is on consumer interests. The
agency might give priority to one over the other. It might be judged that
separate agencies responsible for dedicated types of regulation and supervision
(i.e. prudential and conduct-of-business) might be more effective at focussing
on their respective objectives and mandates.
As in the case of the integrated prudential supervisor, a single unified agency
might not have a clear focus on the different objectives and rationales of
regulation and supervision, and might not make the necessary differentiations
between different types of institution and business.
It is possible that significant cultural conflicts may emerge within the
organisation if a single agency is responsible for all aspects of regulation, and
for all types of financial institutions. Would, for instance, a single conduct of
business regulator adequately reflect the fundamentally different requirements,
rationale and approach needed for the regulation of wholesale as opposed to
retail business? With respect to a unified
agency the Reserve Bank of
Australia has argued as follows: ‘The differences in objectives and cultures
would produce an institution which was difficult to manage and unlikely to be
clearly focused on the various tasks for which it had responsibility’,
(Thompson, 1996).
As with the case of the integrated prudential regulator, it might be argued that
specialist agencies which have a clear mandate and set of objectives are easier
to monitor and make accountable for their actions and to test their
performance against a simple set of regulatory objectives.
There is also an increased reputation risk in that a regulatory or supervisory
failure in any area within a unified agency’s remit may contaminate the
reputation of the agency and weaken consumer confidence in the agency
across the board.
The so-called Christmas-tree effect (whereby more and more responsibilities
in a wide area of finance) are added to the responsibilities of the agency over
An argument which is equally relevant to both the integrated and unified agency
models is that occasions may arise from time to time when the different objectives of
regulation come into conflict with each other. One of the issues to consider,
therefore, is what institutional structure is best suited to resolving such conflicts. In a
single agency conflicts and their resolution are internalised. However, Taylor (1995)
argues that this is undesirable because the resolution of conflicting objectives involves
judgements about important issues of public policy, and these judgements and
decisions should be made at the political level, in a publicly accountable way. One
alleged merit of focussing institutional structure upon regulatory
is that it
requires significant conflicts between different objectives to be resolved at the
political level.
The previous three sections have considered the arguments related to the integrated
and unified agency models. These are not the only options being considered around
the world. One of the intermediate models in the Regulatory Matrix (table 1) is the
Twin Peaks structure. Taylor (1995 and 1996, Goodhart (1996), Goodhart,
et. al
(1999) have all proposed an alternative approach to regulation and supervision based
upon the objectives of regulation. This involves creating two separated integrated
agencies: for prudential and conduct-of-business regulation and supervision. Both
distinguish the two main objectives of regulation (the safety and soundness of
institutions and consumer protection) and argue that systemic considerations do not
relate exclusively to banks but include a wider range of financial institutions.
A key issue in the Twin peaks model is whether or not the central bank is to be the
prudential agency. As already noted, something very much like the Twin Peaks
approach was recommended by the Wallis Committee in Australia in April 1997, and
the recommendations were accepted by the government. Historically, the Reserve
Bank of Australia had been the prudential regulator of banks but not of other financial
institutions. The Wallis committee argued against the single prudential regulator
being the central bank. However, it also argued that systemic stability (with respect to
the payments system) would remain a responsibility of the Reserve Bank of Australia.
The central bank would retain powers of lender of last resort to those institutions
involved with the payments system. On the other hand, the Netherlands did make De
Nederlandsche Bank the prudential peak in its reform of institutional structure in
There are several advantages to a Twin Peaks model where all prudential supervision
is centred in a dedicated agency and all conduct of business regulation and
supervision is located in another. The prudential peak may be either located within
the central bank (as is the case in the Netherlands) or outside it as in Australia. This
model is designed to secure all the advantages of integration in the two areas of
regulation and supervision while mitigating the disadvantages that might exist in the
unified model. The advantages may be summarised as follows:
The two agencies have dedicated objectives and clear mandates to which they
are exclusively committed.
Accountability is clear because the objectives and mandates of the agencies
are clearly defined.
There is no danger that one or the other areas of regulation and supervision
will come to dominate. It is sometimes alleged that a unified agency might in
practice give priority to prudential regulation and supervision.
There should be no problem of mixing the different cultures of the two areas
of regulation and supervision.
If conflicts arise between the two areas, these are more likely to be settled
externally and with publicity.
There is less concentration of power than in the unified model.
Reputation and contamination risks are likely to be lower.
A key issue in any institutional structure of regulatory and supervisory agencies is the
position and role of the central bank. In the vast majority of countries, the central
bank has historically been responsible for both systemic stability and the prudential
regulation and supervision of banks. In only a very small minority of cases has it also
been responsible for the supervision of non-bank financial institutions. Even so, and
as noted by Healey (2001), there are several alternative models for the role of the
central bank dependent upon whether they are involved in monitoring the payments
system, the provision of emergency liquidity to the markets, the supervision of banks,
the management of deposit insurance, and a safety-net/ crisis resolution role.
International experience varies considerably. In some countries, the central bank is
responsible for the supervision of banks and only banks. In others, it is responsible
for banking and insurance and/or securities trading. In the Netherlands, which has
recently adopted the Twin Peaks model, the central bank has been made the prudential
peak. In many countries, on the other hand, responsibility for prudential supervision
of all financial institutions (including banks) has been withdrawn from the central
Almost universally the central bank is allocated at least some role in maintaining
systemic stability even if it is not involved in the prudential supervision of the banks
that make up the system. It is ironic, therefore, that there is no universal definition or
agreement about what constitutes systemic stability, and in very few countries is there
formal legal authority for the central bank to undertake this task (Oosterloo and Haan,
2003). It is equally ironic that, while many central banks have some role in crisis
management, they do not have the financial resources to mount significant rescue
The first issue to be addressed is that of power. A survey of international experience
is given in Goodhart
et al
, (1998), Chapter 8. Of the eight countries in the world at
the time that had in place a single, all-embracing financial regulatory authority
(including the UK), all but one had made this separate from the central bank; the sole
exception was the Monetary Authority in Singapore. This is not accidental.
Particularly if the central bank has independent powers to set interest rates, the
combination of a wide-spread regulatory function with monetary control might be
thought to place excessive powers within the hands of unallocated officials. It might
also stand in danger of a moral hazard that a public perception may emerge that any
“safety net” that might apply to banks might be extended to a wide range of financial
The next issue is that of possible conflicts of interest. This is frequently advanced by
academic economists as the main argument against central bank participation in
regulation, in the belief that a central bank with responsibility for preventing systemic
risk is more likely to loosen monetary policy on occasions of difficulty (e.g.
Cukierman, 1992; Brimmer, 1989; Heller, 1991). Indeed, there is a slight statistical
relationship between responsibility for regulation and higher inflation. However,
there is no reason why assistance to individual banks in difficulty need affect the
aggregate provision of reserves or level of interest-rates. Any lender of last resort
assistance can, in the aggregate, be offset by open market operations. Furthermore,
cases where the banking system of a country gets into serious difficulty, (USA 1930-
33; UK 1974-75; Japan 1992 to date; Scandinavia in the late 1980s and early 1990s)
are much more likely to be periods of deflation than inflation, and the really serious
sins of omission are of insufficient support in such cases. Goodhart and Schoenmaker,
(1995), identified few cases where the concern of a central bank for the solvency of its
banks has been a major factor in an excessively expansionary monetary policy.
Indeed, the question of conflicts of interest might in some cases be an argument in
favour of giving the central bank such supervisory responsibilities. The question here
is, if not the central bank, then which other body will have such powers, and what
conflicts of interest might they have? If the central bank does not play this role, will it
then be given to a body more subject to direct political influence? If public policy
conflicts do arise they will do so irrespective of whether supervision is a
responsibility of the central bank. Such conflicts may arise whatever institutional
structure is created, and they must be resolved somehow. The key issue is whether
the transaction costs of resolving them are greater or less when they are resolved
internally rather than externally. A particular view on this issue has been put by the
Reserve Bank of Australia:
By supervising banks, (the central bank) gains first-hand knowledge and 'feel' for
financial market conditions and for the behaviour of those institutions which are a
key element in the transmission of monetary policy changes to the general economy.
This can be an important input into monetary policy decisions. There are more likely
to be complementarities between supervision and monetary policy than conflicts, and
any conflicts that do arise will need to be resolved however the various
responsibilities are allocated, (Thompson, 1996).
The arguments for and against the separation between monetary policy and bank
supervision have been discussed in detail in Goodhart and Schoenmaker (1995). The
advantages of having the central bank also serve as the supervisory agency of banks in
the financial system may be summarised as follows:
As the central bank has responsibility for oversight of the system as a
whole, and also the stability of the payments system, there are potentially
powerful synergies in also being the supervisory agency for the institutions
that make up the system. Some analysts doubt that, in practice when
stability is under strain, it is feasible for an agency to be responsible for the
system but not the individual firms. This is the view, for instance, of De
Nederlandsche Bank. With respect to the UK, the IMF has argued: "As
regards risk, the separation of banking supervision and lender-of-last-
resort facilities will require the FSA and the Bank of England to act in
close co-ordination in the event of a crisis." Whether, in the event of a
crisis, the central bank retaining responsibility for systemic stability is
viable without also being responsible for prudential supervision of banks
remains to be seen.
In countries with a highly concentrated banking system, it is difficult to
distinguish individual banks from the system as a whole. This is an argument
that has been used, for instance, in South Africa.
Because the central bank will always be responsible for systemic stability in
the banking sector, if the central bank is not responsible for prudential
supervision there will necessarily be a degree of duplication of effort and
information collection between the central bank and the supervisory agency.
The central bank necessarily gains information about banks by virtue of its
monetary policy operations. There are, therefore, information synergies
between the conduct of monetary policy and the prudential supervision of
The central bank needs information about the solvency and liquidity of banks
when considering its lender-of-last-resort role.
The central bank often has an independent status in the economy which might
not be replicated by other regulatory or supervisory agencies. It status,
independence and reputation has already been established and this might not
be easily transferable to a new agency.
The central bank usually has considerable authority in an economy and this
enhances the credibility of regulation and supervision if it is allocated this
From time to time, conflicts of interest can arise between the requirements of
monetary policy and the prudential position of banks. It can be argued that
such conflicts are better resolved internally within a single agency than
externally between different agencies. Monetary policy operates largely
through interest rates which also impact on the financial position of banks.
The status of the central bank may enhance its ability to recruit the necessary
skills for bank supervision.
Many of the basic arguments have been summarised well by Oosterloo and Haan
when reporting the views of De Nederlandsche Bank in a survey report of central
banks around the world:
“According to the Dutch central bank, having banking supervision, oversight of the payments
system, and monetary tasks under ‘one roof’, eases the exchange of information, co-ordination
and co-operation between the monetary and financial stability functions on the one hand and
the supervision of institutions on the other.” (Oosterloo and de Haan, 2003).
There are, however, contrary arguments
to having the central bank as the supervisory
agency of banks:
It may be viewed as concentrating excessive power in the hands of an
unelected central bank whose accountability may be weak.
Regulatory failures may compromise the authority of the central bank in other
areas of its activity: there is a potential reputation risk and externality.
The central bank may compromise its monetary stability objectives because
they may conflict with its objective of securing the safety and soundness of
A moral hazard may be created to the extent that the public may judge that
they have the same protection (e.g. deposit insurance) with all financial
business as they have with banks.
The Reserve Bank of South Africa has devised something of a working compromise
between the opposing arguments regarding the location of bank supervision. This has
been achieved by establishing an ‘arms length relationship’ between the Office of the
Registrar (of banks), which is located within the Reserve Bank, and the Reserve Bank
itself and particularly its role as lender of last resort. Despite being a senior Reserve
Bank official, the Registrar has some autonomy and independence in the
administration and implementation of his functions, but also clearly defined
restrictions when it comes to decisions on monetary policy. This seems to accept a
degree of inevitability that, at least in the current circumstances of South Africa, the
central bank must have some role in bank supervision though an attempt has been
made to guard against some of the potential hazards involved in such arrangements.
In a recent reform of institutional arrangements for financial regulation and
supervision, the government of Ireland has embedded prudential regulation of banks
and other financial institutions within the central bank (it was previously already
responsible for banks and securities) but at the same time changed the structure of the
bank. Supervision and monetary stability are now separated and run as independent
arms within the central bank. However, as Ireland is a member of the European
Monetary Union, the monetary policy powers of the central bank are now very
In practice, no bank regulator could, or should, ever in practice be totally independent
of the central bank. The central bank is the monopoly provider of the reserve base,
and the lender of last resort. Any serious banking problems are bound to lead to calls
for the central bank to use its reserve-creating powers. Moreover the central bank, in
its macro-policy operational role, must have a direct concern with the payments and
settlement system, the money markets, and the development of monetary aggregates.
Any serious problem with the health of the banking system will touch on one, or
more, of these concerns. So there is bound to be, and must be, very close
relationships between the bank regulator and the monetary policy authority.
Establishing such relationships is one of the priorities in structural reform.
This need for co-ordination might suggest unifying the functions within the central
bank. But, for a variety of reasons (including the need for confidentiality) when the
central bank combines both roles, the Supervisory Department is usually separate
from the monetary policy department. Co-ordination is then only regarded as
necessary between the top officials. Such regular meetings of senior officials can be
organised just as easily whether their subordinates are in separate, or the same,
building, and whether their organisation is formally separate, or not. Perhaps the only
real difference is that disagreements between senior officials would be settled
(quietly) within the central bank in the case of unification, and outside the Bank,
presumably by the Minister of Finance, with more likelihood of publicity, in the case
of separation. However, it is hard to identify actual cases of publicly-observed
disagreement between the central bank and the separate bank regulator, in countries
where there is such a separation.
A final issue relates to the finance of bail-outs, should they occur. Owing to fraud,
mismanagement, or simply incidents of extreme volatility in asset markets, some
banks, including perhaps very large banks, may become insolvent. It used to be
possible, at least on some occasions, to resolve such situations by a rescue; a ‘life-
boat’, organised by the central bank and paid for by a voluntary levy on the remaining
commercial banks. The increasing diversity within, and competition among, the
banking sector will make that almost impossible to arrange in future years. Such
rescues depend on the existence of a well-defined ‘club’ of banks, who are prepared
and able to spend shareholders’ funds to protect the reputation and the privileges of
that club. With a mixed array of niche, specialist and universal, domestic and
multinational banks, agreement to pay out funds to revive an ailing competitor could
not be achieved.
The implication is that any large rescues within the banking field will, in future, have
to be financed by taxpayers' funds (see Goodhart and Schoenmaker, 1995). If so, the
central government, politicians and Ministries of Finance, will have to be involved in
any large failures/rescues. This, in turn, will have a bearing on the question of the
relationship between the body charged with prudential regulation and supervision and
the central bank.
The bottom line is that banking realities will force there to be considerable co-
ordination and interaction between the senior officials dealing with monetary policy
and with bank supervision. There must always be a close link between the central
bank and the supervisory authority. In the case of the UK, there is a Memorandum of
Understanding between the Treasury, FSA, and Bank of England regarding
arrangements for maintaining financial stability. There is also a Standing Committee
with members from the three institutions which meets monthly. The question whether
the banking supervisory body is formally within, or outside, the central bank is then
essentially a subsidiary issue, depending on perceptions of the appropriate locus of
power and responsibility. These perceptions will vary depending on the accidents of
history and culture. There is no single, best approach under all circumstances, as is
clearly evidenced by the variety of regulatory structures in being in different
Payments and Safety-Net Provision
The Bank of England recently conducted a survey of the role of central banks in
several countries. As noted in a summary of the survey's results contained in the
November 2000 issue of the Bank of England
Quarterly Bulletin
, while practice with
respect to responsibility for regulation and supervision varies considerably, "...the
maintenance of financial stability is, and remains, a core function for all central
The main findings of the survey respect to responsibility for the payments system and
safety-net provision and crisis resolution may be summarised as follows:
All central banks have responsibility for the payments system.
There is a remarkable degree of similarity between all countries with respect
to the role of the central bank in the area of safety-net provision.
In all but two cases, the central bank provides emergency
to the market.
In all but two cases, the central bank provides emergency
to deposit-taking institutions and one of the exceptions operates a Currency Board
which effectively precludes the operation of lender-of-last-resort facilities by the
central bank.
The position with respect to emergency
assistance to non deposit-
taking institutions is more complex. In six industrial and two developing
countries, central banks may provide some such assistance suggesting a widening
of the LLR role from its traditional focus on banks.
Only one central bank (that of Chile) offers emergency
assistance to
banks and none at all offers such assistance to non deposit-taking institutions.
In only seven cases does the central bank itself offer deposit insurance.
"Honest broking" is a central bank function in all industrial countries and most
developing countries. In some countries (notably the UK) this is mainly restricted
to cases of systemic risk and involves co-operation with other supervisory
Although there is a high degree of commonality with respect to the role of the
central bank in safety net provision, there is less commonality of experience with
respect to the role of the central bank in crisis resolution. In the majority of
industrial countries, the central bank is not involved with, for instance, the sale of
assets of insolvent institutions. On the other hand, the central bank in the majority
of developing countries is involved with crisis resolution and the sale of assets of
insolvent institutions. Overall, in four industrial countries and ten developing
countries this aspect of crisis-resolution is at least in part a responsibility of the
central bank. The Bank of England notes that in its case: "the central bank's role
in crisis resolution would be co-ordinated with other agencies, and will doubtless
evolve with experience".
The overall conclusion is that safeguarding financial stability is a core function of the
modern central bank even though it may not be responsible for regulating and
supervising banks and other financial institutions. Irrespective of the decision about
the role in regulation and the supervision of individual financial institutions, the
central bank must necessarily be centrally involved in safety-net arrangements,
liquidity support, the payments system, and maintaining stability in the financial
system as a whole. In cases where it is not responsible for regulation and supervision,
its responsibility for financial stability requires co-operation with and from those
agencies which are responsible for regulation and supervision. This issue cannot be
ducked and explicit arrangements are needed.
As already emphasised, there are many different models for the structure of regulatory
and supervisory institutions for the financial sector and there is evidently no
commonality of experience. Different countries have chosen different models which
in itself suggests that there is no single “best” model. The optimal model may be
different for different countries dependent upon,
inter alia
, the structure and size of
the financial system, the specific objectives of regulation and supervision, a country’s
specific historical evolution, political traditions, etc. No consensus has emerged
though there is a general tendency for the number of separate institutions to decline
and for there to be more integrated supervision. There have been several surveys of
international practice most notably by Luna Martinez and Rose (2003), Masciandaro
(2003), Llewellyn (1999b), Healey (2001), and Carmichael,
., 2004.
Great care is needed when interpreting such studies. Firstly the landscape is changing
rapidly and empirical studies soon become dated. It is known that several countries
are currently re-considering their institutional arrangements in this area. Secondly,
caution is needed when interpreting descriptions of structures, in addition to the
general problem of encapsulating sometimes complex structures in a simple form.
The nuances cannot be captured in a simple tabulation. Thirdly, the practice is not
always as precise or straightforward as might be suggested by formal structure:
demarcations and responsibilities are frequently not as precise as the formal structure
of agencies might suggest. For instance, in many countries where the central bank is
not the primary supervisor of banks, its role in practice may nevertheless be
influential. This would be true, for instance, in France and Germany. It is also often
the case, and irrespective of formal structure, that the Ministry of Finance and other
government departments have significant roles in the regulation and supervision of
financial firms and markets. Fourthly, there are varying degrees of co-ordination, co-
operation and information-sharing between regulatory and supervisory agencies when
responsibilities overlap, and in some cases agencies have joint responsibility in some
Institutional structure is also complicated in some countries because of the existence
of both Federal and Regional/State agencies. This is notably the case in the United
States, Australia and Canada. In Canada, for instance, while prudential supervision is
conducted by the Office of the Superintendent of Financial Institutions, securities
regulation and insurance-related consumer protection are provided separately by
Provincial agencies. Moreover, securities companies and credit unions are supervised
by both Federal and Provincial agencies in Canada.
The important differences relate to four main areas: (1) the number of agencies
responsible for prudential supervision, (2) the extent to which arrangements are based
on dedicated specialist institutions or are, to some extent, integrated, (3) the role of
the central bank in prudential supervision, and (4) which agency(ies) is to be
responsible for conduct of business regulation and supervision. As already noted,
care is needed in the use of the terms “unified” or “integrated” as they refer to
different arrangements. In general, there are more countries that have linked the
regulation and supervision of banks and securities companies than have integrated
either with insurance. This is largely because there is an element of commonality
between banking and securities (in that the risks of both emanate from the assets side
of the balance sheet) whereas risks in insurance are based largely on the liabilities
Historically, the norm has been to have institutional arrangements based on separate
agencies for different institutions. This partly reflected the norm that banking,
insurance and securities trading were conducted by specialist institutions. However,
in recent years there has been a trend towards more integration and concentration of
power even though no single model has emerged.
The international experience (based on a sample of 104 countries in 2005) is
summarised in table 2. At the end of that year, a total of 56 countries had some form
of integrated supervision (three or two of the sectors) though this number had
increased significantly over the previous six years. Of these, 30 countries had
adopted the Single Supervisor model (options 3 or 7 in table 1) and at least one
country – the UK – had integrated all prudential supervision and conduct of business
regulation and supervision (option 2). Thus, the Single Supervisor model is not
homogeneous and marked differences exist between countries within this group.
Overall, close on 30 percent of the sample had adopted the Single Supervisor model
(with recent additions including Estonia, Germany, Malta and Ireland) while 44
percent maintained single dedicated institutions for each sector separately. There is
no obvious pattern in that, for instance, the US maintains a multi-agency approach
whereas many other industrial countries (e.g. the UK, Scandinavian countries, Japan)
have adopted a fully unified structure.
Based on a sample of 160 countries, table 3 (the present author’s construction)
focuses on the institutions that supervise banks. In the majority of cases, the central
bank is responsible for supervising banks and in 80 percent of the cases the central
bank is responsible for only
bank supervision. In only nine cases the central bank is
responsible for prudential regulation of all three sectors, and in 17 other cases the
central bank is responsible for supervising more than banks. This confirms an earlier
judgement that, while there is some trend towards integrated supervision, this usually
does not include the central bank even though historically it might have been
responsible for the regulation and supervision of banks.
Considering the countries where an agency other than the central bank is the
supervisory authority of banks, in the majority of cases (77 percent) that agency is
also responsible for supervising securities and/or insurance. Taking the two together,
in well over half the sample banks were supervised by a dedicated agency which is
not responsible for any other sector.
Table 4 considers a sample of 105 countries where there are agencies for regulation
banks, insurance and securities. We find that in 37 percent of the cases, prudential
supervision is conducted on an entirely integrated basis, i.e. all three areas are
supervised by a single integrated agency. Only in nine cases is this agency the central
bank. However, we also find that 40 percent of countries still maintain separate
agencies for each of the three sectors. Table 5 also shows that the number of fully
integrated agencies has risen over the years and in particular from 22 to 39 since
More detail is given in table 6 updated from Masciandaro (2003) where a
Concentration Index is constructed based on the basis of weights assigned to how
many sectors an agency is responsible for. The higher is the Financial Authorities
Concentration Ratio (FAC) in table 6, the more concentrated is financial supervision.
The maximum score of 7 (where all three sectors are supervised by a single agency) is
found in 31 percent of the sample and have been rising over recent years.
More generally, the Masciandaro study finds that: “the probability that a country will
increase the degree of concentration of powers of financial supervision….is higher:
(1) the lower is the involvement of the central bank in these powers, (2) the smaller is
the financial system, (3) the more equity-dominated is the private governance model,
(4) the more concentrated is the intermediation system, and (5) the more the public
governance is good, (Masciandaro, 2003).
Masciandaro relates in a matrix (Figure 1) the degree of concentration of supervision
and the role of the central bank. A clear relationship emerges in that the higher is the
degree of concentration of supervision (the FAC index in figure 1) the lower tends to
be the role of the central bank in financial sector supervision. Conversely (though
with the notable exception of Ireland) the greater is the role of the central bank the
less concentrated supervision tends to be. Again this demonstrates the almost
universal conclusion that when financial supervision is concentrated (i.e. a single
agency is responsible for a wide area of supervision) that institution tends not to be
the central bank. This also highlights the issue raised in section 1 that the possible
preference to have the central bank as the supervisory agency for banks may be in
conflict with another preference to have a unified supervisory agency.
It is also the case that a higher proportion of central banks in developing countries are
responsible for bank supervision than is the case with industrial countries where, until
last year, the proportion has been falling (e.g. bank supervision has recently been
taken away from the central bank in the UK, Austria and Australia) as more countries
have adopted the integrated agency but have chosen for this not to be the central bank.
This general trend has recently been reversed as some countries have extended the
remit of the central bank to include the supervision of more than banks. The
Netherlands is a notable example.
Many of the arguments in favour of the central bank being responsible for bank
supervision (notably economies of scale, independence, authority, moral suasion
authority) apply particularly to developing and emerging market economies. It is also
the case that in many such countries the financial system is dominated by banks, with
non-bank financial institutions tending to be specialist in nature.
The Luna Martinez and Rose (2003) study also considers the scope and powers of
unified supervisory agencies. The main finding is that, as observed earlier, there is
substantial diversity in experience again confirming the conclusion that unified
agencies are by no means homogeneous in that their scope varies as do their powers.
Whatever institutional structure of agencies is created in any particular country,
important issues of corporate governance arise and need to be settled because they are
likely to have an impact both on the agencies’ effectiveness and efficiency and also its
public credibility. Referring more generally to corporate governance arrangements,
the OECD defines corporate governance as:
“the system by which business corporations are directed and controlled….It involves the set of
relationships between a company’s management, its board, its shareholders and other
stakeholders. Corporate governance also provides the structure through which the objectives
of the company are set and the means of attaining these objectives and monitoring
performance are determined.” (OECD, 1999).
With respect to regulatory and supervisory agencies, there are several key areas in
corporate governance arrangements relating to:
The legal nature and legitimacy of agencies and the legal route through
which they are created.
Transparency: in particular, this relates to the clarity of the agencies’
mandates, objectives, rules, responsibilities and procedures.
Independence: the extent to which an agency is independent of external
influence in its rule-setting and adjudications. The position has been put
by Carmichael as follows: “the regulator should have the capacity to
develop, implement, and enforce regulatory policy without inappropriate
interference from the national legislature, government or industry.”
(Carmichael, 2002). The difficulty is in defining “inappropriate”. On the
one had, the elected political authorities, and the legislation that establishes
an agency, have the right to set the broad objectives of regulation. On the
other hand, there should not be interference in the way these are applied to
particular regulated financial institutions. Between these two ends of the
spectrum may be disputable issues.
Intervention and disciplinary procedures.
The structure of any Managing Board that is created within the agency and
the nature, security and source of appointments to it. A particular issue
relates to whether, as in the UK, the Board also has representatives of the
industry itself.
Appointment procedures of senior staff of the agency.
The terms of appointments and the security of staff members of the
The integrity of the agency and its Board and staff and the procedures to
monitor this area.
The extent of legal immunities of staff members acting in a
bona fide
Competence of the agency and its personnel.
Accountability arrangements of agencies. This needs to settle issues such
as accountability for what, when, how and to whom.
Communications and consultation procedures.
Das and Quintyn (2002) emphasise four prerequisites for good regulatory governance
in regulatory and supervisory agencies
: independence
There are also internal governance arrangements to settle which include mechanisms
and procedures for authorisation of financial firms, mechanisms for dispute resolution
and appeals in the event that an agency takes sanctions against a regulated institution,
the funding arrangements of agencies and in particular the extent to which it is funded
by the industry (in which case the nature of the formula needs to be considered), the
resources available to an agency, and the remuneration of agency employees. With
respect to the last-mentioned, there is often a dangerous tendency to underpay
regulatory staff relative to the firms being regulated. This needs to be resisted as
effective regulation and supervision cannot be bought on the cheap: false economy
needs to be resisted.
There are several reinforcing links between the various components of the corporate
governance nexus outlined above. For instance, transparency can assist in maintaining
independence, and can also reinforce accountability mechanisms. The integrity of an
agency is also likely to be reinforced through enhanced transparency arrangements.
As noted in Das, et. al. (2003): “Legal protection of agency staff, as well as clear rules
for appointment and removal of agency heads support both their independence and
their integrity.” Also, accountability is a mechanism for monitoring and inculcating
There are several reasons why corporate governance arrangements are important in
regulatory agencies:
Regulatory and supervisory agencies have considerable power for which they
need to be made accountable.
They also have considerable discretion in the way that powers are used.
They determine the effectiveness and efficiency of the agencies’ operations.
They have a powerful impact on the agency’s credibility, authority and public
They have an important impact on the authority and credibility of an agency’s
attempt to encourage and require effective corporate governance arrangements
within regulated firms. To some extent an agency needs to serve as a role
Supervisory agencies need to earn and sustain credibility and legitimacy and
this is unlikely to emerge if governance arrangements are weak.
There is a potential for a regulatory or supervisory agency either to be
effectively captured by the industry or unduly influenced by government for
political reasons.
They utilise considerable resources for which they need to be accountable.
Agencies need to gain international credibility which is less likely to emerge
when governance arrangements are weak.
Good corporate governance is an important dimension in the regulation and
supervision of financial firms and supervisory agencies have a potentially powerful
role in establishing good practice, rules and requirements with respect to corporate
governance in regulated institutions. Regulatory and supervisory agencies have a key
role in promoting and monitoring sound corporate governance practices in regulated
firms. This role of an agency is severely impaired, and will lack credibility and
authority, if it itself is not subject to effective corporate governance mechanisms and
arrangements. As put by Das, et. al. (2003): “Good regulatory governance practices
help reinforce the credibility and moral suasion authority of the regulatory agencies in
promoting practices among market participants…….By failing to apply good
governance principles, regulatory agencies lose the credibility and moral authority to
promulgate good practices in the institutions under their oversight. This could create
moral hazard problems and contribute to unsound practices in the markets.”
There is also statistical support for the value of good corporate governance
arrangements within supervisory agencies. Das, et. al. (2003) construct indices of
financial stability and sound corporate governance arrangements within regulatory
agencies for a large sample of countries. They find statistical relationships that
confirm the importance of good regulatory governance for the soundness of the
financial system. These requirements are relevant whatever particular institutional
structure is in place.
The institutional structure of regulation and supervision has recently become an issue
of public policy debate in several countries which indicates a certain unease about
prevailing structures. International experience indicates a wide variety of institutional
regulatory formats which suggests there is no universal ideal model. A key issue is
the extent to which regulatory structure impacts on the overall effectiveness and
efficiency of regulation and supervision, since this should be the ultimate criterion
when making judgement between alternative formats. This is why the issue of
institutional structure is important.
However, in itself institutional structure does not in itself guarantee effective
regulation and supervision, and it would be hazardous to assume that changing the
structure of regulatory institutions is itself a panacea. What institutional structure
does is establish the framework in which to optimise a regulatory regime. In effect,
institutional structure provides the architecture of regulation and supervision. As put
by Carmichael (2003):
“New structures do not guarantee better regulation. More appropriate structures may help but,
fundamentally, better regulation comes from stronger laws, better-trained staff and better
enforcement. Any country that thinks that tinkering with the structure of agencies will, by
itself, fix past shortcomings is doomed to relive its past crises”
With the emergence of mixed financial institutions, the case for unified agencies has
strengthened as they more closely mirror the emerging structure of financial systems
and the business of financial firms. However, there are reservations and some
countries still opt for an institutional structure more closely focused on the objectives
of regulation. Whatever decisions are made it needs to be recognised that a perfect
institutional structure is a chimera and it might be necessary to accept the inevitability
of working within an imperfect structure.
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David Llewellyn is the Professor of Money and Banking at Loughborough University
in the UK and Visiting Professor at the CASS Business School (London), IESE
Business School (Madrid) and the Swiss Finance Institute (Zurich). He has
previously worked at the UK Treasury in London and at the International Monetary
Fund in Washington. He was a Public Interest Director of the Personal Investment
Authority and has served as a consultant to financial institutions, central banks and
regulatory authorities in several countries. He has researched and written extensively
in the area of financial regulation: recent publications include
The Economic Rational
of Financial Regulation
and, with Charles Goodhart and others,
Financial Regulation:
Why, How and Where Now?
In 2003 and 2004 he was a consultant to
PricewaterhouseCoopers on an EU Commission project investigating the Economic
Impact of Basel 2. Between 2000 and 2006 he was the President of SUERF: The
European Money and Finance Forum.
... In this context, macroprudential policies can help counter imbalances and increase the financial system's resilience, especially in situations where monetary and microprudential instruments cannot be fully deployed for that goal. On top of that, resolution can help to deal with a crisis (2000), Kremers et al. (2003) and Llewellyn (2006). ...
In response to the Global Financial Crisis, central banks substantially expanded their monetary and financial policy toolkits. Monetary tasks – here defined as monetary policy and the lender of last resort (LOLR) function – have been supplemented by unconventional tools, such as asset purchases, long-term lending operations for banks, negative interest rates and forward guidance. Moreover, non-monetary policy areas have been expanded in many central banks. Microprudential banking supervision has been strengthened by a tightening of capital and liquidity requirements. Macroprudential policy and banking resolution have been developed as (relatively) new areas with specific policy mandates and designated authorities. This chapter describes how the institutional set-up of monetary and financial policies differs across Europe and discusses central bank involvement. In some jurisdictions (like Austria) the central bank continues to focus on its core monetary tasks, whereas in other jurisdictions (like the Netherlands) the central bank also plays a prominent role in non-monetary policy fields. The European Central Bank’s (ECB) tasks have been broadened in recent years by responsibilities for microprudential and macroprudential policy, whereas financial stability considerations will be more on the forefront in monetary policy decision-making following the ECB’s recent strategy review.
... Linking this research with past studies and building a continuum toward further research, future focus could be on exploring the link between organizational structure (Llewellyn, 2005) and human agency (Bandura, 1999;Chebbi et al., 2015) to entry-level bank employees' translation of EI. Such research can be extrapolated to look at the Lebanese definition of "human capital" (Perera, 2017), which encapsulates habits, knowledge and social and personality attributes. ...
Purpose This study aims to descriptively identify and refine the role of emotional intelligence (EI) in the retail banking employee–customer contact context, and prescriptively use this knowledge to develop a framework for improving true customer service without excess organizational cost, in Lebanon. Design/methodology/approach The research adopts the classical interpretive/constructivist ontology and the interpretivism/constructivism epistemology, and it rests on a tripod of methodological foundations. The first leg is the theoretical work that sets the extant scientific ground for the empirical work to develop. The second incorporates the main (qualitative) empirical tools, i.e. 40 interviews with customers and HR managers (NVivo-analyzed), plus a critical incident technique study. The third includes the supportive tools of secondary data and an expert panel composed of industry and scholarly specialists. Findings EI was empirically shown to modulate the levels of customer satisfaction and to hold a critical role in the company–customer interface, albeit one that is currently and unjustly both undervalued and ineffectively controlled. The findings identify the key factors and exhibited behavioral attributes of EI within the customer service process, and they integrate all into a comprehensive framework of both scholarly and executive worth. Originality/value This study provides distinct theoretical elucidations and conceptualization that have identified and interrelated the relevant works on the subject; empirically refines the variables involved in the EI context of retail banking customer service; and culminates in the form of the proposed framework that incorporates and interrelates the findings into an empirical-data-based composition of both scholarly and executive orientation and worth.
... Besides, consumer protection regulation is captivated on conduct of-business arrangements planned to protect the consumer from factors such as insufficient information, bad practices by financial firms and unfair practices (Llewellyn, 2004). This sort of regulation needs setting and applying the suitable rules under a transparent legal framework. ...
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... This means that they set the microprudential and macroprudential regulations, are responsible for their compliance, monitor the situation of the local financial market, and modify the regulations when necessary. Despite the fact that such national differences, such as the structure of the financial system, model of supervisor (integrated, sectoral, or twin peaks), and their location, make some differences, the basic role is always the same (Goodhart et al. 2013;Llewellyn 2006). The same approach is taken in the case of macroprudential regulation and supervision. ...
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Every financial crisis triggers some regulatory and supervisory changes related to the ensuing threats. These regulations usually address specific types of risks and reduce them but do not protect the entire system from another crisis. The aim of this study was to develop a conceptual framework of financial system resilience based on the theoretical approach of complex system theory and its explanation of these systems' self-adaptation. Our analysis embraces the time since the 2008+ financial crisis in the United States. We argue that the digitalization of financial markets may contribute to the greater safety of the banking sector. We adopted blockchain technology for the pattern of self-modification mechanisms of the financial system. The main findings highlight that the blockchain technology incorporated into the system approach and applied to financial regulation and supervision can significantly improve the safety of the financial markets.
Theoretical concept of regulation is based on the existence of market failures, which are defined by the deviation from the perfect competition model. In the chapter, the case of financial market with emphasis on the traditional banking market has been reviewed. In the article, authors have disclosed the review of literature of the principles of regulation. Literature review covers the period from 1998 till 2022, reviewing 185 sources, from which 30 sources were selected for analysis. In this review, we have identified 12 principles of the optimal government regulation, including recently highlighted topic of climate-related risks. 68% of sources refer to the following 5 principles: (a) Cost–benefit balanced, (b) Risk based, (c) Consistency and competitive neutrality, (d) High quality, transparent decision-making, and enforcement, and (e) International coordination, convergence, and implementation in policy and rulemaking.KeywordsBanking marketGovernment interventionOptimal level of regulationSystemic risk
It is challenging to calculate the value of Sub-Saharan Africa’s contribution to global trade because of the continent’s low financial inclusion, which mostly finances trade through the informal financial system. Although access to more affordable and effective formal financial services can help boost intra-African trade, small traders in Africa cannot afford to use official financial channels for cross-border transactions. Almost no official trade is conducted between African nations. The average exports and imports between nations on the same continent between 2015 and 2017 was only 2% in Africa, compared to 47%, 61%, 67%, and 7% in America, Asia, Europe, and Oceania, respectively. This is because although intra-African trade makes up more than 60% of regional trade, it is typically unregulated and thus informal. The African Continental Free Trade Agreement (AfCFTA) provides an opportunity to regularise such trade. The AfCFTA was ratified by 36 of the 54 African nations. On January 1, 2021, it was formally started with the intention of unifying the African market by removing 90% of tariffs and enabling free trade in commodities, services, and capital. In order to lower the cost of international transfers and contribute to the success of the AfCFTA, this chapter will argue that using mobile money to expand financial inclusion for individuals working in the informal sector is decisive.KeywordsFinancial inclusionIntra-African commerceAfrican Continental Free Trade AgreementMobile moneyCross-border payments
Financial inclusion is a process that enables the ease of access, availability and usage of formal financial services for all members of an economy. It is a United Nations Sustainable Develop Goal (SDG) earmarked to alleviate poverty and income inequality. As such, financial inclusion has attracted the attention of many researchers and policymakers. However, the outbreak of the COVID-19 pandemic has brought the whole world to a standstill. It has impacted many facets of the economy. The pandemic has reshaped the financial services sector. Financial inclusion is one facet of the economy that has been affected positively and negatively by the pandemic. This chapter explores the literature on financial inclusion and its challenges and opportunities induced by COVID-19. The chapter further explains the challenges and prospects of financial inclusion due to the COVID-19 pandemic. It concludes by illuminating future research directions.KeywordsCovid-19Financial inclusionChallengesOpportunitiesPandemicProspects
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Prudential supervision of credit institutions in the European Union has for a long time been the responsibility of national bodies, even though this did not match the international character of the activities of many supervised banks. After the establishment of the banking union’s Single Supervisory Mechanism this has changed particularly for systemically important credit institutions, that now fall under the direct, coordinated supervision under the auspice of the European Central Bank. There was a great deal of speculation around what changes the banking union would bring to the financial sector in Europe, yet the net impact of the Single Supervisory Mechanism on financial stability and competitive position of the supervised credit institutions remains largely unknown. This monograph presents a holistic analysis of the impact that the reform of the EU’s financial safety net had on the banking sector. To make such evaluation possible, a dedicated synthetic indicator was designed to quantify the net impact of harmonized prudential supervision on the stability of credit institutions. The results signal that the establishment of the Single Supervisory Mechanism was a success and that the proposed synthetic indicator can serve as an early warning tool for authorities tasked with safeguarding financial stability.
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The institutional structure and quality of management are the main elements that form political risks. Since political threats are directly linked to the institutional structure and design. Political risks increase if government mechanisms fail. Increasing institutional quality affects political risks and also has a positive impact on financial risks. Monthly data was used for this analysis to examine the relationship between Turkish political risks and financial risks between 2002-2015. There is a long-term relationship between political and financial risks, according to Fourier's analysis of cointegration.
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En la obra, a partir de una contextualización de los sectores bancarios español y europeo, se analizan los múltiples cambios que, en los últimos tiempos, han venido a afectar a la intervención sobre la banca, haciendo especial hincapié en la internacionalización del negocio y del marco regulatorio y supervisor. En sede de este proceso de internacionalización del control sobre el sector crediticio destaca la implantación del Mecanismo Único de Supervisión que, imponiéndose frente a otras alternativas, ha supuesto la traslación de muy relevantes competencias supervisoras desde las autoridades nacionales hacia el Banco Central Europeo. Esta europeización de competencias de fiscalización plantea diversas cuestiones, no pacíficas, a las que la obra pretende dar respuesta, como serían la suficiencia de la base jurídica escogida, el porqué de la elección del Banco Central Europeo como supervisor, el efectivo alcance subjetivo y territorial de la supervisión de la Unión, la eventual generación de duplicidades o la virtualidad de la aplicación de normas nacionales por parte de una institución comunitaria.
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The aim of this study is to get a better understanding of which financial stability responsibilities have been delegated to central banks (CBs), how these responsibilities are executed, and whether accountability arrangements are in place. For this purpose, a questionnaire was sent to all CBs in the OECD area. We find that there is no unambiguous definition of financial stability or systemic risk, and that, generally, the responsibility for financial stability is not explicitly formulated in laws. However, there seems to be a gradual trend towards clarifying the powers and functions of the CB. Moreover, there is considerable heterogeneity in the way CBs pursue the financial stability objective. Our results suggest that the accountability of the financial stability function of central banks is often poorly arranged.
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This paper provides empirical evidence that the quality of regulatory governancegovernance practices adopted by financial system regulators and supervisorsmatters for financial system soundness. The paper constructs indices of financial system soundness and regulatory governance, based on country data collected from the Financial Sector Assessment Program (FSAP). Regression results indicate that regulatory governance has a significant influence on financial system soundness, along with variables reflecting macroeconomic conditions, the structure of the banking system, and the quality of political institutions and public sector governance. The results also indicate that good public sector governance amplifies the impact of regulatory governance on financial system soundness.
Financial Regulation presents an important restatement of the purposes and objectives of financial regulation. The authors provide details and data on the scale, nature and costs of regulatory problems around the world, and look at what sort of countries and sectors require special attention and policies. Key topics covered include: - The need to recast the form of regulation - Incentive structures for financial regulation - Proportionality - New techniques for risk management - Regulation in emerging countries - Crisis management - Prospects for financial regulation in the future.
The Bill gives the FSA substantial discretion in the way its powers can be exercised. A key issue for a financial regulator relates to the selection it makes from the range of instruments available and the way they are combined in an overall regulatory strategy so as to achieve objectives effectively and efficiently. The object of this paper is to review a policy document the FSA has issued. This document indicates how the FSA plans to evolve its approach to regulation. One of the particular challenges for the FSA will be to get the balance right between harmonisation and differentiation.
Some of these trends, which are explored in greater detail in the paper by Edey and Gray in this volume, 1 have raised important questions about Australia's financial regulatory structure and for the framework of bank supervision. This paper seeks to address some of these. Section 2 considers the broad objectives of financial regulation in Australia. The following sections discuss some of the key regulatory issues.
Despite the intense debate on the advantages and disadvantages of adopting integrated supervision that has taken place in recent years, little is known about the experiences of countries that have adopted it and the obstacles and challenges they have faced to implement it. In an attempt to shed light on this area, the authors present the results of a survey conducted in a group of 15 countries that have adopted integrated supervision. After a brief review of the literature on integrated supervision, the authors examine four topics: 1) The reasons cited by this group of countries for establishing an integrated supervisory agency. 2) The scope of regulatory and supervisory powers of these agencies. 3) The progress of these agencies in harmonizing their regulatory and supervisory practices across the intermediaries they supervise. 4) The practical problems faced by policymakers in adopting integrated supervision. The survey revealed that the group of integrated supervisory agencies is not as homogeneous as it seems. Important differences arise with regard to the scope of regulatory and supervisory powers the agencies have been given. In fact, contrary to popular belief, less than 50 percent of the agencies can be categorized as mega-supervisors. Another finding is that in most countries progress toward the harmonization of prudential regulation andsupervision across financial intermediaries remains limited. Interestingly, the survey revealed that practically all countries believe they have achieved a higher degree of harmonization in the regulation and supervision of banks and securities companies than between banks and insurance firms. The survey also identified some practical problems faced by this group of countries in establishing their unified supervisory agencies. The authors discuss these problems, along with the practical lessons and recommendations provided by the 15 agencies to other countries considering integrated supervision, in the final section of the paper.
Drawing on Northern European experience - where three Scandinavian countries have practiced integrated supervision for the past 10 years - the authors address three policy-related issues associated with the integrated model: a) Under what conditions should (or should not) a country consider moving toward an integrated model of financial supervision? Clearly, for a small transition or developing economy, or an economy with a small financial sector, the economies of scale from establishing an integrated agency outweigh the costs of moving to such a model. A strong case can also be made for an integrated approach in a financial sector dominated by banks, with little role for capital markets or a highly integrated financial sector. b) How should an integrated agency be structured, organized, and managed? There is no single obviously correct organizational structure, and existing agencies are experimenting with a variety of forms. An institutionally based structure has the virtue of simplicity and can be implemented fairly quickly, but tends to preserve the cultures and identities of the predecessor agencies more than is optimal. Whatever the structure, integrated supervision requires active management to secure the potential benefits that the approach offers. C) How should the integration process be implemented? While the decision to move to an integrated agency must be carefully thought through in the context of the country concerned, the more difficult part is implementation, which must be sensitively managed. Once the decision has been made, implementation should take place as quickly as possible. A well-conceived"change management"process should aim to overcome the cultural barriers associated with the previous fragmented structure. The authors'review of Northern European experience with integration of financial supervision raises a range of questions relevant to developing and transition economies, which they discuss.