In the light of modern economic era and age of globalization, proactive responding to new market trends, through total quality management with focus on quality improvement in products and processes, is an imperative for the success in realization of business activities by each organization entity. Continuous
quality improvement provides significant sources of competitive advantages, outstanding
... [Show full abstract] business results,
and satisfaction of the needs and expectations of direct customers, and all interested stakeholders.
Starting from the philosophy of statistical thinking, which reflects in observation of the business activities
as a system (or a series) of interconnected, inherently variable, processes, as well as the essence of the
Deming’s fundamental principle of quality: „Reduce variation and you improve quality“, in this Paper is
presented and emphasized the importance of understanding the key principles of statistical thinking
and their essential role and power in function of continuous quality improvement.
Keywords: Statistical thinking, reducing variation, quality improvement