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Abstract

Social media influencers (SMIs) represent a new type of independent third party endorser who shape audience attitudes through blogs, tweets, and the use of other social media. A mature public relations literature has identified the characteristics of effective spokespersons, but relatively little is known about audience perceptions of the SMI. A q-sort technique identified core perceived attributes of four sample SMIs. A better understanding of the perceived personality of SMIs provides tools for optimizing an organization's SMI capital.
Please cite this article in press as: Freberg, K., et al. Who are the social media influencers? A study of public perceptions
of personality. Public Relations Review (2010), doi:10.1016/j.pubrev.2010.11.001
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Contents lists available at ScienceDirect
Public Relations Review
Research in brief
Who are the social media influencers? A study of public perceptions
of personality
Karen Freberga,, Kristin Grahamb,1, Karen McGaughey c,2, Laura A. Frebergc,3
aUniversity of Tennessee, Knoxville, United States
bUniversity of Virginia, United States
cCalifornia Polytechnic State University, San Luis Obispo, United States
article info
Article history:
Received 7 August 2010
Received in revised form 27 October 2010
Accepted 1 November 2010
Keywords:
Social media influencer
California Q-sort
Social media influencer capital
Public relations
abstract
Social media influencers (SMIs) represent a new type of independent third party endorser
who shape audience attitudes through blogs, tweets, and the use of other social media. A
mature public relations literature has identified the characteristics of effective spokesper-
sons, but relatively little is known about audience perceptions of the SMI. A q-sort technique
identified core perceived attributes of four sample SMIs. A better understanding of the
perceived personality of SMIs provides tools for optimizing an organization’s SMI capital.
© 2010 Elsevier Inc. All rights reserved.
1. Introduction
Social media influencers (SMIs) represent a new type of independent third party endorser who shape audience attitudes
through blogs, tweets, and the use of other social media. Although some scholars appear to view SMIs as competing, possibly
hostile voices (Gorry & Westbrook, 2009), others recognize the possibilities of forging alliances with SMIs to promote a
brand or organization. Just as the contribution of a Chief Executive Officer (CEO) to an organization’s bottom line can be
referred to as CEO capital (Gaines-Ross, 2003), we propose that an analogous “SMI capital” exists. To maximize organizational
SMI capital requires methods that provide precise information about relevant influencers and how they are perceived by
audiences.
Because of the persuasive power of social media influencers, technologies have been developed to identify and track the
influencers relevant to a brand or organization. Most of these efforts to identify SMIs rely on factors such as number of daily
hits on a blog, number of times a post is shared, or number of followers. Given the recognition that online influence is about
quality, not quantity, these methods should be viewed as a starting place only (Basille, 2009; Straley, 2010). Public relations
A previous version of this paper was presented at the 14th International Conference on Corporate Reputation, Brand, Identity and Competitiveness,
May 19–21, 2010 in Rio de Janeiro, Brazil.
Corresponding author at: School of Advertising and Public Relations, College of Communication and Information, University of Tennessee, Knoxville
37996, United States. Tel.: +1 352 219 7915.
E-mail addresses: kfreberg@utk.edu (K. Freberg), Kristin.graham@yahoo.com (K. Graham), kmcgaugh@calpoly.edu (K. McGaughey),
lfreberg@calpoly.edu (L.A. Freberg).
1Tel.: +1 808 783 3279.
2Tel.: +1 805 756 6578.
3Tel.: +1 805 756 2357.
0363-8111/$ – see front matter © 2010 Elsevier Inc. All rights reserved.
doi:10.1016/j.pubrev.2010.11.001
Please cite this article in press as: Freberg, K., et al. Who are the social media influencers? A study of public perceptions
of personality. Public Relations Review (2010), doi:10.1016/j.pubrev.2010.11.001
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2K. Freberg et al. / Public Relations Review xxx (2010) xxx–xxx
practitioners need additional tools to evaluate the quality and relevance of particular SMIs to their organizations and brands
and to compare audience impressions of one SMI relative to others.
The California Q-sort (CAQ; Block, 1961, 2008) allows researchers to quantify and compare participants’ subjective impres-
sions of people or entities by ranking a set of 100 attributes standardized and validated over more than 50 years of use by
the scientific community. To demonstrate the potential of the CAQ for evaluating audience perceptions of SMIs, we asked
participants to respond to four sample SMIs selected by the researchers: Brian Solis, Deirdre Breakenridge, Charlene Li, and
Jeremiah Owyang.
2. Method
Biographical fact sheets consisting of a color photograph and publicly available information were prepared for each of
the four sample social media influencers. YouTube videos featuring each social media influencer were selected on the basis
of comparable length and context. After viewing the fact sheets and videos, 32 college undergraduates attending a large
public university completed the CAQ for one of the four SMIs. According to Block (2008), 8 participants are sufficient for
constructing a reliable and valid prototype for a person, concept, or entity.
The California Q-sort (CAQ) gives a participant a series of 100 attributes to rank order depending on how well the attribute
describes the target. Attributes were sorted into nine categories (1 =least characteristic or salient to 9 = most characteristic or
salient) using the following quasi-normal distribution of items per category: 5, 8, 12, 16, 18, 16, 12, 8, and 5. All statistical
analyses were conducted using PASW18 with the bootstrapping module. The default value of 1000 bootstrap samples was
used for each analysis.
3. Results
3.1. Inter-judge reliability
Overall SMI Profiles were constructed by averaging the responses of all 32 judges for each of the 100 attributes across the
four targets. Especially considering the diversity represented by the targets (2 males, 2 females; 1 Hispanic, 1 non-Hispanic
Caucasian, and 2 Asians), inter-judge reliability for the profile was strong (Spearman’s rho = .48, p< .01).
Profiles for each individual SMI were constructed by averaging the responses of the relevant 8 judges for each of the
100 attributes. Once again, the resulting profiles enjoyed a high degree of inter-judge reliability. The mean correlation
(Spearman’s rho) among judges was .53 for Solis, .458 for Breakenridge, .524 for Li, and .42 for Owyang. The profiles of the
individual SMIs were highly correlated with each other (Spearman rho ranged from .818 to .889, all p’s < .001).
3.2. SMI prototype
To construct a prototype from the profile, mean item scores were computed and then transformed by a requeuing process
(Block, 2008; Reise & Oliver, 1994; Reise & Wink, 1995). Specifically, the 5 items with the lowest means were assigned a value
of 1, the next 8 items were assigned a value of 2, and so on according to the number of items allowed in each category for
all 100 CAQ items. According to Block (2008), a prototype can be constructed by assembling the top 13 most characteristic
attributes (8’s and 9’s) and the bottom 13 least characteristic attributes (1’s and 2’s). Based on the resulting overall SMI
Prototype, participants viewed the SMIs as verbal, smart, ambitious, productive, and poised. The attributes that were seen
as least characteristic of SMIs were self-pitying, indecisive, easily frustrated, self-defeating, and lacking meaning in life.
3.3. Comparisons between SMI and CEO prototypes
Because CEOs and other internal leaders often play the role of official spokespersons for their organizations, we com-
pared the SMI profile with a CEO profile constructed using the same methodology for a previous study (Freberg, Graham,
McGaughey, & Freberg, 2010). Because the SMIs selected for this study are also high-ranking executives in their respective
firms, the significant overlap between the two profiles (Spearman’s rho = .846, p< .01) was not surprising. The SMIs and CEOs
were perceived as smart, ambitious, productive, poised, power-oriented, candid, and dependable. The SMIs and CEOs were
perceived as NOT being victimized, likely to give up, self-defeating, lacking meaning in life, doubting adequacy, submissive,
fearful, anxious, and thin-skinned.
Possibly more interesting to practitioners’ evaluation of influencers are the discriminate properties of the SMI and CEO
Profiles, which were evaluated using an analysis of absolute differences described by Reise and Oliver (1994). An absolute
difference score between two ranks (1 through 9) is computed for each attribute in the CAQ. An absolute difference of 3 or
more units between ranks was used as a criterion for considering an item to be a discriminate attribute (Block, 1961; Reise
& Oliver, 1994). Three attributes in the current comparison between CEOs and SMIs met the criteria for discriminates. CEOs
were viewed as more critical, skeptical, and difficult to impress than SMIs. SMIs were viewed as more likely to be sought
out for advice and reassurance and more likely to give advice than CEOs.
Please cite this article in press as: Freberg, K., et al. Who are the social media influencers? A study of public perceptions
of personality. Public Relations Review (2010), doi:10.1016/j.pubrev.2010.11.001
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K. Freberg et al. / Public Relations Review xxx (2010) xxx–xxx 3
4. Discussion
The California Q-sort (CAQ; Block, 2008) successfully quantified subjective perceptions of four demonstration social media
influencers (SMIs), allowing reliable comparisons to be made between this group and entities of interest such as a sample
of CEOs. Obtaining detailed subjective audience impressions of an SMI adds a new dimension to practitioners’ abilities to
assess SMI capital, which heretofore has relied heavily on less precise measures such as number of followers. Once salient
SMIs for a brand or organization have been identified, the CAQ provides practitioners with a method for evaluating and
comparing the subjective impressions of relevant audiences to each SMI.
The current results confirmed the perception of trade analysts that SMIs take pleasure in offering advice (Straley, 2010).
Two CAQ attributes relevant to advice (gives advice, is turned to for advice) were viewed as quite characteristic and salient
for SMIs. In contrast, scores for CEOs on these attributes (Freberg et al., 2010) were 4 and 5, or neutral. Practitioners eval-
uating the impact of messages from traditional spokespersons, such as a CEO, versus an SMI might wish to consider this
perceived difference. Further research on the relationships between spokesperson credibility and being perceived as willing
and interested in sharing advice, as opposed to appearing relatively close-lipped, could be potentially very useful.
Although our focus has been on SMI capital, or the benefits of SMIs to brands, there are also instances in which an SMI
can have a negative effect on a brand, perhaps by writing a negative review (Gorry & Westbrook, 2009). In these cases, it
could be useful to understand how this particular SMI is perceived by audiences before crafting a response. A highly credible,
positively perceived SMI would warrant a different response than one without those qualities.
The current study was viewed as preliminary and exploratory, and thus made use of an arbitrary choice of SMIs for
demonstration purposes, as well as a convenience sample of university students. Although representative of an important
marketing demographic, the participants in this study cannot be considered fully representative of the public at large. In
particular, due to their age and familiarity with social media, their responses to SMIs might be significantly different than
people in different age and education demographics. Practitioners interested in this method would be expected to identify
their own relevant SMIs and audiences.
Acknowledgements
The authors wish to thank Rebecca Adams, Brian Werter, Anu Menon, Marisa Blume, and Meg Rust for their assistance
in gathering and recording data for this study.
References
Basille, D. (2009). Social media influencers are not traditional influencers. Retrieved July 30, 2010, from http://www.briansolis.com/2009/11/social-media-
influencers-are-not-traditional-influencers/.
Block, J. (1961). The Q-sort method in personality assessment and psychiatric research. Springfield, IL: Charles C Thomas.
Block, J. (2008). The Q-sort in character appraisal: Encoding subjective impressions of persons quantitatively. Washington, D.C: American Psychological
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Freberg, K., Graham, K., McGaughey, K., & Freberg, L. (2010). Leaders or snakes in suits: Public perceptions of today’s CEO. In Poster presented at the 22nd
annual convention of the Association for Psychological Science Boston, MA,
Gaines-Ross, L. (2003). CEO capital: A guide to building CEO reputation and company success. Hoboken, NJ: Wiley.
Gorry, G. A., & Westbrook, R. A. (2009). Winning the internet confidence game. Corporate Reputation Review,12(3), 195–203.
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media-influencers/.
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In major organizations today, senior management is increasingly apprehensive about the threats to company reputation from Internet criticism and rumor rapidly spreading through online communities. We believe the source of the threat lies in the emerging culture of the Internet, which has been largely ignored by practitioners and academics alike. In particular, the Internet has fundamentally altered the notion of authority. Where it once vested in the few, authority has now become the claim of many, who are empowered and emboldened by the Internet. Managing damage to company reputation, however, requires more than adapting traditional media relations to the Internet. In addition, we believe it requires business leaders to re-invigorate their connections with customers and encourage their employees to speak to customers directly and forthrightly about their own work, plans and aspirations related to company's products and services.
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For over half a century, the Q-sort procedure has been fruitfully used to quantitatively and systematically characterize individual personalities in a variety of clinical and other settings. Through the years, the technique has been greatly enhanced by subsequent conceptual and methodological developments and has gained wide currency in a host of appraisal settings. In this long-awaited expansion of his classic 1961 monograph, Jack Block traces the history, rationale, and productive ramifications of the Q-sort technique, as implemented by the long-established California Q-sort. Major versions of the Q-sort currently in use are included, complete with detailed instructions, empirically based savvy, and descriptive "prototypes" especially apt for the individual sorter's reference frame. Clinical and personality psychologists, psychiatrists, social workers, and graduate students will find this book to be the definitive work on an important and underused personality assessment tool. (PsycINFO Database Record (c) 2012 APA, all rights reserved)
Article
Seven judges described the personality characteristics of the primary psychopath by sorting the 100 items of the California Q-set in a forced-normal distribution. Item scores resulting from these sorts were aggregated across judges to form a Psychopathy Prototype. The reliability of the seven-judge aggregate prototype was .90. To examine the reliability of scores derived from the prototype, the personalities of 65 target subjects were described by two peer judges using the California Q-set (Block, 1961). For each subject, Psychopathy Prototype scores were derived by correlating each judge's Q-sort profile with the Psychopathy Prototype. Findings indicated that the peer-generated psychopathy scores correlated r = .61 between judges. Using the Spearman-Brown formula, Psychopathy Prototype scores have reliabilities of .75, .82, and .86 when aggregated over two, three, and four peer judges, respectively. To further explore properties of the measure, the Psychopathy Prototype was compared with independently developed California Q-set prototypes describing the narcissist and the female hysteric. The results revealed some interesting contrasts among these concepts and serve to support our contention that the Psychopathy Prototype has utility in regard to distinguishing between pathologies with overlapping features.
Article
The construct validity of the Psychopathy Q-sort (PQS; Reise & Oliver, 1994) was investigated by correlating it with an array of observer-based and self-report personality measures in a sample of 350 men and women assessed at the Institute of Personality Assessment and Research (IPAR). High discriminant validity of the PQS was indicated by a pattern of significant correlations with self-report measures of the Cluster B personality disorder scales of the Diagnostic and Statistical Manual of Mental Disorders (3rd ed., rev.; American Psychiatric Association, 1980) and the absence of correlations with scales belonging to Clusters A and C of the manual. The PQS also correlated positively with the California Psychological Inventory measures of social poise and assurance and correlated negatively with measures of normative control of impulse. Gender differences in psychopathy were explored using Adjective Check List (Gough & Heilbrun, 1983) ratings provided by IPAR staff observers and by 76 pairs of spouses.
Leaders or snakes in suits: Public perceptions of today's CEO CEO capital: A guide to building CEO reputation and company success
  • K Freberg
  • K Graham
  • K Mcgaughey
  • L Science Freberg
  • Ma Boston
  • L Gaines-Ross
Freberg, K., Graham, K., McGaughey, K., & Freberg, L. (2010). Leaders or snakes in suits: Public perceptions of today's CEO. In Poster presented at the 22nd annual convention of the Association for Psychological Science Boston, MA, Gaines-Ross, L. (2003). CEO capital: A guide to building CEO reputation and company success. Hoboken, NJ: Wiley.
Social media influencers are not traditional influencers
  • D Basille
Basille, D. (2009). Social media influencers are not traditional influencers. Retrieved July 30, 2010, from http://www.briansolis.com/2009/11/social-mediainfluencers-are-not-traditional-influencers/.
How to: Target social media influencers to boost traffic and sales
  • B Straley
Straley, B. (2010). How to: Target social media influencers to boost traffic and sales. Retrieved July 29, 2010, from http://mashable.com/2010/04/15/socialmedia-influencers/.