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Abstract

A B S T R A C T ■ The influence of negative press reports on their subjects was determined by means of a questionnaire answered by 91 persons who had complained about such reports to the Deutsche Presserat (German Press Council). The findings show that negative press reports have long-lasting emotional and social consequences, as perceived by the subjects. Plausible interactions exist between these consequences. There is a theoretical basis for attributing both types of consequences to certain characteristics of the reports. ■
... Les médias de masse s'avèrent certainement un moyen efficace d'avoir accès à de nombreuses informations rapidement. Les gens consomment les nouvelles sur plusieurs plateformes : Internet (qui inclut, entre autres, les sites de nouvelles et les réseaux sociaux), la télévision, la radio et les journaux (Chermak, McGarrell et Gruenewald, 2006;Graziano, Schuck et Martin, 2010;Kepplinger, 2007;Kepplinger et Glaab, 2007;Kepplinger et Zerback, 2012;Lin et al., 2016;Miller, Davis, Henderson, Markovic et Ortiz, 2005;Vasterman, 2005;Vasterman, Yzermans et Dirkzwager, 2005). ...
... Cependant, ils demeurent une source importante de contenu et d'information en offrant un flux continuel d'information. Toutefois, l'accumulation et la surcharge d'informations en sont des effets pervers potentiels (Chermak et al., 2006;Graziano et al., 2010;Kepplinger et Glaab, 2007;Kepplinger et Zerback, 2012;Lin et al., 2016;Miller et al., 2005;Vasterman, 2005;Vasterman et al., 2005). ...
... Plus spécifiquement, les médias sociaux peuvent s'avérer des sources d'information pour la population (Chermak et al., 2006;Graziano et al., 2010;Kepplinger et Glaab, 2007;Kepplinger et Zerback, 2012;Lin et al., 2016;Miller et al., 2005;Vasterman, 2005;Vasterman et al., 2005). Toutefois, ce type de plateforme n'assure pas qu'un contenu fiable et crédible, surtout lors de situations de crise. ...
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Les policiers exercent un métier où ils sont confrontés à des situations graves et complexes. Plus encore, ils jouent un rôle central et d’une grande importance dans la société; ils assurent la sécurité publique et agissent à titre d’intervenants de première ligne (Leclercq, 2008; Shane, 2010). La presse négative combinée à l’arrivée des nouvelles technologies et leur grande accessibilité représente un enjeu supplémentaire qui peut affecter la santé psychologique des policiers. Depuis quelques années, les policiers font régulièrement la manchette, souvent de manière négative. La médiatisation de ces événements a-t-elle exercé un impact négatif sur la santé psychologique au travail des policiers concernés ? L’étude de Chermak et al. (2006) soutient que les médias représentent souvent la source centrale de perception de la légitimité policière pour les citoyens. La présente étude vise à explorer la relation entre les communications médiatiques et la santé psychologique des policiers. Elle entend utiliser le modèle théorique de Gilbert, Dagenais-Desmarais et Savoie (2011) pour expliquer la santé psychologique au travail. Les communications médiatiques seront discutées selon le modèle général des effets réciproques de la couverture médiatique de Kepplinger (2007). En considérant ce qui précède et puisqu’il s’agit d’une étude qualitative, un échantillonnage par réseau a été réalisé pour recruter les participants. Au total, 12 policiers ont accepté de participer, sur une base volontaire, à une entrevue semi-dirigée. Cette recherche a permis de reconnaître l’influence des communications médiatiques tant sur la santé psychologique des policiers au travail [...]
... According to Kepplinger, '[t]he more prominent the outlets are, the more reports about an issue get published, and the more subjects are involved in the topics being discussed, the more intensively subjects will use the media coverage ' (2007, 11). Kepplinger's concept of media awareness and reciprocal effects has been utilised in studies of communication professionals (Jacobs & Wonneberger 2017), corporate employees (Korn & Einwiller 2013), and citizens (Kepplinger & Glaab 2007), but not of civil servants. ...
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Scholars claim that civil servants are increasingly having to engage in media management and be aware of how events are presented in the press, with this media awareness being said to threaten civil servants’ traditional bureaucratic values. In this article, we argue that media awareness is unevenly spread in public bureaucracies, and rather is contingent on individual and organizational characteristics. More specifically, we present the hypotheses that media awareness depends on the amount of media related work, the amount of media attention on the organization in which they work, as well as the civil servants’ fundamental views on the role of the media in society. To test the hypotheses, the article utilizes a large-N survey of civil servants in Norwegian ministries and agencies. The results show that the vast majority of civil servants care about how issues appear in the press. Further on, we find that civil servants’ media awareness coexists with traditional bureaucratic values, offering some relief to scholars who fear the disruptive effects of the media in public administration. As the hypotheses suggest, we find that this media awareness is linked to civil servants’ actual media-related work. However, the analysis shows that civil servants working in organizations with a lot of media attention are, in fact, are less aware of the media.
... Essentially, the relationship between negative media coverage of CSiR and firms is reciprocal: Negative media coverage of CSiR holds immense power and information to shape firms' changes; and firms address negative media coverage of CSiR by sending positive response signals demonstrating organizational changes to avoid further stakeholder penalties (Kepplinger, 2007;Kepplinger & Glaab, 2007). As a result, the collective memory of corporate irresponsibility can be changed to influence stakeholders' perceptions of the firm's transgression (Daudigeos et al., 2020;Mena et al., 2016). ...
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... This involves criteria such as truth, comprehensibility, or relevance, some of them 'ephemeral' criteria. This study focuses on selection performance/quality, which relates to the widespread criticism by sources and protagonists that the selection and weighting of issues, information or protagonists is inadequate (e.g., Kepplinger & Glaab, 2007;Maier, 2005). In the same vein, audience's trust in the way news media select issues and information are central dimensions of media trust (Kohring & Matthes, 2007). ...
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Both the news media and citizens have been blamed for citizens’ lack of political sophistication. Citizens’ information source choices can certainly contribute to suboptimal results of opinion formation when citizens’ media menus feature few, redundant, or poor-quality outlets. How strongly news consumers’ choices affect the quality of information they receive has rarely been investigated, however. The study uses a novel method investigating how content-as-sent translates into content-as-received that is applicable to high-choice information environments. It explores quality-as-sent and quality-as-received in a content analysis that is combined with survey data on news use. This study focuses on ‘selection quality’ measured in terms of scope and balance of subtopic units, information units, and protagonist statements sent/received. Regarding quality-as-sent , the scope of news proves to be lowest in TV news and substantially greater for online news and newspapers; imbalance of coverage varies only moderately between outlets. As for quality-as-received, the scope citizens received was only a small fraction of what the news outlets provided in combination or what the highest-quality news outlet provided, but was close to what one average news outlet provided. There was substantial stratification in the extent to which news coverage quality materializes at the recipient level. Scope-as-received grew mainly with using more news, relatively independent of which specific news outlets were used. Imbalance-as-received, however, was a function of the use of specific outlet types and specific outlets rather than the general extent of news use. Using additional news media improved the quality-as-received, invalidating the notion that different news outlets merely provide “more of the same.”
... Through the looking-glass process, they formed ideas about other peoples' attitudes towards them, based on the content of the media coverage and perceived changes in peers' and reference groups' behavior. This is in line with findings from other studies (Kepplinger & Glaab, 2007, Karlsen & Duckert, 2018. ...
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