“Doing Business in India: International Perspectives (With Particular Reference to Business Process Outsourcing (BPO) Industry)”, Refereed Proceedings, International Conference on “ Resurging India : Myths & Realities”, March 17 – 18, 2012, Teerthanker Mahaveer University, Moradabad, India, Copyright © 2012 , pp. 3 – 11, ISBN 978-93-82062-04-2, Excel India Publishers, New Delhi. (With James Ondracek, Andy Bertsch, and Matthew Cohen)
ABSTRACT: The country of India is one of the fastest growing economies in the world. With beneficial business incentives and a
wealth of highly qualified, highly motivated potential employees, India is becoming a hub for economic growth and
technological advancement. With so much expansion in India many industries, specifically the contact center and
Business Process Outsourcing (BPO) industry, have entered into the global market with vigorous development.
Currently India is ranked number one in the world in both the call center and BPO industries, has been able to grow the
BPO and IT export sector to more than $47 billion USD, and has captured half of the entire world’s offshore service
business. This study provides an overview of business climate, glimpses of socio- cultural, economic, and technological
environments, with particular reference to insights pertaining to business process outsourcing industry. This article is
recommended reading for those interested in doing business in India including students of international business.