Shopping behavior is a sociological phenomenon defined as behavior by which consumers show their attitudes in finding, purchasing, using, and evaluating goods and services from which they expect to meet their needs. Generally, changes in shopping behavior produce three attributes: need, offer, and resources which are strongly influenced by socioeconomic conditions of households. As a part of shopping decision-making process, consumers go through the buying process during which they evaluate and compare the available alternatives offered and also decide for some of them. Impacts, to which the consumer is exposed during the decision-making process, can influence the buying decision process by varying intensity and strength and also with different results.
The presented monograph deals with the geographical aspects of shopping behavior of the Nitra City inhabitants. Its content consists of five basic chapters. The first chapter deals with theoretical and methodological bases of the issue. The next chapter is devoted to characteristics of the Nitra City. In the third chapter, it analyzes issues of the retail network structure, its spatial and functional changes at the level of urban parts in 2004, 2008 and 2014. The fourth main chapter analyzes shopping behavior in terms of respondents' characteristics, selection and evaluation of shopping places, attractiveness of retail amenity in two housing urban parts of Chrenová and Klokočina. Models of shopping behavior using statistical methods are characterized in the fifth chapter.
When processing this issue, we used several methods of geographical research - method of explanatory description, comparative method (enabled us to mutually compare statistical data and indicators at various regional levels), systemic method (applied for the structure of the work and its logical layout as well as in the sequence from the analysis of knowledge to their synthesis) and statistical methods which results were necessary to calculate the key demographic, retail (area parameter m²/1000 inhabitants) and statistical (chi-square test for creating a contingency table) indicators. Databases and the results were processed in Microsoft Excel and ArcView 3.2 and ArcGIS 10.2. The basis of the work, however, was in field research of individual retail stores. Questionnaire surveys in urban parts of the Nitra City were implemented through a guided conversation.
The development of retail network of the Nitra City is significantly affected by the
following factors: changes in ownership, purchasing power of population, arrival of
supranational chains, availability, synergy effect, development of new forms of selling,
self-government. In the City of Nitra during the years 2004-2014, there were significant
changes in the retail network. Nitra is a city in which the first hypermarket Tesco in Slovakia was opened in 1999. The newly built shopping centers (OC) such as OC Centro (2006), ZOC Max (2006), OC Galéria (2008) and OC Mlyny (2009) can be characterized as developmental poles of retail with concentrated supply and a wide range of products.
All three surveys in 2004, 2008 and 2014 were dominated by women and employed
respondents with secondary education. It seems that women are much more tolerant and
welcome the new forms of retail. We summarized the following important results. The most popular shopping center of the Nitra population is OC Mlyny in the city center which was favored by 58% of the positively responding to this question and 43.5% of total respondents. This most visited center of the "edge-of-center" type is located in a very busy site of the city with pedestrian accessibility to the bus and railway stations and lots of stops of public transport lines. Therefore, we assume that it is precisely for these benefits why respondents ranked it first in choosing the place of purchase. The spatially largest shopping cadence of foodstuff was assigned to hypermarket Tesco which is located on the edge of the Old Town and it is a "magnet" for OC Galéria (7 urban parts with 17 457 inhabitants), but the strongest gravity center was hypermarket Kaufland for 20 106 inhabitants of Klokočina urban part. A radical stance in relation to shopping centers (not visited or do not buy in them) in 2014 was conveyed by 43 respondents (out of 705 surveyed). Comparing the results of a 6-year period from 2008 to 2014, there was a surprising significant increase in opposition to the choice of shopping centers as to the place of purchase which represents 20% in case of Nitra City. The most important factors in 2014 that influenced the respondents in choosing the shopping center was its location (68.1%), price of goods (14.3%) and atmosphere of stores (13.9%). Opening hours (4%) and especially advertising (0.20%) appeared to be only secondary. While shopping in shopping centers in 2008, a car was used by almost 70% of the
respondents. In 2014 it was 87% of respondents. While the younger and middle generation prefer shopping in large-scale stores, respondents aged 60 and over do not have this convention. Interestingly, the age group 45 year olds and over do not shop by using the Internet. Customers aged 60 and over use mostly smaller retail stores. 53% of respondents stated that they shop several times a week while most often shopping days were Friday and Saturday and least often were Sundays. 3% of respondents shop only once or twice a month and in this case they prefer the store Metro Cash&Carry in the urban part of Kynek. The attractiveness of the retail amenity is best described by the selection of shopping place that reflects also personal factors (reasons) which include e.g. spatial availability of stores, sales culture, offer of sales concepts, marketing activities of sellers as well as real household income its lifestyle. These domains are signs of shopping behavior which is greatly influenced by society in which the consumer uses goods and services. Place selection is influenced also by personal attitudes that affect the attractiveness of the shopping center. From the many factors, the selection of food stores is dominated by price and quality of goods. Offer on the leaflets and their distribution do not radically affect the selection of a place and its attractiveness for purchase, but they influence subjective decision of respondents. Based on the results and long-term research on shopping behavior in the Nitra City, it is noteworthy that according to an objective assessment such as the use of cars (confirmed by 66% of respondents), preferring shopping centers (even for purchases of consumer goods, clothing and footwear 87%) and behavioral surveys in 2004 and 2008, the Nitra population behaved as modern. On the other hand, the subjective self-assessment by respondents in 2014 did not confirm the modern, but rather traditional orientation for shopping. In the model of shopping behavior of respondents in 2014, the largest group was formed by loyal shopping type (25% of respondents). The second place was taken by mobile shopping type of respondents (pragmatists) whose characteristics was most fitting for 21% of the respondents while 17% of respondents ranked among the thrifty type. Cautious (conservatives) were represented by 12% of respondents and modifiable shoppers accounted for 10%. Demanding shoppers accounted for 10% and the last group of undemanding type (phlegmatics) was represented by only 5% of respondents. Based on the prevailing types of shopping behavior, the Nitra population can be included to the traditional type. Traditional shopping orientation was preferred by 59% of respondents while modern shopping orientation by 41% of respondents. Answers of respondents assessed by selected characteristics (gender, age and household income) confirmed some expectations when traditional character of shopping was confirmed in respondents of higher age groups and modernity among the youngest up to 20 year-olds (60%). Surprisingly, the groups of 20-29 year-olds resulted in traditional saving way of shopping, which may be related to socio-economic status of these inhabitants at the beginning of their independence from their parents, with the establishment of families, etc. Unexpected results were in the group of 40 year-olds, which in the case of both genders, showed identity with modern mobile shopping type (pragmatist), which was, on the contrary, expected in younger age groups. The results analyzed by gender confirmed that women were traditional when shopping while men were more modern. However, women were more responsible when shopping
since according to gender differentiation, there was no undemanding (phlegmatic)
shopping type in the age groups. On the other hand, in male part it was identified in two
youngest age groups - up to 20 year-olds with income € 401-800 and 20-29 years olds with
income up to € 400. We attribute it to the age of the respondents and reckless approach to
shopping. Overall, it can be concluded that the signs of saving, prudence and rational decisionmaking increased in the Nitra City. Loyal customers are also focused on the social aspects of the purchase which indicates long-term consequences of the economic crisis since 2008, but also increase in awareness of the need to support local producers.