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Abstract

Through this research the authors communicate the lessons learned during the deployment of two RFID retail applications—namely dynamic pricing of fresh products and management of promotions in the supermarket floor—in two real-life pilot sites in Greece and Ireland. The lessons are presented in three inter-related perspectives; engineering challenges and associated solutions, individual adoption factors, and organizational success indicators. The authors argue that these findings might inform the design community to develop better RFID instantiations.

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... concerns of users and the missing active role of citizens to implement their own values and needs are part of the social challenge category ( Bardaki et al., 2012;Leone, 2017;Lindqvist and Neumann, 2017). The uncertain technology adoption and surveillance and distrust against organizations are subsequent risks and specific manifestations emerging from privacy concerns ( Ouaddah et al., 2017;Dutton, 2014;Falkenreck and Wagner, 2017). ...
... The literature demonstrates the importance of complex data management for organizations as it is perceived as both a challenge and a risk. Data management faces issues in data processing, integration and analytics and has to be considered as a sophisticated process ( Miorandi et al., 2012;Bardaki et al., 2012;Gu et al., 2017;Parry et al., 2016). The risk for strategic management is widespread and includes risks through decision model adaption ( Jin et al., 2017), the implementation of incorrect plans through immature technology ( Kiel et al., 2017) and complex system management ( Bauk et al., 2017). ...
... 58 No. 1, pp. 49-69. Bardaki, C.,Kourouthanassis, P. and Pramatari, K. (2012), "Deploying RFID-Enabled services in the retail supply chain:lessons learned toward the internet of things", Information Systems Management, Vol. 29 No. 3, pp. 233-245. ...
Article
Purpose The purpose of this paper is to offer a comprehensive overview of challenges and risks of the Internet of Things (IoT) in supply chain management (SCM) and provide a structured framework for classifying and analyzing the relevant literature to deduce insights for research and practice. Design/methodology/approach A systematic literature review (SLR) of 102 peer-reviewed journal articles on the topic of IoT in SCM was conducted. Findings This review identifies, categorizes and describes the relevant literature regarding the dimensions time and specificity. The resulting framework contains a holistic overview including focus areas and relations of macro-environmental, network-related and organizational challenges and risks. Furthermore, this review represents a conceptual framework for future research, considering the multidisciplinary body of the subject and provides an analysis of the timeline of literature, journals and used methodologies. Practical implications This study offers valuable insights into IoT and its impact on applications, processes and the structure of organizations and supply chains (SCs). The identification of challenges and risks helps to prepare for changes in the future because of the disruptive nature of this technology. Originality/value The originality of this paper lies in the synthesis of the fragmented body of literature of IoT challenges and risks for SCM. The derived framework and identification of relations and research gaps provide the foundation for further research to evaluate the relations between challenges and risks and offer solutions.
... For instance, how IoT impacts the decision-making of retailers and consumers is still unclear. IoT devices deployed in brick-and-mortar stores serve consumers by collecting their private data, which may lead to consumer revulsion (Bardaki et al., 2012;Caro and Sadr, 2019). In this view, how do The IoT-B&M retailer benefit from applying IoT technology? ...
... It can be a reason why a higher leads to lower * and * . A survey (Bardaki et al., 2012) also supports our results in which the authors concluded that 90% of respondents believed they would be willing to give up individual information if IoT could bring down retail prices. Besides, we derive an interesting result in Proposition 5.1 (3) that a higher leads to higher * , suggesting there may be a shift in consumers' attitudes towards IoT, and consumers are still willing to shop at IoT-B&M retail outlets if IoT does provide them with benefits. ...
Preprint
Internet of Things (IoT) technology has been widely implemented in the retail industry to achieve sustainable operations; meanwhile, a number of operational concerns such as privacy and security have been exposed in practice. Therefore, more systematic theoretical analysis necessitates being performed in related fields. This paper explores how brick-and-mortar retailers can apply IoT technology to contend with online retailers and achieve sustainable development. We first develop pricing models for the online retailer and the brick-and-mortar retailer, respectively, considering consumer hassle costs of purchasing in different retail channels and the impact of IoT technology. Further, we examine the benefits of IoT technology to the brick-and-mortar retailer and consumer surplus by comparing different cases. Afterward, to validate the robustness of analytical results in the basic models, we extend them to consider consumer risk aversion toward IoT technology and the price competition. Numerical analyses based on real data are also carried out. This study uncovers several surprising findings and derives significant managerial insights. For example, we observe an opportunity that the IoT-enabled brick-and-mortar (IoT-B&M) retailer can regain lost market share from competitive online retailers. However, a higher personalized service level supported by IoT technology is not always beneficial to brick-and-mortar retailers, which is contrary to our intuitions. Another counter-intuitive is that IoT-B&M retailers are unnecessary to improve their service quality in the price competition, and IoT-B&M retailers become challenging to profit when consumers are risk-averse.
... Similar to the IoT theme, the supply chain theme in the non-business research also provides more diverse and application-focused descriptions. For example, Bardaki et al. (2012) study focuses on fresh agricultural products (FAP) using IOT. ...
... Supply chain coordinates in IoT by considering the influence of FAP on market demand and costs of controlling freshness on the road and the question is how to measure supply chain specific risks and how to incorporate them "adequately" into mathematical models (Bardaki et al., 2012). ...
Article
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Purpose – The purpose of this study is to provide insights into the way in which understanding and implementation of disruptive technology, specifically big data analytics and the Internet of Things (IoT), have changed over time. The study also examines the ways in which research in supply chain and related fields differ when responding to and managing disruptive change. Design/methodology/approach – This study follows a four-step systematic review process, consisting of literature collection, descriptive analysis, category selection and material evaluation. For the last stage of evaluating relevant issues and trends in the literature, the latent semantic analysis method was adopted using Leximancer, which allows more rapid, reliable and consistent content analysis. Findings – The empirical analysis identified key research trends in big data analytics and IoT divided over two time-periods, in which research demonstrated steady growth by 2015 and the rapid growth was shown afterwards. The key finding of this review is that the main interest in recent big data is toward overlapping customer service, support and supply chain network, systems and performance. Major research themes in IoT moved from general supply chain and business information management to more specific context including supply chain design, model and performance. Originality/value – In addition to providing more awareness of this research approach, the authors seek to identify important trends in disruptive technologies research over time.
... At their simplest, RFID systems use tiny chips called -tags that contain and transmit some piece of identifying information to an RFID reader, a device that in turn can interface with computers [7]. The ability of RFID systems to deliver precise and accurate data about tagged items will improve efficiency and bring other benefits to business community and consumers alike in the not distant future [11]. In this paper, we present an intelligent RFID based lecture attendance access control and management system tailored around Nigerian Universities' Commission (NUC) policy of ensuring a 70% course attendance by students for a course before likelihood of writing a semester examination for any course. ...
Article
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In recent years, there have been rise in the number of applications based on Radio Frequency Identification (RFID) systems and have been successfully applied to different areas as diverse as transportation, health-care, agriculture, and hospitality industry to name a few. RFID technology facilitates automatic wireless identification using electronic passive and active tags with suitable readers. In this paper, an attempt is made to solve recurrent lecture attendance monitoring problem in developing countries using RFID technology. The application of RFID to student attendance monitoring as developed and deployed in this study is capable of eliminating time wasted during manual collection of attendance and an opportunity for the educational administrators to capture face-to-face classroom statistics for allocation of appropriate attendance scores and for further managerial decisions.
... With RFID technology, such a difficulty should not occur. That's why RFID technology has been widely adopted in various industries and with versatile applications like in medicine/health care (Carr et al., 2010;Smith, 2007;Wang et al., 2010), logistics (Langer et al., 2007, Ross et al., 2009, retail (Bardaki et al., 2012;Bertolini et al., 2012;Uhrich, 2008), manufacturing (Huang et al., 2012;Ngai, 2010;Zelbst et al., 2012), in passports (Ramos et al., 2009), in companies' loyalty programmes (Bayraktar et al., 2010), as access cards for museums (Hsi and Fait, 2005) and numerous more. Because of the advantages of the RFID technology, it is estimated that up to 50 million Americans carry an RFID tag with them every day (Garfinkel et al., 2005: 34). ...
Article
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In this paper, the authors analyze how microchips embedded into humans will impact upon the tourism industry in general and in Europe in particular. The authors discuss how the implanted microchips function and how tourism establishments will have to adjust to this change in the near future. Both positive and negative impacts of human microchip implants on tourism and travel industry are discussed, as well the impediments to microchipping humans. The paper furthermore pays attention to the implications of the microchipped tourist concept for the European tourism – visa and passport control, airport safety and passenger traffic control, gathering of statistical data, tourism marketing.
... It is the general applications of IoT in workshops. 2) Applications in the enterprise [26], [27]: It promotes the integration of the production-related information, the product-related information, and other business management information, as well as the integration of the IoT-based workshop and other enterprise information subsystems. Enterprises can generate their own manufacturing services (MSs) for the participation into the external supply chain, in addition to the management of the internal supply chain. ...
Article
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Recently, Internet of Things (IoT) and cloud computing (CC) have been widely studied and applied in many fields, as they can provide a new method for intelligent perception and connection from M2M (including man-to-man, man-to-machine, and machine-to-machine), and on-demand use and efficient sharing of resources, respectively. In order to realize the full sharing, free circulation, on-demand use, and optimal allocation of various manufacturing resources and capabilities, the applications of the technologies of IoT and CC in manufacturing are investigated in this paper first. Then, a CC- and IoT-based cloud manufacturing (CMfg) service system (i.e., CCIoT-CMfg) and its architecture are proposed, and the relationship among CMfg, IoT, and CC is analyzed. The technology system for realizing the CCIoT-CMfg is established. Finally, the advantages, challenges, and future works for the application and implementation of CCIoT-CMfg are discussed.
... RFID Attendance system is based on the leading technology .The use of RFID is growing rapidly in electronic field for attendance [1]tracking goods [2], vehicles[3], animal tracking[4], items inventory in retail store[5] and automatic toll collection[6]. This technology uses radio waves from transmission of data from RFID tag; the reader receives data for the identification and tracking object [6]. ...
Article
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The objective behind the RFID based attendance and Security system is to make and analyze the data of attendance of employees, student as well as security of the organization or complex .RFID tags can be applied in many operations where the identification and tracking is required. For any organization, Security is a concern, so by the use of RFID any employee can be restricted to the certain private areas and in any case there is a security breach it directly reports to the data collection centre and the buzzer will make a sound. RFID can also be used in Identification and tracking. By the use of microcontroller accessibility of every person can be checked. It gives a unique identification to every individual and assures the security. This makes the system time efficient.
... Hence, capability generated by RFID to track and trace items along the supply chain, allows monitoring the flow of items and intervening in the case of unusual delays (Bertolini, et al., 2012). RFID is expected to streamline business operations, reduce waste, support better supply chain visibility, enhance collaboration among trading partners, and ultimately, increase sales (Bardaki et al., 2012). RFID technologies can provide numerous benefits such as cost reduction, increased revenue, process improvement, service quality, etc. (Chen et al., 2013). ...
Article
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Fast fashion retailers can achieve superior shop floor performance through deployment of radio frequency identification (RFID) tags at item level. Some of the key benefits of RFID adoption are reduced stock out, reduced labour cost, reduced inventory cost, enhanced visibility, and increased customer satisfaction. This paper aims to examine how fast fashion retailers can adopt RFID to achieve overall business excellence through value added-customer centric approach. The paper gives a better understanding of potential benefits of RFID deployment for fast fashion retailers in terms of enhanced customer lifetime value (CLV). This paper offers a conceptual framework for identifying business value added for a fast fashion retailer upon the RFID deployment and formulates a list of propositions, which form the broad basis of an empirical research agenda. The paper provides a case study of RFID deployment by fast fashion retailer and highlights new directions for further research.
... The ability of RFID systems to deliver precise and accurate data about tagged items will improve efficiency and bring other benefits to business community and consumers alike [2]. ...
Conference Paper
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The need of developing student attendance management system is driven due to the fact that the students' attendance records are one of the most important factors of their academic achievement. The conventional practice of managing the student attendance manually by pens and papers is considered as challenging tasks for most of the higher education institutions. This paper will propose a system functional model to manage the student attendance in a more efficient way by utilizing the RFID tags technology. The RFID technology is an automated identification and data collection technology. The ability of RFID tags to deliver accurate information in quicker way shall improve the efficiency to manage the students attendance data. The system model proposed in this paper will also consider the need of the academic administrative staff to have an integrated reporting function which are related to the student and the lecturer attendance records. The system functional models presented in this paper are developed in UML based on the approach of object-oriented system analysis and design.
... It can be used both for retrieving and writing data on to RFID tags without physical contact with the scanner device [6] . The benefit of RFID technology in providing accurate data in shorter time will likely improve the efficiency of any systems which implement the technology [2] . ...
Conference Paper
Full-text available
A student attendance management system is needed by higher education institution due to the fact that the students' attendance are one of the critical factors which decide their academic achievement. The practice of managing the attendance based on the signatures collected on papers is considered inefficient. This paper presents a set of structural and behavioral models which can be implemented as a student attendance management system which utilizes RFID technology. The ability of RFID tags to promptly deliver accurate authentication information should improve the students attendance management process efficiency. The structural and behavioral models presented in this paper are using UML class diagram and sequence diagram notations. The models are developed based on the technical architecture of model-view-controller (MVC) pattern.
... Prior research suggests that customer experience is the key in generating value perceptions (Grewal, Levy, & Kumar, 2009). Following this, customer experience with IoT retail technology reflected in terms of ease of use (EU) (Evanschitzky et al., 2015;Gao & Bai, 2014;Pantano & Servidio, 2012), superior functionality (Huang & Liao, 2014;Tsai et al., 2010), aesthetic appeal (AA) (Bardaki, Kourouthanassis, & Pramatari, 2012;Lee, Chung, & Jung, 2015) and presence (PR) (Atzori, Iera, & Morabito, 2010;Huang & Liao, 2014) are considered as determinants of value cocreation. Moreover, as customer experience is manifested as cognitive, emotional, social and sensory responses (Bolton, Gustafsson, McColl-Kennedy, Sirianni, & Tse, 2014), the current study considers the above four factors as antecedents of PVC with IoT retail technology. ...
Article
Internet of things (IoT) is a novel paradigm that aims to bridge the digital world with the real world. With the rapid advancements in Internet and communication technology, we are witnessing the dawn of a new era of the IoT in various industries. The retail industry is at the forefront in embracing the IoT, which is expected to change the way customers experience shopping. Drawing on the service-dominant logic, this study proposes that customer interaction with IoT retail technology results in value co-creation. Responses are collected from 289 users of IoT technology in the retail setting. Results of partial least square (PLS) structural equation modelling reveals that ease of use, superior functionality, aesthetic appeal and presence are key determinants of value co-creation for IoT retail technology. Results also show that value co-creation influences customers’ continuance intentions and word-of-mouth intentions. The findings of this study have key implications for retailers in delivering superior customer experience. The limitations and future research directions are discussed. http://www.tandfonline.com/eprint/2CikxEskrXVEjnQ3XAph/full
... The concept of IoT in the retail setting involves smart networked objects or devices that are tagged with unique object identifiers such as RFID that can identify and provide information through smart devices such as mobile phones or tablets. The applications of IoT in the retail industry are enormous ranging from supply chain and logistics, pricing, inventory management, product display and packaging, product information and advertising, shopping aisles and shelf management, customer assistance and checkout, and virtual shopping stores (Bardaki, Kourouthanassis, & Pramatari, 2012;Papagiannidis et al., 2013;Choi, Yang, Yang, & Cheung, 2015). Implementation of IoT can help retailers manage their stocks more efficiently, get more accurate and relevant information about customers and products, and assist in determining an appropriate retail strategy (Xie and Allen, 2013). ...
Chapter
With the rapid advancements in the internet technology, many retailers are embracing internet of things technology to enhance customer experience and improve efficiency. Specifically, many customer-facing IoT technologies such as augmented reality, smart shopping carts, smart displays, and RFID tags are expected to change the way customers experience retailing shopping. Drawing on the technology acceptance model, trust perspective, task-technology fit, and organizational reputation perspective, this study examines the customer adoption of IoT applications in retail setting. Responses collected from 289 actual retail shoppers were analyzed using structural equation modeling. Results reveal that perceived usefulness, perceived ease of use, task-technology fit, retailer reputation, and initial trust are significant predictors of customer attitude and intentions to use IoT in retail stores. The study findings have key implications for academicians and retailers in improving customer acceptance and in delivering superior customer experience.
... With the usage of RFID enabled services, promotions can be monitored and evaluated to decide current and future promotion events. In addition, products that expiration date is approaching can be priced dynamically to create demand [35]. ...
... The ability of RFID systems to deliver precise and accurate data about tagged items will improve efficiency and bring other benefits to business community and consumers alike [2]. ...
Article
The need of developing student attendance management system is driven due to the fact that the students’ attendance records are one of the most important factors of their academic achievement. The conventional practice of managing the student attendance manually by pens and papers is considered as challenging tasks for most of the higher education institutions. This paper will propose a system functional model to manage the student attendance in a more efficient way by utilizing the RFID tags technology. The RFID technology is an automated identification and data collection technology. The ability of RFID tags to deliver accurate information in quicker way shall improve the efficiency to manage the students attendance data. The system model proposed in this paper will also consider the need of the academic administrative staff to have an integrated reporting function which are related to the student and the lecturer attendance records. The system functional models presented in this paper are developed in UML based on the approach of object-oriented system analysis and design.
... People are more likely to use a connected object if it provides them with economic or informational benefit. "It's an object that makes your life easier, it puts everything within your reach and easily accessible… It has become essential today" (Subject 35, female, 22 year old, and GPS sensor). Original forms of convenience emerge as access to people and places occurs according to new spatiotemporal patterns. ...
... The more product categories, the larger the market scale of the company.; It is assumed that each product has the elastic demands of same elastic factors: ,among them is constant, α(α>1) and β(0<β<1, β+1<α) are elastic factors, is the sales price of the seller, and is sales effort involvement load of the seller when selling the product, such as advertising fees, etc. [14][15][16][17][18][19][20]; Manufacturer and distributor produce and order products according to market demand, stockout not allowed; If the seller finds defective quality of the product during the sales process, the manufacturer is responsible for product recall, but the seller will also lose a certain opportunity cost [21][22][23][24][25]; The introduced Internet of Things technology means to label RFID tags to product packaging for real-time product monitoring and management through the wireless sensor network. The seller also needs to introduce relevant IoT technology platform facilities, and RFID tags can be partially recycled [26][27][28][29][30];Consider the optimization effect of introducing Internet of Things technology on overall revenues of multi-product supply chain [31][32][33][34][35][36] ( Figure 7). ...
Article
Under the condition of elastic demand and different market scales, the optimization of multi-product supply chain by the Internet of Things technology was studied from the perspective of overall supply chain revenue in this paper. Particularly, the supply chain revenue model in a two-stage multi-product supply chain is established to analyze the impact of the Internet of Things technology on the overall supply chain revenue. The Imperialist Competitive Algorithm (ICA) is introduced, and the algorithm is improved to solve the model. The computer simulation optimization method is used to solve the example, and to compare the overall supply chain revenue and its changes before and after introducing the Internet of Things technology. Result shows that the application of Internet of Things technology can effectively optimize the multi-product supply chain.
... Radio-frequency identification (RFID) is a key technology that uses radio-frequency waves to transfer information between tagged objects and readers without line of sight, providing a means of automatic identification. During the last two decades, affordable cost of RFID tags and standardization of the technology has allowed for its application in low-priced goods environment (Bardaki, Kourouthanassis, & Pramatari, 2012). ...
Article
Grocery retail supply chains have in the past decades increased their efficiency which has led to cost-focused supply chains that are able to deliver high volumes of products at low prices. There is still continual pressure on price, although consumer trends are changing putting pressure on providing higher quality, availability, innovativeness and environmental performance. These trends are forcing grocery retailers to rethink their supply chains. To meet these increased requirements, enabling technologies provide opportunities to modify and improve the planning and control of grocery retail in order to effectively supply the market with grocery products. This paper investigates the consumer trends and enabling technologies, and conceptualizes how certain aspects of planning and control of grocery retail supply chains will differ in the future.
... The concept of IoT in the retail setting involves smart networked objects or devices that are tagged with unique object identifiers such as RFID that can identify and provide information through smart devices such as mobile phones or tablets. The applications of IoT in the retail industry are enormous ranging from supply chain and logistics, pricing, inventory management, product display and packaging, product information and advertising, shopping aisles and shelf management, customer assistance and checkout, and virtual shopping stores (Bardaki, Kourouthanassis, & Pramatari, 2012;Papagiannidis et al., 2013;Choi, Yang, Yang, & Cheung, 2015). Implementation of IoT can help retailers manage their stocks more efficiently, get more accurate and relevant information about customers and products, and assist in determining an appropriate retail strategy (Xie and Allen, 2013). ...
Chapter
With the rapid advancements in the internet technology, many retailers are embracing internet of things technology to enhance customer experience and improve efficiency. Specifically, many customer-facing IoT technologies such as augmented reality, smart shopping carts, smart displays, and RFID tags are expected to change the way customers experience retailing shopping. Drawing on the technology acceptance model, trust perspective, task-technology fit, and organizational reputation perspective, this study examines the customer adoption of IoT applications in retail setting. Responses collected from 289 actual retail shoppers were analyzed using structural equation modeling. Results reveal that perceived usefulness, perceived ease of use, task-technology fit, retailer reputation, and initial trust are significant predictors of customer attitude and intentions to use IoT in retail stores. The study findings have key implications for academicians and retailers in improving customer acceptance and in delivering superior customer experience.
... This results in large logistics loss of fresh agricultural products. The logistics loss rate of meat is 12%, that of aquatic products is 15%, and that of fruits and vegetables is 20-30% [4]. The annual amount of loss of fruits and vegetables is as high as above 100 billion yuan. ...
Article
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With the application of the Internet of Things, the cold-chain logistics efficiency of fresh agricultural product remarkably is improved, but the operating costs inevitably rise. Thus, the main bodies of circulation at various levels need to decide whether adopt the Internet of Things or not according to the cost–benefit situation. The significant boundary value closely related to the revenue decision of cold-chain logistics of fresh agricultural product was figured out by particularly analyzing the impact of the adoption of the Internet of Things on upstream and downstream wholesale prices, retail price, and order quantity decision based on the costs and revenues of the upstream and downstream of the supply chain before and after the adoption of the Internet of Things, and it was found that the overall profit boundary values of wholesaler, retailer, and supply chain are the same; the increment of retail price and retailers’ revenues is larger than that of wholesalers’ revenues, and the ascensional range of retail price is larger than that of wholesale price; the cost boundary value of order quantity in supply chain has little to do with the quality of agricultural products, but is affected by the time of circulation, and transportation and warehouse cost; the lower the cost of the Internet of Things is, the larger the impact on order quantity is. The correctness of the research results was proved by means of illustrative example. This paper provides a scientific basis for investment in the Internet of Things by enterprises engaged in cold-chain operation of fresh agricultural products.
... Based on the literature (Arnold, Reynolds, Ponder, & Lueg, 2005;Babin & Attaway, 2000;B€ ackstr€ om & Johansson, 2006;Bardaki, Kourouthanassis, & Pramatari, 2012;Biswas, Labrecque, & Markos, 2014;Black, Clemmensen, & Skoy, 2009;Brakus et al., 2009;Grewal et al., 2009;Kim, 2001;Jones et al., 2006;Verhoef et al., 2009), four different hypothetical scenarios are constructed. In Figure 3, a hypothetical scenario with a positive "shopping" (e.g., "tasty snack and the additional discount coupon") and negative "service" (e.g., "long queue at all six cash registers") experience is described. ...
Article
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The importance of the service and shopping experience has been gaining momentum in the service industry, with customers and their satisfaction with their experience being perceived as critical factors in service management. Despite researchers acknowledging the need to examine the service experience through the lens of the customer, there is still much to understand of antecedents and outcomes of service and shopping experiences. This article investigates: (1) the importance of “the customer-employee relationship” on the service and shopping experiences for different age and gender groups; and (2) the effect of the service and shopping experiences on customer satisfaction, loyalty, and intention to recommend. In Study 1, these relationships will be analyzed for experiences of the participants themselves. In Study 2, we asked the participants to evaluate a hypothetical controlled scenario of a certain service and shopping experience with a certain customer-employee relationship, and measure customer satisfaction, loyalty, and the intention to recommend. The results of Study 1 indicate that both consumers’ age and gender play a significant role in satisfying service and shopping experiences, which in turn can lead to increased consumers’ satisfaction, retention, and word-of-mouth communication about the service product and/or service provider. Study 2 shows that a negative service experience in a store can significantly be “restored” by a positive shopping experience in the store and vice versa, and that these results are not influenced by gender or age.
... In the same way, Balaji and Roy (2017) assert that customers have many opportunities for value co-creation in the context of IoT technology, with a positive effect on the continuance of intentions of use. In this respect, different aspects of consumer experience -ease of use (EU) (Evanschitzky et al., 2015;Gao and Bai, 2014;Pantano and Servidio, 2012), superior functionality (Huang & Liao, 2014;Huang and Liao, 2015), aesthetic appeal (AA) (Bardaki et al., 2012), and presence (PR) (Atzori et al., 2010;Huang and Liao, 2015) are considered by Balaji and Roy (2017) as determinants of value cocreation in the IoT technology context. ...
... [1]For example, the Internet of Things entirely commutated warehouse and inventory management by a stringent combination of supply hubs, transportation, and customer handling system which is a boost for e-commerce industries, and because of that, IoT can provide more personalized, responsive, and novel or unconventional customer service in addition to the reduced operational cost [2]. It is believed that the Internet of Things is going to portray a crucial act in the coming future in the logistics segment; also, it can be seen as of now that many objects or items have started carrying or tagging bar codes, RFID tags, sensors thus bringing geospatial data which provides precise and real-time data, and enable us to track a variety of goods and merchandise through a unified supply chain from any remote location [3]. Figure 1 represents the 4 major components of the system. ...
... Devido ao tema indicadores de varejo alimentício ser amplo e permear as inúmeras áreas de gestão de uma organização, acredita-se que esta seja a justificativa de não encontrar autores com destaque neste recorte da pesquisa. Sendo assim, os autores com maior número de artigos publicados aparecerem em 3 artigos, sendo eles: Bernhard Swoboda com artigos que tratam de indicadores relacionados a diferentes formatos de varejo (Swoboda, Berg, & Dabija, 2014), efeitos do brand equity no varejo alimentício (Swoboda, Weindel, & Hälsige, 2016) e estruturas de multicanal (Swoboda, Weindel, & Schramm-Klein, 2016); Katerina Pramatari que pesquisou sobre indicadores de lealdade dos clientes (Vlachos et al. 2010), relação entre o indicador preço e a percepção de imagem da marca pelos clientes (Theotokis, Pramatari, & Tsiros, 2012), relação entre preços dinâmicos e gerenciamento de promoção em supermercados (Bardaki, Kourouthanassis, & Pramatari, 2012); e Mattias Eriksson que foca nos estudos de indicadores relacionados ao desperdício/perdas de alimentos (Scholz et al., 2015;Eriksson & Spångberg, 2017;Eriksson, Ghosh, Mattsson, & Ismatov, 2017). ...
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The RFID technology and the perception of control regarding the way it might affect consumer data privacy in the retail industry are discussed. Regardless of privacy-enhancing technology employed, consumers feel helpless toward the RFID environment, viewing the network as ultimately more powerful than they can ever be. Better-educated consumers feel even less informed, less empowered, less able to make choices, and more helpless in the face of ubiquitous RFID technology than those without higher formal education. An open dialogue about the technology's advantages and potential dangers is an important step in removing this fear.
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This article investigates the conflicting area of user benefits arising through item level RFID tagging and a desire for privacy. It distinguishes between three approaches feasible to address consumer privacy concerns. One is to kill RFID tags at store exits. The second is to lock tags and have user unlock them if they want to initiate reader communication (user scheme). The third is to let the network access users’ RFID tags while adhering to a privacy protocol (agent scheme). The perception and reactions of future users to these three privacy enhancing technologies (PETs) are compared in the present article and an attempt is made to understand the reasoning behind their preferences. The main conclusion is that users don’t trust complex PETs as they are envisioned today. Instead they prefer to kill RFID chips at store exits even if they appreciate after sales services. Enhancing trust through security and privacy ‘visibility’ as well as PET simplicity may be the road to take for PET engineers in UbiComp.
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This publication contains reprint articles for which IEEE does not hold copyright. Full text is not available on IEEE Xplore for these articles.
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The effects of packaged content, packaging material, transponder inlay design, reader antenna polarization, interrogation power and transponder orientation on the detection rate of ultra-high frequency radio frequency identification (UHF RFID) passive transponders were studied. The influence of individual factors and their interactions were determined using general linear model analysis of variance. Influences originated in order of importance, from sample type, antenna polarization, power and inlay design. Important interactions in decreasing order of significance exist between: power and antenna polarization; sample type and antenna polarization; sample type and inlay design; inlay design and antenna polarization; sample type, power and antenna polarization; sample type and power; inlay design and power; sample type, inlay design and power. It was also observed that random orientation of tags did not cause a statistically significant variation in tag detection rate. It can be concluded that the use of UHF RFID for item level of food requires multi-parameter assessment before hand. Copyright © 2009 John Wiley & Sons, Ltd.
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Automatic identification is a broad term given to a host of technologies that are used to help machines identify objects. Automatic identification is often coupled with automatic data capturing technology as companies with interests in logistics want to identify items, capture information about them and somehow enter the data into a computer without having employees type it in. The aim of automatic identification systems is to increase efficiency, reduce data entry errors, and free up staff to perform more value-added functions.This paper addresses different issues related to the use of new automatic identification and data capturing technologies in Distribution Centers, paying special attention to another important effect of the use in these facilities of such technology: the automation of Material Handling operations to foster flexibility of internal routing. After presenting a specific highly automated distribution facility, this work analyzes the impact of those new developments. Some layout changes are proposed and duly justified, leading to the proposal of new approaches to be used for future designs.
Article
Mostly fueled by mandates, adoption, and implementation of the RFID, technology in the retail industry is growing rapidly. At these early stages of adoption, one puzzling issue for retailers and suppliers is the compelling business case for RFID. In order to explore the potential business case for RFID, we conducted a case study using actual RFID data collected by a major retailer for the cases shipped by one of its major suppliers. We show the physical layout of the RFID readers on a partial supply-chain covering product movement from distribution centers to retail stores. First, in the analysis phase, we identify several performance metrics that can be computed from the RFID readings. Next, using this RFID data, we compute the values of those performance metrics. These values represent mean time between movements at different locations. Then, we discuss how these measures can assist in improving logistical performance at a micro supply chain level of operations between a distribution center and a retail store. We present how such information can be valuable to both the retail store operator and the supplier. We also discuss the initial lessons learned from actual RFID data collected in the field, in terms of data quality issues.
Article
We describe the design and development of a radio-frequency identification (RFID)-based sushi management (RFSM) system in a conveyor-belt sushi restaurant to enhance operational efficiency. The system is designed to help a conveyor-belt sushi restaurant to achieve better inventory control, responsive replenishment, and food safety control, as well as to improve its quality of service. This study demonstrates the significance and benefits of using RFID technology specifically in the food industry. The lessons learned from this effort help to support and further the academic and practitioner literature, especially in the area of RFID systems development. Finally, we address the limitations of this study and several areas of future development.
Article
Against the background of the first RFID-Rollouts by large retailers in North America and Europe, this paper concerns itself with the perception of RFID technology as a risk to privacy. The objective of our contribution is to identify, at a relatively early phase of the risk development, strategic options with which RFID suppliers and users can positively influence the public acceptance of the technology. We propose a strategic framework based on research findings on risk perception and technology acceptance as well as a set of options for coping with the public perception of RFID-related privacy risks.
Article
Pervasive information systems (PIS) constitute an emerging class of information systems (IS) where information technology (IT) is gradually embedded in the physical environment, capable of accommodating user needs and wants when desired. PIS differ from desktop information systems (DIS) in that they provide new means of interaction and can generate new experiences for their users. This paper investigates the effects of PIS to user experience in the context of retailing. A prototype PIS was implemented to serve as vehicle for a field experiment in a Greek supermarket. Shoppers were invited to use the system and provide feedback on its effects on their shopping experience within the store. The research revealed that several dimensions of the shopping experience, namely entertainment, shopping efficiency, budget monitoring, time pressure, information search, checkout problems, and promotions overload, were positively affected by the PIS. The study results suggest that embedding pervasive technologies to the retail arena may enable retailers to differentiate by providing customer-centric services that alleviate shoppers’ perception of confusion, stress, and routine during the shopping session and increase store loyalty.
Article
Because of its potential to revolutionize global supply chain management (SCM) systems, ultra high-frequency (UHF) radio frequency identification (RFID) was recently the cause of much optimism. Wal-Mart mandated its top 100 suppliers to begin using RFID on 1 January 2005; this day was viewed as a watershed day in the industry. However, that date has come and gone, and the expected rapid industry adoption of RFID has not taken place. This paper explores the existing challenges and obstacles to RFID's quick adoption, the potential resolutions and approaches to the challenges, and the migration strategies to expand the RFID industry.
Conference Paper
Radio Frequency Identification (RFID) technologies are used in many applications for data collection. However, raw RFID readings are usually of low quality and may contain many anomalies. An ideal solution for RFID data cleansing should address the following issues. First, in many applications, duplicate readings (by multiple readers simultaneously or by a single reader over a period of time) of the same object are very common. The solution should take advantage of the resulting data redundancy for data cleaning. Second, prior knowledge about the readers and the environment (e.g., prior data distribution, false negative rates of readers) may help improve data quality and remove data anomalies, and a desired solution must be able to quantify the degree of uncertainty based on such knowledge. Third, the solution should take advantage of given constraints in target applications (e.g., the number of objects in a same location cannot exceed a given value) to elevate the accuracy of data cleansing. There are a number of existing RFID data cleansing techniques. However, none of them support all the aforementioned features. In this paper we propose a Bayesian inference based approach for cleaning RFID raw data. Our approach takes full advantage of data redundancy. To capture the likelihood, we design an n-state detection model and formally prove that the 3-state model can maximize the system performance. Moreover, in order to sample from the posterior, we devise a Metropolis-Hastings sampler with Constraints (MH-C), which incorporates constraint management to clean RFID raw data with high efficiency and accuracy. We validate our solution with a common RFID application and demonstrate the advantages of our approach through extensive simulations.
Article
Sensor devices produce data that are unreliable, low-level, and seldom able to be used directly by applications. In this paper, we propose metaphysical data independence (MDI), a layer of independence that shields applications from the challenges that arise when interacting directly with sensor devices. The key philosophy behind MDI is that applications do not deal with any aspect of physical device data, but rather interface with a high-level reconstruction of the physical world created by a sensor infrastructure. As a concrete instantiation of MDI in such a sensor infrastructure, we detail MDI-SMURF, a Radio Frequency Identification (RFID) middleware system that alleviates issues associated with using RFID data through adaptive techniques based on a novel statistical framework.
Article
Radio Frequency Identification (RFID) technology has recently begun to receive increased interest from both practitioners and academicians due to the well-known mandates to suppliers from major global retailers and the United States (US) Department of Defense. Though the deployment of RFID in the supply chain is relatively new, propriety RFID systems have been utilised in the manufacturing environment since the early 1990s. This paper examines these empirical applications and presents an analysis of the benefits that have been observed in the field. This encompassing collection of six empirical applications of RFID in the manufacturing environment discusses how RFID technology is presently being utilised and its potential for use, by manufacturers to control internal operations and for supply chain management. In addition, we identify the implementation challenges and the corresponding strategies to enable RFID in the manufacturing environment. Our analysis offers insights that can be useful to practitioners who are considering RFID installations and to academicians who are studying RFID systems.
Article
The research focuses on the design of the simulated function of Radio Frequency Identification (RFID)-enabled multi-agent-based inventory replenishment system for a global supply chain of a Thin-Film-Transistor Liquid-Crystal-Display (TFT-LCD) manufacturer in Taiwan. A demand-driven multi-agent-based supply chain was modelled and simulated with the AnyLogic<sup align="right">TM</sup> tool. The supply chain processes have been mimicked and activated by ten generic agents (e.g., RFID, order check, finished goods, stock unit control, etc.) in the simulation model. The automated inventory replenishment function adopting the continuous (s, S) policy is enabled with RFID-agent or not. Finally, the result of the experiment finds that the demand-driven, RFID-enabled, TFT-LCD supply chain can be achieved with a 3.67% greater decrease in the total inventory cost, including the RFID system cost.
Article
Radio Frequency Identification (RFID) is an automatic identification technology, relying on storing and remotely retrieving data using devices called RFID tags. This technology is being used in enterprise supply chain management-related applications to improve the efficiency of inventory tracking and management. However, this technology has not been able to realize its promised potential because of several factors, such as lack of congruous worldwide standards, privacy issues and less than perfect read rates in supply chain applications. This research aimed to evaluate the readability issues commonly faced by tagged cases of palletized consumer products. The variables studied in this research were product-package type, tag type, tag location on cases, pallet pattern and forklift speed through a RFID portal representative of a dock door in a warehouse. To determine which variables were the most significant, a binary logistic regression was run. The number of tags read was inputted for the number of events and total number of products per pallet as the number of trials. The variables product content, pallet pattern, and speed, and all interactions were then included in the model. It was observed that readability greatly varies for different product-package systems, with paper towels producing near-perfect reads, followed by bottled water and carbonated soda cans. The slower the forklift truck speed, the better the readability across the board, and the best pallet patterns were dependent on the product-package type. For bottled water, the best pallet pattern was column, and for carbonated soda, the interlocking pattern.
Article
DOI: 10.5555/ijop.2007.16.5.554 This paper presents a case study of the research and development of an RFID-based traceability system in an aircraft engineering company in Hong Kong. We report the system design and implementation, and discuss our experiences and lessons learned. The aim of the RFID system is to effectively support the tracking and tracing of aeroplane repairable items in the company. The study reveals eight critical success factors for the successful implementation of RFID systems, namely, create strong internal and external motivation for improvement, stir up desire to keep abreast of the latest technology for global competitiveness, strive for cross organizational implementation, avoid major process changes/limit process changes, start with a small RFID project scope, facilitate equipment vendor's investment, use cost-effectiveness reusable tags, and transfer RFID skills and knowledge from university to industry. We also summarize 13 lessons learned, including three lessons concerning RFID implementation at strategic level, six lessons at management level, and four lessons at operational level resulting from carrying out this project. Given the contextual details of the study, the lessons learned can help other firms to better anticipate the hurdles they will experience, and make them aware of the possible ways to cope with such difficulties before embarking on the journey of RFID implementation. Author name used in this publication: E. W. T. Ngai Author name used in this publication: T. C. E. Cheng Author name used in this publication: Kee-hung Lai
Article
DOI:10.1016/j.dss.2005.05.006 In this paper, we present the findings of a case study on the development of a radio frequency identification (RFID) prototype system that is integrated with mobile commerce (m-commerce) in a container depot. A system architecture capable of integrating mobile commerce and RFID applications is proposed. The system architecture is examined and explained in the context of the case study. The aims of the system are to (i) keep track of the locations of stackers and containers, (ii) provide greater visibility of the operations data, and (iii) improve the control processes. The case study illustrates the benefits and advantages of using an RFID system, particularly its support of m-commerce activities in the container depot, and describes some of the most important problems and issues. Finally, several research issues and directions of RFID applications in container depots are presented and discussed.
Conference Paper
Recently, major software vendors (such as Sun, IBM, Oracle) introduced a RFID middleware product which process RFID tag data causing extended RFID related technology and application. RFID middleware which receives tag data from reader, internally processing received data, and transmit the results to the application acts as a key role of applying RFID technology to the application. In this paper, we define parameters for RFID middleware performance and introduce the design of a performance test tool of RFID middleware
Conference Paper
Readability of passive RFID fundamentally depends on the tag empowering. The minimum required power, usually referred to as sensitivity, depends on the chip and antenna manufacturing. The sensitivity affects the readability but it is not the sole determinant of readability. The readability of RFID comprises a number of factors, particularly in the UHF band. This paper proposes a classification of tag readability degradation factors and measurement methods to quantify the factors. It is shown that tag performance change at the attachment may affect the readability. A tag probe, a power measurement antenna at the position of tag attachment, can monitor essential data to comprehend the situation and establish a countermeasure to improve the tag readability. The operating environment, involving reader antenna positions and standing waves result from the multipath fading, is another important factor for the readability. The characteristics of the environment could be also grasped by using the tag probe.
Article
Few researchers have explored consumer reactions to pervasive retail systems. The prototype implementation and study results discussed here have important implications for system developments.
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