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... The technology domestication framework posits that the implementation of new technology usually goes through four phases: appropriation, objectification, incorporation, and conversion (Silverstone & Haddon, 1996;Silverstone et al., 1992;Sørensen, 2006). Appropriation is a "preadoption" phase that happens before the technology is introduced into the user's private space from the market. ...
... In the workplace, technology domestication is a collective undertaking in which the organisation and its employees have to reach a consensus around why and how the technology should be used and be prepared to negotiate tensions arising from conflicting expectations and use experiences (Adriaanse et al., 2010;Harwood, 2011;Pierson, 2006). The domestication framework eschews technological determinism by foregrounding the active role of users in defining and shaping their own technologies (Bakardjieva, 2006;Frissen, 2000;Silverstone & Haddon, 1996;Sørensen, 2006), which offers a productive lens to investigate the complexity of collective sense-making and multistakeholder negotiations underlying workplace technology implementation processes. ...
... Findings from this case study show that myABC had been fully domesticated into the work environment of ABC and used by all the employees, which dramatically enhanced work productivity and flexibility in the SME and facilitated a smooth transition into remote working during the COVID-19 pandemic. Building upon the classic four-stage technology domestication process (Silverstone & Haddon, 1996;Silverstone et al., 1992;Sørensen, 2006), we propose a five-stage workplace domestication framework that captures the iterative and ongoing process of ABC's technology implementation (see Figure 3 for illustration). The five-stage domestication process starts with the appropriation and development stages which happened before myABC entered the workplace, to configuration and incorporation stages through which myABC is integrated into the workplace contexts, and finally the conversion stage where meanings and values derived from domestication were conveyed publicly beyond the organisational boundary. ...
With the rise of remote working due to the Coronavirus disease 2019 (COVID-19) pandemic, organisations today increasingly adopt mobile collaborative technologies such as instant messaging platforms, enterprise social media, and project management software to facilitate a variety of work and communication practices. While previous studies on workplace digital transformation have surfaced the wide-ranging implications of digital technologies for organisational functioning, the complicated process of integrating new technologies into an organisation’s workflow, especially in Small and Medium Enterprise (SME) settings, is hitherto understudied. Given the pressing need of digitalisation and the myriad challenges faced by SMEs, it is imperative to uncover the complexity of collective decision-making, interaction, and negotiation during the process of implementing digital technologies in the workplace environment of SMEs. As an effort to shed light on this missing link, we conducted an in-depth ethnographic case study on the dynamic process of implementing a self-developed mobile management software in a construction SME in Singapore. Drawing on technology domestication theory, a five-stage workplace technology domestication framework was developed in which various stakeholders, including the company’s CEO, office staff, shop floor workers, and the developer team, engaged in ongoing and multifaceted negotiations revolving around the application of the new technology and the changes it heralded. During the domestication process, the functionality and meanings of the software as well as employee acceptance and user experiences were continuously reconfigured by a constellation of technological, individual, organisational, and sociocultural conditions. This study uncovers the iterative and participatory nature of technology design and implementation in the workplace, thereby opening up a promising approach for SMEs to maximise benefits from digital transformation with limited resources available.
... 6 Ara bé, l'apropiació de la tecnologia és, per definició, un concepte porós, perquè depèn de la disciplina de la qual es parteixi per delimitar els seus nuclis epistemològics i de la manera com operi. Per exemple, des dels estudis culturals, l'apropiació de la tecnologia es refereix al procés en el qual un mitjà/dispositiu que està en el mercat és integrat en l'espai domèstic del subjecte (Silverstone i Haddon, 1996). El trànsit que fa l'aparell de l'espai públic al privat-familiar va acompanyat d'un procés de resignificació, perquè aquesta tecnologia aliena i externa acaba sent domesticada fins que esdevé un lloc propi i pròxim des d'on el subjecte desenvolupa processos variats entorn de la seva socialització. ...
A més de seixanta anys que les primeres ràdios comunitàries comencessin a emetre a l’Amèrica Llatina, i sota les transformacions socials i tècniques que caracteritzen el temps present, resulta pertinent i urgent problematitzar aquests fenòmens de comunicació alternativa, amb la finalitat d’evidenciar-ne la vigència per a aquesta regió del món. Per això, aquest treball busca oferir un conjunt de tesis que puguin esclarir i enfortir alhora l’interès de l’acadèmia sobre aquests projectes de comunicació contrahegemònica que neixen des de la subalternitat. Els plantejaments fets aquí beuen de la perspectiva interdisciplinària que caracteritza la comunicació alternativa com a marc teòric per entendre i situar les ràdios comunitàries llatinoamericanes com a fenòmens comunicatius que expressen no només processos per democratitzar la comunicació i la informació, sinó que alhora aquestes iniciatives encarnen una visió (incòmoda en l’ordre existent) de com entendre i tractar els mitjans de comunicació
... Uses are not fixed and can change over time or migrate over to other devices. Technological devices also acquire certain symbolic meanings for their owners (Silverstone & Haddon, 1996;Bijker, 1995;Berker et al., 2006). ...
This paper presents findings from a research project at a school of humanities, languages and social science at a UK university that investigated staff and student attitudes towards and uses of mobile devices (smartphones, tablets and laptops). The study had a dual focus on personal and university-related uses. It applied the domestication of technology approach (Silverstone & Hirsch, 1992) to understand how mobile devices have been appropriated by users in their everyday lives, how they have become part of daily routines and spatial arrangements and what rules are being negotiated around their use. Data in the present study was collected via in-depth interviews with 18 teaching staff and six focus groups with a total of 19 students across different departments in the school. This paper presents findings on device acquisition and ownership, device use and associated meanings, as well as situating devices within daily routines and spaces. In each section, results from the staff and student data are compared. The research identified distinct uses of different devices in terms of university-related and personal uses but also areas of overlapping use. Furthermore, students and tutors associated important symbolic meanings with their devices, had incorporated them into daily routines and spatial arrangements in new ways and attempted to self-regulate use in different situations. While tutors were starting to make use of mobile devices in their teaching practice in innovative and meaningful ways, students had a less well defined understanding of the educational benefits of mobile devices. Institutional policy also played a role in shaping students’ and tutors’ use. Not many empirical studies exist that explore the link between educational and personal, everyday use of mobile devices. It is in this area that this research aims to make a contribution to knowledge. The findings are also of importance to practitioners and educational institutions planning to implement mobile device-based learning.
... Furthermore, this can also be seen as a way of professionalization of political communication in Portugal and reinforces the idea of Media Ideology (Gershon, 2010) and appropriation (Silverstone & Haddon, 1996). More to keep up with the news than to set the news Regarding the MPs' target audience when posting on Twitter, the fact that most MPs chose the electorate as one of their target audiences is of special interest because in a previous study (Ferro-Santos et al., 2024b) that analyzed their interactions on the platform, the electorate was not the type of accounts that the MPs mostly interacted with, but their colleagues, other politicians, and political influencers. ...
Most studies on political actors’ use of Twitter focus on content and social network analysis, but not on their motivations and passive usage. We applied a questionnaire to a significant sample of 94 Members of Parliament (MPs), with a quota sample sized by political party representation in Parliament, to survey their motivations to have or not a Twitter account and their uses. We concluded that MPs see Twitter mostly as a political tool unlike other social media platforms. The most common motivation to join and use Twitter is to read other politicians’ opinions which helps explain why the small Twitter adoption in Portugal does not deter its use as their peers and political elite is on the platform. That twitter elite can even be a motivator to join as their peer social capital is key to re-election in closed list-elections countries such as Portugal.
... Furthermore, our study revealed that operators developed their own rules for using exoskeletons based on the variability within activities, the different activites they are involved in and/or the modulation of exoskeleton settings. Altogether, adaptive and exploratory behaviors highlight a process of personalization of use, where the effects of exoskeleton use, both intended (i.e. the assistance) and unexpected (i.e. the side effects), are domesticated (with the meaning of Silverstone and Haddon, 1996). This construction potentially leads to a unique form of use for each user. ...
Occupational exoskeletons hold promise in preventing musculoskeletal disorders, but their effectiveness relies on
their long-term use by workers.
This study aims to characterize the adoption process of occupational exoskeletons by analyzing the experiences of 25 operators. Using a mixed-methods approach, both quantitative and qualitative data were collected
before and during a four-week familiarization period. We primarily focused on users’ expectations, subjective
assessments over time, and initial experiences.
Findings elucidate shifts in operators’ perceptions of the devices over time. Through their narratives, we
highlight how exoskeleton use impact operators’ movements and the subsequent adaptations. Operators
demonstrated diverse exploratory behaviors, indicating their efforts to get to grips with the effects of exoskeletons in their own ways.
This study offers insights into the initial stages of occupational exoskeleton adoption, thus enriching our
comprehension of rejection patterns and pathways toward their widespread acceptance.
... Teori Domestikasi dalam kajian ini merujuk kepada bagaimana pengguna (pekebun kecil) membiasakan diri dengan pelbagai idea teknologi baharu, yang kemudiannya membawa kepada peruntukan mereka. Perspektif Domestik melibatkan empat fasa bermula dari penerimaan, objektifikasi, penggabungan dan akhir sekali, penukaran (Silverstone & Haddon, 1996). Fasa penerimaan melibatkan bagaimana pekebun kecil menyedari teknologi pertanian dan memutuskan untuk menerima penggunaan teknologi atau menolaknya. ...
ABSTRAK Penggunaan teknologi dalam pertanian kelapa sawit meningkatkan pengeluaran minyak sawit. Walaupun penggunaan teknologi dalam pertanian sangat signifikan, kebanyakan pekebun kecil enggan beralih kepada teknologi baharu serta teragak-agak untuk melabur dalam teknologi baharu. Hal ini menjejaskan jumlah pengeluaran, produktiviti dan pendapatan pekebun kecil. Oleh itu, kajian ini bertujuan untuk mengenal pasti amalan semasa pekebun kecil dan penggunaan teknologi pertanian dalam kehidupan. Kajian ini menggunakan kaedah kualitatif dengan melaksanakan temu bual separa berstruktur dalam kalangan pekebun kecil di Selangor. Teori domestikasi digunakan sebagai garis panduan pembangunan rangka kerja konseptual dan sebagai panduan untuk wawancara separa berstruktur. Data temu bual dianalisa dan analisis tematik telah digunakan bagi mengeluarkan tema-tema yang bersesuaian dengan objektif kajian. Penemuan menunjukkan kebanyakan pekebun kecil telah menggabungkan teknologi pertanian dalam kehidupan seharian mereka terutama dalam aktiviti pembajaan, pembenihan dan penuaian. Penemuan ini mampu memperluaskan pengetahuan penyelidik berkenaan dengan pengadaptasian teknologi pertanian melalui fasa teori domestikasi. Oleh itu, kajian ini memberikan implikasi penting kepada pekebun kecil untuk meningkatkan kesejahteraan ekonomi mereka dengan penggunaan teknologi pertanian dalam aktiviti pengurusan pertanian seperti penanaman, pembenihan, pembajaan, aplikasi racun herba dan penuaian. Kejayaan penggunaan teknologi pertanian dalam kalangan pekebun kecil akan membolehkan mereka melaksanakan aktiviti harian mereka sebagai petani dan seterusnya meningkatkan kesejahteraan ekonomi dalam jangka masa panjang. ABSTRACT The adoption of agriculture technologies in the palm oil industry enhances the production of palm oil. Even though the adoption of agriculture technology is very significant, most of the smallholders are reluctant to move toward the new technology as well as hesitate to invest in new technology. This affected the total output, productivity, and income of the smallholders. Therefore, this study aims to understand the current practises of smallholders and the adoption of agriculture technology into their lives. To achieve the objective of this study, we will employ a basic qualitative research design and conduct semi-structured interview among the smallholders in Selangor. We adapt the domestication theory for conceptual framework development and as a guide for our semi-structured interviews. Interview data were analysed and thematic analysis were used to extract themes that correspond to the objectives of the study. The study found that most of the smallholders integrated agriculture technology in their daily lives especially in fertilizing, seeding, and harvesting activities. The finding contributes to the extending knowledge on process of usage agriculture technology in the phases of domestication theory. Thus, this study provides important implications for smallholders to increase their economic well-being by the adoption and usage of agriculture technologies in their current practises in farming management activities such as cultivation, seeding, fertilization, herbicide application and harvesting. The successful adoption and usage of agriculture technology among smallholders will enable them to perform their daily activities and subsequently improve their economic well-being in the long term.
... Consequently, the evaluation and redesign phases become crucial for assessing the environmental impact during the use phase of AI-infused objects.This is the domestication process, Design and domestication are the two components of innovation. Domestication is anticipated by Design, and Design is completed in domestication, in which the Designer outline the object's meaning for the user and how it will be used (Silverstone, 1996). However, the object acquires whole meaning after, in the domestication process, which must be studied and then manipulated by the Designer with the aim to reduce the impact of the user experience, making the context of use fundamental part of the sustainability evaluation. ...
The rapid integration of AI-infused objects into our daily lives, as part of the growing Internet of Things (IoT) ecosystem, is transforming common appliances into sophisticated and interconnected systems (ITU, 2020). With projections indicating an increase from 5 billion objects in 2020 to over 200 billion by 2030 (CISCO, 2020), these AI-infused objects create expansive networks of data-consuming devices that persist indefinitely (Crawford, 2018). This surge necessitates a deeper understanding of their ongoing environmental impact, particularly during the use phase. Recognizing the potential for user experience Designers to adjust interactions to mitigate the environmental impact during the use phase of AI-infused objects, we conducted a systematic literature review to pinpoint the Design tools that can assist Designers in this effort. Our systematic literature review aims to identify Design tools that evaluate the sustainability of User Experience in IoT products. We analyzed 24 sources dedicated to sustainability from a User Experience perspective, and 22 that assess UX in IoT devices. The findings reveal a strong focus on product-focused evaluation tools, with general emphasis on User Experience and the usage ecosystem of these objects. As AI-infused objects become increasingly prevalent, it is essential for Designers to gain a comprehensive understanding of the environmental impacts and their cause. This awareness could lead Designers to integrate both technological advancements and environmental considerations effectively into their Design process.
... Consequently, the evaluation and redesign phases become crucial for assessing the environmental impact during the use phase of AI-infused objects.This is the domestication process, Design and domestication are the two components of innovation. Domestication is anticipated by Design, and Design is completed in domestication, in which the Designer outline the object's meaning for the user and how it will be used (Silverstone, 1996). However, the object acquires whole meaning after, in the domestication process, which must be studied and then manipulated by the Designer with the aim to reduce the impact of the user experience, making the context of use fundamental part of the sustainability evaluation. ...
This study delves into the analysis of how data visualization impacts user experience (UX) when interacting with public electrical energy data. In the era of big data, the volumes of information on energy generation, distribution, and consumption are expanding exponentially. This surge underscores the urgency for presentation techniques that not only simplify complex datasets for the lay audience but also improve engagement and comprehension. Thus, the study aims to bridge the existing knowledge gap by identifying effective data visualization strategies that enhance the public’s ability to understand intricate data, thereby supporting informed decision-making and heightening awareness about energy sustainability. Adopting a mixed-methods approach, the study integrates extensive literature reviews with empirical usability testing involving 30 participants. To complement the quantitative findings, qualitative insights were extracted from interviews and focus groups, aiming to capture user preferences, challenges encountered, and suggestions for improvement. This analysis covered the effectiveness of various visualization components, including filters, information hierarchies, graphical elements, and data diversity, in facilitating an intuitive grasp of electrical energy data. The study showed a correlation between intuitive visualization techniques and the improvement of UX metrics such as engagement, comprehension, and satisfaction. Key findings emphasized that features such as interactive filters and good information hierarchies are instrumental in empowering users to effectively navigate and interpret electrical energy data. The study culminates in the formulation of eleven targeted guidelines for the development of user-centric data visualizations within the public energy sector.
... Our results present a successful appropriation (Silverstone & Haddon, 1996) of the robot: users had fully integrated the robot into their daily lives to the extent of taking it on holidays and including it in family events. Thanks to a multidisciplinary literature review (including Papangelis, Zhao, & Cassell, 2014;Wirtz et al., 2018) and our data, we define individuals' connection with a social robot as a personal link between the consumer and the robot. ...
This chapter discusses the constitution of the social as a relational network. We propose to understand social relationships as embedded and consequential relationships. Through a pragmatic approach to assigning descriptors and thereby constituting them, we reject the idea of essentialist interpretations of social categories. The introduction of the concepts of domestication and digitization proves the points by showing that social categories have been expanded to include animals, and that physical presence is not required anymore for social relationships.
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