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Design and the Domestication of Information and Communication Technologies: Technical Change and Everyday Life

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... Adding to this scholarship, domestication theory describes the process of technology adoption through four specific steps: appropriation (i. e. technologies are taken home) [86]; objectification (i.e. how a technology rearranges or constructs a physical environment) [87]; incorporation; and conversion [88,89]. ...
... Attitudinal acceptance depends on how public perceptions of domestic hydrogen are shaped by knowledge and awareness, which is influenced by socio-psychological factors. The emergence of attitudinal acceptance resounds with the establishment of cognitive legitimacy [282], enabling consumers to know and appreciate hydrogen-fueled appliances first-hand, which advances incorporation and conversion within the domestic environment [86,87]. ...
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The ‘deep’ decarbonization of the residential sector is a priority for meeting national climate change targets, especially in countries such as the UK where natural gas has been the dominant fuel source for over half a century. Hydrogen blending and repurposing the national grid to supply low-carbon hydrogen gas may offer respective short- and long-term solutions to achieving emissions reduction across parts of the housing sector. Despite this imperative, the social acceptance of domestic hydrogen energy technologies remains underexplored by sustainability scholars, with limited insights regarding consumer perceptions and expectations of the transition. A knowledge deficit of this magnitude is likely to hinder effective policymaking and may result in sub-optimal rollout strategies that derail the trajectory of the net zero agenda. Addressing this knowledge gap, this study develops a conceptual framework for examining the consumer-facing side of the hydrogen transition. The paper affirms that the spatiotemporal patterns of renewable energy adoption are shaped by a range of interacting scales, dimensions, and factors. The UK’s emerging hydrogen landscape and its actor-network is characterized as a heterogenous system, composed of dynamic relationships and interdependencies. Future studies should engage with domestic hydrogen acceptance as a co-evolving, multi-scalar phenomenon rooted in the interplay of five distinct dimensions: attitudinal, sociopolitical, community, market, and behavioral acceptance. If arrived to, behavioral acceptance helps realize the domestication of hydrogen heating and cooking, established on grounds on cognitive, sociopolitical, and sociocultural legitimacy. The research community should internalize the complexity and richness of consumer attitudes and responses, through a more critical and reflexive approach to the study of social acceptance.
... One considers technologies primarily as tools to perform various functions, and technologies need to be adopted and used in order to achieve their utilitarian functions. Theoretical frameworks in this stream include the diffusion of innovation theory (Rogers, 2003), the domestication theory (Silverstone and Haddon, 1996), and the more recent theory of the six-acceptance-phase model of interactive technologies (De Graaf et al., 2018). Another line of research, however, assumes that humans treat technologies as social beings and develop personal relationships with them (e.g. ...
... In the current study, we conceptualize using technology as tools as the function use (De Graaf et al., 2018;Rogers, 2003;Silverstone and Haddon, 1996), and using technology as social beings as the relational use (Croes and Antheunis, 2021;Fox and Gambino, 2021;Reeves and Nass, 1996). Functional use considers the devices primarily as tools to perform various tasks and offer functional assistance. ...
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This study integrates two lines of research: technologies as tools and technologies as social beings, under the theoretical framework of dynamic systems, to investigate the reciprocal dynamics between functional use and relational use of artificial intelligence (AI) voice assistants, and the mediating roles of self-disclosure and privacy concerns. A two-wave longitudinal survey was conducted among 354 AI voice assistant users across 2 months. Factor analysis results supported the conceptualization and operationalization of functional use and relational use of voice assistants. Results from the cross-lagged panel model confirmed that functional use and relational use reinforced themselves over time, respectively. Relational use increased subsequent functional use, and relational use reinforced itself through self-disclosure. Surprisingly, functional use did not increase subsequent relational use; instead, longitudinal mediation analysis showed that functional use reduced subsequent relational use due to the lack of self-disclosure. Furthermore, while self-disclosure increased subsequent privacy concerns, privacy concerns did not reduce subsequent self-disclosure.
... Questa maggiore attenzione alle forme di agentività degli utenti, sta già emergendo in una serie di articoli molto recenti, ma già molto discussi dalla comunità internazionale di media studies. Ad esempio, la ricerca di Ytre-Arne e Das (2021), dimostra come anche le piattaforme digitali possono essere addomesticate dagli utenti in modi inaspettati, come era successo a Silverstone e Haddon (1996) quando avevano studiato le tecnologie nello spazio domestico. Taina Bucher (2017) ha invece introdotto il concetto di «algorithmic imaginary» per descrivere le teorie che gli utenti sviluppano per comprendere il funzionamento degli algoritmi attraverso il loro uso quotidiano delle piattaforme. ...
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In this article, we show the complexity of the relationship existing between the power of platforms and the agency of users through the case study of engagement groups (pods) on Instagram, on which we carried out an eight-month digital ethnography (October 2019-May 2020) to understand the processes of meaning-making that take place within them. Through the discussion of the ethnographic material generated during the fieldwork. we illustrate that this relationship is neither monolithic nor deterministic as many scholars have recently portrayed it. Although users of the platforms are bound to them by highly asymmetrical power relations, there still seems to be a space for the exercise of individual agency, which, in the case that we studied, takes the form of the creation of a collective network of users who support each other and question the discursive rhetoric typical of Instagram, replacing it with an alternative moral code. We propose to frame the activity of these groups as a form, albeit fragile, of «everyday» resistance to the power and moral code of online platforms. Instagram pods are unable to subvert the power exerted by platforms, but they represent the first step, among many necessary ones, towards the construction of more structured forms of resistance in the field of emerging «platformised» cultural industries.
... De las 6 modalidades que se contemplan en el estado, las que están más presentes en la ciudad son las modalidades de escuelas estatales y particulares, de modo que la muestra incluye a estos dos tipos de escuelas: una de recurso público y una de recurso privado. Tomando una postura desde el modelo teórico del Constructivismo Social de la Tecnología (SCOT, por sus siglas en inglés) y los supuestos desde la Domesticación Tecnológica (Silverstone & Haddon, 1996), en específico, el proceso de incorporación dentro de la domesticación, la investigación tuvo como objeto de estudio la incorporación de tecnologías digitales que hacen los docentes en su labor profesional. ...
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... As a process, British domestication was originally composed of four categories: appropriation (the acquisition), objectification (the spatial relationship), incorporation (the temporal relationship), and conversion (the symbolic value generated through use and consumption; Silverstone et al., 1992). Imagination was later added to cover the understanding of a technology before its appropriation (Silverstone & Haddon, 1996). This study will leverage the symbolic meaning and moral economy present in both domestication approaches, looking at the habits and values built around technology; this will be done through the British domestication framework phases of objectification and incorporation, connecting it to previous work in spatial and temporal domains of public WiFi use. ...
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This study draws from the perspectives of 27 informants to provide a case study of the WiFi park culture in a Havana suburb in late 2017. Combining the domestication framework with community and publics scholarship and public WiFi use studies, findings detail the behaviors, corrective actions, values, and aspirations of users and proposed the concept of a shadow WiFi public. Analyses show how the Cuban sociopolitical landscape implicates itself in the various levels of adoption and how users navigate these circumstances to fit their broader social goals. These findings can be used in further studies to understand technology adoption, WiFi usage, and aspirations of WiFi publics at the intersection of culture, politics, society, and technology. Historicized at a particular juncture in Cuban society, this study explores how residents of a Havana suburb adopt and use the Internet in public parks, and pertinently, how these public WiFi practices speak to their broader incentives and desires. Situated in domestication studies and public WiFi research, it builds upon the existing literature of reconfiguration and analyzes user behavior from these domains. It argues that these actions and aspirations from this collective userbase constitute a shadow WiFi public. This two-pronged approach allows for the examination into individual recounts and social norms, while placing them in the communal context in which many of these processes take place. Significantly, it continues a body of Cuban WiFi scholarship and expands upon the work of public WiFi studies. This approach will highlight the merits of how it provides a holistic understanding of technology adoption and a deeper understanding of sociocultural dynamics, values, and resistance through technology consumption. Data for this study were gathered through semistructured interviews with everyday users conducted in late 2017, with supplemental interviews from key informants. Everyday users were selected based on their use of the local WiFi park, and additional informants were recruited via referrals from these users. Participant observation also took place in the WiFi park to witness practices in action. Lorian Leong: 1 The author would like to thank the interpreter, the informants, and special-knowledge informants who offered their time to share their knowledge and experiences.
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The book presents the state of the art of the Internet of Things (IoT), applied to Human-Centered Design (HCD) projects addressed to ageing users, from the perspective of health, care and well-being. The current focus on the ageing population is opening up new opportunities for the development of niche solutions aimed at the niche category of older users who are beginning to experience physical and cognitive decline but are still independent and need to maintain their autonomy for as long as possible. The combination between the needs expressed by older users and the opportunities offered by the recent innovative technologies related to the Internet of Things allows research institutions, stakeholders, and academia to target and design new solutions for older users, safeguarding their well-being, health, and care, improving their quality of life. This book discusses and analyses the most recent services, products, systems and environments specifically conceived for older users, in order to enhance health, care, well-being and improve their quality of life. This approach is coherent with the percept of AAL or enhanced living environment, looking to the users’ comfort, autonomy, engagement and healthcare. The book describes and analyses aspects of HCD with older users looking to the emerging technologies, products, services, and environments analysed in their actual application in different areas, always concerning the design for the elderly related to the IoT, just as the development of biomonitoring devices, tools for activity recognition and simulation, creation of smart living environments, solutions for their autonomy, assistance and engagement enhancing health, care and wellbeing. The book is intended for researchers, designers, engineers, and practitioners in healthcare to connect academia, stakeholders, and research institutions to foster education, research and innovation.
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