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PARTICIPATORY RESEARCH ON THE IMPACT OF
INTERNATIONAL VOLUNTEERISM IN KENYA:
PROVISIONAL RESULTS
By Benjamin J. Lough, PhD
University of Illinois at Urbana-Champaign
International Forum on Development Service
Forum International du Volontariat pour le Développement
www.forum-ids.org
Cover image: VSO Jitolee volunteer and colleagues. Photo: Lowell Traiso / VSO Jitolee
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Table&1:&Demographic&statistics&of&staff&member&interviews&(n&=&24)&
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B&/I)/$*="
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City&
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Table&2:&Demographic&statistics&of&community&member&interviews&(n&=&59)&
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/$414/?/$%"'O";'*1;"8';)$%//&0\"1$("1"?'&/"/$%2)0+10%+*"9'&7+$4"/$8+&'$?/$%,""
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G&'4&1?N"'&"G&'c/*%N?1$14/?/$%";/8/;,"#$"?1$="91=0\";'$4/&N%/&?"8';)$%//&0"9/&/"?'&/"
*'?G1&1E;/"%'"G1+("(/8/;'G?/$%"0%1OO,"[2/$"107/("1E')%"%2/"e+(/1;f";/$4%2"'O"%+?/"O'&"
8';)$%//&0"%'"0/&8/\"%2/"?'0%"*'??'$"&/0G'$0/"O&'?"G&'4&1?"0%1OO"910"'$/"=/1&"'&"?'&/,"
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1(/I)1%/,"B'&"+$0%1$*/\"%2'0/"2'0%+$4"8';)$%//&0"O'&"%2&//"?'$%20"0%1%/("%21%"'$/"=/1&"9');("
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E/"E/0%,"#O"8';)$%//&0"*'?/"%'"%/1*2"'&"G&1*%+*/"1"0G/*+O+*"07+;;\"%'"2';("1"%&1+$+$4"9'&702'G\"'&"
%'"'%2/&9+0/"021&/"%2/+&"/XG/&%+0/\"%2/$"02'&%N%/&?"0/&8+*/"+0"G/&*/+8/("10"I)+%/"2/;GO);,"
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G&/O/&&/(,"
Directionality%%
R2/"%/&?"(+&/*%+'$1;+%="&/O/&0"+$"%2+0"*'$%/X%"%'"%2/"(+OO/&/$*/0"+$"%2/"(+&/*%+'$"'&"O;'9"'O"
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G;1*/?/$%0"+0"1"4&'9+$4"%&/$(\"10"1$"1;%/&$1%+8/"%'"%2/"('?+$1$%"a'&%2N:')%2"O;'9"'O"
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?/?E/&0"O&'?"'$/"'&41$+01%+'$"100/&%/("%21%"%2/="9');("&1%2/&"2'0%"1"8';)$%//&"O&'?"%2/"
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2+42/&N+$*'?/"*')$%&+/0"?1="218/"4&/1%/&"1**/00"%'"&/0')&*/0,"#$"1((+%+'$\"%2/&/"+0"1;0'"1"E/;+/O"
%21%"/X%/&$1;"O)$(+$4"1$("(/8/;'G?/$%"'&41$+01%+'$0"?1="218/"?'&/"&/0G/*%"O'&"8';)$%//&0"
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-M"
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Group!size%%
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'O%/$"$//(0"0G/*+O+*"%1070"1$("100+4$?/$%0"%'"7//G"%2/?"E)0=,"A0"'$/"0%1OO"?/?E/&"100/&%/(Y""
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%2&')42"0'?/"%&1+$+$4"'O"921%"9'&70,"R2/="218/"E//$"100+4$/("%'"*'?/"1$("(',"m')"&/1;+_/"+%"+0"
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9'&7"9/"1&/"/XG'0+$4"%2/?"%'n,"
Continuity%%
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?/?E/&0"9'&7+$4"9+%2";'$4N%/&?"+$%/&$1%+'$1;"8';)$%//&0,"51$="/XG&/00/("9'&&="1E')%"921%"
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*'??)$+%=NE10/("G&'4&1?0,"U'9/8/&\"%2/="1;0'"/XG&/00/("*'$*/&$"1E')%";'0+$4"%2/"
8';)$%//&0b"/XG/&%+0/"&/;1%/("%'"G&'c/*%"?1$14/?/$%,"R2'0/"9'&7+$4"9+%2"02'&%N%/&?"
8';)$%//&0"0//?/("%'"%17/"+%"O'&"4&1$%/("%21%"8';)$%//&0"*'?/"1$("4'\"1$("(+("$'%"/XG&/00"
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8';)$%//&0\"10"%2+0"+00)/"210"E//$"$'%/("+$"G&/8+')0"&/0/1&*2"9+%2"02'&%N%/&?"8';)$%//&0"]C^,"
R2+0"I)/0%+'$"?1="E/"/XG;'&/("+$"4&/1%/&"(/G%2"+$"O)%)&/"&/0/1&*2,"
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"
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G1&%$/&"G&'4&1?0l9');("1OO/*%"')%*'?/0"]>^,"R2+0"1&/1"210"&/*/+8/("%2/"4&/1%/0%"1%%/$%+'$"+$"
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*'8/&/("+$"4&/1%/&"(/%1+;"O';;'9+$4"O)&%2/&"1$1;=0+0"'O"I)1;+%1%+8/"(1%1,"
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"
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-@"
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Skills!and!education%%
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8';)$%//&0"9+%2"0G/*+1;+0/("07+;;0"1$("2+42"/()*1%+'$,"./O/&/$*/0"%'"%2/"$//("O'&"2+42/&N07+;;/("
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8';)$%//&0,"A0"(+0*)00/("/1&;+/&\"%2/"4/$/&1;"G/&*/G%+'$"0//?/("%'"E/"%21%"02'&%N%/&?"
8';)$%//&0"1&/"E/0%"O'&"%/*2$+*1;"'&"07+;;/("G;1*/?/$%0,"a'$N07+;;/("02'&%N%/&?"8';)$%//&0"1&/"
'G/$;="9/;*'?/("1$("1&/"81;)/("O'&"%2/"&/0')&*/0"1$("&/;1%+'$02+G0"%2/="G&'8+(/\"E)%"%2/="1&/"
'O%/$"8+/9/("10"&/*+G+/$%0"'O"0/&8+*/"&1%2/&"%21$"0)E0%1$%+8/"*'$%&+E)%'&0"%'"e21&("')%*'?/0f,"
Language!!
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"
:'?/"G/'G;/"+$"%2/"*'??)$+%="O+$("+%"(+OO+*);%"%'"4/%"%2/"T$4;+02"O&'?"0'?/"'O"%2/0/"8';)$%//&0,"
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"
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9&+%+$4"4&1$%0"1$("O&1?+$4"G&'G'01;0"%'"a'&%2/&$"'&41$+01%+'$0,""
Cultural!competence%%
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1";+?+%1%+'$"%'"%2/+&"/OO/*%+8/$/00,"<'??)$+%="?/?E/&0\"+$"G1&%+*);1&\"/XG&/00/("1"*'$*/&$"
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