Compassionate care: Enhancing physician-patient communication and education in dermatology Part II: Patient education

ArticleinJournal of the American Academy of Dermatology 68(3):364.e1-364.e10 · March 2013with18 Reads
DOI: 10.1016/j.jaad.2012.10.060 · Source: PubMed
Patient education is a fundamental part of caring for patients. A practice gap exists, where patients want more information, while health care providers are limited by time constraints or difficulty helping patients understand or remember. To provide patient-centered care, it is important to assess the needs and goals, health beliefs, and health literacy of each patient. This allows health care providers to individualize education for patients. The use of techniques, such as gaining attention, providing clear and memorable explanations, and assessing understanding through "teach-back," can improve patient education. Verbal education during the office visit is considered the criterion standard. However, handouts, visual aids, audiovisual media, and Internet websites are examples of teaching aids that can be used as an adjunct to verbal instruction. Part II of this 2-part series on patient-physician interaction reviews the importance and need for patient education along with specific guidelines and techniques that can be used.
    • "Measures that target the interaction between residents and nursing staff and that increase the quality and level of care without any substantial cost, could relieve most of the barriers to favorable oral care behavior that we observed in this study. Compassionate care and patient centered communication, for instance, are two related approaches that have been proven to enhance the quality of care in care dependent older people7071727374. They include close observation of patients and effective and empathic communication, and lead to reduction of medical errors and improved health outcomes and patient satisfaction [71] . "
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