IT projects have gained the universal attention from worldwide firms. However, because the skills of management related to exploitation and exploration are contradictory, firms still strive to find the effective methods to balance exploitative and exploratory activities. In order to challenge the vacancies, this paper first finds critical success criteria of IT projects, then proposes suitable
... [Show full abstract] methods to balance exploitation and exploration. Finally, a fuzzy analytic network process with zero-one goal programming is constructed to select the suitable modules to balance exploitative and exploratory activities during implementation of IT projects and then compare the performance of IT projects.