In this paper we examine a variety of customer-centered reliability measures, generalized to multistate and continuum contexts. A classification scheme is proposed for these measures, and a new measure based on customer-usage patterns is defined. In each case, reliability measures are defined such that they are equally valid for binary, multistate, continuum, and mixed systems. Techniques which
... [Show full abstract] facilitate the use of continuum models are discussed, and time-dynamic, infinite-time, and partial-information modeling considerations are also addressed.