Article

Managing the risks of the "Invisible"

September 2011

DOI:10.1287/serv.3.3.i

Authors:

Giuseppe Catenazzo

AUS American Institute of Applied Sciences in Switzerland

Emmanuel Fragnière

HES-SO Valais-Wallis

Service Design and Enterprise Risk Management for Knowledge-Based Services: A Practical Approach for Auditors and Consultants

Chapter

Dec 2020

Services make most of the value in developed economies. In knowledge-based (credence) services, during each transaction, clients look for transmission of value through advice, information, knowledge, or counselling. Providers and clients interact during the service profusion; the human nature of these transactions makes errors inevitable. This chapter intends to guide managers step-by-step in providing better services and managing risks effectively. Each phase includes the presentation of a hands-on managerial tool. To design or improve a service, blueprint can help to visualize and fine-tuning its value chain. Riskoprint allows capturing the complexity of service risks, their sources, and severity. Finally, feed-forward controls contribute to preventing and recovering from service failures.

ResearchGate has not been able to resolve any references for this publication.

Article

Understanding and Enhancing Climate Information Use in Water Management

July 2013 · Climatic Change

Christine J. Kirchhoff

This paper expands our understanding of water manager's climate information (CI) use and of the effectiveness of interactive research efforts in improving use by quantitatively measuring usability both within and outside the interactive research model. Using a mixed method approach (i.e., interviews and surveys), data was collected across five states and hundreds of water managers to understand ... [Show full abstract] the production of CI by scientists at two Regional Integrated Sciences and Assessments (RISAs) employing an interactive approach and the use of that information by water managers in the corresponding RISA regions. This study finds that RISAs are effective in three important ways: first, in co-producing usable information and achieving a high rate of information use among RISA clients; second, in overcoming barriers to information use arising from negative perceptions about the usability and reliability of CI; and, finally, in fostering innovation. RISA information use is contingent on sustained scientist-client interaction and is enabled by users' willingness and capacity making RISAs most effective in reaching the largest, most capable users. These users and those who use CI from other sources do so as a strategy to manage risk. This research suggests areas for enhancing RISA CI uptake: structuring RISAs as consortia, cultivating relationships with knowledge brokers and capitalizing on existing knowledge networks, and increasing public education and outreach. Beyond the interactive research models, findings suggest CI uptake may be enhanced by building capabilities for long-term water planning at water systems and bolstering public science citizenship and climate literacy.

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August 2003 · Journal of Antimicrobial Chemotherapy

Klaus Kümmerer

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July 2002 · Quality and Safety in Health Care

G E Knox

Is a culture of safety the necessary prerequisite for allowing risk management to evolve?.

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Adapting to Climate Change: 2.0 Enterprise Risk Management

September 2017

Most companies do not yet recognize what it means to adapt to future climate change, and do not yet see it as a business priority. Adapting to Climate Change tackles two key questions facing decision makers: 1) Is adaptation worth it to me? and 2) If it is worth it, can I really tackle it? If a company has reason to worry about the potential impacts of weather on its operations and supply chains, ... [Show full abstract] it probably has cause to worry about climate change. However, "adapting to the weather" is not the same as incorporating climate change adaptation into corporate planning. In the former a company is managing conditions they are already experiencing. The latter involves preparing for forecasted impacts of climate change. Focusing on today's weather and not tomorrow's climate leaves a lot of risk on the table, especially if the climate continues to change faster than many climate models have projected. The uncertainties associated with forecasting climate change on a timeframe and at a scale that is relevant to corporate decision making can appear daunting. It is not necessary, however, to have perfect information to advance corporate preparedness for and resilience to climate change. Companies can improve their ability to make robust decisions under conditions of uncertainty without perfect information. A Bayesian approach to reducing uncertainty over time can cost-effectively support companies in understanding and managing many potential climate risks and can avoid the need to depend on future predictions. Instead, initial effort can focus on where a company will have confidence in its analysis and the ability to influence its level of risk, namely in assessing its exposure and vulnerability to climate hazards. As the hazards themselves become more clear, risk management strategies can be quickly adapted. © 2013 Mark C. Trexler and Laura H. Kosloff. All rights reserved.

Conference Paper

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Propuesta de Ordenanza para Edificaciones Sismorresistentes del Municipio Bolivariano Libertador bas...

November 2011

La Ciudad de Caracas está ubicada en el límite entre las placas del Caribe y Sudamérica, lo que resulta en su moderada a alta amenaza sísmica, para lo cual existen lineamientos de análisis y diseño de las edificaciones en la norma Nacional para Edificaciones Sismorresistentes, entre lo que destaca básicamente el mapa de zonificación sísmica con el nivel de amenaza en roca y cuatro formas ... [Show full abstract] espectrales relacionadas a una clasificación básicas de suelo. Sin embargo, a esa escala no se consideran en detalle los efectos de sitio asociados a cuencas sedimentarias, a partir de esto se desarrolló el estudio de Microzonificación Sísmica de Caracas el cual contempla un mapa de microzonas al cual va asociado una actualizada caracterización de la amenaza en roca y nuevas formas espectrales donde se consideró con mayor detalle los efectos de sitio. Con los resultados del estudio de microzonificación en mano se ha elaborado una propuesta de Ordenanza para Edificaciones Sismorresistentes para el Municipio Bolivariano Libertador de Caracas, que reforzará las indicaciones de la normativa Nacional y las complementará con los espectros de diseño de cada microzona sísmica, considerando los efectos de sitio, así como incorporará nuevas regulaciones orientadas a la gestión de riesgo sísmico tales como la necesaria revisión de proyectos estructurales en edificaciones esenciales por especialistas, metas de adecuación y reforzamientos sismorresistente de edificaciones existentes, creación de un fondo para el financiamiento de refuerzos y aspectos post-terremoto. Esta información podrá ser utilizada para las nuevas construcciones, así como para la priorización de evaluación y reforzamiento de las edificaciones existentes como medida de mitigación del riesgo sísmico en la Ciudad. Será importante la elaboración de propuestas de ordenanzas para los demás municipios del Área Metropolitana de Caracas y otras Ciudades.

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Helping patients avoid repeat hospital admissions

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Pamela Nadash

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Updating the economic cost of large-scale industrial accidents: Application to the historical analys...

January 2000 · Journal of Loss Prevention in the Process Industries

This paper analyses the feasibility of applying different update rates of industrial prices to the economic assessments of accidents with special emphasis on those related to the chemical process industry. The advantages and disadvantages of applying this technique to the historical analysis of accidents are analysed and compared with the results obtained with the five most widely used indexes. ... [Show full abstract] The results of a general analysis of the historical evolution of the cost of accidents recorded in two prestigious databases are also presented. Valid data are obtained for decision-making with regard to insurance premiums, revaluation of assets and risk management (administration, safety management of large chemical complexes).

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Discipline Construction and Knowledge System of “Safety Science and Engineering”

December 2012 · Procedia Engineering

Mao Haifeng

Through the discussion of the basic meaning and construction of “discipline” concept, the meaning of safety science and engineering discipline is introduced, i.e., the basic knowledge system of safety science and engineering suitable for the level of students’ physical and mental state and educational requirements, which is composed in accordance with the teaching theories for training of ... [Show full abstract] engineering bachelor, master and doctors and by selecting and organizing the contents of safety science and safety engineering, in order to meet the teaching needs for senior talents in the field of safety science and safety engineering. The discipline of safety science and engineering must be positioned in the knowledge system focusing on logical laws of the safety science system and revealing the quintessential law and practice law of safety phenomenon. This knowledge system shall include at least two parts: basic safety science knowledge system (including safety principles, risk principles, safety jurisprudence, safety economics and other knowledge) and safety engineering science knowledge system (including risk management and measurement, damage control, safety engineering, etc.).

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SISTEMAS DE GESTIÓN DE RIESGOS Y SU EVALUACIÓN EN LAS EXPLOTACIONES DE ÁRIDOS PARA SU USO EN LA INDU...

January 1970

Coloma Santamaría

RESUMEN Un adecuado diseño de proyecto empresarial debe contemplar: una correcta planificación de la prevención desde su origen, una evaluación inicial de riesgos inherentes del puesto de trabajo y una periódica actualización a medida que las circunstancias que concurran se vean alteradas. Todo ello ordenado de forma coherente con la selección de medidas de acción preventiva adecuadas a la propia ... [Show full abstract] naturaleza de los riesgos detectados y con el establecimiento de mecanismos de control que permitan evaluar la efectividad de dichas medidas, permitirá la implantación de los llamados Sistemas de Gestión de Riesgos. Estos Sistemas de Gestión de Riesgos involucran a todo el personal de empresa, por lo que se hace necesario la más amplia información y formación de todos los entes implicados en el proceso productivo, dirigidos, por un lado, al mejor conocimiento del alcance real de los riesgos derivados de la propia actividad, y por el otro, a establecer mecanismos que permitan prevenirlos y evitarlos. En el periodo actual todas las empresas experimentan profundos cambios en sus propios modelos de gestión, tratando de adaptar sus sistemas productivos a mercados más competitivos, exigentes de la mejor calidad del producto terminado. Las empresas se ven obligadas a establecer las oportunas estrategias de la calidad, entendiendo que la plena satisfacción de los clientes, sólo se produce si todos y cada uno de los entes participantes en la organización asumen que el objetivo perseguido de la calidad será el resultado de sumar todas las aportaciones de mayor o menor grado que estos hagan, encontrándose entre ellas la seguridad y salud laboral y el respeto medioambiental.

Chapter

Regulierung der ALM Zinsrisiken

January 2019

Fristentransformation macht Banken latent instabil. Sie sind daher in Finanzkrisen auf Unterstützung der Zentralbanken angewiesen. Deswegen werden Banken engmaschig reguliert. Zinsrisiken im Bankenbuch sind im Unterschied zu Zinsrisiken im Handelsbuch nicht mit Mindesteigenmittelanforderungen unterlegt. Allerdings stellen Regulatoren qualitative Anforderungen an das Risikomanagement und sie ... [Show full abstract] verpflichten die Banken, Behörden und Öffentlichkeit ausführlich zu informieren. In den letzten Jahren wurden diese Informationsanforderungen ausgebaut. Datenlieferungen und Offenlegung fordern die Banken zunehmend heraus. Dieses Kapitel beschreibt die Hintergründe und Details.

Article

Full-text available

Gestão de riscos nas universidades e centros universitários do estado de Santa Catarina

June 2012 · Revista Gestão Universitária na América Latina - GUAL

RESUMO O presente trabalho analisa e descreve a adaptação e aplicação de práticas de gestão de riscos e controles internos em instituições de ensino superior do Estado de Santa Catarina como suporte necessário ao controle das instituições. A pesquisa desenvolvida utiliza-se do método quantitativo e de corte seccional; quanto aos objetivos é do tipo descritiva, tendo como população os 5 Centros ... [Show full abstract] Universitários e as 12 Universidades do Estado de Santa Catarina. Os dados foram coletados através de questionário enviado aos gestores das IES. Os resultados da pesquisa evidenciam que a maior preocupação dos gestores, em termos de riscos está nas categorias de riscos estratégicos (fator principal: redução do número de alunos) e financeiros (fator principal: inadimplência). Por fim, conclui-se que, apesar da ausência de um sistema específico para apoio à gestão de riscos, as IES estão preocupadas com o assunto, mesmo não sendo ele ainda um assunto muito difundido e que as ações e os controles constatados por meio da pesquisa demonstram a preocupação dos gestores com a gestão de riscos nas suas instituições.

Last Updated: 21 Nov 2024