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The Eleven Deadliest Sins of Knowledge Management
Abstract
This article draws attention to a number of errors that could potentially cripple the efforts of any organization attempting to generate and leverage knowledge. Many of these errors are associated with the concept of knowledge itself—how knowledge is understood in organizational settings. The article notes the sources of each error as well as some key implications for managing knowledge. It concludes with some brief suggestions on how to avoid, or at least ameliorate these errors.
... With the increasing process of globalization, knowledge management has expanded its scope, encompassing areas such as management consulting and technological innovation within firms. However, when comparing knowledge to information, it is not surprising to find that knowledge is often viewed as a stock rather than a flow, which tends to dominate organizational thinking about knowledge (Fahey & Prusak, 1998). ...
... However, in many companies, knowledge management is perceived as a separate entity to be managed rather than an inherent part of the organizational processes that contribute to its development and nurturing (Fahey & Prusak, 1998). Thus far, numerous small businesses have failed to connect knowledge with its practical applications, lacking the ability to assess the rationale and validity of changes. ...
Knowledge management and information systems have garnered increased attention for their potential to enhance venture performance. However, there is limited research on the specific competences of information systems based on knowledge management within the context of micro and small businesses. This study aims to fill this gap by examining small businesses in the entrepreneurship field to determine whether they recognize the importance of these competences. The research focuses on a sample of 70 small businesses operating in lower-middle-income economies and employs a fuzzy-set qualitative comparative analysis (fsQCA) methodology. The findings reveal that smaller businesses acknowledge the significance of information systems competences in facilitating their organizational development and that these ventures are increasingly exposed to the value of knowledge management in their day-to-day operations. This study contributes to the existing literature by shedding light on the role of smaller businesses in lower-middle-income economies.
... From this definition, knowledge innovation is a subset of knowledge creation (Liang & Chen, 2019). Based on Fahey and Prusak's (1998) viewpoints, this study measures knowledge-creation performance from the perspective of transforming knowledge creation into productivity to achieve economic benefits. ...
Aim/Purpose: This study investigates the relationship between dual network embedding, dual entrepreneurial bricolage, and knowledge-creation performance. Background: The importance of new ventures for innovation and economic growth has been fully endorsed. Establishing incubation organizations to help new startups overcome constraints and dilemmas has become the consensus of various countries. In particular, the number of Chinese makerspaces has rapidly increased. Startups in the makerspaces form a loosely coupled dual network to cooperate and share resources, especially knowledge. Methodology: By convenience sampling, 400 startups in the makerspaces in Fujian Province, China were selected for the questionnaire survey study. In total, 307 valid responses were collected, yielding a response rate of 76.8%. The survey data were analyzed for hypothesis testing, using the PL-SEM technique with the AMOS20.0 software. Contribution: At the theoretical level, this research supplements the exploration of the influencing factors of the entrepreneurial bricolage of startups at the network level. It deepens the research on the internal mechanism of the dual network embeddedness affecting the knowledge-creation performance. In practice, it provides a theoretical basis and management inspiration for startups in makerspaces to overcome the inherent disadvantage of being too small and weak to explore innovative paths. Findings: First, relational embedding of startups in makerspaces directly affects knowledge-creation performance. Second, dual entrepreneurial bricolage plays a mediating role in diversity. Selective entrepreneurial bricolage plays a partial mediating role between relationship embedding and knowledge-creation performance. Parallel entrepreneurial bricolage plays a complete intermediary role between structural embedding and knowledge-creation performance. Dual entrepreneurial bricolage plays a complete intermediary role between knowledge embedding and knowledge-creation performance. Recommendations for Practitioners: Enterprises in the makerspaces should make dynamic adjustments to the network embedded state and dual entrepreneurial bricolage to improve knowledge-creation performance. When startups conduct selective entrepreneurship bricolage, they should strengthen relational and knowledge embeddedness to improve their relationship strength and tacit knowledge acquisition. When startups conduct parallel entrepreneurship bricolage, structural and knowledge embedding should be strengthened to improve the position of enterprises in the network to acquire diversified knowledge to explore and discover new business opportunities and project resources. Recommendation for Researchers: The heterogeneity of industries and regions may impact the dual network embedding mechanism of startups. Researchers can choose a wider range of regions and industries for sampling. Impact on Society: This study provides a theoretical basis and management inspiration for startups to overcome the inherent disadvantage of being too small and weak to explore innovative paths. It provides a basis to support startups in unleashing innovation vitality and achieving healthy growth. Future Research: Previous studies have shown that network relationships and bricolage behavior have a certain relationship with the enterprise life cycle. Future research can adopt a longitudinal research design across time points, which will increase the explanatory power of research conclusions.
... Más en concreto, debe hacerse énfasis en las importantes limitaciones de los enfoques a la GC demasiado centrados en los aspectos de las Tecnologías de la Información y la Comunicación (TIC). Así, los aspectos culturales y humanos son de una importancia crucial como elementos potencialmente inhibidores o potenciadores de los procesos de creación y transferencia del conocimiento, idea ampliamente extendida entre numerosos expertos (BROWN y DUGUID, 1998;FAHEY y PRUSAK, 1998;LANK, 1997;MARTINY, 1998;MCDERMOTT y O'DELL, 2001;NEWELL et al., 2001;O'DELL y GRAYSON, 1998;RUGGLES, 1998;STOREY y QUINTAS, 2001). A pesar de ello, muchas iniciativas de GC en el mundo de la empresa todavía relegan a un segundo plano una decidida atención a las cuestiones de tipo cultural y humano, evidencia constatada por importantes estudios empíricos, tanto en un ámbito internacional (por ejemplo, KPMG Consulting, 2000) como también nacional (por ejemplo, ALMANSA, ANDREU y SIEBER, 2002;PwC, 2001). ...
Este trabajo ha sido seleccionado y ha obtenido el accésit Premio Estudios Financieros 2003 en la modalidad de Recursos Humanos. La gestión del conocimiento (GC) debe ir mucho más allá de la utilización de herramientas técnicas centradas en el uso de tecnologías de la información y la comunicación. Obviamente, éstas resultan fundamentales en los esfuerzos para optimizar la creación, transferencia y utilización de conocimiento en el seno de la organización. No obstante, la GC sólo será plenamente eficaz si las personas que deben impulsarla están suficientemente capacitadas y motivadas para ello. Sin embargo, a pesar de la importancia de multitud de condicionantes psicosociales y culturales para la eficacia de los procesos organizativos de desarrollo de conocimiento, ni directivos ni investigadores suelen tener en cuenta estas consideraciones de modo suficientemente consistente. Ante esta situación, el objetivo de este trabajo es doble. De un lado, se pretende contribuir al edificio teórico acerca del vínculo entre GC y dirección de recursos humanos. De otro lado, en estrecha conexión con el propósito anterior e implícitas en las diversas reflexiones que integran el trabajo, se ofrecen algunas indicaciones y recomendaciones para personas que, con responsabilidades directivas, deseen llevar a buen puerto cualquier iniciativa o proyecto de GC. Para ello se han analizado detalladamente las experiencias de tres importantes organizaciones intensivas en conocimiento. Mediante métodos de investigación cualitativos, se ha desarrollado un modelo teórico basado en la evidencia empírica obtenida.
This paper proposes a research agenda for knowledge management research and practice. To do this, it first reviews selected past knowledge management activity, especially that published in KMRP, including descriptions, predictions, initiatives and other research agendas. This merges into a consideration of the current states of knowledge management literature and
knowledge management practice, and some issues that need to be taken into account for the future. These are used to synthesise an agenda whose key feature is research on practice, not just research and practice.
Coraz częściej podejmując działania dotyczące przedsiębiorstwa, należy mieć na uwadze relacje pomiędzy dostawcą a odbiorcą, które są niezbędnym elementem decydującym o jego obecności na rynku. W tym obszarze coraz częściej doceniany jest również kapitał ludzki, wiedza oraz kapitał intelektualny, zwłaszcza w długim okresie. Coraz więcej przedsiębiorstw rozumie, że zarządzanie wiedzą, to krok w kierunku doskonalenia nie tylko wybranego procesu (w badanym przypadku w obszarze współpracy z dostawcami) ale również całej organizacji. Celem niniejszego artykułu jest sprawdzenie, czy w przedsiębiorstwach działających w Polsce w branży metalowej, załoga podświadomie wykorzystuje elementy zarządzania wiedzą - wdrażanie wypracowanych w przedsiębiorstwie praktyk, modyfikacja istniejących procedur postępowania, dzielenie się wiedzą w zespole, samodzielne działania usprawniające wykonywanie pracy- o których być może nigdy nie słyszała. Instrumentem badawczym, który pozwolił na uzyskanie wyników była ankieta. Najważniejszym elementem przeglądu otrzymanych wyników była analiza ważności czynników zarządzania wiedzą oraz ich wpływu na kształtowanie się wzajemnych relacji pomiędzy dostawcami i partnerami wybranych przedsiębiorstw branży metalowej w kontekście wybranych zasad zarządzania Toyoty. Przyjęte podejście umożliwiło zidentyfikowanie różnic w odpowiedziach ankietowanych w obu grupach przedsiębiorstw, dając jednocześnie podstawy do dalszych badań nad kierunkami doskonalenia współpracy z dostawcami wykorzystując elementy zarządzania wiedzą.
This chapter explores the concepts, requirements, structures, and processes of data or information governance. Data governance comprises the principles, policies, and strategies that are commonly adopted, the functions and roles that are needed to implement these policies and strategies, and the consequent architectural designs that provide both a home for the data and, less obviously, an operational expression of policies in the form of controls and audits. This speaks to the “What?” and “How?” of data governance, but the “Why?” is what justifies the extraordinary efforts and lengths organizations must go to in the pursuit of effective data governance. This receives a fuller answer in this chapter; in brief, information is a valuable asset whose value is threatened both by loss of integrity, the principal internal threat, and by its potential for theft or leakage, compromising privacy, business advantage, and failure to meet regulatory requirements—the external threats. Internal and external threats are not quite so neatly distinguished in real life, as we shall see in this chapter.KeywordsData governanceResearch data governanceInformation governanceData integrityInternal and external threatsSecurityPrivacyConfidentialityRegulatory frameworksHIPAACommon rule
The COVID-19 pandemic caused most companies and organizations to start utilizing remote work. Naturally, this gave rise to many issues regarding employee performance, communication, and collaboration, especially in the early stages of the pandemic. Since the beginning of the pandemic, organizations and employees have learned to cope with the situation. In this paper, we wanted to study how the COVID-induced remote work period has impacted organizational knowledge creation processes. By conducting a case study in a higher education organization, we conclude that the SECI mode of socialization was affected the most by the remote work period. In addition, we found no differences between genders. Younger employees were better at combination, and employees from the ICT department coped better with socializing during the remote work period. Based on the results of the study, we conclude that if remote work remains dominant, organizations might stand to lose more tacit knowledge due to lowered socialization over time.
This chapter looks at human knowledge in general. Getting to know something is one of the many processes of the human brain and knowledge is its result. These have been the subjects of human inquiry for millennia, a process that has been formalised in scholarly studies called epistemology.
This book offers a close-up look at a factory in Japan that is typical of what the author calls 'Knowledge Works'. Like so many Japanese factories, this one - the Yanagicho works of the Toshiba Corporation - is highly productive, efficient, and flexible. While the factory is ordinary looking on the outside, its workers are anything but ordinary as they strive to improve the way they work and the quality of the products they produce. The key to this is the continuous creation and application of knowledge throughout the factory, from workers on the shop floor, to research and development engineers, to top management. The author explains how Japanese culture and religion prepare workers for their role in this process of creating and disseminating knowledge.
Intellectual Capital
- For
- Example
- Thomas A See
- Stewart
For example, see, Thomas A. Stewart, Intellectual Capital (New York, NY: Double-day/Currency, 1997).
Our perspective on this controversial subject is strongly influenced by An Evolutionary Theory of Economic Change
- R R Nelson
- Sidney G Winter
Our perspective on this controversial subject is strongly influenced by R.R. Nelson and Sidney G. Winter, An Evolutionary Theory of Economic Change (Cambridge, MA: Harvard University Press, 1982).
SPRING 1 998 The Eleven Deadliest Sins of Knowledge Management 4. The centrality of the human role in identifying and executing decision and action implications again reinforces the criticality of errors 3
- California Management
- Vol
CALIFORNIA MANAGEMENT REVIEW VOL 40, NO. 3 SPRING 1 998 The Eleven Deadliest Sins of Knowledge Management 4. The centrality of the human role in identifying and executing decision and action implications again reinforces the criticality of errors 3, 4, and 5.
the many illustrations of scenarios as a means to develop alter-native memories of the future in
- See
See, for example, the many illustrations of scenarios as a means to develop alter-native memories of the future in Liam Fahey and Robert Randall, eds., Learning from the Future: Competitive Foresight Scenarios (New York, NY: John Wiley and Sons, 1998).