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Is Business Mistreating America's Model Minority?

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Abstract

Business institutions are expected to treat customers of diverse backgrounds without bias. This study explores the relative satisfaction of Asians following service episodes at fast food establishments in the United States as compared to non-Asians. The study findings indicate Asians are less satisfied with both the personal service and the service settings in which fast food is provided them. The causes for the differences identified remain unclear. The results may bring to light a need to place greater emphasis on enabling businesses to become more culturally competent in terms of this growing minority group within the United States.

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... The methodology used for the collection of the primary data is then outlined. In the findings section, customer ratings are reported based on statistical differences found while controlling for the possible effects of customer age, gender, education, and ethnicity/race, for such have been reported to influence customer satisfaction ratings (Gagliano and Hathcote, 1994; Tucker and Adams, 2001; Gilbert, 2003). The concluding section addresses the study limitations, managerial implications, and recommendations for further research. ...
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Social, academic, emotional functioning and social support of 99 ninth-grade Asian American students were investigated using standardized measures. When compared to 404 ninth-grade Caucasian adolescents who had attended the same school, Asian American students exhibited less delinquent behavior and performed better academically. However, they were significantly more isolated, more depressed and anxious, less apt to be involved in after school activities or seek help for their problems, and internalized their social problems. Also, they had fewer role models and less social support, underscoring the psychosocial and emotional plight of Asian American adolescents and the dire need to establish proactive outreach programs.
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IN ORDER THAT ASIAN AMERICANS BE MORE ADEQUATELY PROVIDED WITH MENTAL HEALTH SERVICES, IT WILL BE NECESSARY TO: (1) have a thorough educational campaign over a long period of time to help Asians overcome their negative prejudices against mental illness, (2) devise culturally relevant diagnostic techniques, and (3) have treatment consonant with the cultural backgrounds of the patients and befitting the role expectations of the patients. It is likely that even with an excellent educational campaign, appropriate diagnoses, and culturally sensitive treatment methods, the first patients we will see will be those most seriously and chronically disturbed, probably when the family feels no longer able to cope with their psychotic behavior. We hope that subsequently, through the educational campaign and also through the outreach efforts of the Asian Mental Health Clinic, Asian Americans who are not psychotic but who want relief from psychosomatic symptoms, tension, depression, or help with family or marital problems will apply.
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In a Chinese sample of 208 the Big Five personality traits profile was compared for 104 assertive and 104 nonassertive students. While assertiveness was associated with higher scores on Neuroticism, Extraversion, and Openness, Nonassertiveness was associated with greater scores on Agreeableness and Conscientiousness. Implications of the findings for cross-cultural counselling were highlighted.
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The literature of the past two decades on Japanese-American culture, behavior, and mental health services and issues is reviewed. Counseling and psychotherapy with these clients are then discussed, taking into account traditional Japanese cultural values, with particular emphasis on verbal and nonverbal factors affecting therapeutic approaches and communication.
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Using data on the characteristics of 1043 physicians who graduated from a medical school in Korea, the authors analyze the effects of immigrant status, gender, and year of graduation on their choice of medical practice specialty. The specialty areas are categorized into 2 groups, "core" and "periphery," on the basis of the reported median income of practitioners in each specialty. The results of log-linear model analyses indicate that female physicians are more likely to immigrate to the United States than male physicians, although the general trend of immigration does not notably change over time. In the main equation, immigration status shows a significant peripheral effect as immigrant physicians are much more likely to practice in peripheral areas than their home-staying counterparts. Gender status is also found to have a significant peripheral effect. When these Korean immigrant physicians are compared with the US-educated physicians in regard to their areas of practice, the same pattern of peripherization is observed among the immigrants. The findings suggest that, despite their secular image of "success," immigrant professionals in the United States carry on the same kind of marginal economic activities within the professional labor market as unskilled immigrant workers do within the nonprofessional labor market.
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