... The academic literature on citizen complaints can be organized in terms of studies about the receipt and processing of complaints (Brandl, Stroshine, & Frank, 2001;Dugan & Breda, 1991;Griswold, 1994;Hassell & Archbold, 2010;Hickman, 2006;Hickman, Piquero, & Greene, 2000;Hudson, 1970; Independent Commission on the Los Angeles Police Department, 1991;Lersch & Mieczkowski, 1996;Liederbach, Boyd, Taylor, & Kawucha, 2007;Littlejohn, 1981;Pate & Fridell, 1993;Wagner, 1980aWagner, , 1980bWorrall, 2002), the characteristics of officers who are the subjects of complaints (Brandl et al., 2001;Hassell & Archbold, 2010;Hickman et al., 2000;Lersch & Mieczkowski, 1996, 2000Liederbach et al., 2007;Pate & Fridell, 1993;Wagner, 1980b), and the characteristics of complainants (Hudson, 1970;Lersch & Mieczkowski, 1996;Liederbach et al., 2007;Pate & Fridell, 1993;Wagner, 1980a). There is also literature focused on the structural correlates of complaint volumes and dispositions, such as agency organizational characteristics, the presence of external review entities, agency policies and procedures, and community demographics (Brandl et al., 2001;Cao, 1999;Cao, Deng, & Barton, 2000;Griswold, 1994;Hassell & Archbold, 2010;Hickman, 2006;Hickman & Piquero, 2009;Hickman et al., 2000;Lawton, Hickman, Piquero, & Greene, 2001;Lersch, 1998;Lersch & Mieczkowski, 1996, 2000Shjarback, 2015;Worrall, 2002). Finally, there have been at least two national-level data collection efforts reported in the literature (Hickman, 2006;Pate & Fridell, 1993). ...