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The Evolution of E-Government Among Municipalities: Rhetoric or Reality
Abstract
Information technology has become one of the core elements of managerial reform, and electronic government (e-government) may figure prominently in future governance. This study is designed to examine the rhetoric and reality of e-government at the municipal level. Using data obtained from the 2000 E-government Survey conducted by International City/County Management Association and Public Technologies Inc., the article examines the current state of municipal e-government implementation and assesses its perceptual effectiveness. This study also explores two institutional factors (size and type of government) that contribute to the adoption of e-government among municipalities. Overall, this study concludes that e-government has been adopted by many municipal governments, but it is still at an early stage and has not obtained many of expected outcomes (cost savings, downsizing, etc.) that the rhetoric of e-government has promised. The study suggests there are some widely shared barriers (lack of financial, technical, and personnel capacities) and legal issues (such as privacy) to the progress of municipal e-government. This study also indicates that city size and manager-council government are positively associated with the adoption of a municipal Web site as well as the longevity of the Web site.
... The emergence of Information Communication Technologies and globalization are placing new demands on governments around the world. And Information technology has become an essential part of managerial reforms (Moon, 2002). Internet has eventually reshaped the organization of government (Tat-Kei Ho, 2002). ...
... Internet is progressively being used to reinvent the structure and efficiency Vol 14, Issue 9, (2024) E- ISSN: 2222-6990 To Link this Article: http://dx.doi.org/10.6007/IJARBSS/v14-i9/22680 of the public sector (Chen et al. 2006). Moon (2002), actually suggested that e-government will become a defining aspect of governance. The Post and Digital economy minister of Togo Cina Lawson at the opening of a training workshop points out the struggling state of the Togolese public administration and insists on the fact that an improvement is needed through a successful and well performing e-government platform (Da Silva, 2015). ...
... The benefits of e-Government includes reduced corruption, increased transparency, greater convenience, higher revenues, and lower costs (Bhatnagar and Deane, 2004). Information Technology has actually created avenues for improving efficiency and quality of public service delivery to citizens (Moon, 2002). However, these benefits can be achieved only through actual and effective e-Government uptake by citizens (United Nations, 2014). ...
... Existing literature has predominantly focused on the adoption and implementation of egovernment systems (Moon, 2002;Estevez & Janowski, 2013), with limited empirical research exploring their specific effects on transparency mechanisms and citizen trust in government services. This gap underscores the need for empirical studies that systematically investigate the relationship between e-government initiatives, transparency practices, and citizen trust, particularly within diverse socio-political contexts. ...
... Prior research has laid foundational insights into various aspects of e-government, transparency, and citizen trust. Studies have explored the benefits of e-government in enhancing service efficiency and accessibility (Moon, 2002), as well as its potential to promote government accountability and responsiveness (Estevez & Janowski, 2013). Additionally, research has highlighted the challenges associated with ensuring transparency in egovernment practices, including issues of data privacy, cybersecurity, and the digital divide (Haque & Rattan, 2020;Chadwick, 2013). ...
... E-government initiatives significantly influence transparency within government operations by enhancing access to information and decision-making processes (Moon, 2002;Estevez & Janowski, 2013). Digital platforms facilitate the dissemination of government data and policies, allowing citizens to monitor administrative activities and hold officials accountable (Chadwick, 2013). ...
This study investigates the relationship between e-government initiatives, transparency, and citizen trust in government services. By synthesizing existing literature and analyzing case studies from various countries, the research aims to understand how digital governance and transparency can influence public trust in governmental operations and services. E-government, which encompasses the use of digital platforms and technologies to deliver government services, is found to play a significant role in enhancing transparency and accessibility. The study reveals that e-government initiatives facilitate greater openness by providing citizens with easy access to information and services, thereby reducing opportunities for corruption and enhancing accountability. This increased transparency is shown to be crucial in fostering a more informed and engaged citizenry. Transparency in government is identified as a key factor in building citizen trust. The research highlights that when governments are open about their processes, decisions, and use of resources, citizens are more likely to perceive them as reliable and trustworthy. Transparency initiatives, such as open data platforms and online public consultations, allow for greater scrutiny and participation, which in turn can increase public confidence in government actions. Citizen trust in government services is essential for the effective functioning of a democratic society. The study indicates that trust is significantly influenced by the perceived transparency and accessibility of government services. When citizens trust that their government is transparent and accountable, they are more likely to engage with and utilize government services, leading to greater societal cohesion and cooperation. In conclusion, the interplay between e-government, transparency, and citizen trust is critical in shaping the effectiveness and credibility of government services. The study suggests that enhancing digital governance and transparency can lead to increased public trust and more effective government operations. Future research should explore the specific mechanisms through which e-government initiatives can further enhance transparency and trust in different socio-political contexts.
... E-governance refers to the use of information technologies (such as the Internet, the World Wide Web, and mobile computing) by government agencies that can transform their relationship with citizens, businesses, different areas of government, and other governments. These technologies help deliver government services to citizens, improve interactions with businesses and industries, and provide access to information (Moon, 2002). ...
... The scope of e-governance services extend from posting generally requested information on a website to providing and processing online requests such as electronic payment of taxes or other fees. The main rationale of e-governance initiatives is to put together services focused on citizens needs (Moon, 2002). ...
... E-governance involves novel forms of delivering and tailoring information and services, connecting communities and businesses locally and globally and reforming us towards digital democracy. E-governance offers flexible and convenient access to public information and services with the view of providing citizens an improved service (Moon, 2002). ...
This paper examines E-Governance and how it has reinvigorates employee service delivery in Nnamdi Azikiwe University, Awka, The specific objectives of the study includes; to examine the extent to which knowledge of ICT and its usage affect service delivery; to determine if the availability of modern ICT gadgets enhances service delivery and to examine the extent to which epileptic power supply affects the implementation of better service delivery in the University. Three research questions guided the study which was used to formulate the hypotheses. The Population of the study was 6,350 which comprises of teaching and non-teaching staff of the University while Taro Yamane formula was used to draw a sample size of 376. However, 350 of the distributed questionnaire were retrieved which was used for the analysis. Simple percentage was used in analyzing the data. The study revealed that during the period under study, the University recorded tremendous heights in the use of electronic governance such as Staff annual appraisal; Staff daily clock in attendance; online checking of mails; Digital payment of students’ school fees; Online checking of semester results by students; Online application and defense of postgraduate thesis and dissertation to mention but a few. It was therefore recommended that the Universityshould consolidate on the achievements already recorded.
... It is crucial to comprehend the impact of e-government services on public trust. Norris (2001) and Moon (2002) highlight the role of digital technology in bolstering civic engagement and accountability. This theory aims to unravel the intricate link between e-government services and public trust in Indonesian local governments. ...
... Surveys, interviews, and usability studies can provide valuable insights into the impact of user experience, satisfaction, and outcomes on public trust in e-government initiatives. Moreover, Moon (2002) and Norris (2001) offer profound insights into the broader context of e-government adoption and its implications for citizen engagement and trust. ...
... This trust hinges on the belief that officials and governmental bodies will uphold ethical standards, adhere to laws and regulations, and prioritize citizens' well-being and rights in decision-making processes (Levi & Stoker, 2000;Li & Shang, 2023). Particularly in the context of e-government-based public service provision, institutional trust is integral to public trust, encompassing society's expectations regarding the reliability, responsiveness, and fairness of digital platforms and processes managed by governmental entities (Maulana et al., 2022;Moon, 2002). Therefore, institutional trust serves as an indicator of societal trust in government e-government initiatives that adhere to democratic regulatory standards and governance. ...
Aim/Purpose: This study aims to investigate the influence of e-government public services on public trust at the local government level, addressing the pressing need to understand the factors shaping citizen perceptions and trust in government institutions. Background: With the proliferation of e-government initiatives worldwide, governments are increasingly turning to digital solutions to enhance public service delivery and promote transparency. However, despite the potential benefits, there remains a gap in understanding how these initiatives impact public trust in government institutions, particularly at the local level. This study seeks to address this gap by examining the relationship between e-government service quality, individual perceptions, and public trust, providing valuable insights into the complexities of citizen-government interactions in the digital age. Methodology: Employing a quantitative approach, this study utilises surveys distributed to users of e-government services in one of the regencies in Indonesia. The sample consists of 278 individuals. Data analysis is conducted using Partial Least Squares Structural Equation Modelling, allowing for the exploration of relationships among variables and their influence on public trust. Contribution: This study provides insights into the factors influencing public trust in e-government services at the local government level, offering a nuanced understanding of the relationship between service quality, individual perceptions, and public trust. Findings: This study emphasises information quality and service quality in e-government-based public services as crucial determinants of individual perception in rural areas. Interestingly, system quality in e-government services has no influence on individual perception. In the individual perception, perceived security and privacy emerge as the strongest antecedent of public trust, highlighting the need to guarantee secure and private services for citizens in rural areas. These findings emphasise the importance of prioritising high-quality information, excellent service delivery, and robust security measures to foster and sustain public trust in e-government services. Recommendations for Practitioners: Practitioners must prioritise enhancing the quality of e-government services due to their significant impact on individual perception, leading to higher public trust. Government agencies must ensure reliability, responsiveness, and the effective fulfilment of user needs. Additionally, upholding high standards of information quality in e-government services by delivering accurate, relevant, and timely information remains crucial. Strengthening security measures through robust protocols such as data encryption and secure authentication becomes essential for protecting user data. With that in mind, the authors believe that public trust in government would escalate. Recommendation for Researchers: Researchers could investigate the relation between system quality in e-government services and individual perception in different rural settings. Longitudinal studies could also elucidate how evolving service quality, information quality, and security measures impact user satisfaction and trust over time. Comparative studies across regions or countries can reveal cultural and contextual differences in individual perceptions, identifying both universal principles and region-specific strategies for e-government platforms. Analysing user behaviour and preferences across various demographic groups can inform targeted interventions. Furthermore, examining the potential of emerging technologies such as blockchain or artificial intelligence in enhancing e-government service delivery, security, and user engagement remains an interesting topic. Impact on Society: This study’s findings have significant implications for fostering public trust in government institutions, ultimately strengthening democracy and citizen-government relations. By understanding how e-government initiatives influence public trust, policymakers can make informed decisions to improve service delivery, enhance citizen engagement, and promote transparency, thus contributing to more resilient and accountable governance structures. Future Research: Future research could opt for longitudinal studies to evaluate the long-term effects of enhancements in service quality, information quality, and security. Cross-cultural investigations can uncover universal principles and contextual differences in user experiences, supporting global e-government strategies in rural areas. Future research could also improve the research model by adding more variables, such as risk aversion or fear of job loss, to gauge individual perceptions.
... This is mainly done through the automation of tasks common to such organizations, especially those that require high expertise and specialization. The general view has been that such innovations are useful even if they require investments, process changes, or additional training (e.g., Marler et al., 2006), although the relative benefits of technology use in public organizations are conditional-that technology is not a universal good but its utility depends on other aspects of the organizational context (e.g., Brudney and Selden, 1995;Nedovic-Budic and Godschalk, 1996;Moon, 2002;Norris and Moon, 2005;Jun and Weare, 2011;Mergel and Bretschneider, 2013;Moon et al., 2014;Brougham and Haar, 2018;Mergel, 2018). This flows from competing claims on time and resources within agencies, from conflicts resulting from new workflows and learning curves, and from disruption to routines and power relationships. ...
... We also examine the impact of the forensic laboratory's organizational context. If laboratories are members of larger, multiple lab consortia, we expect that increased size pushes them toward the adoption new technologies and innovations (more so than their standalone counterparts) due to greater capacity or greater sensitivity (Moon, 2002;Holden et al., 2003;Jun and Weare, 2011;Moon et al., 2014;Connolly et al., 2018). As with contracting out, we also have competing predictions for this variable given the possibility of shifting responsibility. ...
While governments have long discussed the promise of delegating important decisions to machines, actual use often lags. Consequently, we know little about the variation in the deployment of such delegations in large numbers of similar governmental organizations. Using data from crime laboratories in the United States, we examine the uneven distribution over time of a specific, well-known expert system for ballistics imaging for a large sample of local and regional public agencies; an expert system is an inference engine joined with a knowledge base. Our statistical model is informed by the push-pull-capability theory of innovation in the public sector. We test hypotheses about the probability of deployment and provide evidence that the use of this expert system varies with the pull of agency task environments and the enabling support of organizational resources—and that the impacts of those factors have changed over time. Within this context, we also present evidence that general knowledge of the use of expert systems has supported the use of this specific expert system in many agencies. This empirical case and this theory of innovation provide broad evidence about the historical utilization of expert systems as algorithms in public sector applications.
... As a consequence of the profound impact of the information technologies (IT) in the societal organization during the last decades, a growing body of knowledge and practice has evidenced the innovative potential of the digital transformation of public administration not only in terms of internal procedural management but also in terms of external service provision, including its relationship with the citizens [1][2][3][4][5][6]. Moreover, according to political agendas and governmental strategies, this digital transformation has become a key objective [3,7,8], which is corroborated by the United Nations, which envisages the use of digital tools to support policy making and public service delivery for its sustainable development goals [3,8,9]. ...
... According to different studies (e.g., [1,[12][13][14][15][16][17]), various maturity stages of digital government may coexist, reflecting different degrees of technical sophistication and interaction with citizens [18], including catalog (i.e., online existence of digital services), transaction (i.e., electronic transactions between the government and citizens), vertical integration (i.e., existence of connections between the local systems and higher-level systems), and horizontal integration (i.e., systems' integration across different functions allowing citizens to access different public services) [12,18]. Considering these maturity stages, the citizens' engagement assumes a normative perspective; that is, since the adoption of IT presents several advantages, it is desirable that citizens be actively engaged [8]. ...
This systematic literature review aimed to assess the methodological quality of user-centered usability evaluation of digital applications to promote citizens’ engagement and participation in public governance by (i) systematizing their purposes; (ii) analyzing the evaluation procedures, methods, and instruments that were used; (iii) determining their conformance with recommended usability evaluation good practices; and (iv) identifying the implications of the reported results for future developments. An electronic search was conducted on Web of Science, Scopus, and IEEE Xplore databases, and after a screening procedure considering predefined eligibility criteria, 34 studies were reviewed. These studies performed user-centered usability evaluation of digital applications related to (i) participatory reporting of urban issues, (ii) environmental sustainability, (iii) civic participation, (iv) urban planning, (v) promotion of democratic values, (vi) electronic voting, and (vii) chatbots. In terms of the methodological quality of the included studies, the results suggest that there is a high heterogeneity of the user-centered usability evaluation. Therefore, there is a need for recommendations to support user-centered usability evaluations of digital applications to promote citizens’ engagement and participation in public governance to improve the planning and conduction of future research.
... This means that the literature has emphasized the need to monitor and review progress and setbacks in the process of e-government implementation at different stages (Moon, 2002;Heeks, 2006;Nawafleh and Fares, 2024). Regarding the assessment model applied in this research, it is important to note that it focuses on six efficiency standards: Digitalization, Utility, Reliability, Efficiency, User Satisfaction, and Accessibility forming the e-government assessment model (EGOVSAT). ...
... The integration of e-government services is continuously growing in recognition as an essential element of innovation in the public sector, ensuring easy access by citizens and stakeholders to information, transactions, and government services through e-government services (Moon, 2002). It also offers many benefits related to efficiency, transparency, citizen participation, and speed of access and use of data (Heeks, 2006). ...
In this study, we address the pressing need to improve e-government services by conducting a comprehensive evaluation of document management practices within the Ministry of Higher Education in the Kurdistan Region of Iraq. Employing structural equation modeling and regression modeling techniques, we assess the effectiveness of key variables using the six factors (digitalization, utility, reliability, efficiency, user satisfaction, and accessibility) under the e-government assessment model. Our findings reveal that user satisfaction and ease of access are pivotal for the success of e-government services, with digitization and efficiency significantly impacting operational effectiveness. Furthermore, it also concerns that without improving the overall user satisfaction, the level of acceptance and use of e-government remains low. High user satisfaction can make a lot of difference in overall engagement besides improving service delivery among organizations. Through insights specific to the Kurdistan Region, we underscore the importance of balancing technical infrastructure with user experience. Our proposed six-factor model offers valuable guidance for policymakers and practitioners globally, aiming to enhance e-government services.
... The e-residency option for people of different countries to open Estonia's electronic services is another proof of the opportunities that egovernance can open for a country [17,18]. Likewise there are nations like South Korea and Singapore that have integrated highly sophisticated e-governance systems for improving the involvement of public as well as the efficiency of the government functioning [19]. Thus, the level of e-governance in Africa remains rather dissimilar across the continent. ...
... Access to public information is crucial for democracy (Dahl, 2000), as an informed citizenry can participate more consciously in decision-making (Cid Botteselle et al., 2012). Concepts such as open government, open data, e-government, and e-democracy are linked to positive practices that underscore their necessity and utility in the contemporary digital landscape (Coleman;Blumler, 2009;Welch et al., 2004;Moon, 2002). ...
This research examines the newsmaking practices followed by local journalists in the Colombian Caribbean Region when covering information related to local administrations. It also explores the practices of communication officials in the Office of the Mayor, focusing on how they inform both citizens and journalists in the region. The data collection method involved semi-structured interviews with sixteen press and television journalists from the Caribbean Region, as well as with three communication professionals in charge of local administrations in Barranquilla, Santa Marta, and Cartagena. Subsequently, a thematic analysis was performed to identify patterns in the transcripts of these interviews. The topics discussed with journalists included the number of people covering local news in the newsroom; sources of information; criteria for selecting published information, and the presence of censorship or self-censorship in reporting on local management. For the communications professionals in the Offices of the Mayor, the topics covered the mission of their office; criteria for publishing information; channels used for disseminating information to citizens and journalists; the significance of the Transparency and Access to Public Information Law for their office, and the budget allocated for media advertising. The results revealed that censorship and self-censorship occur among journalists when reporting on local administrations, particularly when scrutinizing their management. For those in charge of communication in the respective Offices of the Mayor, the directives from each are definitive in producing information. Both situations prevent citizens from receiving complete, transparent, and good quality information, which is detrimental to democracy
... Previous attempts to examine evolutionary aspects of e-government include large-scale surveys (Moon, 2002), science mapping (Alcaide-Muñoz et al., 2017), literature reviews (Gil-Garcia & Martinez-Moyano, 2007), and analysis of websites (Pina et al., 2009;Cullen et al., 2003). In this paper, we build on this body of research by analyzing the evolution of local government. ...
The terminology associated with the use of information and communication technologies in the public sector has shifted over time, from information technology to digitalization. This change raises the question of whether corresponding shifts in government practices have accompanied it. To investigate this issue, we use topic modeling to analyze a corpus of IT- and digitalization strategies from Swedish local governments, produced over three decades. Our analysis reveals salient topics covered in these strategies and classifies them, displaying patterns of both continuity and change. Some of these patterns reflect dominant discourses about technological governance and the provision of digital services based on citizens’ needs, but there is also a notable absence of content related to democracy and participatory practices. Taken together, our study contributes empirically with an evolutionary perspective on digital government strategies and methodologically with the adoption of computational methods for this purpose.
... Pengukuran kinerja organisasi yang efektif dan teratur dapat membantu organisasi untuk meningkatkan kinerjanya, memberikan pelayanan yang lebih baik kepada masyarakat, mengevaluasi keberhasilan implementasi strategi, dan mencapai tujuan organisasi. Berikut beberapa metode pengukuran kinerja organisasi (Wardhana, Aditya, et al, 2022;Kusuma, Kurnia, and Rahman, 2020;Osei-Kojo, and Amankwah-Amoah, 2020;Sultana, Akhtar, and Latif, 2019;Smith, Banaszak-Holl, and Japuntich, 2019;Barata, Djazuli, and Pramudya, 2019;Helmi, Purwanto, and Susilo, 2018;Ramli, Ismail, dan Mohamed, 2018;Kurniawan, dan Sembiring, 2018;Mahfudz, Setiawan, and Zubaedi, 2017;Lee, Jung, and Kim, 2017;Moon, 2016;Christensen, Laegreid, and Roness, 2015): 1. Balanced Scorecard (BSC) adalah salah satu metode pengukuran kinerja yang populer yang memandang organisasi dari empat perspektif, yaitu keuangan, pelanggan, proses internal, dan pembelajaran dan pertumbuhan. Dalam konteks pelayanan, perspektif pelanggan penting untuk diukur untuk mengevaluasi kepuasan masyarakat terhadap pelayanan. ...
Kinerja organisasi merujuk pada kemampuan suatu organisasi dalam mencapai tujuan-tujuan yang telah ditetapkan, seperti memberikan layanan yang berkualitas, meningkatkan efisiensi dan efektivitas operasional, serta memenuhi kebutuhan masyarakat dengan baik (Wardhana, Aditya, et al, 2022).
... Many governments worldwide have started with simple steps, such as developing web pages to provide information (one-way communication) about the government and its services. Two-way communication, transactions between governments and their citizens, and the integration of various services have subsequently become a challenge in the evolution of e-government services (AL-Shehry et al., 2006;Moon, 2002). Numerous egovernment maturity models have been developed in the literature to guide countries (Fath-Allah et al., 2015). ...
This study empirically investigates the role of blockchain technology awareness in the adoption of electronic government (e-government) services in the northern part of Cyprus. With data collected from a random sample of 374 individuals eligible to use e-government services, a conceptual model that combines the Unified Theory of Acceptance and Use of Technology (UTAUT2) and the e-Government Adoption Model (GAM) was assessed. In addition to finding support for some predictors already used in prior literature, the current study investigated whether awareness of blockchain technology through its role in increasing trust would also enhance users’ intention for e-government adoption. Findings have shown that increasing blockchain technology awareness can contribute to building trust and facilitate e-government adoption. Policymakers should consider developing awareness campaigns to enhance trust and get the public to adopt the offered online services.
... High-quality software is critical for automating tasks, streamlining procedures, and improving service delivery, reducing errors, speeding up transactions, and allowing staff to focus on complex tasks. Moon (2002) highlights that e-government efforts enhance public service efficiency by automating routine tasks and improving information access. ...
This research study evaluates the preparedness of government employees to implement digital transformation and its impact on employee productivity by incorporating Herzberg's Two-Factor Theory. The Philippine government has launched several automation and digitalization initiatives to enhance public administration and increase accessibility to government services. However, digital transformation has posed challenges to employee productivity and motivation, leading to inefficiency and a lack of incentive to perform tasks due to employees' unawareness of various aspects of digitalization. The study employs a quantitative correlation research design, utilizing statistical treatments such as Weighted Mean and Pearson R to analyze and interpret the data. According to the findings, while government employees are ready and willing to embrace digital change, there is potential to increase the effectiveness of digital technologies in reducing workplace stress and improving overall well-being. The study also found a significant relationship between the readiness of government employees for workplace digital transformation and their productivity, as explained by Herzberg's Two-Factor Theory.
... G2G communication is the backbone of e-governance, where data is shared and coordinated between the governments at the Central, State, and local levels. The goal of these services is to build relationships amongst different levels of government to deliver better services [14]. G2G is also an opportunity to reach out to the global economies and establish a channel for mutual interests. ...
Background Fundamentally, there are several levels of complexities associated with the digitalization of the agriculture sector. In the context of the Indian agricultural sector, the contemporary efforts towards E-Governance are helping a progressive digitization process to be realized through the comprehensive National E-governance Plan for Agriculture (NeGP-A), one of the Indian government's Multimodal Projects (MMPs). The cornerstone of the recent digital push in agriculture through the India Digital Ecosystem of Agriculture (IDEA) framework is Digital AgriStack, an amalgamation of digital technologies and databases concentrating on farmers and the agricultural industry. Purpose Intriguingly, there is just a handful of explorative research to gain in-depth ideas on administrative efforts regarding E-governance activities in the Indian agricultural sector. Hence, a stringent effort has been made to cover all facets of E-government in Indian agriculture, beginning with its inception, advancement, and present status as well as a synergy between the center and the states across the domains of G2G, G2F, G2B, and B2F, for the first time. Findings The review presents a comprehensive list of the E-governance initiatives categorized across the four domains of governance and draws a clear picture of the Indian state of e-governance in agriculture while presenting the advancements and challenges at a global and local scale. Originality To the best of our knowledge, no such rigorous attempt has previously been made to analyze and comprehensively present as well as categorize the Indian E-governance facets in the agricultural sector. This will certainly add to the emerging knowledge in the respective E-gov agricultural domains and their applications in developing nations across the globe.
... O Portal do e-GOV é um portal online destinado a promover a prestação de serviços públicos eletrônicos, facilitando o acesso dos cidadãos e empresas às informações e aos serviços oferecidos pelo governo (Moon, 2002). Seu objetivo principal é fornecer um canal centralizado para que os cidadãos possam acessar uma variedade de serviços governamentais de forma mais eficiente e conveniente (Margetts e Dunleavy, 2013). ...
A pesquisa visa identificar os indicadores da gestão socioambiental no portal do e-GOV, um web portal, destinados a promover a prestação de serviços públicos eletrônicos, facilitando o acesso de cidadãos e empresas às informações e serviços oferecidos pelo governo. Além disso, esses portais desempenham um papel crucial na promoção da transparência, eficiência e engajamento público em questões ambientais e sociais. Com base nessa premissa, a pesquisa busca responder à seguinte pergunta: existe indicador de gestão socioambiental no portal do e-GOV do Brasil e, em caso afirmativo, quais são eles? Assim, o objetivo geral da pesquisa é levantar e analisar a existência de indicadores da gestão socioambiental adotados no Brasil na plataforma do e-GOV, verificando a confiabilidade e atualização dos dados disponíveis no portal e sua função intrínseca. Especificamente, pretende-se apresentar o conceito, histórico, objetivos e funções do portal do e-GOV no Brasil; identificar e analisar os indicadores da gestão socioambiental presentes no portal; e avaliar se esses indicadores atendem aos objetivos para os quais foram criados, bem como sua atualização. A metodologia da pesquisa é descritiva e exploratória, com uma abordagem quali-quantitativa dos dados coletados no portal do e-GOV. A análise inclui a verificação dos indicadores da gestão socioambiental existentes e se as informações estão atualizadas. Os resultados da pesquisa são consistentes, evidenciando os indicadores mais associados à gestão socioambiental.
... The transformation of government institutions through the adoption of digital tools is a key theme. Research emphasizes the potential of technologies such as artificial intelligence and data analytics to improve decision-making processes, enhance accountability, and streamline public service delivery (Moon, 2002;Fontaine, 2013). ...
As the world rapidly advances towards a digitally driven future, the role of technology in governance becomes increasingly crucial for achieving sustainable development goals (SDGs). This study aims to evaluate the impact of digital governance on the progress of Sustainable Development Goals in the context of India. The focus is on understanding how the integration of digital technologies into governance practices influences key indicators related to economic growth, social inclusion, environmental sustainability, and institutional effectiveness. The research employs a comprehensive framework to assess the multifaceted impacts of digital governance initiatives on SDGs in India. The study involves a combination of qualitative and quantitative methodologies, including case studies, surveys, and data analysis. It explores the implementation and effectiveness of various digital governance programs, such as e-governance platforms, digital infrastructure development, and technology-driven policy interventions.
... Historical Evolution of Digital Governance: Early forays into digital governance can be traced back to the advent of egovernance initiatives, where governments sought to leverage the internet to streamline administrative processes. Scholars such as West (2004) and Moon (2002) have chronicled this evolution, highlighting the transition from simple online portals to sophisticated, interconnected digital ecosystems. India's Digital India campaign and related initiatives have been instrumental in shaping this trajectory, reflecting a commitment to harnessing technology for widespread societal benefits (Chandrasekhar & Lewis, 2018). ...
In an era marked by rapid technological advancements, the role of digital platforms in fostering inclusive governance has become increasingly significant. This abstract explores the lessons learned from India's experience in leveraging digital platforms to enhance inclusivity in governance practices. The study delves into the transformative impact of digital tools on governmental processes, citizen engagement, and service delivery, with a focus on promoting equity and participation across diverse demographics. The analysis begins by examining the evolution of digital platforms in India, ranging from e-governance initiatives to contemporary innovations such as mobile applications and social media. It evaluates the extent to which these platforms have contributed to breaking down traditional barriers to access, ensuring that marginalized communities and remote regions are not left behind in the digital divide. Furthermore, the abstract assesses the effectiveness of various digital governance models employed in India, including the use of data analytics, artificial intelligence, and blockchain technologies. It explores how these innovations have streamlined decision-making processes, reduced bureaucratic bottlenecks, and enhanced transparency in the delivery of public services. A key aspect of the study is the examination of citizen participation facilitated by digital platforms. The abstract investigates how online forums, public consultations, and feedback mechanisms have empowered citizens to actively engage with government policies and initiatives. It analyzes the extent to which these mechanisms have led to more responsive and citizen-centric governance. The lessons drawn from India's experience provide valuable insights for policymakers, researchers, and practitioners worldwide seeking to harness the potential of digital platforms for inclusive governance. By understanding the successes and challenges faced by India, stakeholders can adapt and implement strategies that align with their unique sociopolitical contexts. In conclusion, this abstract contributes to the ongoing discourse on the role of digital platforms in promoting inclusive governance, offering a nuanced perspective based on India's multifaceted experiences. The findings aim to inform future initiatives and policies, fostering a global dialogue on leveraging technology to build more accessible, equitable, and participatory governance systems.
... Technology-Driven Administrative Efficiency: Researchers, such as Janssen et al. (2012) and Moon (2002), have examined the impact of technology on administrative processes. The adoption of data analytics, artificial intelligence, and other technological tools has been associated with increased efficiency, reduced bureaucratic bottlenecks, and improved service delivery. ...
In the era of rapid technological advancements, the intersection of governance innovations and digital transformations has become a focal point in the discourse on effective and accountable governance. This abstract delves into the evolving landscape of Governance Innovations in the context of Digital India, unraveling the intricate relationship between technology and accountability. The Digital India initiative, launched by the Government of India, aims to harness the power of technology to transform governance, enhance citizen services, and promote transparency. This study examines the diverse array of technological tools and platforms employed in the governance ecosystem, ranging from e-governance portals to data analytics, artificial intelligence, and blockchain. It investigates how these innovations are reshaping traditional governance structures and processes, ultimately influencing the level of accountability within the system. The nexus between technology and accountability is explored through various dimensions. Firstly, the study assesses the role of digital platforms in facilitating citizen participation and engagement, providing them with real-time access to information and services. Secondly, it scrutinizes the implementation of digital tools to enhance the efficiency of government processes, reduce bureaucratic red tape, and minimize corruption. Thirdly, the study evaluates the challenges and ethical considerations associated with the adoption of emerging technologies in governance, highlighting the need for robust frameworks to ensure accountability and protect citizen rights. Drawing on case studies and empirical research, this abstract sheds light on successful instances of governance innovations in Digital India and identifies potential areas for improvement. It also addresses the inherent risks and vulnerabilities associated with the digitization of governance, emphasizing the importance of cybersecurity and data privacy measures. As governments worldwide grapple with the ongoing digital transformation, this abstract contributes to the broader discourse on leveraging technology for accountable governance. By analyzing the dynamics of the interplay between technology and accountability in the context of Digital India, this study provides insights that can inform policymakers, researchers, and practitioners on optimizing governance frameworks for the digital age.
... Research on e-governance spans various global contexts, highlighting its potential to enhance transparency and accountability. Studies by Heeks (2006) and Moon (2002) emphasize the transformative impact of e-governance on administrative processes, emphasizing its potential to reduce corruption and improve service delivery. Global case studies demonstrate varying degrees of success, underscoring the importance of context-specific implementation strategies. ...
In recent years, the rapid advancement of information and communication technologies has prompted governments worldwide to adopt electronic governance (e-governance) as a means to enhance transparency and accountability in public administration. This study aims to evaluate the effectiveness of e-governance initiatives in India in promoting transparency and accountability within the governmental system. The research employs a mixed-methods approach, combining quantitative analysis of key e-governance indicators and qualitative assessments through case studies and stakeholder interviews. The study focuses on the implementation of various e-governance tools and platforms, including online portals, mobile applications, and data analytics systems, across different levels of the Indian government. The quantitative aspect involves the measurement of the accessibility, usability, and responsiveness of e-governance platforms, assessing their impact on citizen engagement and participation. Key performance indicators such as user satisfaction, service delivery efficiency, and the reach of e-governance services will be analyzed to gauge the overall effectiveness of these initiatives. On the qualitative front, case studies will be conducted to understand the challenges and successes of specific e-governance projects in promoting transparency and accountability. Stakeholder interviews with government officials, technology experts, and citizens will provide insights into the perceived benefits, drawbacks, and potential areas for improvement in the current e-governance landscape. The findings of this research aim to contribute to the existing body of knowledge on e-governance by offering a comprehensive assessment of its role in fostering transparency and accountability in India. The results are expected to inform policymakers, government officials, and researchers about the strengths and weaknesses of current e-governance initiatives, paving the way for informed decision-making and the development of more robust strategies for the future. Ultimately, the study seeks to provide valuable insights that can contribute to the evolution of e-governance practices in India, aligning them more closely with the principles of transparency, accountability, and citizen-centric governance.
... Moreover, the study examines the role of One key theme that emerges from the literature is the role of e-governance platforms in facilitating seamless interactions between citizens and government entities. Studies highlight the positive correlation between the adoption of digital platforms and the reduction of bureaucratic red tape, leading to more efficient and responsive public services (Moon, 2002;Norris & Reddick, 2013). E-government initiatives, ranging from online portals for service delivery to mobile applications, have been shown to enhance accessibility, convenience, and transparency in the delivery of government services (Heeks, 2006;Bannister & Connolly, 2011). ...
In the era of rapid technological advancement, governments worldwide are increasingly embracing digital governance initiatives to enhance the efficiency, transparency, and accessibility of public service delivery. This study explores the multifaceted impact of digital governance initiatives on various aspects of public service delivery. The research employs a comprehensive approach, encompassing both qualitative and quantitative analyses, to provide a nuanced understanding of the transformation brought about by the adoption of digital technologies in governance. The primary objectives of the study are to assess the effectiveness of digital governance initiatives in streamlining bureaucratic processes, reducing service delivery bottlenecks, and fostering citizen-centric governance. The research evaluates the role of key technological interventions, such as e-governance platforms, data analytics, and artificial intelligence, in reshaping the dynamics of public administration. Furthermore, the study investigates the implications of digital governance on citizen engagement, satisfaction, and trust in government institutions. Methodologically, the research employs case studies, surveys, and comparative analyses across diverse geographical and administrative contexts. By examining successful implementations as well as challenges faced by governments in adopting digital governance, the study aims to derive best practices and identify potential pitfalls. Additionally, the research investigates the impact of digital governance on inclusivity and equitable service delivery, particularly in marginalized and remote communities. The findings of this study contribute to the existing body of knowledge by shedding light on the transformative potential of digital governance in reshaping public service delivery paradigms. Policymakers, practitioners, and academics will benefit from insights into the success factors and challenges associated with digital governance initiatives, facilitating evidence-based decision-making for future implementations. Ultimately, this research seeks to foster a deeper understanding of the evolving relationship between technology and governance, with implications for the enhancement of public services and the overall well-being of citizens.
... By making data driven model accessible through open platforms and interactive tools, rural self-government empowers citizens to actively contribute to policy discussions, provide feedback, and monitor government performance. This increased transparency and citizen engagement foster a culture of accountability wherein rural self-government officials are held accountable not only by internal mechanisms but also by the public they serve (Moon, 2002). ...
Data driven models are effective tool that can make rural self-government as citizen centric governance. This research explores the connection of data-driven models and citizen-centric governance, emphasizing the importance of leveraging data for informed decision-making and responsive service delivery. The study investigated the implementation levels of data-driven models in various rural self-governments (Panchayat Raj Institutions) in Tirupattur district of Tamil Nadu State. The study carried out on the various dimensions of citizen centric governance such as responsiveness, fairness, responsibility, and accountability. The findings reveal a mixed picture, with significant opportunities for improvement in the implementation of data-driven models for citizen-centric governance. The study also found that there is recognition of the transformative potential of data-driven governance in promoting citizen engagement and transparency as well as challenges like limited ICT empowerment and lack of awareness. The study underscores the need for comprehensive data-driven frameworks and policy interventions to bridge these gaps and realize the full potential of citizen-centric governance. By fostering greater data literacy and investing in technology infrastructure, governments can empower rural communities to actively participate in decision-making processes, ultimately leading to the creation of more resilient and inclusive societies.
... The advent of the World Wide Web in the early 1990s revolutionized the concept of e-governance. Governments started creating websites to provide public information, marking the first real step towards citizen-centric e-governance (Moon, 2002). However, the term "e-Government" itself emerged in the late 1990s, coinciding with the Internet boom. ...
This systematic literature review examines the implementation of e-government initiatives in developing countries, focusing on their impact on public service delivery and progress towards Sustainable Development Goal 16.6. Through a comprehensive analysis of peer-reviewed articles, policy documents, and case studies, the research explores the interplay between institutional capacity, socio-cultural factors, and the digital divide in shaping e-government outcomes across urban and rural contexts in countries including Ghana, South Africa, Kenya, India, Nigeria, Brazil, and Indonesia. Following a rigorous search strategy and inclusion criteria, the review synthesizes findings from multiple sources, highlighting significant advancements in e-government adoption, particularly in urban areas, while identifying persistent challenges in rural regions due to inadequate infrastructure, limited digital literacy, and resource constraints. The systematic review of literature underscores the potential of e-government to enhance transparency, reduce corruption, and improve service delivery, as exemplified through successful initiatives in countries like Rwanda and Estonia. However, the synthesized evidence also reveals uneven progress, exacerbated through the urban-rural digital divide and varying institutional capacities. Systematically analyzing and integrating existing research, this review concludes with evidence-based recommendations for bridging these gaps, emphasizing the need for targeted infrastructure development, digital literacy programs, inclusive design approaches, and context-specific solutions to ensure equitable access to e-government services and accelerate progress towards effective, accountable, and transparent institutions at all levels.
... Empirical studies have highlighted the positive effects of e-government on citizen participation and transparency. Research by Moon (2002) found that e-government initiatives in South Korea led to increased citizen engagement and improved transparency in government operations. Similarly, a study by Estevez and Janowski (2013) demonstrated that e-government platforms can enhance transparency by providing citizens with access to government data and information. ...
This study examines the impact of e-government services, citizen participation, and transparency on public trust in government. The objective is to explore how digitalization in public services, along with enhanced citizen engagement and increased transparency, can influence the level of trust citizens place in their governmental institutions. Using a qualitative research approach, this study draws on existing literature and case studies to analyze these interrelated factors. Data collection involved a comprehensive review of scholarly articles, government reports, and case studies that provide insights into how e-government initiatives, participatory mechanisms, and transparency measures have been implemented and their subsequent effects on public trust. The analysis reveals that e-government services significantly contribute to the efficiency and accessibility of public services, thereby fostering trust among citizens. Additionally, active citizen participation in decision-making processes and transparent governance practices enhance the perceived accountability and integrity of the government, which further boosts public confidence. The findings suggest that a holistic approach combining e-government, citizen engagement, and transparency is crucial for building and maintaining trust in government institutions. This research provides a nuanced understanding of the dynamics between digital governance, civic involvement, and trust, and underscores the need for policymakers to integrate these elements into their governance strategies to improve public trust.
... Empirical evidence from various countries demonstrates the positive impact of digital transformation on citizen engagement and transparency. For example, the implementation of e-governance initiatives in South Korea has led to increased citizen participation in decision-making processes (Moon, 2002). Online platforms such as the e-People system allow citizens to submit petitions, participate in policy discussions, and monitor government activities, enhancing transparency and accountability. ...
This article examines the impact of digital transformation on the efficiency and effectiveness of public service delivery, drawing lessons from global administrative practices. Employing a qualitative methodology, the study utilizes literature review and library research to analyze various case studies and reports on digital initiatives in public administration. The research identifies key strategies and technologies that have significantly enhanced service delivery, including e-governance platforms, mobile applications, and data analytics. These innovations have improved transparency, accessibility, and responsiveness in public services. Furthermore, the article explores the challenges faced by governments in implementing digital transformation, such as digital divide issues, cybersecurity concerns, and resistance to change among public officials. The findings highlight the critical factors for successful digital transformation, such as strong leadership, stakeholder engagement, and continuous capacity building. The study also underscores the importance of a tailored approach, considering the unique socio-economic and cultural contexts of different countries. The insights gained from this research provide valuable guidance for policymakers and practitioners aiming to leverage digital technologies for enhanced public service delivery. Ultimately, this article contributes to the growing body of knowledge on digital governance and its potential to create more efficient, equitable, and inclusive public administration systems.
... In the realm of digital governance, the adoption of e-government services has reshaped how citizens interact with local governments, especially in countries like Indonesia, where decentralization has amplified the roles of local authorities [21]- [23]. Building upon insights from Norris [24] and Moon [25], who highlight the transformative potential of digital technology in fostering civic engagement and accountability, this theory aims to uncover the intricate relationship between egovernment services and public trust within Indonesian local governance. By integrating Fukuyama's seminal works on trust and governance [26], it seeks to clarify how e-government initiatives influence the formation of trust and legitimacy in governmental institutions. ...
Amidst global public trust challenges, e-government emerges as a promising solution to bolster trust. In Indonesia, rural areas face obstacles hindering effective e-government implementation. This paper explores Rokan Hulu Municipality's initiatives, aiming to understand e-government's impact on public trust at the rural/district level, bridging critical knowledge gaps. This study employs a qualitative approach to investigate the factors influencing e-government adoption. Primary data is gathered through interviews with key stakeholders, supplemented by secondary data from organizational documents. Employing open and axial coding, this study organizes findings to the Technology-Organization-Environment framework. Within the technological dimension, obstacles such as infrastructure; integration and interoperability; data security and confidentiality; and service providers, third parties, or vendors emerge as significant barriers. In the organization dimension, culture, organizational capability, budget constraints, human resource quality, perceptions, bureaucracy, and strategy become challenges, with organizational capability and strategy showing mixed impacts due to incomplete initiatives and limited inter-agency coordination. In environment dimension, digital divide, regulatory availability, and public participation become inhibiting factors, while political intervention becomes the driving factor.
... The nature of topics/themes that researchers are focusing on has been included in this study to shed light on the direction in which PA research is heading. Also, authors have examined what topics are attracting more studies in PA, such as bureaucracy, administrative history, non-profit organisations, taxation, intergovernmental relations, policy, politics, decision-making, organization behaviour, new public management, public service, and other subfields of PA (Hood, 1995;Moon, 2001). ...
... The nature of topics/themes that researchers are focusing on has been included in this study to shed light on the direction in which PA research is heading. Also, authors have examined what topics are attracting more studies in PA, such as bureaucracy, administrative history, non-profit organisations, taxation, intergovernmental relations, policy, politics, decision-making, organization behaviour, new public management, public service, and other subfields of PA (Hood, 1995;Moon, 2001). ...
Public administration scholarship has been a dynamic field of study since the discipline was established. While struggling with an identity crisis of whether it is part of political science or is an independent discipline, public administration has evolved to become an important area of study. Scholars have recognised and appreciated the need to evolve with the discipline, which explains the change in topics and thematic areas of research over the decades. This study sought to examine the nature of changes public administration scholarship has experienced since the turn of the new millennium. The 21st century has brought with it new set of experiences, as well as expectations that have in turn shaped the issues that are being studied in the field. Furthermore, with globalisation also on the rise, the question of who and from where public administration scholarship is making contributions has become increasingly important, especially considering the voices of the global south and women in leading journals. Apart from that, there is a growing concern over the scientific nature and rigor of studies/research being done within departments of public administration. Therefore, this study also examines the trending methodological orientation of public administration research since the year 2000. Funding has become a key factor in academic research, and it has become a sign of how relevant a discipline is, depending on the amount of research funding which scholars in that field are able to attract. The paper also presents findings on the trends in funding public administration research since the year 2000.
... Access to public information is crucial for democracy (Dahl, 2000), as an informed citizenry can participate more consciously in decision-making (Cid Botteselle et al., 2012). Concepts such as open government, open data, e-government, and e-democracy are linked to positive practices that underscore their necessity and utility in the contemporary digital landscape (Coleman;Blumler, 2009;Welch et al., 2004;Moon, 2002). ...
This research examines the newsmaking practices followed by local journalists in the Colombian Caribbean Region when covering information related to local administrations. It also explores the practices of communication officials in the Office of the Mayor, focusing on how they inform both citizens and journalists in the region. The data collection method involved semi-structured interviews with sixteen press and television journalists from the Caribbean Region, as well as with three communication professionals in charge of local administrations in Barranquilla, Santa Marta, and Cartagena. Subsequently, a thematic
analysis was performed to identify patterns in the transcripts of these interviews. The topics discussed with journalists included the number of people covering local news in the newsroom; sources of information; criteria for selecting published information, and the presence of censorship or self-censorship in reporting on local management. For the communications professionals in the Offices of the Mayor, the topics covered the mission of their office; criteria for publishing information; channels used for disseminating information to citizens and journalists; the significance of the Transparency and Access to Public Information Law for their office, and the budget allocated for media advertising. The results revealed that censorship and self-censorship occur among journalists when reporting on local administrations, particularly when scrutinizing their management. For those in charge of communication in the respective Offices of the Mayor, the directives from each are definitive in producing information. Both situations prevent citizens from receiving complete, transparent, and good quality information, which is detrimental to democracy.
... This can also be transferred to digitalization. In research, public officials have been assigned an ambivalent role as they can either facilitate or impede the beneficial implementation of e-government (Aikins and Krane, 2010;Chou et al., 2008;Moon, 2002;Norris and Moon, 2005). The relevance of public officials for e-government success and its prosperity has already been Design principles for MOOC platforms determined in the beginning of the e-government era (Gil-García and Pardo, 2005;Layne and Lee, 2001). ...
Purpose: One impediment of e-government implementation is the lack of e-(government) competences among public officials, especially because foundational education programs fail to teach them. Therefore, this study suggests massive open online course (MOOC)-based continuous education. It aims to design and evaluate a MOOC and MOOC platform for acquiring e-competence in the public sector and principles for such platforms to capture their inherent design knowledge.
Design/methodology/approach: The study uses design science research incorporating qualitative and quantitative methods and draws on established patterns of formulating design principles (DPs).
Findings: The core results are a physically instantiated MOOC platform and six DPs: DP of 1) easy access and easy use, 2) professional exchange, 3) protected space, 4) domain focus, 5) cooperation with higher education institutions and 6) promotion from higher government level.
Research limitations/implications: This study contributes to e-government research by extending the design knowledge for the construction of domain-specific MOOC platforms. Moreover, the study contributes to platform economics by discussing existing theses and outlining new opportunities. The research also entails limitations, as the authors have solely considered MOOCs and neglected complimentary offers to sustain learning success.
Practical implications: This study provides practitioners with design principles they can use in their efforts to construct education platforms for the public sector. Moreover, the study presents a working MOOC platform instantiating these DPs, and thus provides an exemplary reference.
Social implications: Not fulfilling expectations regarding digital public services comes with a risk of decreasing trust in public organizations and the overall government. The results of this study contribute to enabling public officials fulfilling stakeholders' expectations and generating public value.
Originality/value: By linking e-government competence education with MOOC platform design, this research approximates an important research gap. Scholars previously investigated e-competences and focused on alone-standing MOOCs to convey those. The results of this study offer the potential to construct platforms to centralize such fragmented solutions, maximizing their impact among public officials.
... Several studies have documented e-government development, highlighting that it has been slower than expected (Norris and Reddick, 2013). This development has been mainly conceptualized through sequential stages (Garson, 2003;Layne and Lee, 2001;Moon, 2002;Reddick, 2004;Yildiz, 2007). Schlelin (2007) evidenced similarities among models and propounded a further one based on five steps to represent the different levels of governments' web presence. ...
Purpose-This study investigates drivers of local governments' digitalization, focusing on contextual factors that can help explain the level of e-government development. Concretely, it examines financial, socioeconomic, and political factors that represent the local context where e-government initiatives are implemented. Design/methodology/approach-A composite e-government index was used, adopting a holistic perspective to capture various features of e-government initiatives. The OLS estimator for linear regressions was used for the analysis based on a sample of Italian municipalities in 2023. The Tobit estimator was additionally implemented to check for the robustness of the results. Findings-Empirical findings suggest that municipalities with higher indebtedness tend to show lower digitalization levels. Economic and social variables are also relevant factors, while the political orientation of the governing party is not significant. This indirectly documents that e-government initiatives play a strategic role despite the political ideology. Originality/value-This study avoids referring to a technological determinism perspective and examines the role of the institutional and operational context, highlighting the need to unveil and explain differences among local governments rather than focusing on similarities.
The Macao Public Security Police Force s mascot for social media has sparked discussions among local netizens. This article evaluates the impact of the mascot on pedestrian crossing habits through a traffic accident case study. Findings suggest that Macao residents have increased awareness of traffic safety and compliance with laws.
Dünyada teknolojik ilerlemeler birçok disiplin tarafından yakın takip edilmektedir. Özellikle yapay zeka uygulamalarının yaygınlaşması ile yapay zekanın kullanım alanları ve nasıl kullanıldıkları konusunda yapılan çalışmaların sayısında kayda değer artış gözlemlenmiştir. Bu çalışmada kamu hizmetlerinin sunumunda yapay zeka uygulamaları konusu incelenmiştir. Devletin görevlerini sürdürürken yapay zekadan nasıl yararlandığı, hangi hizmetlerin sürdürülmesi amacıyla yapay zekanın kullanıldığı ve yapay zeka uygulamalarının taşımış olduğu risklerin neler olduğu incelenmiştir. Önceki çalışmalar ışığında yapılan kapsamlı değerlendirmede yapay zeka uygulamalarının kamusal hizmetlerin sunumunda etkinlik sağladığı, hizmetlerin daha hızlı ve daha az maliyetle sürdürüldüğü bulgusuna ulaşılmıştır. Ancak yapay zekanın etik kaygıları çok önemsememesi ve hizmetlerin kişiye özel sunumunun kişilerin mahrem bilgilerinin daha kolay paylaşılmasına yol açması nedeniyle eleştirildiği bir diğer bulgudur. Çalışmada literatür taraması yöntemi benimsenmiştir. Ulusal ve uluslararası literatürde hem yapay zeka çalışmaları hem de yapay zekanın kamu hizmetlerinde kullanımını ele alan çalışmalar incelenmiştir. Çalışma ile literatüre katkı sunulması ve yapay zekanın faydaları ve zararlarının incelenmesi ve politika yapıcılara yol gösterici öneriler sunulması hedeflenmektedir.
ABSTRACT- This paper evaluates the eServices of the Sudanese Government Portal. The evaluation considered 4 websites and 46 public eServices; both were benchmarked against the United Arab Emirates’ Government eService Quality Criteria (2014). The results of the evaluation have shown that that the level of the quality, interaction and completeness of these eServices is unsatisfactory. Therefore, these eServices at their current state cannot replace direct manual services within government offices. In addition, the current maturity level of the Sudanese e-government was rated based on the levels described within the UN e-government maturity model. From the evalution, the Sudanese e-government maturity is at the beginning of the interactive maturity level. The paper concludes with recommendations for developing guidelines and standards for e-government websites and eServices and legislation to enforce such standards. The results presented in this paper are a step towards the better implementation of eServices within the Sudanese Government Portal.
Keywords: e-government, eServices, Sudan e-Government, government websites, e-Government Maturity Model, empirical study, evaluation
تزداد التحديات الاجتماعية والاقتصادية والبيئية التي تواجها کافة الدول، حيث تمثل تلک التحديات عائقًا أمام جهود التنمية المستدامة التي تسعى الدول المتقدمة و النامية الى تحقيقها .و من أبرز السبل المقترحة لمواجهة هذه التحديات إعادة تعريف العلاقة بين المواطن والدولة، بما يحقق استعادة ثقة المواطن فى الحکومات وانخراطه في عملية صنع القرار المبني على مشارکة البيانات والمعلومات, ثم تطور هذا المفهوم وتبلور مصطلح "الحکومة المفتوحة" کمدخل يمکن من خلاله تحقيق أهداف التنمية المستدامة.
و اول من استخدم مصطلح " الحکومة المفتوحة" کان والاس بارکس عام 1957 في الولايات المتحدة الأمريکية ، حيث عرفه بأنه "تطبيق الحق في المعرفة بموجب الدستور". و قد بدأت المحاکم الفيدرالية، في استخدام هذا المصطلح کمرادف للشفافية الحکومية عام 1966 بعد اقرار قانون حرية المعلومات (FOIA)
Information and communication technology has been identified as a viable means of addressing the societal issue of disconnection among e-democracy participants. Apart from the ongoing normative debate concerning the potential of information and communication technology to facilitate e-democratic processes, much research has been dedicated to examining the broad spectrum of specific e-democracy tools that have been multi-disciplinary and fragmented in recent years. Remarkably, however, the potential of technology diffusion and its impact on implementing e-democracy in cyberspace has not yet received adequate attention. The key issue for the sustainability of e-democracy is technology accessibility, which is also a central factor in technology diffusion. This systematic literature review seeks to structure and systematise the literature on the different phases of e-democracy implementation technology diffusion (adoption, implementation, and institutionalisation) and levels of analysis (macro, meso, and micro) with the aims of, firstly, mapping the current field of e-democracy technology diffusion research and, secondly, providing a unique study for use in future research. The analysis indicated that researchers have primarily focused on the adoption and implementation stages, as well as the external information and communication technology environment at the macro level and the organisational level at the meso level within public administrations. In general, this review highlights major gaps in the current literature and proposes viable avenues for further research.
China has become one of the most progressive actors in the global trend of governmental digitization over the past two decades. Digital technologies increasingly weaving into every aspect of the Chinese governance system call for an updated understanding of digital politics. is article o ers an up-to-date framework to depict the fast growth of China's digital government with a holistic view from four dimensions: organizations, institutions, capacities, and e ectiveness. Applying this analytical framework, we construct an original dataset to assess the current state of digital government in 101 municipalities. Our analysis shows that China has established full-scale institutions and organizations that direct the utilization of smart cities and big data in delivering 208 Kaiping Zhang, Jinxu Zhao, and Tianguang Meng public services. However, Chinese municipalities vary drastically in terms of the capacity and the e ectiveness of digital governance. A digital divide clearly manifests between regions-while the coastal cities have developed full-edged digital infrastructure and services, a large majority of inland cities have lagged far behind. This article also explores the factors that contribute to digital government. Two models of government digitization-government-society balanced model and government-driven model-coexist in Chinese municipalities. We nd that aside from socioeconomic factors such as economic development and social structure, political factors serve as a key driver. e larger city scale, lower percentage of government employee, and higher business size per public o cial, the more digitally sophisticated the city tends to become. The framework provides new insights for understanding digital government in China, revealing the pattern of rapidly growing yet unbalanced development.
Dans le paysage contemporain de l’administration publique, des changements importants ont eu lieu, motivés par le besoin d’efficacité, de transparence et d’implication accrue des citoyens. Trois concepts clés résument ces changements : la nouvelle gestion publique, la gouvernance électronique et le rôle omniprésent des médias sociaux. Chacun représente une approche transformatrice de la gouvernance, façonnant collectivement un secteur public plus réactif et plus responsable. Ce livre explore les contributions significatives des médias sociaux aux modèles de gouvernance démocratique, à la réalisation des principes de la nouvelle gestion publique et de la gouvernance électronique. Il examine comment les médias sociaux facilitent la transparence, améliorent la responsabilité et l’engagement des citoyens et encouragent la gouvernance collaborative, redéfinissant ainsi les modèles traditionnels d’administration publique.
ICTs have revolutionized governance by erasing the distinction between the online and offline worlds. E-governance, in which the IT facilitates in terms of government operations, public-reaching activities, and services, has become a core feature of governance in the modern world. This change is best illustrated by India's National e-Governance Plan (NeGP), which seeks to improve service delivery by embracing technology. This research explores how e-government might help India achieve better efficiency, transparency, and citizen engagement in the country's quest of good governance. The study looks into how ICT has changed institutional structures, improved accessibility for marginalized groups, and changed the way public services are delivered. The report also discusses infrastructural limits, financing restrictions, and cultural impediments that arise when establishing e-governance.
This paper aims to undertake a bibliometric analysis of e-government studies utilising the Scopus database. The study followed an archival review approach with data collected from the Scopus database. A mixed method was used, which harmonised quantitative vs. qualitative views. Microsoft Excel was employed to analyse the frequency, VOSviewer for data visualisation, and Harzing’s publish or perish for citation metrics and analysis. The study confirmed that e-government-related publications have continuously grown since 2001. The USA was ranked top in e-government research as the most active country. Brunel University London in the UK was the most active institution in terms of publishing substantial research on e-government. 159 scholars representing 140 different nations and 160 distinct institutions participated in various multilingual e-government studies. This study pioneers an examination of e-government publications within the Scopus database of scientific publications
In the contemporary landscape of public administration, significant changes have taken place, driven by the need for efficiency, transparency and increased citizen involvement. Three key concepts encapsulate these changes: New Public Management, e-governance, and the ubiquitous role of social media. Each represents a transformative approach to governance, collectively shaping a more responsive and accountable public sector. This book explores the significant contributions of social media to democratic governance models, the realization of the principles of new public management and e-governance. It examines how social media facilitates transparency, improves accountability and citizen engagement, and encourages collaborative governance, thereby redefining traditional models of public administration.
The rapid advancement of smart technologies has significantly bolstered the government's capabilities for digital transformation. The integration of these technologies in various government functions is expanding, showcasing dynamic capabilities that have the potential to fully unlock the transition from digital to data-driven smart government. Despite the widespread acknowledgment of the importance of smart government services, there is a notable dearth of research in this area. Additionally, the existing e-government literature lacks a comprehensive criterion for evaluating smart government, serving as a single reference to guide governments in this transformative journey. Thus, the aim of this study is to fill these gaps in the literature. Results from this study reveal that Abu Dhabi government employs emerging technologies, including artificial intelligence, cloud computing, open-access government data, mobile applications, sensors, and social networking. The results of this paper are valuable as they included specific measures to assess smart government maturity.
Purpose
This paper aims to present the results of a project deployment on voluntary data exchange between a municipality and commercial entities built on the Commitment-Trust theory. The research also discovers whether data sharing can be a vital instrument to foster city socio-economic development.
Design/methodology/approach
Inspired by the engaged scholarship approach, this research explores the economic and operational results of data integration from two different information sources, the legislation impact and the effects on citizens as final beneficiaries. Over a period of 27 months, the authors observed changes the voluntary data sharing brings in traditional interaction between multiple ecosystems. The impact of positive and negative factors was validated via 12 exit interviews with key stakeholders.
Findings
Voluntary data sharing is driven by parties’ goodwill to improve public services for residents, the organisations gain tremendously much more benefits than they can do separately on their own. When the parties commit to voluntarily share data, this increases trust in each other and the responsibility of each data contributor. This research proposes that the Commitment-Trust theory is well-replicable for the government-to-business relationship.
Originality/value
This research contributes to the current body of knowledge of voluntary data exchange between different ecosystems, especially between a government and its environment. This paper presents a relevant project deployment from an emerging economy and its consequences for a city municipality, businesses and residents.
Penelitian ini bertujuan untuk mengeksplorasi bagaimana optimalisasi teknologi informasi dapat mempercepat good governance dalam pelayanan investasi di Papua. Urgensi penelitian ini didasari oleh kebutuhan untuk meningkatkan transparansi, efisiensi, dan akuntabilitas dalam pelayanan publik guna menciptakan lingkungan investasi yang lebih kondusif. Metode penelitian yang digunakan adalah analisis kualitatif dengan pendekatan studi kasus di beberapa instansi pemerintah daerah di Papua. Hasil penelitian menunjukkan bahwa penerapan teknologi informasi, seperti sistem pelayanan terpadu online dan aplikasi monitoring investasi, telah memberikan dampak positif terhadap peningkatan kualitas pelayanan investasi. Teknologi informasi memungkinkan pengurangan waktu proses perizinan, peningkatan transparansi, serta kemudahan akses informasi bagi investor. Dengan sistem ini, investor dapat mengajukan izin secara lebih efisien, memonitor perkembangan investasinya secara real-time, dan mendapatkan informasi yang diperlukan dengan cepat dan akurat. Kesimpulan dari penelitian ini adalah bahwa optimalisasi teknologi informasi sangat efektif dalam mempercepat good governance di Papua, sehingga dapat menarik lebih banyak investasi dan mendorong pertumbuhan ekonomi daerah. Penelitian ini merekomendasikan penguatan infrastruktur teknologi informasi dan peningkatan kapasitas sumber daya manusia sebagai langkah lanjut untuk memastikan keberlanjutan dan efektivitas program ini.
Este estudio aborda el impacto significativo de la tecnología en el crecimiento y prominencia de las organizaciones contemporáneas, examinando la relación entre la transformación digital y la sostenibilidad empresarial. La investigación destaca la importancia de las adaptaciones digitales para mantener la relevancia en el mercado global. El enfoque principal es realizar un análisis bibliométrico sobre la transformación digital, identificando temas emergentes que contribuyen a la valorización de las organizaciones. La metodología adoptada consiste en una revisión de literatura, utilizando la base de datos Scopus y herramientas como VOSviewer y Gephi para el análisis de redes de coocurrencia de palabras clave, cocitación de referencias citadas, acoplamiento bibliográfico de documentos e identificación de tendencias emergentes. Además, se emplea el análisis de contenido para un examen más detallado de los temas identificados. Los resultados indican que la efectividad de la transformación digital en una organización está intrínsecamente ligada a su nivel de madurez en gobernanza electrónica. Además, se evidencia que la adopción de un marco de gobernanza de TI es crucial para una implementación exitosa de la transformación digital.
How do perceptions, experience, attitudes, and communication behavior of local government employees affect the adoption of Geographic Information Systems (GIS) technology as an organizational innovation? Nedovic-Budic and Godschalk examine the largely unexplored process of GIS diffusion inside local governments in terms of the impact of human factors, internal organizational context, external organizational environment, and GIS management activities. Using a multiple-case study of four agencies within a North Carolina county government, the authors find that GIS diffusion is a very complex process. They conclude that perceived relative advantage, previous computer experience, exposure to the technology, and networking are the most significant determinants of employee willingness to use new GIS technology, while organizational and GIS management factors strongly influence GIS diffusion. The research findings have important implications for devising strategies for effective incorporation of GIS and other information system technologies in public organizations.
Can the new information and communication technologies (ICTs) such as the Internet change the power relationships within a bureaucracy? The dominant centralization approach argues that the existing power elite manipulates computers to perpetuate and augment its power. Although not a coherent school of thought, other scholars suggest that technology can decentralize bureaucratic structures and diffuse bureaucratic power. The little-known history of the ICT revolution in the Israeli public sector suggests that the same empirical evidence can be woven into two starkly different historical narratives supporting each of these approaches depending on the kinds of questions scholars ask at the onset of their research.
This paper examines the extent to which innovative applications of web technology might advance local governance reform. Synthesizing theories from communications, public policy, urban political science, and political philoso-phy, it develops two basic approaches to local governance reform. The entrepreneurial model envisions the city primarily as a local service provider, while the participatory model stresses the civic character of cities. We then use a systematic content analysis of 270 municipal web sites in California to examine the extent to which applications of Internet technology support each model of reform. We conclude that most municipal web sites lack a clear mission, and provide few of the features that might effect meaningful improvements to local governance. Those that do promote a particular approach appear more likely to support entrepreneurial than participatory reforms. A few exemplar sites, nevertheless, provide a rich array of information, and structure communications channels in a fashion that might improve democratic processes.
This study posits a theoretical model where both red tape and IT innovativeness have reciprocal causal effects on one another. The primary model suggests that perceived red tape is not necessarily a constraining factor to IT innovativeness but could be a facilitating factor. High levels of perceived red tape might lead organizations toward innovative solutions to their organizational problems through information technology. This study also finds that top manager's risk-taking propensity (entrepreneurial leadership) and organizational capacity are positively associated with IT innovativeness. An additional finding suggests that IT innovativeness helps organizations reduce the level of red tape. These specific empirical results only emerge when a two-stage least squares model is estimated to account for the endogenous relationship between red tape and IT innovativeness.
Municipal police agencies are major users of information technology, and much remains to be learned about the effects of computerization on police operations. This article examines computerization in 188 municipal police agencies in 1993 in cities with populations of 100,000 or more. Relationships among computer hardware, police-file computerization, and police functions are examined. Cities are categorized as low, medium, and high levels of computerization to uncover differences in expenditures and police-officer allocation. Personal computers and mainframes supported file computerization of management and administration, throughput, and crime evidence. Management and administration files influenced computerization of police functions, particularly for management and crime solutions. Highly computerized cities reported larger shares of employees in technical positions, spent more per capita, and reported fewer officers per capita than cities with lower computerization levels. These relationships held after controlling for independent influences such as density, fiscal capacity, crime levels, and population.
This paper discusses the relationships between stage of development in organizational life cycles and organizational effectiveness. We begin the paper by reviewing nine models of organizational life cycles that have been proposed in the literature. Each of these models identifies certain characteristics that typify organizations in different stages of development. A summary model of life cycle stages is derived that integrates each of these nine models.
Next, a framework of organizational effectiveness developed by Quinn and Rohrbaugh is introduced. This framework organizes criteria of effectiveness into four models—rational goal, open systems, human relations, and internal processes models. We hypothesize that certain of the models are important in evaluating the effectiveness of organizations in particular life cycle stages but not in others. The analysis of a state agency's development over five years provides some evidence to support these hypothesized relationships between life cycle stages and criteria of effectiveness.
We conclude that major criteria of effectiveness change in predictable ways as organizations develop through their life cycles. Some shifts in state of development are resisted by the organization much more than are others, and intervention into organizations may be needed to help make the transitions less painful and costly. We also discuss why the predictions of contingency theory often are not substantiated by research because the responses of organizations to the external environment vary in different life cycle stages.
This work examines the roles of mayors, council members and administrators in the urban governmental process and seeks to identify ways to improve the performance of these key figures.
It has long been presumed that the council-manager form of government faces special challenges in large cities. This research examines council-manager relations in the 31 cities in the United States with population over 200,000 that use the form. Compared with the results of earlier research, my results suggest that council members are more activist in their orientation and are most engaged in specific, operational, current matters, although they aspire to much higher involvement in setting the mission for their cities without decreasing their attention to constituent concerns and immediate pressing problems. The city manager and staff are more involved in providing guidance in goal setting along with continuing to play an active role in middle-range policy formation. Thus, the boundary line between the council and the city manager is increasingly blurred and shifting to include more administration and management in the council's sphere and more mission formulation in the city manager's. A boundary remains and council-manager government continues to be a complementary relationship of political and professional leaders, but the distinct roles of its two components increasingly overlap.
Geographic information systems (GIS) and related technologies have been implemented for many purposes in local governments. Based on experience with other innovations, implementation will continue at a rapid rate. For technical and organizational reasons, initial implementation is typically limited to query and display applications. Few applications as yet at the local level support complex analyses or ad hoc decision making. Evolution into applications involving spatial analysis, modeling, and prediction is constrained not so much by technical limitations as by organizational and institutional impediments. Technical issues include system components, system design, and technical expertise. Organizational issues include how well the staff of an organization understands the technology and its role, and how the organization adapts to new sources and types of information. Institutional issues are factors external to an agency that influence an organization's ability to adopt or use GIS, particularly political and economic. To overcome impediments to successful use, GISs will need to be customized for organizations, and organizations will have to adapt to new ways of generating and using information.
Are frameworks developed in the private sector for managing information technology (IT) projects appropriate for public sector efforts? The management of IT projects is an increasingly important issue in the public sector, especially as budgetary constraints become more stringent and failed IT project implementations receive widespread publicity. Although frameworks for project risk assessment and project management exist for the private sector, such frameworks do not explicitly recognize the inherent differences between managing in public and private organizations. In this article, the authors use an in-depth case description of the State of Vermont's Human Resource Management System (HRMS) to illustrate many of the pitfalls of public sector management of IT projects. The project was two years late and more than $1 million over budget, and by early 1995, the system was still experiencing some problems. Unfortunately, the difficulties that surfaced are not unique to this project; nor are they unique to the State of Vermont. The authors propose modifications to private sector project management techniques and identify lessons that can be learned from the HRMS experience.
Although the Internet has been touted as a means to improve democratic governance, there has been little systematic analysis of its use. The authors analyze the diffusion of municipal Web sites that include information concerning a specific locality. The analysis is based on demographic and fiscal data from 454 California cities and two surveys of Web site adoption. The authors’ theoretical framework draws from the political economy and technology diffusion literatures. City size, government resources, concentration of social-economic elites, and voter registration levels are the most significant predictors of adoption. In contrast to previous adoption studies, the authors find that liberal political ideology and experience with advanced communication technologies do not appreciably increase the probability of adoption.
Both elected officials and professional managers in local governments believe in the value of computers, especially personal computers, to their own work and the work of government. Various academic studies, including the present work, have demonstrated this belief over the years (e.g., Dutton and Kraemer, 1979; Perry and Kraemer, 1980; and Norris, 1989 and 1992). Yet, policy-makers are continually confronted with claims about computing that they find difficult to assess and that occasionally defy rationality. For example, within recent memory it has been claimed that privatization or outsourcing would take the computing problem off the hands of local officials at less cost and that geographic information systems would enable officials to make Solomon-like judgements about such important matters as land use planning (e.g., Richter, 1991; Loh and Venkatraman, 1992; Public Technology Incorporated, 1991). More recent claims are that client-server computing is the new low-cost way to governmental automation (Gagliardi, 1994) and that desktop computers are the means to increase employee productivity and to empower workers to deliver better services to citizens (Greisemer, 1983 and
This article looks at how a state government's roles as both a sponsor and a diffuser of an innovation affect the adoption-diffusion process. The article first develops a theoretical framework by extending the basic communication model of diffusion to include state government's role in state government-sponsored innovation and its diffusion. This model also incorporates organizational and innovation factors. Next an empirical test of the extended communication model is conducted using data on innovations sponsored by the New York State Energy Research and Development Authority (NYSERDA). The results suggest that the degree of state government involvement in innovation development is positively associated with diffusion. The results also indicate that state government's diffusion-facilitating efforts such as providing information about innovations, financial support during development, and procedural facilitation of development are positively related to industry's adoption decision for new innovation.
;Contents: Executive Summary; Recommendations and Actions; Improve Environmental Contract Management; Incorporate Land Use Planning in Cleanup; Make Field Facility Contracts Outcome-Oriented; Increase Electrical Power Revenues and Study Rates; Strengthen the Federal Energy Management Programs; Redirect Energy Laboratories to Post-Cold War Priorities; Save Costs Through Private Power Cogeneration; Support the Sale of the Alaska Power Administration; Agency Reinvention Activities; and Summary of Fiscal Impact.
Getting an innovation adopted is difficult; a common problem is increasing the rate of its diffusion. Diffusion is the communication of an innovation through certain channels over time among members of a social system. It is a communication whose messages are concerned with new ideas; it is a process where participants create and share information to achieve a mutual understanding. Initial chapters of the book discuss the history of diffusion research, some major criticisms of diffusion research, and the meta-research procedures used in the book. This text is the third edition of this well-respected work. The first edition was published in 1962, and the fifth edition in 2003. The book's theoretical framework relies on the concepts of information and uncertainty. Uncertainty is the degree to which alternatives are perceived with respect to an event and the relative probabilities of these alternatives; uncertainty implies a lack of predictability and motivates an individual to seek information. A technological innovation embodies information, thus reducing uncertainty. Information affects uncertainty in a situation where a choice exists among alternatives; information about a technological innovation can be software information or innovation-evaluation information. An innovation is an idea, practice, or object that is perceived as new by an individual or an other unit of adoption; innovation presents an individual or organization with a new alternative(s) or new means of solving problems. Whether new alternatives are superior is not precisely known by problem solvers. Thus people seek new information. Information about new ideas is exchanged through a process of convergence involving interpersonal networks. Thus, diffusion of innovations is a social process that communicates perceived information about a new idea; it produces an alteration in the structure and function of a social system, producing social consequences. Diffusion has four elements: (1) an innovation that is perceived as new, (2) communication channels, (3) time, and (4) a social system (members jointly solving to accomplish a common goal). Diffusion systems can be centralized or decentralized. The innovation-development process has five steps passing from recognition of a need, through R&D, commercialization, diffusions and adoption, to consequences. Time enters the diffusion process in three ways: (1) innovation-decision process, (2) innovativeness, and (3) rate of the innovation's adoption. The innovation-decision process is an information-seeking and information-processing activity that motivates an individual to reduce uncertainty about the (dis)advantages of the innovation. There are five steps in the process: (1) knowledge for an adoption/rejection/implementation decision; (2) persuasion to form an attitude, (3) decision, (4) implementation, and (5) confirmation (reinforcement or rejection). Innovations can also be re-invented (changed or modified) by the user. The innovation-decision period is the time required to pass through the innovation-decision process. Rates of adoption of an innovation depend on (and can be predicted by) how its characteristics are perceived in terms of relative advantage, compatibility, complexity, trialability, and observability. The diffusion effect is the increasing, cumulative pressure from interpersonal networks to adopt (or reject) an innovation. Overadoption is an innovation's adoption when experts suggest its rejection. Diffusion networks convey innovation-evaluation information to decrease uncertainty about an idea's use. The heart of the diffusion process is the modeling and imitation by potential adopters of their network partners who have adopted already. Change agents influence innovation decisions in a direction deemed desirable. Opinion leadership is the degree individuals influence others' attitudes
Business process reengineering, although initially developed for and within the private sector, is an approach that can form a valuable part of information age reform if it can transform the work processes of public sector organisations. Information technology (IT) has played a central role in reengineering. This chapter therefore describes many ways in which IT can be used to support public sector reengineering, including applications identified from analysis of the ‘political value chain’. Nevertheless, IT-supported reengineering originated from technical/rational organisational models that do not necessarily reflect the realities of the public sector. The chapter therefore proposes the concept of public sector process rebuilding (PUPREB): an approach to reengineering that includes a special awareness of the public sector context.
In September 1992, the Head of the Home Civil Service, Sir Robin Butler, made some well‐publicised comments about developing more purposeful relationships between Whitehall and academe. A group of academics and public servants later met under the aegis of the ESRC's Programme on Information and Communication Technology to discuss the implications of central government's current programmes of management change. This article presents the academic organizers’ analysis of a range of issues which emerged from this meeting.
Interoperability is more than “digital plumbing”—making sure that computers talk so that bits of data flow properly. Fundamentally, interoperability is people talking and sharing information. Sharing information reduces the “paperwork burden”on the citizen, streamlines work processes, and enriches the formulation, implementation, and evaluation of policy. Building on prior theory and research, this research has developed empirically derived, practical findings and recommendations to support thedevelopment of appropriate interoperable systems.
Literature reports the experiences with e-government initiatives as chaotic and unmanageable, despite recent numerous initiatives at different levels of government and academic and practitioners’ conferences on e-government. E-government presents a number of challenges for public administrators. To help public administrators think about e-government and their organizations, this article describes different stages of e-government development and proposes a ‘stages of growth’ model for fully functional e-government. Various government websites and related e-government initiatives help to ground and explain this model. These stages outline the multi-perspective transformation within government structures and functions as they make transitions to e-government through each stage. Technological and organizational challenges for each stage accompany these descriptions. At the same time, this paper describes how the e-government becomes amalgamated with traditional public administrative structure.
During the last decade, government reinvention along with the new public management (NPM) has driven a managerial reform wave
toward market efficiency, entrepreneurship, and performance-based/benchmarking management in the public sector. Using an ICMA
mailed survey of more than twelve hundred municipal governments in the United States, this study embarks on an exploratory
study of municipal reinvention. The results suggest that reinvention values are widely held by chief city administrators,
and various reinvention programs are diffused into many municipal governments. But many chief administrators are cautious
about the outcome of reinvention efforts. Preliminary empirical evidence also suggests that the reinvention values of chief
administrators as well as socioeconomic (size, economic condition) and institutional factors (labor union, government type)
are closely associated with the adoptions of reinvention programs at the municipal level.
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PTO Starts E-government Shift. Gov-ernment Computer News 19(33) Available
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Diffusion of Innovations Racing to E-government: Using the Internet for Citizen Service Delivery Official Leadership in the City: Patterns of Conflict and Cooperation The Shifting Boundary between Elected Officials and City Managers in Large Council-Manager Cities
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E-government U.S.-style
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Organizational Size and the Structural Perspective
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Tornatzky, Louis G., and Mitchell Fleischer. 1990. The Process of Technological Innovation. Lexington, KY: Lexington Books. United Nations and American Society for Public Administra-tion. 2001. Global Survey of E-government. Available at http://www.unpan.org/egovernment2.asp. Accessed Novem-ber 27, 2001. Ventura, Stephen J. 1995. The Use of Geographic Information Systems in Local Government. Public Administration Review 55(5): 461–67.
Creating a Government that Works Better and Costs Less: Reengineering Through Information Technology. Report of the National Performance Review. Washington DC: Government Printing Office. Government and the Internet Survey. Handle with Care
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Information Technology and Democratic Governance
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Reengineering Public Sector Organizations Using Information Technology
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- Patricia Daukantas
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www.gcn.com/vo119_no33/news/3327-1.html. Accessed September 7, 2001.
How) Does the Internet Affect Community?
- William Galston
- Jr
Galston, William. 1999. (How) Does the Internet Affect Community? In Democracy.com? Governance in Networked
World, edited by Elaine Ciulla Kamarck and Joseph S. Nye,
Jr., 45-62. Hollis, NH: Hollis Publishing Company.
Report of the National Performance Review. Washington DC: Government Printing Office. Government and the Internet Survey. Handle with Care
- Al Gore
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Costs Less: Reengineering Through Information Technology.
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Reinventing Government in the Information Age
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Who Surfs? New Technology, Old Voters, and Virtual Democracy
- Pippa Norris
- Jr
Norris, Pippa. 1999. Who Surfs? New Technology, Old Voters,
and Virtual Democracy. In Democracy.com? Governance in
Networked World, edited by Elaine Ciulla Kamarck and Joseph S. Nye, Jr., 71-94. Hollis, NH: Hollis Publishing Company.