Anbessa City Bus Service Enterprise (ACBSE) is the only public enterprise that pro
vides transport services in and around the city of Addis Ababa. The transportation
service provided by ACBSE is the safest and cheapest as compared with other public
transport system in the city. However, due to the rapidly growing mass mobility, high
population growth and galloping urbanization in the city of Addis Ababa, providing
and improving urban public transport service is becoming highly difficult and the
enterprise leaves much to be desired and remains long to go. The enterprise as well as
the Ethiopian government has made different interventions to address the problem.
Notwithstanding the efforts attempted, the interventions in the short run as well
as in the long run could not fully address the problem without efficient utilization
and scheduling of buses. Whatever systems are in place as a solution, if there is no
efficient use of that system, it may rather create additional problem.
The unbalanced bus scheduling and fixed bus assignment systems currently used by
the enterprise contributed its share to the problem of poor service quality, low op
erational and financial performances. This dissertation, therefore, tries to assess the
existing operational and financial performances of the enterprise and develop differ
ent models that can improve the performances of the bus scheduling and assignment
systems of the enterprise.
To achieve these objectives, the dissertation conducts an extensive literature review
related to Vehicle Routing Problem (VRP), urban bus public transport services and
different international standards related to urban bus transport. Primary and sec
ondary data related to route performance, bus utilization and scheduling techniques
of the enterprise were also collected. Using the data and the observations made,
first, different operational and financial performance analysis was made. Then an
LP model that can improve the performances of the enterprise was developed. It
is a new model in the knowledge of VRP and; was tested and validated using the
secondary data collected on 93 routes and 4 operating shifts. At last a new VRP
model that can address the stochastic pickup and stochastic delivery of passengers
with real simultaneous pickup and delivery services at each passenger location or bus
stop was developed and introduced to the literature.
The findings of the study show that the overall operational and financial perfor
mances of the enterprise are inadequate as compared with the international stan
dards. The operational performances of the enterprise, namely the Percentage Load
Factor (PLF), the Kilometer Per Vehicle Per Day (KPVPD), the numbers of Pas
sengers carried Per Vehicle Per Day (PPVPD), and the Fleet Utilization (FU) are
lower than the international standards but with higher fuel consumption to every
100kms (ltrs/100km). The PLF, PPVPD and FU have exhibited slight improvement
from time to time. Related to the financial performances, the results show that the
enterprise could not recover its operational costs from the traffic revenue or income
generated. It operates at a loss even before tax. But the results of the new model
show better performances: on the operating costs, bus utilizations, total trips made
and distance covered by the enterprise compared with the existing system. The en
terprise’s performance improvement achieved by the new system on the one hand
cut costs to the enterprise and on the other hand improves the service quality to
passengers by reducing congestion during peak hours.
The dissertation, further tries to develop a model that can address the stochastic
nature of passengers pickup and delivery/drop at each bus stop. Since the LP-model
developed improves the existing system does note exhibits breakthrough improve
ments, a new model was developed if dramatic improvement may be achieved. The
model is the first of its kind due to the fact that it addresses real simultaneous
stochastic pickup and stochastic delivery of passengers. However, due to limitation
of digital road data, the model was not fully tested and implemented. It is only tested by taking limited data on routes on Merkato terminal. The enterprise is expanding
and improving its service from time to time to serve the increasing demand. It serves
the people safely at a cheaper fare. In this regard, the enterprise contributes a lot
to the economy of the society. However, with regards to quality, performance, and
future expansion to regional cities still require extra miles to go. Therefore, based
on the findings of the study the following recommendations are forwarded to the en
terprise. ACBSE should develop and follow a continuous performance improvement
system so as to serve passengers’ need with maximum satisfaction and minimize its
operating costs. The enterprise should adopt the improved bus assignment system
developed in the dissertation so that buses can be assigned based on the demand
distribution of passengers for each route at a given shift or operating times and im
prove its transportation services to the international standards. Further ACBSE, by
improving the availability of buses, should also expand its service to regional cities
where population and mobility are very high.
Re-designing the new routes based on the stochastic distribution of pickup and de
livery of passengers using the proposed model and studying the ticketing services
would be research directions that can be addressed in the future.