Consumer decision in the context of a food hazard: The effect of commitment

Mind & Society 06/2009; 8(1):59-76. DOI: 10.1007/s11299-009-0054-5


The European market has faced a series of recurrent food scares, e.g. mad cow disease, chicken flu, dioxin poisoning in chickens,
salmons and recently also in pigs (Italian newspaper “Corriere della Sera”, 07/12/2008). These food scares have had, in the
short term, major socio-economic consequences, eroding consumer confidence and decreasing the willingness to buy potentially
risky food products. The research reported in this paper considered the role of commitment to a food product in the context of food scares, and in particular the effect of commitment on the purchasing intentions
of consumers, on their attitude towards the product, and on their trust in the food supply chain. After the initial commitment
had been obtained, a threat scenario evoking a risk associated with a specific food was presented, and a wider, related request
was then made. Finally, a questionnaire tested the effects of commitment on the participants’ attitude towards the product.
The results showed that previous commitment can increase consumers’ behavioural intention to purchase and their attitude towards
the food product, even in the presence of a potential hazard.

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Available from: Michele Graffeo, Jun 25, 2014
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    • "Studying the impact of restaurant employees' beliefs on their management of food quality and safety has not only proven to be of theoretical importance, but is also critical from the practical standpoint for recovering consumer confidence, both of which are indispensable in keeping customer fidelity and maintaining an Downloaded by [] at 04:58 30 December 2015 acceptable level of consumption (Houghton et al. 2006; Graffeo et al. 2009). According to Graffeo et al. (2009), " Food scares have had, in the short term, major socio-economic consequences, eroding consumer confidence and decreasing the willingness to buy potentially risky food " (p. 59). "
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