Conference Paper

Project management—A holistic approach for managed services

Nokia Siemens Networks, Munich
DOI: 10.1109/ICMSE.2008.4669084 Conference: Management Science and Engineering, 2008. ICMSE 2008. 15th Annual Conference Proceedings., International Conference on
Source: IEEE Xplore


Telecommunications industry is currently undergoing a rigorous paradigm shift and value migration from equipment sales towards operations related services ([33] and [ 34] With project complexity constantly increasing ([35], [36], [37])the nature of this new contracting and vendor-operator partnership style becomes insufficient([37], [38], [39], as the lack of disciplined methodology to quantify the directional view of project management, and implementation management ([40], [41]). In response, this research explores the holistic degree to which executive sponsor's role and influence in the planning phase of the service project management life - cycle ([42], [43]) contributes to project performance. Many organizations have embraced the concept of formal project management as a critical element of their organization structure to revive work flow process and improve organizational efficiency ([44], [45], [46]). Other organizations have adopted service project management concept as a means to improve customer relationship and reduce cost [88], and integrated to the concept of the "implementation-oriented sales process" which provides a better basis for closing long-term, stable and profitable operations services transactions ([47], [48]). To construct measures, we proposed the holistic scope and diversified responsibilities of project management practices with the goal to modified skill profile of the individual project management professional, reduce economic losses, improve resource allocations, deliver turnkey infrastructure projects and advance management training ([37], [38], [39], [40], [41], [42]) . From a social change perspective, the use of the measurement scales can provide organizations the "managed services", in dealing with long-term, ongoing operations rather than one-time deployment and commissioning, has been neglected until now ([43], [44],[45], [46], [47], [48]).

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