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Determining the Informational, Navigational, and Transactional Intent of Web Queries


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In this paper, we define and present a comprehensive classification of user intent for Web searching. The classification consists of three hierarchical levels of informational, navigational, and transactional intent. After deriving attributes of each, we then developed a software application that automatically classified queries using a Web search engine log of over a million and a half queries submitted by several hundred thousand users. Our findings show that more than 80% of Web queries are informational in nature, with about 10% each being navigational and transactional. In order to validate the accuracy of our algorithm, we manually coded 400 queries and compared the results from this manual classification to the results determined by the automated method. This comparison showed that the automatic classification has an accuracy of 74%. Of the remaining 25% of the queries, the user intent is vague or multi-faceted, pointing to the need for probabilistic classification. We discuss how search engines can use knowledge of user intent to provide more targeted and relevant results in Web searching.
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Determining the informational, navigational,
and transactional intent of Web queries
Bernard J. Jansen
, Danielle L. Booth
, Amanda Spink
College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA 16802, USA
Faculty of Information Technology, Queensland University of Technology, Gardens Point Campus, 2 George St.,
GPO Box 2434, Brisbane, QLD 4001, Australia
Received 22 May 2007; received in revised form 30 July 2007; accepted 31 July 2007
Available online 11 September 2007
In this paper, we define and present a comprehensive classification of user intent for Web searching. The classification
consists of three hierarchical levels of informational, navigational, and transactional intent. After deriving attributes of
each, we then developed a software application that automatically classified queries using a Web search engine log of over
a million and a half queries submitted by several hundred thousand users. Our findings show that more than 80% of Web
queries are informational in nature, with about 10% each being navigational and transactional. In order to validate the
accuracy of our algorithm, we manually coded 400 queries and compared the results from this manual classification to
the results determined by the automated method. This comparison showed that the automatic classification has an accu-
racy of 74%. Of the remaining 25% of the queries, the user intent is vague or multi-faceted, pointing to the need for prob-
abilistic classification. We discuss how search engines can use knowledge of user intent to provide more targeted and
relevant results in Web searching.
Ó2007 Elsevier Ltd. All rights reserved.
Keywords: User intent; Web queries; Web searching; Search engines
1. Introduction
The World Wide Web (Web) has become an indispensable tool in the daily lives of many people, and search
engines provide critical access to Web resources. With nearly 70% of Web searchers using a search engine as
their point of entry, the major search engines receive millions of queries per day and present billions of results
per week in response to these queries (Sullivan, 2006). Search engines are ‘the tool’ that many people use on a
daily basis for accessing the information, Internet sites, services, and other resources on the Web. Although
popular, how are people using Web search engines to accomplish their intended goal? How can we determine
what it is that these people are actually seeking? What task, need, or goal are these people trying to address
with their Web searching?
0306-4573/$ - see front matter Ó2007 Elsevier Ltd. All rights reserved.
Corresponding author. Tel.: +1 814 865 6459.
E-mail addresses: (B.J. Jansen), (D.L. Booth), (A. Spink).
Available online at
Information Processing and Management 44 (2008) 1251–1266
Author's personal copy
Belkin (1993) states that one can classify searching episodes in terms of (1) goal of the interaction, (2)
method of interaction, (3) mode of retrieval and (4) type of resource interacted with during the search.
Web searching certainly possesses these aspects, so Web searching has continuity with earlier searching
interactions, such as library systems. However, Web searching differs in three respects (i.e., context, scale,
and variety), making it a unique domain of study. The first difference is that the direct availability of con-
tent accessible on the Web is nearly ubiquitous. Web search engines provide access to textual and multime-
dia content in a wide variety of settings including both home and work, as well as in mobile situations.
Second, there is the number of searchers attempting to access this content via Web search engines. The scale
of topics submitted by these users is surely unparalleled in pre-Web end user searching. Third, the variety of
content, users, and systems is certainly unique. This combined diversity on the Web in both content and
users is extreme.
In response to this diversity, Web search engines service a variety of purposes for users. In addition to sat-
isfying information problems, modern Web search engines are navigational tools to take users to specific uni-
form resource locators (URLs) or to aid in browsing. People use search engines as applications to conduct e-
commerce transactions, such as with sponsored search or Google’s payment system. Search engines provide
access to content collections of images, songs, and videos rather than directly addressing an information need
with a specific object. Search engines provide access to transactional services such as maps, online auctions,
driving directions, or even other search engines. Search engines perform social networking functions, as with
Yahoo! Answers. Web search engines are spell checkers, thesauruses, and dictionaries. They are games, such
as Google Whacking or vanity searching. Modern Web search engines are adding an increasing diverse range
of features. Providers are placing more and highly varied content and services on the Web. In response, people
are employing search engines in new, novel, and increasing diverse ways.
It is this cornucopia of alternatives where Web search engines differ most from classic information search
and pre-Web retrieval systems. Referring back to facets outlined by Belkin, the method of interaction has
remained the same (i.e., enter query, retrieve results, scan results, view results, refine query as needed). The
mode of retrieval is similar, albeit within a hypermedia environment (Marchionini, 1995). In terms of goals
and type of resources, however, the changes are dramatic. In fact, the facets of goals and range of resources
are classic examples of the long tail effect of the Web. Namely, the Web has extended significantly both the
range of search goals for people and the range of resources available (Anderson, 2006), and these resources
need not be informational. We refer to the type of resource desired in the user’s expression to the system
as user intent. Within this great diversity, Web search engines can better assist people in finding the resources
they are looking for by more clearly identifying the intent behind the query.
In this research, we developed a methodology to classify user intent in Web searching. We categorized user
searches based on intent in terms of the type of content specified by the query and other user expressions, and
we operationalized these classifications with defining characteristics. We implemented these catagories in a
program that automatically classified Web search engine queries. We discuss how one can use this approach
to improve Web search engine performance by provide more results in line with searchers’ underlying intent.
The next section presents related research concerning modeling Web queries.
2. Related studies
Research aimed at discovering the intent of Web searchers is a growing field of Web focus. Determining the
underlying intent of user searches has the potential to drastically improve system performance of Web search
engine (Gisbergen, Most, & Aelen, 2007), with impact in the areas of information retrieval, data mining, and
e-commerce. User intent research falls into three sub-areas, which are: (1) empirical studies and surveys of
search engine use, (2) manual analysis of search engine transaction logs, and (3) automatic classification of
Web searches. We discuss each in the following sub-sections.
2.1. User studies examining user intent on the Web
Several researchers have examined elements of user intent on the Web using a variety of controlled studies,
surveys, and direct observation. Given the hypermedia environment of the Web, browsing has received a lot of
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attention. Carmel, Crawford, and Chen (1992) distinguished three types of browsing: (1) search-oriented
browsing which is the process finding information relevant to a fixed task; (2) review browsing which is the pro-
cess of scanning to finding interesting information, and (3) scan browsing which is the process of scanning to
find information with no reviewing or integration involved. Marchionini (1995) articulated similar browsing
patterns as directed browsing, semi-directed browsing, and undirected browsing.
Others have looked at the how users approach searching and how they implement it. O’Day and Jeffries
(1993) outlined three broad search strategies, which are monitoring, following a plan, and exploring. Navar-
ro-Prieto, Scaife, and Rogers (1999) categorized searching tasks as fact finding and exploratory. Byrne, John,
Wehrle, and Crow (1999) developed a ‘taskonomy’ of Web tasks. Choo, Betlor, and Turnbull (1998) devel-
oped a behavior model of Web searching defining tasks as formal search, informal search, monitoring, and
undirected viewing. Morrison, Pirolli, and Card (2001) classified searching into the categories of find, explore,
monitoring, and collect. Even in this early work, we see a growing list of labels for very similar approaches to
From a focus on tactics, research moved to classifying user goals. Rozanski, Bollman, and Lipman (2001)
developed the categories of single mission, do it again, quickies, information please, loitering, just the facts,
and surfing. Chi, Pirolli, Chen, and Pitkow (2001) examine computational methods for relating user needs
to actions using information scent. Sellen, Murphy, and Shaw (2002) classified information seeking as finding,
information gathering, browsing, and transacting. Bodoff (2004) did a classification of Web searching user
In a return to some of the earlier browsing research, Teevan, Alvarado, Ackerman, and Karger (2004) dis-
cuss teleporting queries, defined as when a person attempts to go directly to an information target. The
researchers viewed users engaged in teleporting as wanting to get to the ‘vicinity’ of the information in ques-
tion and then searching locally to find the particular desired content. The researchers report that the study
participants utilized keyword search in 39% of their searches, despite usually knowing their information need
up front.
Recently, researchers have begun to quantify how often certain types of user searching occur. For example,
Kellar, Watters, and Shepherd (2007) conducted a field study of 21 participants in which they recorded logs of
the Web usage of the participants. In the area of information seeking, the researchers identified the tasks of
fact finding, in both active and passive manner, information gathering, browsing, and transactions. Fact find-
ing tasks accounted for 18%. Information gathering tasks accounted for 13% of Web usage.
2.2. Analysis of search logs
Rather than relying on empirical lab or panel studies, other researchers have used search logs from actual
Web search engines or survey results from actual Web search engine users engaged in real Web searching
Broder (2002) proposed three broad user intent classifications of navigational, informational, and transac-
tional for Web queries. Using survey results, Broder reported that approximately 73% of queries were infor-
mational, nearly 26% were navigational, and an estimated 36% were transactional. The researcher placed some
queries into multiple categories. Based solely on the log analysis, Border reports that 48% of the queries were
informational, 20% navigational and 30% transactional. We assume the remaining 2% were unclassifiable or
the result of rounding.
Spink and Jansen (2004) report that e-commerce-related queries varied from approximately 12% to 24%
using various Web search engine transaction logs. Jansen, Spink, and Pedersen (2005) stated that there
appeared to be a significant use of search engines as a navigation appliance. The researchers report that
the top 15 queries from a 2002 AltaVista search log (i.e., google, yahoo, ebay,, hotmail, hot-, thumbzilla,, babelfish, mapquest,, nfl, weather,,and were all likely expressions of a navigational intent. It is apparent that the hypermedia environ-
ment of the Web provides a unique capability of using searching a specialized form of browsing.
Rose and Levinson (2004) classified search queries using the categories of informational, navigational, and
resource, with hierarchical sub-categories of each. The researchers investigated using just the searcher’s query,
the results the searcher clicked on, and subsequent queries in determining the user intent classification. Rose
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and Levinson (2004) reported that approximately 62% of the queries were informational, 13% navigational,
and 24 percent resource. The researchers report only small differences in results when using the additional
information beyond the query.
2.3. Automatic query classification
The analyses of search logs mentioned above were all performed manually, but some researchers have
attempted automatic classification of user intent. Lee, Liu, and Cho (2005) automatically classified informa-
tional and navigational queries using 50 queries collected from computer science students at a US university.
Their success rate for all 50 queries was 54%. Kang and Kim (2003) attempted to classify queries as either
topic or homepage. After several iterations of classification, the researchers reported a classification rate of
91 percent finding using selected TREC topics (50 topic and 150 homepage finding) and portions of the
WT10g test collection. However, query classification using retrieved Web documents has been shown to be
an impractical approach when dealing with millions of queries (Beitzel, Jensen, Lewis, Chowdhury, & Frieder,
Dai et al. (2006) examined classifying whether or not a Web query has a commercial intent, noting that 38%
of search queries have commercial intention. Baeza-Yates, Calder
´on-Benavides, and Gonz
´alez (2006) used
supervised and unsupervised learning to classify 6,042 Web queries as either informational, not informational,
or ambiguous, achieving precision of classification of about 50%. Nettleton, Calderon, and Baeza-Yates
(2006) used 65,282 queries along with click stream data and clustered these queries based on various param-
eters. Based on expected parameters, the researchers then label these clusters as informational, navigational, or
2.4. Synthesis of prior work
From a review of existing literature, we identified several trends. First, there have been a bewildering
number of classifications of intent for similar or related Web searching. Second, the majority of the work
has been lab studies with little use of actual Web transaction logs. Third, efforts at classification of Web
queries have usually involved small quantities of queries manually classified. Fourth, there has been little
effort on automatically classifying large numbers of Web queries for user intent. Finally, there has been
little discussion of what is actually meant by user intent or what the theoretical underpinnings of the con-
cept are.
In order to compare results across studies and move the field forward, a set of common identifiers for var-
ious types of user intent must be utilized. In fact, there must be some agreement on what intent actually is. To
complement the various lab and panel studies, there must be an increase in the use of search log data where
researches can validate classes of intent identified in the lab. Finally, although manual classification has been
beneficial, we must explore automated methods in order to have direct impact on system design.
These issues motivate our research. A comprehensive review of prior work and an evaluation of a substan-
tial set of Web searching queries will significantly enhance the understanding of user intent in Web searching.
Deriving the underlying user intentions during Web search is critical for the further advancement of Web
In the next section, we present our research objectives. We follow with a description of our research design
and data analysis. We then present our results, along with a discussion of these results. We conclude with
directions for future research and implications for the design of Web searching systems.
3. Research objectives
The research objectives are described below:
1. Develop a comprehensive classification of Web searching user intent.
For research objective one, we analysed prior work in the area along with an analysis of numerous actual
Web searching transaction logs in order to develop a detail categorization of Web searching based on user
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intent. Given the plethora of categories and classifications, it is difficult to compare results across studies
and research experiments. Such a comparison is vitally needed in order to place new research within prior
work and to provide a foundation for future studies.
2. Operationalize the taxonomy of informational, navigational, and transactional for Web searching queries by
identifying characteristics of each query type that will lead to real world classification.
For research objective two, we isolated characteristics of queries in each category (i.e., of informational,
navigational, and transactional) that can serve as identifiers for these types of queries in operational search
engines using various search logs. Although these classification have been isolated manually (c.f. Broder,
2002; Rose & Levinson, 2004), the criteria for determining each as not been articulated. In order for the
classifications to be meaningful, one must isolate defining characteristics that one can operationalize to
inform the design of future searching systems.
3. Implement the informational, navigational, and transactional taxonomy by automatically classifying a large
set of queries from a Web search engine and measure the effectiveness of the classification.
For this research objective, we encoded the characteristics of informational, navigational, and transactional
that we identified from research objective two to develop an automatic classifier. We executed the program
on a transaction log from a Web search engine containing approximately one and half million queries from
several hundred thousand users.
In order to measure the effectiveness, we manually classified a sub-set of queries as informational, naviga-
tional, and transactional, and we compared the results to those obtained via the automated method presented
in research objective three. This provided a measure of the accuracy of the automatic classifier.
In the next section, we describe our research process in detail.
4. Research design
4.1. Classification of Web searching
For research objective one, we performed a comprehensive review of prior work in the area of user intent in
Web searching. We cross correlated reported results from these studies to align user intent classes that were
similar but variously labeled. We also supplemented this literature review by using results from our own data
analysis. From this review and analysis, we derived a comprehensive categorization of Web searching intent
and correlated this categorization with prior published works.
For the purpose of this research, we define user intent as the affective, cognitive, or situational goal as
expressed in an interaction with a Web search engine. Referring to Belkin’s states of a searching episode
(1993), intent is akin to goal, and expression akin to method of interaction. Unlike goal, however, intent is
concerned with how the goal is expressed because the expression determines what type of resource the user
desires in order to address their overall goal. Pirolli (2007, p. 65) makes a similar delineation between task
(i.e., something external) and need (i.e., the concept that drives the information foraging behavior). Saracevic’s
stratified model (1996, 1997) proposes that user expressions to an information searching system are based on
affective, cognitive, or situational strata.
Certainly, the query is a key component of this expression of intent. The importance of the query is obvious
by the considerable amount of research examining various aspect of query formulation, reformulation and
processing (Belkin, Cool, Croft, & Callan, 1993; Belkin et al., 2003; Cronen-Townsend, Zhou, & Croft,
2002; Efthimiadis, 2000). Pirolli (2007, p. 65) refers to the query also as external representation of the need.
We note that the query is many times an inexact representation of the underlying intent (Belkin, 1980; Croft &
Thompson, 1987; Ingwersen, 1996; Taylor, 1968).
However, the query is not the only expression possible or that one can use to determine intent. Therefore, in
this research, we examine other aspects of the interaction including number of query reformulations, selection
of vertical, use of system feedback, and result page viewed as expressions of intent. This approach has much in
common with research on implicit feedback (Jansen, 2005, 2006; Jansen & McNeese, 2005; Kelly & Belkin,
2001, 2004; Kelly & Teevan, 2003; Oard & Kim, 2001), where one attempts to use other expressions of the
user as forms of relevance judgments.
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4.2. Characteristics of Web queries
For research objective two, we qualitatively analysed samples of queries from seven Web search engine
transaction logs from three Web search engines in order to identify characteristics for various user intent cat-
egories. Aggregate statistics on these logs are report in Jansen and Spink (2005b) and Jansen et al. (2000). The
Web transaction logs used in this research are shown in Table 1.
For this process, we selected random samples of records containing not only the query but also other attri-
butes such as the order of the query in the session, query length, result page, and vertical. These fields provided
attributes beyond the query terms in order to assist in the classification. For the analysis, we manually clas-
sified the queries in one of three categories (informational, navigational, and transactional). Derived from
work in Rose and Levinson (2004), we define the intent within each category as:
Informational searching: The intent of informational searching is to locate content concerning a particular
topic in order to address an information need of the searcher. The content can be in a variety of forms,
including data, text, documents, and multimedia. The need can be along a spectrum from very precise
to very vague.
Navigational searching: The intent of navigational searching is to locate a particular Website. The Website
can be that of a person or organization. It can be a particular Web page, site or a hub site. The searcher
may have a particular Website in mind, or the searcher may just ‘think’ a particular Website exists.
Transactional searching: The intent of transactional searching is to locate a Website with the goal to obtain
some other product, which may require executing some Web service on that Website. Examples include
purchase of a product, execution of an online application, or downloading multimedia.
We then derived characteristics for each informational, navigational, and transactional category that would
serve to define the queries in that category. This was an iterative process with multiple rounds of ‘query selec-
tion–classification–characteristics refinement’. We then classified sub-classification for of these major catego-
ries. These sub-classifications were derived using both prior work and a priori using open coding technique
which takes a grounded theory approach (Strauss & Corbin, 1990) to deriving categories. By utilizing seven
transactions logs from three Web search engines, we believe that we obtained results that are generalizable
across multiple search engines and user demographic populations.
4.3. Automatic classification of Web queries
To address research objective three, we used the characteristics from research objective two to develop an
automatic classifier, and we then executed this program on a Web transaction log.
The transaction log we used for this research objective was from (
A complete statistical analysis of the Dogpile transaction log is presented in Jansen, Spink, Blakely, and Kosh-
man (2006). The results indicate the user searching characteristics are consistent with those observed on other
Web search engines, such as those reported in Jansen and Spink (2005b), Park, Bae, and Lee (2005) Silverstein,
Table 1
Web search engine transaction logs used
Web search engine Year of data collection Unique user identities Queries
Excite 1997 18,113 51,473
Excite 1997 211,063 1,025,908
Excite 1999 325,711 1,025,910
Excite 2001 262,025 1,025,910
AlltheWeb 2001 153,297 451,551
AlltheWeb 2002 345,093 957,303
AltaVista 2002 369,350 1,073,388
1,684,652 5,611,443
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Henzinger, Marais, and Moricz (1999). Therefore, we expect the classifications to be also similar to other Web
search engines.
For data collection, we logged searches executed on on 6 May 2005. The original search log
contained 4,056,374 records, representing a portion of the searches executed on that date.
Each record con-
tained several fields, including:
User identification: A user code automatically assigned by the Web server to identify a particular computer.
Cookie: An anonymous cookie automatically assigned by the server to identify unique users
on a particular computer.
Time of day: Measured in hours, minutes, and seconds as recorded by the server.
Query terms: Terms exactly as entered by the given user.
Source: The content collection that the user selects to search (e.g. Web, Images, Audio, or Video) with Web
being the default.
We imported the original flat ASCII transaction log file of 4,056,374 records into a relational database. We
then generated a unique identifier for each record. We then used the fields of Time of day,User identification,
Cookie, and Query to locate the initial query and recreate the chronological series of actions in a session.
Since we were interested only in queries submitted by humans and the transaction log also contained que-
ries from agents, we removed all the agent submissions that we could identify using an upper cut-off similar to
that used in prior work (c.f. Silverstein et al., 1999). We used an interaction cut-off to be consistent with the
approach taken in previous Web searching studies (Jansen & Spink, 2005a; Jansen et al., 2005; Spink & Jan-
sen, 2004) that was substantially greater than the mean search session (Jansen, Spink, & Saracevic, 2000) for
human Web searchers. This approach certainly introduced some agent or common user terminal sessions;
however, it also ensured that we had included most of the queries submitted primarily by human searchers.
Web search engine logging systems of Web search engines usually record result pages viewing as separate
records with an identical user identification and query, but with a new time stamp (i.e., the time of the second
visit). This permits the calculation of results page viewings, but it also introduces duplicate query records that
skew the query calculations. To account for this, we collapsed the search log using user identification, cookie,
and query. We calculated the number of identical queries by user, storing in a separate field within the trans-
action log. This collapsed transaction log provided us the data by user for analysing user queries without
skewing by result list viewing. We also removed all records with null queries. After processing the transaction
log, the database contained 1,523,793 queries from 534,507 users (identified by unique IP address and cookie)
containing 4,250,656 total terms.
We then used the program we create to classify each query according to the characteristics developed in
research question two. The algorithm for the classification was:
Algorithm: Web Query Classification based on User Intent
1. Transaction log is sorted by IP address, cookie, and time (ascending order by time).
2. Search engine result page requested are removed.
3. Null queries are removed.
4. Queries are primarily English terms.
Record R
with IP address (IP
), cookies (K
), query Q
, source S
, and query length QL
Record R
with IP address (IP
), cookies (K
), query Q
, source S
, and query length QL
I: conditions of information query characteristics
We expect to make this search engine transaction log available to the research community once the current non-disclosure agreement
expires and upon successful negotiation with Infospace.
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N: conditions of navigational query characteristics
T: conditions of transactional query characteristics
Variable: B: Boolean // (if query matches conditions, ‘yes’ else ‘no’)
Output: Classification of User Intent, C
Move to R
(this module establishes the initial boundary condition)
Store values for IP
,Fi,and QL
Compare (IP
,Fi,and QL
)to N
If B then C =N
Elseif Compare (IP
,Fi,and QL
)to T
If B then C =T
Elseif Compare (IP
,Fi,and QL
)to I
If B then C =I
While not end of file
Move to R
Compare (IP
,Fi,and QL
)to N
If B then C =N
Elseif Compare (IP
,Fi,and QL
)to T
If B then C =T
Elseif Compare (IP
,Fi,and QL
)to I
If B then C =I
now becomes R
Store values for R
as IP
,and QL
end loop
To address the effectiveness of classification, we selected a random sample of 400 queries from the Dogpile
transaction log and manually classified these queries. We use a Delphi approach, where each evaluator inde-
pendently rated each query. The three evaluators met to come to an aggregate classification. Once all evalu-
ators had agreed to a common classification for all queries, we then compared our manual classification results
to the classification results from our program in order to evaluate the effectiveness of our algorithm.
5. Results
5.1. Research objective one
For research objective one (Develop a comprehensive classification of Web searching user intent), we pres-
ent in Table 2 a three-level hierarchical taxonomy, with the top most level being informational, navigational,
and transactional. Each of these level one categories has multiple level two classifications. Some classifications
also can involve a third level classification.
Below this developed taxonomy, Table 2 presents user intent studies and their best-fit classification across
studies. The blank spaces indicate gaps in prior work where the particular study did not address a specific type
of intent. In other cases, the studies findings were not as specific as presented in Table 2. In these cases, the
particular study classification crosses multiple categories.
Table 3 presents definitions of each of the classifications in the user intent taxonomy.
All query examples in Table 3 are from the Dogpile transaction log used in this research for automatic clas-
sification. These high level classifications are the same as presented by Broder (2002) and are similar to those
reported by Rose and Levinson (2004). Prior work has dealt mostly with informational and navigation search-
ing, with few works focusing on transactional searching. In our analysis, we have noted that informational
searching has five subcomponents (directed, undirected, find, list, and advice), for which we used labels pro-
posed by Rose and Levinson (2004).
Navigational searching appears to exhibit itself in two sub-categories, (navigation to a transactional site or
navigation to an information site). From a Web search engines perspective, the goal is to the get the user to the
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Table 2
Hierarchical classification of user intent as expressed by Web queries
Level User intent classification
Level 01 Informational Navigational Transactional
Level 02 Directed Undirected Find List Advice Navigation
to trans-
to inform-
Obtain Download Search engine
results page
Level 03 Closed Open Online Off-
Free Not
Links Other
Prior studies Corresponding labels
Carmel et al. (1992) Browsing
review, scan)
Scaife, Rogers
Fact finding Exploratory
Choo and Turnbull
Monitoring Undirected
Morrison et al.
Find Explore
Rozanski et al.
do it again
Just the
Quickies Surfing
Sellen et al. (2002) Finding Information
Browsing Transacting
Broder (2002) Informational Navigational Transactional
Bodoff (2004) Browsing (navigating,
current awareness,
undirected, scanning)
Rose and Levinson
Navigational Resource
Teevan et al. (2004) Orienteering Teleporting
Kellar et al. (2007) Fact finding
(looking for
specific information)
Fact finding
Information gathering Browsing Transactions
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appropriate Website. Naturally, from a user perspective, there may be follow-on goals once the user arrives at
a particular destination. So, one can view navigational searching as an expression of an intermediate intent
aimed at satisfying some larger searching goal.
Interestingly, transactional searching is extremely nuanced with four sub-categories (obtain, download,
interact, and search engine results page). This last sub-category is fascinating because it shows the capabilities
offered by modern Web search engines. This classification represents those searches for which the Web search
engine results page is the final destination. For this type of the searching, the ‘answer’ appears directly on the
search engine results page, such as suggestions for correct spelling or terms in the results title, URL, or
5.2. Research objective two
For research objective two (Operationalize the taxonomy of informational, navigational, and transactional
for Web searching queries by identifying characteristics of each query type that will lead to real world classi-
fication.), we derived the following characteristics for each category.
Table 3
Definitions of classifications of Web queries
Levels Examples of queries
Level one
(I) Informational: queries meant to obtain data or information
in order to address an information need, desire, or curiosity
(N) Navigational: queries looking for a specific URL
(T) Transactional: queries looking for resources that require
another step to be useful
Child labor law
Buy table clocks
Level two
(I, D) Directed: specific question
(I, U) Undirected: tell me everything about a topic
(I, L) List: list of candidates
(I, F) Find: locate where some real world service or product
can be obtained
(I, A) Advice: advice, ideas, suggestions, instructions
(N, T) Navigation to transactional: the URL the user wants is a
transactional site
(N, I) Navigation to informational: the URL the user wants is
an informational site
(T, O) Obtain: obtain a specific resource or object
(T, D) Download: find a file to download
(T, R) Results page: obtain a resource that one can printed,
save, or read from the search engine results page
(T, I) Interact: interact with program/resource on another
Registering domain name
Singers in the 1980s
Things to do in hollywood ca
PVC suit for overweight men
What to serve with roast pork tenderloin
Music lyrics
mp3 downloads
(The user enters a query with the expectation that ‘answer’ will
be on the search engine results page and not require browsing to
another Website)
Buy table clock
Level three
(I,D, C) Closed: deals with one topic; question with one, unam-
biguous answer
(I,D, O) Open: deals with two or more topics
(T, O, O) Online: the resource will be obtained online
(T, O, F) Off-line: the resource will be obtained off-line and
may require additional actions by the user
(T, D, F) Free: the downloadable file is free
(T, D, N) Not free: the downloadable file is not necessarily free
(T, R, L) Links: the resources appears in the title, summary, or
URL of one or more of the results on the search engine results
(T, R, O) Other: the resources does not appear one of the
results but somewhere else on the search engine results page
Nine supreme court justices
The excretory system of arachnids
Airline seat map
Full metal alchemist wallpapers
Free online games
Family guy episode download
(As an example, a user enters the title of a conference paper in
order to locate the page numbers, which usually appear in one
or more of the results)
(As an example, a user enters a query term to check for spelling
with no interest in the results listing)
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5.2.1. Navigational searching
queries containing company/business/organization/people names;
queries containing domains suffixes;
queries with ‘Web’ as the source;
queries length (i.e., number of terms in query) less than 3; and
searcher viewing the first search engine results page.
5.2.2. Transactional searching
queries containing terms related to movies, songs, lyrics, recipes, images, humor, and porn;
queries with ‘obtaining’ terms (e.g. lyrics, recipes, etc.);
queries with ‘download’ terms (e.g. download, software, etc.);
queries relating to image, audio, or video collections;
queries with ‘audio’, ‘images’, or ‘video’ as the source;
queries with ‘entertainment’ terms (pictures, games, etc.);
queries with ‘interact’ terms (e.g. buy, chat, etc.); and
queries with movies, songs, lyrics, images, and multimedia or compression file extensions (jpeg, zip, etc.).
5.2.3. Informational searching
uses question words (i.e., ‘ways to’, ‘how to’, ‘what is’, etc.);
queries with natural language terms;
queries containing informational terms (e.g. list, playlist, etc.);
queries that were beyond the first query submitted;
queries where the searcher viewed multiple results pages;
queries length (i.e., number of terms in a query) greater than 2; and
queries that do not meet criteria for navigational or transactional.
Some navigational queries were quite easy to identify, especially those queries containing portions of URLs
or even complete URLs. Although it may seem counter intuitive to some, it has been noted in prior work that
many Web searchers type in portions of URLs into search boxes as a shortcut to typing the complete URL in
the address box of a browser (Jansen et al., 2005). We also classified company and organizational names as
navigation queries, assuming that the user intended to go to the Website of that company or organization.
Naturally, there may be other reasons for a user entering a URL or proper name. We also noted that most
navigation queries were short in length and occurred at the beginning of the user session.
Identification of transactional queries was primarily via term and content analysis, with identification of
key terms related to transactional domains such as entertainment and e-commerce.
With the relatively clear characteristics of navigational and transactional queries, informational queries
became the catchall by default. However, we did note characteristics that indicated informational searching.
The most pronounced was the use of natural language phrases. Informational queries were also more likely to
be lengthier and, sessions of informational searching were longer in terms of the number of queries submitted.
For each of these classifications, we developed databases of key terms relating to each. We employed this
database of key terms in our automatic classifier. For conditional characteristics such as query length and ses-
sion length, we used program variables.
5.3. Research objective three
For research objective three (Implement the informational, navigational, and transactional taxonomy by
automatically classifying a large set of queries from a Web search engine and measure the effectiveness of
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the classification.), we implemented the attributes we derived in research question two in a program. We then
executed the program on the Dogpile search engine transaction log, with Table 4 presenting the results.
Table 4 shows that more than 80% of Web queries were as informational in intent, with navigational and
transactional queries each representing about 10% of Web queries. We find this a surprising high percentage of
informational queries. Prior work has reported that navigational intent was significantly represented in Web
searching (Broder, 2002; Jansen et al., 2005). For example, Broder (2002) reports navigational queries of 24%
based on approximately 3,100 survey responses and 20% based on an analysis of 400 Web queries.
The low percentage of transactional queries is also surprising. Broder (2002) reports transactional queries
of 36% based on survey responses and 30% based on the analysis of Web query. Jansen and Spink (2005b)
report that e-commerce-related queries ranged from 12% to 24% based on analysis of approximately 2,500
queries from multiple transaction logs.
The variation in reported percentage of navigational and transactional queries may be related to the size of
the samples used in prior studies (which were much smaller than we used in this research) and the power log
distribution of Web queries. Jansen et al. (2005) reported on the most frequently occurring queries, so navi-
gational queries may be more prevalent in the more frequently occurring queries than the entire distribution,
especially those in the long tail. A similar effect may be happening with transactional queries. Rose and Lev-
inson (2004) classified only the initial query in the session. These approaches may have led to the increased
percentage of navigational and transactional queries.
For measuring the effectiveness of automatic query classification, we randomly selected 400 queries and
manually classified them and compared the results to those obtained via automatic classification. The results
are shown in Table 5.
Table 5 shows that approximately 26% of the 400 queries were misclassified by the automated method. Pri-
marily, the algorithm under classified transactional and navigational queries and over classified informational
queries. Assuming that these percentages hold throughout the dataset, informational queries would occur
approximately 65%, navigational queries approximately 15 percent, and transactional queries about 20%.
However, these percentages are based on an assumption that the manual classifications are correct, namely
that a particular query, as an expression of a user need, has one and only one intent. Naturally, multiple users
may use the same query as an expression of different underlying intent. This relates to our comment earlier
concerning possible multiple intents with entering a URL or company name.
From our analysis and review of the datasets, about 70–80% of the queries can be classified into one cat-
egory will a high degree of confidence. The remaining queries are more problematic and may represent multi-
ple intents. This is where most of the misclassifications occurred. For example, we manually classified the
query ‘oreo’ as a navigational query (assuming that the searcher wanted to go to the Oreo cookie Website).
Table 4
Results from automatic classification of Web queries
Level 01 classification Occurrences %
Informational 1,228,427 80.6
Navigational 155,628 10.2
Transactional 139,738 9.2
1,523,793 100.0
Table 5
Error checking of automatic classification
Classification (manual) Classification (automatic) Occurrences % of differences in classification % of total sample
Transactional Informational 47 45.6 11.8
Navigational Informational 38 36.9 9.5
Informational Navigational 15 14.6 3.8
Informational Transactional 2 1.9 0.5
Transactional Navigational 1 1.0 0.3
103 100.0 25.8
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However, one could also, with a lower probability, classify it as an informational query. Other examples
include ‘zelda sheet music’, ‘italy government’, and ‘mothers day poem’. Each of these queries could have mul-
tiple underlying intents. This points to the need for a probabilistic classification for that least a sub-set of
However, based on our analysis, it appears that this is a relatively small sub-set of Web searcher, approx-
imately 25%. With an accuracy of nearly 75%, this research shows that automatic classification of user intent is
achievable using data that is currently available to most Web search engines.
6. Discussion and implications
In this study, we employed a three-level classification of Web searching that is useful in identifying the
intent of the searcher. This model is based on our own analysis and on prior published work, most notably
that of Broder (2002) and Rose and Levinson (2004). However, Broder (2002) did not present a description
of the process and metrics used to classify the queries. Similarly, Rose and Levinson (2004) also did not elab-
orate on the details of their classifications. In our work, we have operationalized each category. Therefore, the
classifications are meaningful for use by Web searching systems and for other studies.
Additionally, this research demonstrates the ability to implement our approach for automatically classify-
ing queries. Our automated approach achieved a 74% successfully classification rate. Comparing this with
other attempts at automatic classifications, we see that this success rate is quite good. Lee et al. (2005) had
a 54% success rate with 50 queries. Kang and Kim (2003) had a 91% success rate but used documents from
a TREC test collection. Baeza-Yates et al. (2006) achieved an approximately 50% success rate after clustering
queries. These prior works used much smaller data sets, had higher error rates, and did not classify informa-
tional, navigational, and transactional queries. Not only does our approach have a success rate better than
that reported in prior work, it uses a much larger data set of queries, does not depend on external content,
and can be implemented in real time. This makes it a viable solution for Web search engines as they attempt
to provide relevant content to users.
In analysing our results, we are aware of certain limitations that may restrict the ability to generalize our
conclusions. One issue is that the Dogpile user population may not be representative of Web search engine
users in general. Therefore, their queries would not be representative of the general Web population. We
would certainly like to apply our classification methods on data from other major search engines. This may
also involve a qualitative analysis of newer transaction logs than the ones we used in this study. Perhaps such
logs would provide increased clarity on characteristics of various user intents. However, Jansen and Spink
(2005b) report that query characteristics across search engines are fairly consistent. Additionally, we derived
our initial characteristics from seven other transaction logs from three other search engines. Therefore, we
would expect similar results from other datasets.
Another limitation is that we assigned each query to one and only one category. We are aware that a query
may have multiple possible intents. In fact, instead of a decision tree approach that arrives at a binary answer,
further research will focus on investigating approaches such as naı
¨ve Bayes or data mining to arrive at a prob-
ability of classifying a query into one or more categories. However, from results of this research, it appears
that approximately 75% of queries can be classified into a single category of intent (i.e., informational, nav-
igational, or transactional) with a high degree of certainty.
Our findings are also limited by the inherent shortcoming of relying solely on data from transaction logs.
Transaction logs are excellent for collecting large amounts of data from a large number of users engaged in
real searching tasks. However, we do not have access to these users, so we can only infer their intent from the
data available. It would be an exciting area of future research to conduct a laboratory study to gain further
insight into the underlying intent of Web searchers. Such a laboratory study would be a good supplement to
the transaction log research presented here.
The strengths of this study are the variety and quantity of the datasets employed. Broder (2002) and Rose
and Levinson (2004) both used a very small number of queries and classified the queries manually, with no
presentation of the metrics used. Lee et al. (2005) used 50 queries, and Kang and Kim (2003) used 200 queries.
Baeza-Yates et al. (2006) used approximately 65,000 queries but clustered them before categorizing them. Our
dataset had over one and half million queries. Therefore, our results are robust.
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In terms of implications, the approach used in this research can be implemented for real time classification
by search engines since it uses just the characteristics of the current user interaction and query. By identifying
the user intent of Web queries in real time, Web search engines can provide more relevant results to searchers
and more precisely targeted sponsored links. This is especially fruitful in the area of transactional queries.
Assuming that transactional queries carry a higher commercial inclination, these would be the queries that
online advertising would be most interested. For these users, Web search engines could more heavily weight
results with commercial content or sponsored links, for example. Similarly, targeted actions could be taken for
navigational and informational queries.
There are several areas for future research. As mentioned, a laboratory study would be a good complement
to this log analysis. Such a laboratory study might be able to shed further light in how searchers express their
underlying intent. Additionally, a detailed qualitative analysis on a search log from a major search engine
might lead to more granular attributes of user intent. We would like to develop algorithmic approaches for
utilizing this knowledge of user intent in order to provide searchers with more targeted results. Finally, we
are aiming to expand our automated classification methods to include the more granular categories at level
two and three.
7. Conclusion and further research
In order for Web search engines to continue to improve, they must leverage an increased knowledge of user
behavior in order to identify the underlying intent of searchers. In this research, we highlighted characteristics
of Web queries based on user intent. These characteristics were derived from an examination of Web queries
from multiple search engine transaction logs. We have also demonstrated an automated method that can suc-
cessfully classify Web queries based on user intent. Web search engines can use this knowledge for more pre-
cisely associating user goals with queries and thereby providing more targeted content. If Web search engines
can determine search goals based on queries and other interactions, designers can leverage this knowledge by
implementing algorithms and interfaces to help users achieve their searching goals.
We would like to thank Excite,, AltaVista, and especially for providing the
data for this analysis, without which we could not have conducted this research. We encourage other search
engine companies to engage members of academic community in Web searching research. The Air Force Of-
fice of Scientific Research (AFOSR) and the National Science Foundation (NSF) funded portions of this
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... In this taxonomy, a single level structure of three intent classes, namely, the informational, navigational and transactional, was proposed. Jansen et al. [12] extended Broder's taxonomy by defining secondary and tertiary level intent classes for each of the three top level intents. Rose and Levinson [13] redefined Broder's taxonomy by introducing sub-levels and replacing the "transactional intent" with a "resource seeking intent." ...
... Baez-Yates et al. [14] proposed a different taxonomy from the earlier research, and classified queries as informational, not informational and ambiguous. The intent taxonomies were used to annotate datasets extracted from publicly-released query logs, e.g., the TREC Web Corpus and WT10g collection ( test_collections/, accessed on 15 June 2022), AltaVista logs [13], DogPile [12], Lycos [15], MSN Search Query log (, ac- Table 2 highlights a balanced coverage of queries across all domains. ...
... The Urdu web queries dataset was annotated with three intents: navigational (NAV), transactional (TRAN) and informational (INFO). The definitions of these intent classes, as specified in [5,12], are given in the following section. Additionally, the salient character-istics of each intent class were also specified, with examples from the Urdu web queries dataset, which have been used as rules to annotate the queries according to the respective intent class. ...
Full-text available
Detecting the communicative intent behind user queries is critically required by search engines to understand a user’s search goal and retrieve the desired results. Due to increased web searching in local languages, there is an emerging need to support the language understanding for languages other than English. This article presents a distinctive, capsule neural network architecture for intent detection from search queries in Urdu, a widely spoken South Asian language. The proposed two-tiered capsule network utilizes LSTM cells and an iterative routing mechanism between the capsules to effectively discriminate diversely expressed search intents. Since no Urdu queries dataset is available, a benchmark intent-annotated dataset of 11,751 queries was developed, incorporating 11 query domains and annotated with Broder’s intent taxonomy (i.e., navigational, transactional and informational intents). Through rigorous experimentation, the proposed model attained the state of the art accuracy of 91.12%, significantly improving upon several alternate classification techniques and strong baselines. An error analysis revealed systematic error patterns owing to a class imbalance and large lexical variability in Urdu web queries.
... Recent work has aimed at addressing this task by applying supervised [3,12,17,18,21,23] or unsupervised [3] models on a set of features extracted from the search activity log corresponding to a single query. Features are extracted from multiple dimensions, such as query term, anchor text, SERP click, browsing behavior and Web document. ...
... Jansen et al. [12] built a decision tree that utilizes the features extracted based on the query terms and the Web documents viewed by the user to classify queries. For the classes of queries, they adopted Broder's [5] taxonomy and extended it to three hierarchy levels. ...
... Considered features include query length, the number of page views of the search engine results page and the number of query modifications. Results indicate that this approach is able to improve the accuracy of the classification by 15% compared to the approach proposed by Jansen et al. [12]. ...
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Web search is among the most frequent online activities. Whereas traditional information retrieval techniques focus on the information need behind a user query, previous work has shown that user behaviour and interaction can provide important signals for understanding the underlying intent of a search mission. An established taxonomy distinguishes between transactional, navigational and informational search missions, where in particular the latter involve a learning goal, i.e. the intent to acquire knowledge about a particular topic. We introduce a supervised approach for classifying online search missions into either of these categories by utilising a range of features obtained from the user interactions during an online search mission. Applying our model to a dataset of real-world query logs, we show that search missions can be categorised with an average F1 score of 63% and accuracy of 69%, while performance on informational and navigational missions is particularly promising (F1>75%). This suggests the potential to utilise such supervised classification during online search to better facilitate retrieval and ranking as well as to improve affiliated services, such as targeted online ads.
... This study is particularly motivated by prior empirical research on consumer search behavior that provides the basis for keyword categorization, resource allocation, and performance improvement. These frameworks include the taxonomy of search user intent (Broder, 2002;Jansen, Booth, & Spink, 2008), spillover effects from generic to branded search (Nottorf & Funk, 2013), and more importantly, the buying funnel model that is empirically tested by Jansen and Schuster (2011). ...
... To further refine the definitions and classification of user intent using these categories, Jansen, Booth, and Spink (2008) derived additional attributes for each. In addition, they manually classify a random sample of 400 search queries and develop an algorithm for automatic classification of web queries. ...
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Budget constrained sponsored search advertisers must decide how to allocate their advertisement budget across ad campaigns and individual keywords. In this paper, a simulation model that integrates the complex issues involved in keyword segmentation and campaign organization is used to evaluate performance of various budget allocation strategies. Using the buying funnel model as the basis for keyword segmentation and campaign organization, we analyze Volume-based, Cost-based, and Clicks-based budget allocation strategies and evaluate their performance implications for different firms. The simulation model is empirically evaluated using four Fortune 500 companies and their keyword data obtained from a leading provider of keyword research technology. The results and statistical analyses show significant improvements in budget utilization using the proposed allocation strategies over a Baseline commonly used in practice. The study offers useful insights into the budget allocation problem by leveraging a theoretical framework for keyword segmentation and campaign management.
... The classic approach to the elicitation of an information query consists of a short interaction involving a user specification of a set of keywords. Although in theory these terms denote the user's original informational need, they are often short (typically consisting of only two to three keywords) [1] and possibly ambiguous or incomplete due to common natural language problems such as homonymy and polysemy [2]. This is reinforced by users generally providing low commitment to search interactions and having overly high expectations with respect to the search system [3]. ...
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A key challenge for information access systems lies in their ability to deliver information that is most suited to a user's needs, preferences and context. Personalized Information Retrieval (PIR) seeks to address this challenge by tailoring the selection of results to each individual user. Such PIR systems typically generate adaptive result rankings based on historic user interests or location properties. However, other considerations such as user needs, preferences or context are often neglected. Moreover, users are typically only presented with linear (monolingual) result rankings that do not provide any adaptive navigation support across different information sources. On the other hand, the field of Adaptive Hypermedia (AH) has inherently focused on generating non-linear, hyperlinked result compositions, such as user needs, knowledge and context. However, AH techniques have been typically applied across closed-corpus content bases, requiring substantial amounts of metadata. The key problem remains in providing such adaptive compositions across open-corpus information sources. This technology enables the first dynamic integration and multidimensional adaptation of multilingual open and closed corpora, shows that the compositional approach successfully supports authentic user information needs in a personalized manner. In particular, it is shown that users are more efficient, effective and satisfied with the compositional approach compared to conventional information retrieval systems. Moreover, the approach is able to support multiple dimensions of adaptation, including user intent, language, knowledge, interface preferences and device capabilities.
... En los últimos años, a raíz del éxito de los móviles, se ha incorporado una nueva intención de búsqueda recogida en la literatura bajo el nombre "visitar en persona", la cual está relacionada con las búsquedas que tienen como objetivo obtener información e indicaciones sobre cómo llegar a establecimientos o lugares de una determinada categoría cerca del usuario (Macià, 2019). El estudio de la intención de búsqueda de los usuarios, así como el análisis semántico de los términos utilizados en la ecuación de búsqueda han venido siendo estudiados en la última década en la literatura científica dentro del ámbito de la documentación, la informática y el marketing (Hulth, 2003;Rose y Levinson, 2004;Jansen et al., 2007;2008;Yin y Shah, 2010). ...
Los buscadores son el principal punto de acceso a los contenidos de los sitios web. El SEO es la práctica encaminada al aumento de la cantidad y calidad de tráfico hacia un sitio web a través de los resultados de búsqueda orgánicos procedentes de los buscadores. El trabajo SEO busca satisfacer ciertos factores de posicionamiento que tienen en cuenta los algoritmos de los buscadores en la ordenación de los resultados de búsqueda. En los últimos años hemos visto como estos algoritmos han ido virando hacia factores y señales orientados a priorizar aquellos resultados que mejor satisfacen la intención de búsqueda que se esconde tras la palabra clave utilizada, ofreciendo también la mejor experiencia de usuario posible en la página de destino. Tras un análisis bibliográfico de los factores relacionados con el análisis de la intención de búsqueda y los factores relacionados con la mejora de la experiencia de usuario desde un punto de vista SEO en el buscador de Google, se recogen un conjunto de acciones y estrategias que pueden implementarse con el objetivo de mejorar el posicionamiento de las páginas de un sitio web.
In sponsored search advertising (SSA), keywords serve as the basic unit of business model, linking three stakeholders: consumers, advertisers and search engines. This paper presents an overarching framework for keyword decisions that highlights the touchpoints in search advertising management, including four levels of keyword decisions, i.e., domain-specific keyword pool generation, keyword targeting, keyword assignment and grouping, and keyword adjustment. Using this framework, we review the state-of-the-art research literature on keyword decisions with respect to techniques, input features and evaluation metrics. Finally, we discuss evolving issues and identify potential gaps that exist in the literature and outline novel research perspectives for future exploration.
Large Language Models (LLMs) have shown impressive results on a variety of text understanding tasks. Search queries though pose a unique challenge, given their short-length and lack of nuance or context. Complicated feature engineering efforts do not always lead to downstream improvements as their performance benefits may be offset by increased complexity of knowledge distillation. Thus, in this paper we make the following contributions: (1) We demonstrate that Retrieval Augmentation of queries provides LLMs with valuable additional context enabling improved understanding. While Retrieval Augmentation typically increases latency of LMs (thus hurting distillation efficacy), (2) we provide a practical and effective way of distilling Retrieval Augmentation LLMs. Specifically, we use a novel two-stage distillation approach that allows us to carry over the gains of retrieval augmentation, without suffering the increased compute typically associated with it. (3) We demonstrate the benefits of the proposed approach (QUILL) on a billion-scale, real-world query understanding system resulting in huge gains. Via extensive experiments, including on public benchmarks, we believe this work offers a recipe for practical use of retrieval-augmented query understanding.
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Experiment Findings
An exploration into differences in eye-movements between consumers searching for product information and consumers searching for product transactions using Google, MSN, Ilse, Kobala, and Lycos
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User-system interaction is a critical aspect for IR and digital libraries as well. Thus, a better understanding and modeling of these processes is of great importance to efforts aimed at making these systems more user responsive. The traditional IR model, with all its strengths, had a serious weakness: it did not depict the rich and varied interaction processes. Thus, several IR interaction models have been proposed. In 19961 proposed a stratified model that views the interaction as a dialogue between participants, user and 'computer' (system) through an interface at a surface level; furthermore, each of the participants are depicted as having different levels or strata. On the user side elements involve at least these levels: cognitive, affective, and situational. On the 'computer' side there are at least engineering, processing, and content levels. Interaction is the interplay between various levels. This general model is now extended to encompass specific processes or phenomena that play a crucial role in IR interaction: the notion of relevance, user modeling., selection of search terms, and feedback types. Examples from a large study of interaction are used to illustrate these extensions. Suggestions for further research are made.
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Conference Paper
"The identification of a user's intention or interest by the analysis of the queries submitted to a search engine and the documents selected as answers to these queries, can be very useful to offer more adequate results for that user. In this Chapter we present the analysis of a Web search engine query log from two different perspectives: the query session and the clicked document. In the first perspective, that of the query session, we process and analyze web search engine query and click data for the query session (query + clicked results) conducted by the user. We initially state some hypotheses for possible user types and quality profiles for the user session, based on descriptive variables of the session. In the second perspective, that of the clicked document, we repeat the process from the perspective of the documents (URL's) selected. We also initially define possible document categories and select descriptive variables to define the documents. We apply a systematic data mining process to click data, contrasting non- supervised (Kohonen) and supervised (C4.5) methods to cluster and model the data, in order to identify profiles and rules which relate to theoretical user behavior and user session "quality", from the point of view of user session, and to identify document profiles which relate to theoretical user behavior, and document (URL) organization, from the document perspective."
The paper presents findings from a study of how knowledge workers use the Web to seek external information as part of their daily work. Thirty four users from seven companies took part in the study. Participants were mainly IT specialists, managers, and research/marketing/consulting staff working in organizations that included a large utility company, a major bank, and a consulting firm. Participants answered a detailed questionnaire and were interviewed individually in order to understand their information needs and information seeking preferences. A custom-developed WebTracker software application was installed on each of their workplace PCs, and participants' Web-use activities were then recorded continuously during two-week periods. The WebTracker recorded how participants used the browser to seek information on the Web: it logged menu choices, button bar selections, and keystroke actions, allowing browsing and searching sequences to be reconstructed. In a second round of personal interviews, participants recalled critical incidents of using information from the Web. Data from the two interviews and the WebTracker logs constituted the database for analysis. Sixty one significant episodes of information seeking were identified. A model was developed to describe the common repertoires of information seeking that were observed. On one axis of the model, episodes were plotted according to the four scanning modes identified by Aguilar (1967), Weick and Daft (1983): undirected viewing, conditioned viewing, informal search, and formal search. Each mode is characterized by its own information needs and information seeking strategies. On the other axis of the model, episodes were plotted according to the occurence of one or more of the six categories of information seeking behaviors identified by Ellis (1989, 1990): starting, chaining, browsing, differentiating, monitoring, and extracting. The study suggests that a behavioral framework that relates motivations (Aguilar) and moves (Ellis) may be helpful in analysing patterns of Web-based information seeking.