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PSYCHIATRIC SERVICES ops.psychiatryonline.org oJanuary 2012 Vol. 63 No. 1
1100
The authors report a process
evaluation that used rigorous
qualitative methods consistent
with best practice to assess the
development and impact of a nas-
cent recovery center in the New
York City area. The center suc-
cessfully delivered services that
focused on helping increasing
numbers of consumers achieve
educational and functional im-
provements. Consumers per-
ceived the center as providing a
strong sense of community while
also serving as a “stepping stone”
to wider opportunities. Because
they offer a feasible and popular
means to help individuals with
mental illness acquire skills, re-
covery centers may be an emerg-
ing best practice. Further re-
search is necessary to test their
efficacy. (Psychiatric Services 63:
10–12, 2012)
In 2003, the New Freedom Com-
mission called for mental health
services to become more recovery
oriented (1). In response, new inter-
ventions to enhance recovery have
been created. One innovative inter-
vention has been the development of
recovery centers that offer a variety of
services and resources that aim to fos-
ter various aspects of recovery among
people with severe mental illness (2).
Some recovery centers are consumer
operated and peer run, whereas oth-
ers are more reliant on professional
staff (3).
Recovery centers aim to differenti-
ate themselves from day treatment
centers, clubhouses, and other shel-
tered environments, which often fo-
cus on providing a place of refuge and
slow adjustment to living with a psy-
chiatric disability (4). These older
models, especially day treatment cen-
ters, place less emphasis on rapid
transition from a service-dependent
lifestyle to a full life in the communi-
ty (5). In contrast, recovery centers
represent a newer model that focuses
on a renewed notion of recovery by
providing recovery-oriented inter-
ventions affecting various life do-
mains, including education, employ-
ment, wellness management, and
housing (6).
Research on recovery centers and
other newer models of recovery-ori-
ented interventions is scant. A recent
survey found a variety of promising
approaches, largely unstudied, that
could be classified under the rubric of
recovery center (2). One quasi-exper-
imental study that evaluated the im-
pact of a recovery center on con-
sumers found that it developed
“readiness for rehabilitation and re-
covery” by significantly improving
empowerment and “recovery atti-
tudes” (7). The center used an educa-
tional model that is described in de-
tail elsewhere (6).
This column reports a qualitative
evaluation of a nascent recovery cen-
ter in New York City. The results of
the evaluation are consistent with
other research that suggests that re-
covery centers may be an emerging
best practice (2,3,6,7). We also explic-
itly detail the methods used to per-
form the evaluation because they are
consistent with best practice in quali-
tative research.
Pathways Resource Center
Pathways to Housing, Inc., created a
small-scale recovery center named
Pathways Resource Center in May
2008 with the aim of providing a vari-
ety of recovery-oriented services to its
clientele. Pathways implements the
Housing First model of supportive
housing, which provides permanent
independent housing and consumer-
driven support services to persons ex-
periencing severe mental illnesses
and substance use disorders. One of
the defining aspirations of Pathways’
programs is that if given the right
supports, consumers can maintain in-
dependent and meaningful lifestyles
with minimal dependence on services
(8). The center, created to reflect that
philosophy, is dedicated to a notion of
recovery that emphasizes the con-
sumer’s capacity to move on from a
service-dependent lifestyle (1).
The target population for the center
is people who are living in supported
housing in the New York City area that
is provided by a separate arm of Path-
ways to Housing. All of the residents
have a diagnosis of severe mental ill-
ness, and many have co-occurring dis-
orders, such as substance abuse, HIV
infection, or diabetes.
Very soon after the center’s open-
ing, a number of classes started, each
running to a strict timetable. A stable
pool of clients, approximately 30 per
week, began to attend the classes. Be-
tween May 2008 and October 2009,
the number of classes grew and diver-
sified, and the number of new atten-
dees steadily rose. By October 2009,
Recovery Centers for People With a
Mental Illness: an Emerging Best Practice?
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Dr. Whitley is affiliated with the Douglas
Mental Health University Institute,
McGill University, Perry Pavilion E-3108,
6875 Lasalle Blvd., Montreal, Quebec,
Canada H4H 1R3 (e-mail: robert.whit
ley@mcgill.ca). Ms. Siantz is with the Uni-
versity of Southern California School of
Social Work, Los Angeles. William M.
Glazer, M.D., is editor of this column.
BBeesstt PPrraaccttiicceess
approximately 50 people per week
were using the center.
Most of the classes are led by paid
staff or volunteers from the commu-
nity. A small number are led by con-
sumers. Because living in poverty
makes it difficult for members to
come to the center, Pathways to
Housing provides free travel cards or
lunches to those who attend class.
These benefits enable the most vul-
nerable to participate without eco-
nomic impediment and are highly val-
ued by the clientele. They should be
considered part of the best practice
for recovery centers.
Classes can be described as ad-
dressing matters related to functional
recovery or clinical recovery. Func-
tional recovery refers to activities that
equip participants with everyday
skills and knowledge that can en-
hance normal functioning in society.
The center offers weekly classes in
functional activities, including com-
puter education (five hours), GED
completion (90 minutes), literacy (90
minutes), employment search assis-
tance (three hours), photography
(three hours), art (three hours), com-
munications (two hours), and cooking
and nutrition (one hour).
Practical, skills-based functional
classes dominate the weekly sched-
ule, although they are augmented by
a small number of groups that meet to
specifically target clinical recovery.
Clinical recovery refers to activities
that address the common symptoms
of severe mental illnesses and co-oc-
curring substance use disorders.
These weekly activities include harm
reduction classes (two hours), an
anger management group (one hour),
a stress release group (one hour), and
a recovery group (one hour).
Best practices:
qualitative research
The qualitative evaluation was gov-
erned by three objectives, namely to
track the developmental trajectory of
this innovative recovery center, elicit
the views of the clientele about the
impact of the center, and assess chal-
lenges associated with implementa-
tion. We strove to use best practices
in qualitative research when assessing
development and impact of the cen-
ter. Qualitative research is generally
considered more rigorous if the inves-
tigation employs more than one
method. This technique, known as
triangulation, allows researchers to
gain varying perspectives on an issue
(9). For this reason, we used both
participant observation and focus
groups as methods of investigation.
The authors conducted five focus
groups at regular intervals between
July 2008, just after the center
opened, to October 2009. All users of
the center were invited to attend
these focus groups through open ad-
vertisement and word of mouth. All
focus groups were recorded and tran-
scribed for later analysis. Focus
groups were interspersed with regu-
lar (generally twice a month) observa-
tion of clients by one of the authors
from September 2008 to July 2009.
Observation involved going to the
center to view activities, participate in
classes, or attend social events. In addi-
tion, we selected consumers to take for
lunch or accompany on walks around
the neighborhood to further elicit their
perspectives on the center. We enu-
merated the number of attendees at
the classes observed and also consulted
sign-in sheets that were used to meas-
ure attendance at every class. Unfortu-
nately, because the sign-in sheets were
inconsistently administered by class fa-
cilitators, they provided only a rough
indicator of attendance.
The analysis of results was also con-
sistent with best practice in qualita-
tive research (10). All focus group
transcripts and field notes were im-
ported into atlas-ti computer soft-
ware. We engaged in conventional
methods of thematic analysis to an-
swer the research questions. Themes
were identified independently and
emerging themes were later dis-
cussed and a consensus was reached.
This form of multiple coding in qual-
itative research, known to be a strong
check and balance of observer bias, is
recommended as a way to improve
validity. Once the analysis had been
completed, the first author returned
to the recovery center, in May 2010,
to discuss emerging themes with fo-
cus group participants, who agreed
with our primary conclusions. Again,
the process of checking conclusions
with study participants adds rigor to
qualitative research.
Perceived benefits
of the center
Participants at the center spoke very
favorably about its impact on their
day-to-day lives. They noted that the
center was equipping them with
skills and abilities that they could use
as a springboard to obtain gainful
employment, attend accredited edu-
cational courses, and access other
opportunities in the outside world.
One participant called the recovery
center “a stepping stone for each and
every one of us.” Another noted, “I
think in just being here, in every as-
pect, it’s upgrading—you know—
your own skills. Because, we are in-
teracting with each other just like in
an office.” Another said, “It’s a place
where you can come and expand
your educational abilities.”
When talking about the computer
class, one participant stated that, “it
is a trade that you learn that will give
you a benefit in the future, ‘cause
computer pays well . . . like, make
more money as a computer opera-
tor.” These quotes were emblematic
of the view reported by many partic-
ipants that providing education was
the most appreciated of the center’s
functions.
Many classes involved consider-
able teamwork and peer support,
which fostered a strong sense of ca-
maraderie. For example, the nutri-
tion class involved shopping and
cooking together, and the art and
the photography classes involved
working together, sometimes in
pairs and as a team. A focus on
working as a team and the sense of
community it fostered were also
perceived as benefits of the center.
As one participant said, referring to
other participants, “I call them my
family. You know . . . these are my
family. When I know that when I’m
done, I could come to somebody
here. They notice that I don’t have a
family. I could speak to somebody
and I know that they are going to
give me the right advice, you know.
It made me think about not getting
into trouble and for me to do the
right thing.” Notably, this consumer
regarded this sense of family not
only as a benefit in itself but also as
a moral corrective by providing a re-
newed sense of accountability.
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PSYCHIATRIC SERVICES ops.psychiatryonline.org oJanuary 2012 Vol. 63 No. 1
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The center’s challenges
At the conclusion of the research in
October 2009, the center had settled
into a schedule of staying open from
10 a.m. to 4 p.m. on Monday to Fri-
day. The center had also established
strictly enforced rules and regulations
as a result of discord during the early
months of the center’s life. For exam-
ple, a frequent complaint was that
people arrived late for groups, al-
legedly to benefit from the free travel
cards or lunches that were associated
with attendance without having to
fully participate. Likewise some con-
sumers complained about others who
came to the center but did not partic-
ipate or contribute to the life of the
center.
These complaints led to intense de-
bate at the center about acceptable
behavior that prompted the con-
sumers themselves to create a set of
rules and regulations. These emerg-
ing rules stipulated that people could
not be at the center if they were not
attending a class; that those who ar-
rived more than ten minutes late for a
class were denied entry; that the cen-
ter close for lunch, and that people
could be suspended from the center
for up to two months. In fact at least
one individual was suspended during
the research.
A final challenge was the question
of whether people should be expected
to move on. In line with Pathways phi-
losophy (8), consumers agreed that
the center should not become just an-
other day treatment center where
people would stagnate indefinitely,
becoming so comfortable that they
were reluctant to leave. The rules and
regulations of Pathways Resource
Center reflected that desire. Never-
theless, although many consumers
saw the recovery center as a stepping
stone, others became comfortable
with the sense of camaraderie associ-
ated with the center and seemed quite
reluctant to move on. For example,
one consumer noted, “We embrace
each other, support each other, coun-
sel and support each other. . . . We de-
pend on each other.” This dependen-
cy, in some cases declared openly, act-
ed as an impediment to moving on for
some consumers.
Discussion and conclusions
The recovery center described by this
study took the form of a small educa-
tional institution that was designed
specifically for people with a severe
mental illness. It was similar to a pop-
ular and effective recovery center in
Boston described by one of the few
previous studies of recovery centers
(6,7). The distribution of activities
suggested that the center’s philoso-
phy was strongly oriented toward en-
couraging clients to meet the bench-
mark for entering appropriate educa-
tional facilities such as community
college, to become competitive in the
open job market with an eye to find-
ing gainful employment, and to en-
hance skills such as cooking or anger
management that may allow better
daily functioning.
A focus on education, employment,
and functional improvement overlaps
with many of the activities provided
by progressive day treatment centers
and clubhouses. However, the high
proportion of time devoted to such
activities and the strict school-like at-
mosphere make Pathways Resource
Center somewhat distinct from these
older models. This suggests that the
center aligns well with newer incarna-
tions of recovery centers that empha-
size the importance of education and
functional recovery over and above
clinical recovery (2,3,6,7)
In line with other recent research,
this study affirmed the feasibility and
popularity of recovery centers that fo-
cus on educational and functional im-
provement (2,6,7). However, it pro-
vided no information about the cen-
ter’s efficacy and effectiveness. Fu-
ture research should rigorously evalu-
ate outcomes as well as process to as-
sess overall influence of such centers.
Process evaluations can follow the
procedures we have outlined, which
were consistent with best practice in
qualitative research. Outcome evalu-
ations will require quasi-experimental
or randomized designs.
Acknowledgments and disclosures
The Columbia University Center for Home-
lessness Prevention Studies (CHPS) provided
the funding for this research to Dr. Whitley
while he was a CHPS Scholar. The authors
thank Sam Tsemberis, Ph.D., and Pathways to
Housing staff for graciously facilitating field
visits to the center.
The authors report no competing interests.
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