Conference Paper

A Collective Action Perspective on Technological Innovation in Business/Government Networks.

University of Twente, 7500 AE, Enschede, The Netherlands
Conference: Proceedings of the Fifteenth European Conference on Information Systems, ECIS 2007, St. Gallen, Switzerland, 2007
Source: DBLP


A major challenge for European governments is solvi ng the dilemma of increasing security and control of international trade, while at the same t ime reducing the administrative overhead. The EU focuses on the introduction of paperless IS to tack le this. In order to really bring benefits for both parties and address the dilemma, it becomes increas ingly important that governments and businesses look for alternative innovative solutions that go b eyond simply replacing paper-based systems with IT. However the EU works with a predefined, long-term a genda which is linked to the EU legislation. Even if such alternative innovative solutions are d eveloped, they are doomed to fail, if a network of powerful actors is not (or is inappropriately) mobi lized to bring the desired change up to the legislative level. There is only limited understand ing about how such networks can be mobilized. In this paper, we investigate the Beer Living Lab (Bee r LL) pilot project applying the collective action model of institutional innovation of Hargrave and V an de Ven. The model appears to be an interesting lens to analyze the eCustoms developments.

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    • "At present, for these systems to work, companies need to develop multiple data–sharing interfaces with government systems. The Beer Living Lab (see Baida et al., 2008; Rukanova et al., 2007), part of the ITAIDE project, is one of a number of pilot projects that are seeking to link existing supply chain systems with these various government systems. These can allow authorized authorities to have direct access to their commercial supply chain information, an approach that relies on open standards and service–oriented architectures. "
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    ABSTRACT: Innovative egovernment systems are increasingly being used to manage border controls for both people and goods. While cross–border passage of travelers and cargo are usually treated separately in research and in practice we bring these together in order to identify similarities and differences. We use the concept of “symmetry” from Actor–Network Theory as our conceptual lens. We apply two types of symmetric analyses. In the first type, we treat both technological and social aspects as equally important. In the second type we analyze border crossing for both people and goods. Our analysis illustrates that in the context of crossing borders these two types of symmetric analysis are meaningful and appropriate. Whilst ANT has been advocated as a means of studying egovernment, few studies have explicitly drawn on the symmetry for such work and our paper contributes to this corpus of research. We illustrate that a number of problems are very similar for both people and good, so practitioners and researchers can benefit from exchanging ideas and practices and by doing so can accelerate egovernment innovation. We suggest that a strict symmetry concerning people/goods does not apply, so the boundaries of these similarities and differences require careful consideration.
    Full-text · Article · Jan 2008
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    • "The plans for IS change that the EU provides become embedded in the long-term EU agenda and subsequently get translated into the strategic agendas of the Member State Administrations and businesses respectively. At the same time we see emerging developments that are not aligned with these plans, for instance driven by bottom-up initiatives to develop eCustoms innovation (Rukanova et al., 2007). "
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    ABSTRACT: Although much efforts have been devoted to understanding IS change processes that take place in a single organization, there is very little understanding about the change processes that affect IS decisions and developments across organizations. In this paper we provide a conceptual framework to analyze and explain complex multi-level IS change. To demonstrate the use of the framework we apply it to analyze changes in the domain of eCustoms, as in this domain we find rich examples of multi-level IS changes. The framework combines the work on "motors of change" by Van de Ven and Poole with Pettigrew's notions of "vertical" and "horizontal" levels of analysis. Based on our case analysis we conclude that the conceptual framework proves to be a useful lens through which to analyze complex multi-level IS change. We propose extensions of the framework by identifying different interaction types between the changes and we outline directions for further research. In this respect, this paper can be seen as a contribution to the existing IOS research on change.
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    ABSTRACT: In this paper, we analyze the introduction of the Australian Integrated Cargo System (ICS) in order to improve our understanding of eCustoms innovations in Europe, primarily Single Window services. We combine the case study with a theorization based on socially constructed change in networks. The development and diffusion of eCustoms solutions takes place within an elaborate network of businesses, government agencies, and technology providers. We focus on the ongoing dialectics during change in such a network. This means we zoom in on the constant confrontations and conflicts of both interests and understandings of contents, processes, and outcomes of change. These conflicts potential shift change in unintended and unwanted directions, resulting in perceived failure. We critically reflect on the practical lessons that surfaced from the Australian ICS- Import case, where we observed a tendency to avoid facing conflicts, ignoring them, or dismissing them as not important. Our analysis demonstrates that using a dialectic approach can provide substantial insights in eCustoms innovation. We offer a characterization of conflicts and we contribute to the discussion of eCustoms in Europe.
    Full-text · Article · Jan 2007
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