The transformation of work in european banks: an analysis of IT skills.
Conference: Proceedings of the 11th European Conference on Information Systems, ECIS 2003, Naples, Italy 16-21 June 2003
Available from: Spiros A. Borotis
- "virtual classrooms) and asynchronous formats, and in the context of Web 2.0 through informal learning tools, like wikies and blogs. This technology can be used stand-alone or complementary to other training modes, in order to mitigate the skill shortage that several banks are recently facing as a result of particular organizational transformations, e.g. from bureaucratic to customer-oriented (Neirotti and Paolucci, 2005; Regini et al., 1999). "
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ABSTRACT: This study presents particular issues concerning the acceptance of e-Learning in a major Greek bank. A generic unified analysis framework is developed based on dominating theories of individual information systems acceptance, integrating also the organizational and work-context dimensions. Concerning the organizational level, management of employees' development, training culture, and alignment with corporate strategy raise particular significance. On the work-social context dimension, Training Department, branch managers and corresponding supervisors, as well as colleagues, consider the main key stakeholders. Additionally, time resources and work overload appear as critical when designing this type of training interventions. Last, in the individual level, perceived usefulness and ease of use, personal innovativeness with information technology, computer anxiety, self-efficacy, and intrinsic motivation to learn affect in broad terms the attitudes employees formulates towards e- Learning in this organization. All these issues, in the various aforementioned levels, must be taken into account when designing and maintaining technology-supported training interventions, in order to mitigate resistance and maximize the potential benefits.
Available from: Elisabetta Raguseo
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ABSTRACT: Previous literature has studied telework practices predominantly from the employees' perspective rather than exploring its use at the firm level. With the objective of contributing to reducing this research gap, the relationship between firms' adoption of telework and the firms' technological, organisational and environmental contexts is explored. Data were obtained from a survey conducted between 2005 and 2009 on a sample of 1,134 Italian firms in the Piedmont region. The results show an overall increase in the diffusion of telework primarily attributable to a rise in the adoption of ‘mobile’ work rather than home‐based forms of telework. The results also show that firms that had previously adopted information systems supporting core business processes and knowledge management were more inclined to adopt telework. Telework arrangements were more widely diffused among firms facing a growing and geographically dispersed market demand, and also in the contexts of higher levels of human capital and lower capital intensity.
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