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When second wave HCI meets third wave challenges
Abstract
This paper surveys the current status of second generation HCI theory, faced with the challenges brought to HCI by the so-called third wave. In the third wave, the use context and application types are broadened, and intermixed, relative to the focus of the second wave on work. Technology spreads from the workplace to our homes and everyday lives and culture. Using these challenges the paper specifically addresses the topics of multiplicity, context, boundaries, experience and participation in order to discuss where second wave theory and conceptions can still be positioned to make a contribution as part of the maturing of our handling of the challenges brought on by the third wave.
... Rather, they are embedded in social environments which structure these interactions and give different meanings to their outcomes in ways that are relevant for the fulfillment of psychological needs (Dourish, 2004;Hagendorff, 2020;Stephanidis et al., 2019). Indeed, the importance of appreciating and understanding the social context in which people interact with technology is a key insight of 'third wave' human-computer interaction (HCI) research (Banerji, 2018;Bødker, 2006). In particular, because AI systems can treat people as group members rather than individuals, and different populations have different needs, a theory of needs-based impact for HCAI should explain how being treated as a group member can shape the nature of psychological needs as well as their fulfillment. ...
... Another contribution of SSDM is that it can be used to understand the impact of AI systems on people beyond the user-technology interaction (Bødker, 2006(Bødker, , 2015. Models of self-determination such as the player experience of need satisfaction (PENS; Johnson, Gardner, & Perry, 2018;Ryan et al., 2006) and METUX (Calvo, Peters, Vold, & Ryan, 2020;Peters et al., 2018); as well as HCI theories such as technology acceptance models (Davis, 1989;Venkatesh et al., 2003) and user-experience models (Hassenzahl & Tractinsky, 2006) focus primarily on interactions between users and technology. ...
... To the best of our knowledge, in addition to generic calls for an interdisciplinary reflection on the impact of robots on people's everyday lives (Ray et al., 2008), so far there has been only one attempt made to address everyday life as a distinct research theme in HRI, namely the Everyday-life centred approach (ELCA) (Weiss and Hannibal, 2018). While much more research has been done in this regard within Human-Computer Interaction (HCI) research (Bødker, 2006;Bardzell et al., 2012), the analogies between HRI and HCI are limited. This is because while computer technologies have truly become parts of people's lives and can be studied as such, social robots are still to a large extent in a research and development phase, and they involve embodied interactions with physical robotic systems (Herath et al., 2020). ...
This paper focuses on the topic of “everyday life” as it is addressed in Human-Robot Interaction (HRI) research. It starts from the argument that while human daily life with social robots has been increasingly discussed and studied in HRI, the concept of everyday life lacks clarity or systematic analysis, and it plays only a secondary role in supporting the study of the key HRI topics. In order to help conceptualise everyday life as a research theme in HRI in its own right, we provide an overview of the Social Science and Humanities (SSH) perspectives on everyday life and lived experiences, particularly in sociology, and identify the key elements that may serve to further develop and empirically study such a concept in HRI. We propose new angles of analysis that may help better explore unique aspects of human engagement with social robots. We look at the everyday not just as a reality as we know it (i.e., the realm of the “ordinary”) but also as the future that we need to envision and strive to materialise (i.e., the transformation that will take place through the “extraordinary” that comes with social robots). Finally, we argue that HRI research would benefit not only from engaging with a systematic conceptualisation but also critique of the contemporary everyday life with social robots. This is how HRI studies could play an important role in challenging the current ways of understanding of what makes different aspects of the human world “natural” and ultimately help bringing a social change towards what we consider a “good life.”
... As computing systems left the work-related context and expanded in our day-to-day life ( [8,27]), research on how to incorporate ethics in computer science education gained traction. Especially in the context of intentionally maliciously designed user interfaces, such as dark patterns, recent work demands educating designers regarding design values and design responsibility [23,45]. ...
Foreseeing the impact of augmented and virtual reality applications on users and society is challenging. Thus, efforts to establish an ethical mindset and include technology assessment techniques in HCI education are increasing. However, XR educational courses fostering students’ reasoning and perceived responsibility in designing ethical applications are lacking. We, therefore, developed the explorative design method Reality Composer to investigate and foster the students' assessment of the ethical impact of and responsibilities in XR application design. We conducted a workshop with 40 international HCI master students applying this method and analyzed the resulting application concepts regarding the students' ethical assessment. Our findings show that they critically discussed their concepts’ impact and identified potential countermeasures for negative social implications. However, they overestimated the users’ responsibility to securely use XR applications as well as a positive design intention. We contribute with our findings and developed method to understand students' potential and derive future course design implications.
... For the past decade, the field and theory of HCI has been undergoing major changes in its evident third paradigm shift to encourage aspects of ethics, culture, experiences, and aesthetics (Rogers, 2004). This shift mostly focused on the transition from prioritizing human cognition to leveraging on cultures of users (Bødker, 2006;Rogers, 2004). HCI and design researchers have worked immensely in considering culture as a theoretical construct or analytic lens to look at HCI practices and design principles (Irani et al., 2010;Sturm et al., 2015). ...
In this interview Professor Ana Viseu, one of Portugal’s most important science and technol- ogy studies scholars, discusses her fascinating professional and personal trajectory in the coun- try and abroad, offering an original and innova- tive perspective on what it means to do science. In addition to being a model for new generations of scientists, in this interview with Renata Frade, Ana Viseu examines aspects related to her interdis- ciplinary work and ample experience in scientific projects, publications and teaching, and how these relate to issues such as diversity, inclusion and, chal- lenges and achievements to women in science and technology. In this interview, Prof. Viseu engages with concepts central to her work such as, feminist
technoscience, actor-network theory, cyborg anthro- pology and care so as to show how these can be used to better understand technoscientific innova- tion and particularly, how emergent information and communication technologies are envisioned, used and regulated and how they transform and create new realities, entities and worlds.
... For the past decade, the field and theory of HCI has been undergoing major changes in its evident third paradigm shift to encourage aspects of ethics, culture, experiences, and aesthetics (Rogers, 2004). This shift mostly focused on the transition from prioritizing human cognition to leveraging on cultures of users (Bødker, 2006;Rogers, 2004). HCI and design researchers have worked immensely in considering culture as a theoretical construct or analytic lens to look at HCI practices and design principles (Irani et al., 2010;Sturm et al., 2015). ...
This is an unprecedented document with Dr. Judy Wajcman. She is one of the main voices in the Academy on technological feminism in the world, author of memorable works and still so important in these scientific fields, such as Technofeminism and Feminism confronts Technology. For over 25 years, her scientific pro- duction has covered topics such as sociology of work and employment, science and technology studies, gender theory, temporality and organi- zational analysis. Dr. Judy Wajcman is Anthony Giddens Professor of Sociology at The London School of Economics; she is also a Fellow at The Alan Turing Institute (and also Principal Investigator on the Women in Data Science and Artificial Intelligence Research project), Visiting Professor at the Oxford Internet Institute and
AI100 Standing Committee member. This inter- view with Renata Frade covers aspects related to feminist technoscience, artificial intelligence, activism nowadays, gender equality and the present and future of technofeminism.
... For the past decade, the field and theory of HCI has been undergoing major changes in its evident third paradigm shift to encourage aspects of ethics, culture, experiences, and aesthetics (Rogers, 2004). This shift mostly focused on the transition from prioritizing human cognition to leveraging on cultures of users (Bødker, 2006;Rogers, 2004). HCI and design researchers have worked immensely in considering culture as a theoretical construct or analytic lens to look at HCI practices and design principles (Irani et al., 2010;Sturm et al., 2015). ...
I´m one of the book editors, reviewers, author of 3 chapters.
The “women in technology and STEAM” theme has been increasingly approached in academic and school environments, at events, by journalists, in digital communities and in society debates as well. It is urgent to develop effective solutions for greater diversity, inclusion, equity in IT, starting from childhood. Technofeminism: multi and transdisciplinary contemporary views on women in technology aims to fill an editorial gap by proposing – based on technological feminist theories and case studies – current reflections and actions aimed at the professional market and Science in segments such as artificial intelligence, education, gender, arts, games, transgender people, social justice and cultural diversity, Design/Human-Computational Interaction by renowned scientists working in Portugal, Brazil, United States and United Kingdom. Edited by Renata Frade and Mário Vairinhos, researcher and professor at DigiMedia (University of Aveiro), the work was released in a free online issue, written in English, following the Open Science politic by DigiMedia Collection/UA Editora.
The book intends to be a theoretical reference in technofeminism debates and a guide for women, from adolescence onwards, interested in joining or making a professional transition to STEAM careers, entrepreneurship, improving knowledge about feminism in fields of patriarchy greater domain, from a plural and diverse perspective. One of the main book highlights is the participation as author of Dr. Judy Wajcman, recognized worldwide for 30 years for her research on technological feminism and gender studies. The researcher is a British Academy fellow, professor at the Anthony Giddens of Sociology at the London School of Economics. The book is in line with the United Nations General Assembly (UN) Sustainable Development Goals.
Technofeminism: multi and transdisciplinary contemporary views on women in technology authors are: “Feminism and Technology: an interview with Dr. Judy Wajcman by Renata Frade”; “Allegro ma non tropo: how educational traps might be predicted” (Ana Silveira Moura); “Spaces in deconstruction: an experience report on transgender employability in the area of computing/technology” (Biamichelle Miranda, in Memorian); DigitalSELFPresenceLab: embodying new technologies for the restoration of presence” (Carolina Berger); “Gender discrimination in AI models: origins and mitigation paths” (Dora Kaufman); “Convergent feminism, games, digital transition and equity” (Patrícia Gouveia, Luciana Lima); “Cultural Diversity as a design precedent: A (Feminist) Angle for HCI/d Expansion” (Sai Shruthi Chivukula); “How to be a Woman in Science: an interview with Ana Viseu by Renata Frade about Feminism, Gender and Technoscience perspectives”. The preface was written by Dr. Ana Veloso, University of Aveiro Department of Communication and Art Director.
... Research on witness experiences became more important and common in the wake of the "third wave of HCI" [4], when new interactive technologies flooded social spaces. At the time, researchers increasingly focused on technology-mediated experiences in social situations (e.g., [1,22,42,44,47,48]), often driven by the rise of the smartphone [29,33,34,37,46] and the introduction of other mobile technologies such as smart glasses [2,14,21,23,24], fitness trackers [16,19], and wearables [5,12,20,36,41]. ...
Our interactions with technology do not just shape our individual experiences. They also affect people around us. Although previous research has addressed such "witness" experiences, the actual effect of interaction design on the witness experience remains largely unknown. In an online study (n = 407), we explored how witnesses perceive mid-air gesture-based interactions with a hearing aid, using four video vignettes. We studied witnesses' subjective visibility of manipulations and effects (following Reeves and colleagues' taxonomy), perceived form of interaction, subjective experience, and relationships between these measures. Although visibility patterns matched the intended form, they did not lead to the supposed experience (i.e., "suspenseful" gestures did not lead to suspenseful experiences). The paper illustrates gaps in current research about witness experiences, demonstrates the need to overcome basic hiding/revealing profiles, and indicates a path forward by focusing on aesthetic forms and experiences.
In Windows and Mirrors: Interaction Design, Digital Art, and the Myth of Transparency, Jay David Bolter and Diane Gromala argue that, contrary to Donald Norman's famous dictum, we do not always want our computers to be invisible "information appliances." They say that a computer does not feel like a toaster or a vacuum cleaner; it feels like a medium that is now taking its place beside other media like printing, film, radio, and television. The computer as medium creates new forms and genres for artists and designers; Bolter and Gromala want to show what digital art has to offer to Web designers, education technologists, graphic artists, interface designers, HCI experts, and, for that matter, anyone interested in the cultural implications of the digital revolution.
Clerical workers in an office scheduled for the installation of an office information system were interviewed regarding the social and technical organization of their work. The interviews were designed to disclose some of the actual practices involved in accomplishing procedural tasks. An analysis of the interview responses focusses on three requirements of procedural work: (1) the application of general guidelines to the problems of particular cases, (2) the co-ordination of actions and revisions with other participants in a transaction, both within the office and outside, and (3) accomodation to the practical exigencies of handling paper documents. The conclusion suggests some broad implications of these issues of procedural work in a traditional office environment for the design of office information systems.
p>This dissertation discusses human-computer interaction, and the role of user interfaces in use and design from the point-of-view of human activity theory. Human-computer interaction conducted in purposeful human work is in focus. The main idea is that a computer application, from the user's perspective, is not something that the user operates on but something that the user operates through on other objects or subjects.
The contents of the report is the following: Danish Summary; Introduction; Human Activity and Human-Computer Interaction; User Interface Design -- the Empirical Cases; User Interfaces; Methods for User Interface Design; User Interface Design -- Advice to the Designer.</p
The first book to be published on the work of their partnership (in 2001), Design Noir is the essential primary source for understanding the theoretical and conceptual underpinnings for Dunne & Raby's work.
Consisting of three elements - a 'manifesto' on the possibilities of designing with and for the 'secret life' of electronic objects; notes for an embryonic network of critical designers and, most famously, the presentation of the Placebo Project – a prototype for a critical design poetics enacted around electronic furniture-objects – Design Noir offers an in-depth exploration of one of the most seminal design projects of the last two decades, one that arguably initiated speculating through design in its contemporary forms.
By detailing the logic and character of the objects that were constructed; the involvement of users with these objects over-time, and in the creation of a new kinds of spatially and temporally distributed moments of critique and engagement with things, Design Noir presents the case-study of the Placebo projectas a far more complex and subtler project than is often thought.
As a bold and in many ways unprecedented experiment in design writing and book designing, Design Noir is itself an instance of the speculative propositional design it expounds.
This chapter examines the role of psychology and human–computer interaction (HIC) studies in system design. Human factors (HF), or ergonomics considerations, are often incorporated into the design process simply as a set of specifications to which the delivered system must adhere. The actual work of the human factors personnel is seen as operator task analyses to be fed into these specifications, and perhaps some interface retouching near the end of the development cycle, when the system design has already been fixed. In general, the role of these people has been seen as ancillary to the main task of building the system. The role of HF or HCI in system design today should be more fluid and pragmatic. Input is vital in discussing the initial capabilities of the system and its required functionality, persisting in the development and evaluation of prototypes, and in final screen layout considerations. This chapter presents an approach which, although acknowledging the contribution that different disciplines can make to the design process, ultimately depends upon the users themselves to articulate their requirements, along with the system design team composed of a variety of specialists acting in the capacity of consultants to the project.
An abstract is not available.