Tailoring Interface for Spanish Language: A Case Study with CHICA System

Conference Paper · July 2009with1 Read
DOI: 10.1007/978-3-642-02806-9_46 · Source: DBLP
Conference: Human Centered Design, First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings

    Abstract

    We developed a clinical decision support system (CDSS) – Child Health Improvement through Computer Automation (CHICA) - to
    deliver patient specific guidance at the point of clinical care. CHICA captures structured data from families, physicians,
    and nursing, staff using a scannable paper user interface - Adaptive Turnaround Documents (ATD) while remaining sensitive
    to the workflow constraints of a busy outpatient pediatric practice. The system was deployed in November 2004 with an English
    language only user interface. In July 2005, we enhanced the user interface with a Spanish version of the pre-screening questionnaire
    to capture information from Spanish speaking families in our clinic. Subsequently, our results show an increase in rate of
    family responses to the pre-screening questionnaire by 36% (51% vs. 87%) in a four month time period before and after the
    Spanish interface deployment and up to 32% (51% vs. 83%) since November 2004. Furthermore, our results show that Spanish speaking
    families, on average, respond to the questionnaire more than English speaking families (85% vs. 49%). This paper describes
    the design, implementation challenges and our measure of success when trying to adapt a computer scannable paper interface
    to another language.