Conference Paper

Tele-Help and Remote Service Provision Using RESORT Prototype System

DOI: 10.1007/3-540-45491-8_122 Conference: Computers Helping People with Special Needs, 8th International Conference, ICCHP 2002, Linz, Austria, July 15-20, Proceedings
Source: DBLP


The DE-4208 RESORT tele help prototype provides remote support for disabled users of PC based Rehabilitation Technology (RT) and their care persons in order to reduce existing barriers in daily usage and service of RT. The current RESORT prototype and its interface specification support also syn- chronisation of single switch users over narrow bandwidth network channels. The IP based RESORT system with its scaleable user interface is described ex- plaining also the remote service API which allows to make already available RT software products ready to benefit from RESORT's tele help functionality. Ex- periences from real life tests and an outlook to current and future activities are given.

Download full-text


Available from: Paul Panek
  • Source
    • "The Shepherd Center (Atlanta, GA) has demonstrated the use of TR technology to provide augmentative and alternative communication (AAC) and alternative computer access services (Burns et al., 1998;Burns, Hauber, & Vesmarovich, 2000). In Europe the Remote Service of Rehabilitation Technology (RESORT) project (Panek et al., 2002;Panek & Zagler, RemoteService of Rehabilitation Technology FinalReport, 2001) developed TR technology that allowed a clinician to interact with a consumer, monitor computer use, and adjust software settings. AbilityNet in the UK has developed a remote assessment program based on commercially-available communication technologies, including web-cams, Skype and Citrix GoToAssist. "
    [Show abstract] [Hide abstract]
    ABSTRACT: Telerehabilitation (TR) services for assistive technology evaluation and training have the potential to reduce travel demands for consumers and assistive technology professionals while allowing evaluation in more familiar, salient environments for the consumer. Sixty-five consumers received TR services for augmentative and alternative communication or alternative computer access, and consumer satisfaction was compared with twenty-eight consumers who received exclusively in-person services. TR recipients rated their TR services at a median of 6 on a 6-point Likert scale TR satisfaction questionnaire, although individual responses did indicate room for improvement in the technology. Overall satisfaction with AT services was rated highly by both in-person (100% satisfaction) and TR (99% satisfaction) service recipients.
    Full-text · Article · Nov 2015
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: This paper describes the current activities of our research group in evaluating and continuously improving an innovative tele-service system for PC-based Assistive Technology (AT) products. Based on the outcome of the EU-funded project DE-4208 RESORT this tele-service system provides means for technical, therapeutic and pedagogical remote support for (a) the disabled users of PC-based AT and (b) for their care persons. The tele support is delivered via IP based network connections (ISDN, xDSL, cable, LAN, wireless LAN, etc) and is delivered from a service centre which is currently running at the Vienna University of Technology. An API is available which enables other AT software systems to access the functionality of the tele-service system and in this way to become "RESORTable". Additionally, the advantages of the RESORT approach in comparison to off-the-shelf solutions are outlined, as well as the economic potential and results from the ongoing evaluation in daily life usage while supporting severely disabled users of AT systems and their care persons.
    Full-text · Article ·
  • Source
    [Show abstract] [Hide abstract]
    ABSTRACT: Computer access technology (CAT) allows people who have trouble using a standard computer keyboard, mouse, or monitor to access a computer. CAT is critical for enhancing the educational and vocational opportunities of people with disabilities. Choosing the most appropriate CAT is a collaborative decision-making process involving the consumer, clinician(s), and third party payers. The challenges involved and potential technological solutions are discussed.
    Full-text · Article · Feb 2010 · Physical Medicine and Rehabilitation Clinics of North America