Conference Paper

Quality in Use Model for Web Portals (QiUWeP)

DOI: 10.1007/978-3-642-16985-4_9 Conference: Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010, Revised Selected Papers
Source: DBLP


Web Portals are increasingly being used for important tasks, at a work, personal or leisure related issues. Since Web Portals provide with applications, services and information, their levels of quality are an important prerequisite for their success, and hence, a way to ensure that they do not disappear as a consequence of their not having been used. According to the ISO, there are various perspectives of quality: internal, external, and in use. Although issues related to external quality and internal quality have been widely studied in literature, we consider that it is also necessary to take account the importance of quality in use of web portals. This paper is aimed at defining a quality model to assess the level of quality in use of Web Portals. The model is founded on the ISO/IEC 25010 standard, and on some related works found in literature.

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Available from: Ismael Caballero
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    • "Satisfaction is an extent to which the Web 2.0 application use meets user's expectations. According to prior research, satisfaction has a significant impact on users' attitude (Teo et al., 2003), users' loyalty (Casaló et al., 2008; Chou et al., 2010) usability of websites (Oztekin et al., 2009), and quality in use of web portals (Herrera et al., 2010). The interaction with Web 2.0 application has "
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    ABSTRACT: Web 2.0 refers to a new generation of web applications where individuals are able to participate, collaborate, and share created artefacts. Despite the fact that Web 2.0 applications are widely used for both educational and professional purposes, a consolidated methodology for their evaluation is still not available. This paper presents and discusses the results of two empirical studies on the case of mind mapping and diagramming Web 2.0 applications. Both studies employed logging actual use method to measure the estimated quality in use, while the retrospective thinking aloud method and an online questionnaire were applied to assess the perceived quality in use. Achieved analytical results showed that the results of the estimated and the perceived quality in use match partially, which indicates that quality in use should be measured with both subjective and objective instruments. The work presented in this paper is the first step towards a comprehensive methodology for evaluating the quality in use of Web 2.0 applications. Consequently, the usage of the proposed quality in use model for other types of Web 2.0 applications as well as contexts of use needs to be investigated in order to draw generalizable conclusions.
    Full-text · Article · May 2013 · Journal of Systems and Software
    • "The standard states that for particular usages, " tailor the quality model giving the rationale for any changes " , and that " the set of characteristics associated with a characteristic have been selected to be representative of typical concerns without necessarily being exhaustive " . In our other works [17] as well as various other researchers [11] [13], it is has been accepted practice to use and adapt quality models for the particular context and objective at hand. Given that, the ISO 25010 standard provides a solid blueprint for extension and usage with a particular category of software applications, namely socially oriented WebApps. "
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    ABSTRACT: As web applications (WebApps) continue to gain popularity, evaluating new generation WebApps poses challenges regarding use of current quality models and their included (sub-) characteristics. For instance, communicability and sense of community are characteristics often neglected in quality modeling. Considering the recently issued ISO/IEC 25010/25012 standards, we utilize our previously developed and recently revised quality models and framework, 2Q2U (Quality, Quality in use, actual Usability and User experience) in combination with SIQinU (Strategy to Improve Quality in Use), a purpose oriented improvement strategy. We show SIQinU's flexible approach through using questionnaires to measure and evaluate quality in use for WebApps. To illustrate this approach a practical case study for evaluating pragmatic and hedonic user perceptions for two online radio WebApps is conducted.
    No preview · Conference Paper · Jan 2012
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    ABSTRACT: This paper discusses a methodological approach to define quality models (QM) for Web sites of any kind, including Web 2.0 sites. The approach stresses the practical use of a QM, in requirement definition and quality assessment, during design & development processes or during site operation. An important requirement for such QMs is organization mapping, which allows who is in charge of quality management to easily identify the actors in the organization responsible for implementing or improving each specific quality characteristic. A family of QMs is proposed and compared with ISO/IEC 25010 QMs for software products and software-intensive computer systems.
    Full-text · Conference Paper · Jun 2011
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