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Critical Issues Affecting an ERP Implementation
Abstract
Implementing an ERP causes massive change that needs to be carefully managed to reap the benefits of an ERP solution. Critical issues that must be carefully considered to ensure successful implementation include commitment from top management, reengineering of the existing processes, integration of the ERP with other business information systems, selection and management of consultants and employees, and training of employees on the new system.
... IS development and implementation, therefore, is a challenging process of organizational change or transformation. To provide practical implications of success factors, IS research has identified diverse problems encountered in system implementation and organizational change (e.g., Al-Mashari et al., 2003;Bingi et al., 1999;Bradley, 2008;Dezdar and Ainin, 2009;Parr et al., 1999). This stream of research is now growing further by considering artificial intelligence (AI) since AI technologies impose new challenges in system implementation and organizational change. ...
... As stated in the previous section, Figure 1 exhibits the core problems and the dependent other problems identified in this study on the basis of prior research on IS implementation. Extensive research has concomitantly reported that technology or information systems (IS), organizations, and people are fundamental components of understanding IS implementation in the business context (Al-Mashari et al., 2003;Bingi et al., 1999;Bradley, 2008). Moreover, the figure delineates that all the overarching problems, described as squared boxes (e.g., failure in change management), are interconnected with each other regarding IS implementation; this indicates that a single problem does not arise in isolation. ...
... Our analytical review found that failure in change management is one of the core problems, and this not only significantly impacts IS implementation but also exacerbates other problems. Change management refers to the process of managing the transition from the old way of doing things to the new system, as well as the organizational culture and attitudes toward change (Bingi et al., 1999;Gill, 2002;Kumar et al., 2002). It can be viewed as a requisite for the implementation team to methodically develop a change management strategy while being conscious of the necessity to contemplate the ramifications of the project (Bingi et al., 1999;Nah et al., 2001). ...
Research on information systems (IS) has identified diverse problems encountered in system implementation and organizational change. We reviewed and analyzed the implementation problems explored in prior research to determine the core problems and the important causal relations between the problems. The causal mechanism behind the relations was articulated with illustrating examples. This analytical review provides a deeper understanding of the fundamental aspects of IS implementation processes, which are conducive to preparing for the implementation of artificial intelligence (AI) systems. AI systems are an information system as well. However, by embedding machine learning elements and necessary data flows, the implementation of AI systems would be much more complicated and challenging. We derived useful implications for AI systems implementation by advancing the understanding of the core problems of IS implementation and connecting them with the fundamental problems inherent in AI systems. The analyses and discussions motivate further studies on implementing IS with or without AI.
... They are endangering the organization's core activity because of a low and challenging understanding of the benefits of a new ERP software, and Hong et al. [12], also highlighted an unusually high failure rate. Numerous studies [13][14][15][16][17][18][19] have demonstrated that measuring implementation success can involve both business and project success. The success of an ERP project implementation is measured by whether the ERP system is delivered on time, on budget, and meets the specified goal. ...
... Numerous studies have been conducted to identify the factors that affect the success and failure of Enterprise Resource Planning (ERP) implementation. Early researchers in this field [14][15][16] were focused mainly on CSFs in ERP implementation. In their studies, the authors [1][2][3][4][5][6][7][8][9][10][11][12][13][14] mentioned that critical success factors are often used to identify and determine the key elements necessary for a company to succeed. ...
... Early researchers in this field [14][15][16] were focused mainly on CSFs in ERP implementation. In their studies, the authors [1][2][3][4][5][6][7][8][9][10][11][12][13][14] mentioned that critical success factors are often used to identify and determine the key elements necessary for a company to succeed. They can also be described as a small number of easily identifiable operational objectives defined by the industry, the company, the managers, and the environment to ensure the organization's success. ...
Enterprise Resource Planning (ERP) systems offer various functionalities to support an organization’s core functions. However, many anticipated benefits often need to materialize due to business context changes and users’ high expectations. Continuous adaptation and improvement are necessary to address user disappointments. This research focuses on ERP systems, exploring key factors influencing the success of their implementation. Recognizing challenges in ERP system implementation, this study provides a comprehensive literature review, identifying essential and contemporary Critical Success Factors (CSFs) influenced by technological advancements. Addressing challenges specific to the wood industry, this research introduces additional industry-adapted CSFs, including industry adaptability, integration with production machinery, effective warehouse management, and supply chain tracking. Furthermore, this paper emphasizes the need for continuous adaptation and improvement of ERP systems, especially in light of current trends and technological achievements. This study recommends a holistic approach, considering traditional or essential CSFs while adapting to new trends. Critical success factors in ERP implementation in the next decade involve considering cloud technology, artificial intelligence and machine learning, data security, mobile access, IoT integration, user experience, and training. The main objective of this paper is to identify the latest CSFs in ERP implementation. This research highlights essential success factors in ERP implementation, and contemporary trends in ERP implementation with a particular focus on the specifics of wood industry. While organizations should aim to maximize the potential of ERP systems, they should also acknowledge the crucial role played by human intervention in the effective and responsible implementation of artificial intelligence.
... Due to changes in technology, people and users' expectations, and workforce prospects make the decision more important than ever. Exploring whether decentralisation model can be a means to improve people's participation in company processes management and development [8], Some examples of theoretical issues of centralization and decentralisation are preseitning as following: ...
... The discussion on how technology does or is expected to have centralizing/decentralizing significances has been discussed in several aspects in Information Systems research [3,4]. ERP-based company depends mostly on the skills and capabilities of its leaders and employees [8]. However, a unique example of knowledge-based and people-centered development at AHLIA company is provided. ...
This study aims to contribute to knowledge-based decentralization business and an explanation of the companies' decision process to create and sustain competitive advantages based on so-called Enterprise Resource Planning (ERP) systems. The theoretical basis is extended through a detailed case study of a specific ERP in a manufacturing company in the Cement industrial sector in Libya. The approach is particularly suitable for decentralization processes analysis because it includes the influence of strategic factors, such as data and technology outline, process management, together with human influences, and overall implementation strategy. The study was conducted in Al-AHLIA Cement Company, and preliminary data was collected through interviews with ICT team, department managers, committee chairs, and the company's general manager. The study revealed critical aspects in developing resource management basis describes perceptive and cultural factors that support or hinder progress, including uncertainty, familiarity gaps, knowledge transfer problem, management skills, and the difficulties of ensuring that ERP usage is converted into competitive advantage. The result also led to a model that contribute to addresses decision-making implications and potential solutions to such obstacles throughout the process. The paper has identified the factors needed to ensure a successful decentralization activity and to explain different ERP project outcomes. The model will guide managers in the development of processes decentralization based on ERP adoption, and it will support the companies to make decisions towards decentralization by identifying the role of digital technology and its influence.
... There are several failed ERP attempts, and companies lost not only invested capital in ERP package, but also a major portion of their businesses (Nah and Delgado, 2006). Therefore, ERP implementation is thought to be intricate and needs to be carefully managed to reap the benefits of an ERP solution (Bingi et al., 1999). In addition, the difficulties and high failure rate in implementing ERP systems have been widely cited in the research papers. ...
... Building a cross -functional team that incorporates business and technical knowledge are essential for success of ERP. Bingi et al. (1999) asserted that the team should be co -located together at an assigned location to facilitate working together. ...
... Even though the guidance of decisionmakers is required in analyzing as well as redesigning current organizational practices, an "executive management planning committee" is crucial to establish and oversee the integration process (Umble et al., 2003). Top management should lead the changes happening during the implementation process, not only to fund the project (Bingi et al., 1999). ...
... Researchers claim that the team that will drive the ERP project implementation should be composed of people selected for their specific skills and commitment for the project. Many organizations lack evidencing how critical is selecting the right staff who showcases the potential to apprehend the organisational emergency and direct properly the process (Bingi et al., 1999). To emphasize the cross-functional nature of ERP systems, this team should include the best employees in the business and be cross-functional (Seng Woo, 2007). ...
This research aims to assess factors critical to successful implementation of enterprise resource planning (ERP) systems in emerging economies. Method: An exploratory case study design using semi-structured interviews as a data collection technique was employed. Results: This study offers valuable findings for the Albanian ERP market using a qualitative research design. ERP initiatives receive significant investment to improve the overall company’s performance. Implementing ERP systems has the potential to provide benefits such: as reduced inventory costs, improved data sharing process among departmental units, real-time data reporting in a single source of information. Therefore, it is critical to assess past, present, and future performance to determine whether these investments are beneficial or not for the company. Despite the benefits of ERP system implementation, organizations may experience serious challenges during the process, and the risk of project partial failure is high. Originality: This research has implications as it provides a set of critical success factors (CSFs) that are applicable in Albania to companies wishing to implement ERP, but at the same time also for traders and consultants. Recognizing these factors will result in a more seamless implementation path.
... A 2023 study found that 42% of rural areas in developing nations lack stable internet, hindering adoption (Alabdali et al., 2023). Additionally, a 30% shortage of skilled IT professionals makes system implementation and maintenance difficult (Bingi et al., 1999).Training programs can help bridge this gap. Resource availability financial, technological, and human-is a determinant of success. ...
E-governance holds a profound promise to transform governance in developing countries, yet many initiatives fail mid implementation. This underscores the need to examine drivers of e-governance adoption within public agencies. Integrating the Technology Acceptance Model and Diffusion of Innovations Theory, this quantitative study will survey 300 officials engaged in e-governance projects across government levels in Pakistan. Structural equation modeling will analyze how performance benefits, effort expectancy, social influence and resource availability shape adoption intentions. Moderating effects of gender and experience will also be tested. Findings will advance theory validation while equipping policymakers with evidence-based strategies to successfully steer e-governance for enhanced transparency, efficiency and public participation. This timely study will catalyze social innovation by illuminating pathways to harness the transformational potential of e-governance in uplifting marginalized communities. It constitutes a critical first step in bridging theory and practice to promote impactful technology enabled innovation in governance.
... Namun, terkadang proses bisnis cukup unik sehingga ada hal-hal yang harus dipertahankan. Proses bisnis seperti ini yang membutuhkan langkah-langkah yang sesuai untuk mengubahnya [12]. Proses bisnis penjualan di PT. ...
... Gartner Group coined the term "ERP" in the 1990s. The resulting ERP systems have become comprehensive information management solutions that combine many functions, including accounting, human resources, supply chain management and customer relations, into one cohesive framework [3]. ...
Turkey's construction industry constitutes an important economic power with large projects and large-scale construction activities. Effective management of construction projects requires efficient use of workforce and resources. With today's digitalization and integration processes gaining momentum, Enterprise Resource Planning (ERP) Systems are being used effectively. These systems offer benefits such as providing quick access to information, organizing business processes, using resources more effectively and increasing coordination. In this context, the place of ERP Systems in the sector is increasing. In order for ERP systems to be used effectively, they must be able to meet users' expectations. The main purpose of this research is to thoroughly investigate the expectations of head office personnel in the Turkish construction industry regarding ERP systems and to evaluate to what extent these expectations are met after implementation. A survey was conducted to obtain information about the expectations of employees in the head offices of Turkish construction companies that use and do not use ERP systems and to evaluate the satisfaction levels of employees in the headquarters of companies that use ERP. The results of this study are expected to provide valuable information to both ERP developers and construction companies.
... Here, one requirement is also the participation of end users in the development and deployment of analytics tools to build the necessary skill set and support learning (Soja and Paliwoda-Pekosz, 2009). Training is an important enabler of successful implementation (Reitsma and Hilletofth, 2018), especially if the new system is extremely complex (Bingi et al., 1999). Training and education reduce employee anxiety about the use of the new system (Lee et al., 2010) and increase users' confidence in their ability to use it (Gist, 1987). ...
Purpose
Although it is commonly agreed that prescriptive analytics can benefit organizations by enabling better decision-making, the deployment of prescriptive analytics tools can be challenging. Previous studies have primarily focused on methodological issues rather than the organizational deployment of analytics. However, successful deployment is key to achieving the intended benefits of prescriptive analytics tools. Therefore, this study aims to identify the enablers of successful deployment of prescriptive analytics.
Design/methodology/approach
The authors examine the enablers for the successful deployment of prescriptive analytics through five organizational case studies. To provide a comprehensive view of the deployment process, each case includes interviews with users, managers and top management.
Findings
The findings suggest the key enablers for successful analytics deployment are strong leadership and management support, sufficient resources, user participation in development and a common dialogue between users, managers and top management. However, contrary to the existing literature, the authors found little evidence of external pressures to develop and deploy analytics. Importantly, the success of deployment in each case was related to the similarity with which different actors within the organization viewed the deployment process. Furthermore, end users tended to highlight user participation, skills and training, whereas managers and top management placed greater emphasis on the importance of organizational changes.
Originality/value
The results will help practitioners ensure that key enablers are in place to increase the likelihood of the successful deployment of prescriptive analytics.
... One needs to discuss and agree with the implementing company, among others on: technical specification [19], understanding the organization's business processes [36], customization [23], [26], user's maturity to implement the new solution [37]; evaluate and integrate the legacy systems [20], [22,23]. The vendor must provide full support [7] during and after the implementation [50], [58]. ...
... We lack a central platform to manage and oversee all our processes effectively…" Together with the availability of a qualified workforce, employees' information technology knowledge are factors affecting ERP system adoption by SMEs (Hung et al., 2010). Employees represent the company's internal skill set to perform operations and this skill set is very important for the implementation success of ERP systems, it is the main reason for the failure of the adoption efforts (Bingi et al., 1999). handle the implementation process. ...
... Change management is also an important element in managing the sum of all changes that transpire during the course of a project, and it can take place through using tools and processes [7] [10]. The many options that exist for models, structures and degrees of governance make change management a more diffuse discipline than project management [8] . Very different approaches underlie change management and project management. ...
Management of Information Technology projects is a trending topic in Sri Lanka, due to considerable number of project failures that happened during the last decade. Most of the failures happened during the project management process as projects get affected due to various changes. All the processes handled by humans and therefore, errors can be happened, but if project managers can handle the changes in a project with a proper change management process, it will be a concrete reason to get success in an IT project. The author used the deductive approach for the research and with the help of existing literature, the researcher has identified the factors that affect the change management of IT projects as change of project scope, budget, managers, quality, resource allocation and technology. With those findings, author came up with the conceptual model followed by hypothesis to proceed with primary data gathering using quantitative method. It is based on Colombo District as the population of IT Industry in Sri Lanka is huge. Stratified random sampling technique is used to determine a sample that can gather data with high reliability and accuracy. Survey is limited IT professionals with direct and indirect experience in project management. Experience and good education qualifications are also considered to get a good interpretation on Project Management integrated with change management. Secondary data is extracted from the literature available. Reliability and validity tests have performed to assess the validity of questionnaire. The Pearson correlation and liner regression have executed to evaluate hypothesis in relation to each independent variable with dependent variable. Analysis of multiple regression is done to assess the impact of all independent variables towards the dependent variable. The results of the study showed that there is a strong relationship between the independent variables towards the dependent variable and the impact is evaluated deeply. Based on that further recommendation are depicted together with contribution to both theory and future studies by filling the gaps in existing literature.
... Enterprise resource planning (ERP) is defined by Bingi et al. (1999) as an information system that integrates all business processes. With the implementation of this ERP, the entire company is under a system ranging from human resources, manufacturing processes, distribution, supply chain management, sales, and accounting are closely interrelated. ...
This research examines the moderating effect of the Independent Board of Commissioners on the relationship between implementing an enterprise resource planning system (ERP) and earnings management in non-financial companies in the Indonesia Stock Exchange. The earnings management variable is proxied through discretionary accruals, which refer to the calculation of the modified Jones model. This research used panel data from 85 companies from 2017 – 2020 to obtain a sample of 340. Employed the moderated regression analysis, the research finds that ERP implementation significantly influences the decline in earnings management. At the same time, the Independent Board of Commissioners can strengthen the relationship between the implementation of ERP systems and earnings management. This study contributes to expanding literature related to company information systems by providing evidence of the influence of ERP implementation on earnings management and how the Independent Board of Commissioner contributes to the relationship.
... Implementing an ERP system entails business process reengineering to ensure standardization and optimization of an organization"s business processes in an attempt to obtain maximum benefits through the use of the embedded best practices of the ERP solution (Bingi et al., 1999;Davenport et al., 2004). Nonetheless, a lack of business process reengineering is also considered as a CFF ( Whereas an organization may even prefer to reengineer its processes completely to adapt to the new best practice standard as embedded by the ERP system (Kumar et al., 2003), the underlying complexity is that the proposed solution will not match the whole organizational needs (Davenport, 1998 ...
Despite the heavy investment in the ERP systems, it is not yet vivid how Kenyan Universities have involved users in the implementation of the enterprise resource planning system for the realization of their operations to obtain the benefits from the investment. In close examination of previous studies on whether the ERP system implementation at the university was successful or a failure, most of the users responded that it was a success while a few indicated that the implementation was below average. This study sought to evaluate the challenges encountered in implementing the ERP systems in public universities in reference to user involvement. This research was guided by Information Systems Success Model and Diffusion of Innovation Theory. The researcher adopted a descriptive survey research design and the area of the study was at Kisii University. The target population comprised of 300 respondents. The researcher used questionnaires for data collection from the sample size of 65 respondents who were picked randomly. The collected data was analyzed by descriptive statistics methods of mean and standard deviation. Then the results were presented in form of tables. The overall results revealed that respondents agreed (M=2.31; SD=0.972) that there were challenges facing the implementation of the ERP systems in public universities in Kenya. The study concluded that the ERP system implementations are faced by varied impediments which should be overcome to ensure smooth information systems implementation. Further the study recommended that in as much as the university rolled out the implementation of the ERP system which is ongoing, it has not fully done so to realize its full value of the system and as such the university should consider the ERP system implementation challenges for they are fundamental for the success of the ERP system implementation in public universities.
... The literature reveals a long history of ERP implementation challenges [1], including issues related to project overruns, budget constraints, and user resistance. Early studies often emphasized the technical aspects of ERP, but more recent research has shifted towards acknowledging the importance of human factors [2], organizational culture, and user acceptance [3] in determining the success of ERP projects. ...
Enterprise Resource Planning (ERP) systems play a pivotal role in modern organizational management, streamlining various business processes and consolidating data. However, the success of ERP implementations is contingent upon the usability and user experience (UX) of the system. This research paper examines the multifaceted aspects of enhancing usability and UX in ERP implementations. By exploring user-centric design principles, customization strategies, and the impact of continuous improvement, the paper aims to provide insights into creating ERP systems that not only meet functional requirements but also deliver an exceptional and satisfying user experience.
... One of most important people in the project right from project initiation through project closure are the top management as they assist in steering the project in accordance to the organizational objectives. This is supported by (Bingi et al, 1999) who say that top level management must approve the project and align in accordance to the strategic business goals. According to (Wee, 2000), top level management need to publicly and explicitly identify the project as top priority. ...
... ERP systems often require substantial changes in business processes and workflows, which can cause disruption and resistance among users. Active user participation can help mitigate these challenges by fostering better understanding, reducing resistance to change, and enhancing system acceptance and satisfaction 123,124 . ...
Enterprise resource planning (ERP) systems are now ubiquitous in modern organizations. A number of previous studies have focused only on system factors and perceptions, there is a noticeable shortfall in research that concurrently addresses technological factors and human roles in explaining user satisfaction. This study aimed to identify these variables from the perspectives of information systems, technology, and human participation, thereby addressing this knowledge gap. The focus of the study was a large shipbuilding and marine company utilizing an ERP system. The participants, a sample of 234 ERP users, were carefully selected by the company’s executives and practitioners, and data was collected through online questionnaires. They were selected through purposive sampling from among employees who use ERP systems in large-scale shipbuilding and marine engineering companies. The study aimed to clarify the relationships between user satisfaction and perceived ease of use, perceived usefulness, system quality, service quality, participation, and information quality. A partial least squares structural equation modeling (PLS-SEM) was used to analyze the collected data. The results indicated that perceived ease of use, system quality, service quality, and participation positively influenced user satisfaction, whereas perceived usefulness did not have a significant impact. Interestingly, participation was found to lessen the effects of perceived usefulness on satisfaction. The findings of this study suggest that to enhance ERP user satisfaction, managers should strive to make the ERP system easy-to-use and stable, encourage employee participation in the decision-making process, and bolster the role of the support team. It should be noted, however, that the study has limitations as it did not consider all possible factors, such as training and support. Future research should take a broader view of the variables involved in the operation of an enterprise-wide information system.
... ERP sistemleri muhasebe, satış, üretim gibi süreçlerin tüm yönlerini tek veritabanı, tek uygulama ve tek ara yüz sağlayarak birleştiren sistemlerdir. [5] Firmaların ERP sistemlerini kullanmalarındaki amaçları performaslarını iyileştirmektir. [6] ERP sistemleri maliyetli ve büyük yazılımlar olduklarından kuruluşu için dikkatli çalışılmalıdır ve iyi yönetilmelidir. ...
Şirketler stok bilgisi, satış bilgisi, müşteri siparişleri gibi bilgiyi farklı sistemler üzerinde tutabilmektedir. Bu durumda ERP sistemleri içinde en sık kullanılan sistemlerden olan SAP sisteminin diğer dış sistemler ile entegre bir şekilde çalışarak veri alışverişi yapma gerekliliğini ortaya çıkarmaktadır. Bu tez çalışması ile teknolojide yaşanan gelişmeler ile birlikte ERP sistemleri ve bu sistemlerden dünya genelinde en sık kullanılan SAP sisteminin farklı sistemler ile entegre bir şekilde çalışarak üretim sistemlerinde gerçekleştirilen planlama faaliyetlerinde verilerin kullanılabilmesi sağlanmıştır.Farklı sistemlerin birbiri ile entegre çalışması ile çalışanlar üzerindeki iş yükünün hafifletilmesi, hata oranlarının minimum seviyeye indirilmesi ve kullanılan farklı ERP sistemlerinde entegrasyon ile veri tutarlığı sağlanmış olması ve kullanıcı başına verilen lisans ücreti, danışmanlık ücreti gibi masrafların ortadan kalkması sonucu maliyet optimizasyonu ile karlılığın artırılması amaçlanmıştır.Küreselleşen dünyada şirketlerin süreçlerini ve kaynaklarını yönetmekte mevcut yazılım uygulamaları yetersiz kalmaktadır. Bu noktada şirketlerin farklı iş süreçlerini bütünleştiren, kaynaklarının etkin ve doğru planlanmasına ve kullanılmasına imkân sağlayan ve ihtiyaç duyulan veriye anında erişim olanağı sunan kurumsal sistemler ön plana çıkmaktadır. SAP(Sistemler Uygulamalar ve Ürünler) firması, lider bir firma olarak SAP yazılımını üreterek hem dünyada hem de Türkiye’de bu alanda etkin bir rol oynamaktadır. Bu tez çalışması ile bir firmanın farklı bilişim sistemleri arasında ve yönetimsel raporları için ihtiyaç duyulan veri tabanı entegrasyonu için yapılması gereken işlemleri gerçekleştirmesi sağlanmıştır. Çalışmada SAP sistemi ile dış kaynaklar arasında iletişim kurularak malzeme ana verileri, ürün ağaçları ve üretim sürecinde planlama faaliyetlerinde geçen iş planı sürelerinin diğer sistemlere gönderilmesi ve müşteri ihtiyaç tarihlerine göre planlama faaliyetlerinde kullanılabilmesi sağlanmıştır. Bu çalışma ile ABAP(Gelişmiş İş Uygulaması Programlama) programlama dili kullanılarak dış kaynaklar ile SAP sistemi konuşturulmuştur ve maliyet optimizasyonu sağlanmıştır.
... Besides first impression, another setscrew to impact the attitude toward the ES is the end-user training (Knigge et al., 2017;Paa & Ates, 2013;Sadiq & Pirhonen, 2017). But even though a significant amount of ES implementation budget is spent on user training (Bingi et al., 2006;Chugh et al., 2017;Hanafizadeh et al., 2010;Kini, Ranjan & Basaviah, 2013;Koh et al., 2011;Umble et al., 2003), it is often stated that they do not sufficiently drive end-user adoption of ES. Against the prior outlined importance of not only usability-related aspects of ES (such as the TAM constructs), but also the expected and felt user experience (UX), one reason for this deficit in end-user training might be the lack of considering UX. ...
Technology acceptance is crucial, if newly implemented enterprise systems (ES) in a company are to succeed. This is often addressed by end-user training during the implementation project. Perceived enjoyment and positive user experience (UX) have gained significant importance as technology acceptance factors. Yet, research on the design of such trainings is scarce, and literature with focus on perceived UX of ES even more so. This is in contrast to findings from other contexts which show that perceived UX may heavily impact user attitudes and learning motivation. As a first endavour in this direction, this paper presents an exploratory pre-study on first impressions of main operating ES with regard to expected usability and UX. Results show that ES are rated low, especially when compared to a universal UX benchmark. We discuss how more positive first impressions may positively impact motivation to learn the system, which will be investigated in a follow-up study.
... According to research that Koch (1996) conducted on ERP use, 30 to 40 per cent of workers were unable to use a new ERP system without obtaining the appropriate training. Hence, regular training is required for ERP systems, and organizations should make it possible for employees to improve their skill sets to meet changing business needs (Bingi et al., 1999;Bradley & Lee, 2007;Wingreen et al., 2014). Inadequate user training is a risk factor for ERP implementation. ...
It has been more than two decades of experience adopting and implementing enterprise resource planning (ERP) systems in business. However, the success of these systems remains debatable. The failure rate of ERP systems is relatively high, despite the fact that success stories of ERPs are recorded in earlier research studies. The main purpose of this study is to identify and assess the degree of ERP implementation failure factors encountered by organisations and confirm which is significant in various countries. A systematic literature review was performed, considering research studies published between 2000 to 2022 for this purpose. This study critically reviewed 55 relevant articles published in reputable journals. The systematic literature review identified 35 failure factors categorised as the most critical based on their occurrence in past studies. The top five failure factors included lack of top management support, Inadequate education and training, the mismatch between the system and business strategies, lack of project management performers, and users unwilling to use the ERP system. According to the country-wise evaluation, "Lack of top management support" is a critical failure factor of the ERP implementation for all clusters. However, the more frequent impact for Asian countries, with a moderate impact for European countries and less for North American countries. Also, "Inadequate education and training" is a major Critical failure factor for Asian and North American countries during ERP implementation projects.This is the first comprehensive systematic review attempted to identify the Critical failure factor during the implementation of ERP systems.
... Unarguably, the enterprise resource planning implementation can lead to productivity and turbocharge efficiency at the workplace. IMproved performance can be achieved via a variety of benefits, some of which can be seen early and evaluated or just based on assumptions (Bingi et al., 1999Cronin et al. 1994Koushik, Pete 2000). Case in point, numerous competitive advantages come out from ERPS, including the reducing of business costs, quick customer support and the acceleration of corporation connections. ...
The industrial revolution brought about a smorgasbord of changes in the business environment. A lot of processes could be made more efficient, and productivity could be increased by a factor of a thousand. Nonetheless, after a century, the world's business sector experienced a period of relative stagnation. Later on, the technological revolution and the widespread use of information systems in business became a more significant disruptive force in the business world. Because of the rapid rate at which information technology evolves and is adapted for various applications, there are numerous opportunities to maximize functionality and productivity. The study covered topics such as computing and information technologies, decision analysis, nonlinear complementarity problems, optimization, revenue management, simulation, stochastic models, and stochastic optimization, among other things.
... Within the ERP context, top management support refers to the degree to which top executives understand, support and encourage the implementation and use of ERP within the organization (Hwang and Min, 2015). Prior studies have shown top management support to be a significant factor in the effective use of ERP systems (Wu and Wang, 2006;Zhang et al., 2004;Basu et al., 2002;Bingi et al., 1999;Ang et al., 1995). Indeed, this is also true with regard to emergency service organizations. ...
Purpose
The purpose of this paper is to examine the factors that influence enterprise resource planning (ERP) effectiveness within the context of emergency service organizations. Drawing on information systems (IS) effectiveness, ERP implementation and job satisfaction literature, the authors posit that user involvement, top management involvement and training satisfaction are the antecedents to perceived job satisfaction, and perceived job satisfaction leads to ERP effectiveness in emergency service organizations.
Design/methodology/approach
Survey methodology is used for collecting data for this research, and the PLS-SEM technique is used for analysis.
Findings
Results indicate users will be more satisfied with their training if their inputs are taken into account during their training and the top management is actively involved during the training process. Further, if the users perceive that they are adequately trained, they will be more satisfied with their jobs in using ERP, which will also lead to more effective ERP usage in emergency service operations.
Research limitations/implications
The focus of this study is on a single emergency service organization and thus may not be generalizable to other sectors. The authors extend ERP research to the context of emergency service organizations and thus add to the literature on ERP and emergency services. They conceptualize perceived job satisfaction to integrate roles, teamwork, supervisor and their perception regarding their potential to grow in the organization.
Practical implications
The managerial contribution of this research is to identify the motivational aspects and provide practical insights into the effective use of ERP systems for emergency service organizations. From a managerial perspective, the study provides a framework for both IS and emergency service providers/executives to understand and evaluate the factors that help them use ERP effectively in their firms.
Originality/value
This study extends the knowledge of ERP systems. While most of the ERP research focuses on implementation, the authors’ focus is on the effective use of ERP in emergency service organizations. They focus on identifying key factors that are important to using ERP effectively, specifically in emergency service organizations.
... Un certain niveau de la 'BPR' doit être impliqué pour la mise en oeuvre des 'ERP', tant que le progiciel peut être incompatible avec les besoins et les processus d'affaires de l'organisation. [37] Afin d'améliorer la fonctionnalité du logiciel en fonction des besoins de l'organisation, cette dernière doit restructurer les processus d'affaires pour faire adapter le logiciel au lieu d'essayer de modifier le logiciel pour répondre aux processus d'affaires actuels de l'organisation. ...
... Top management support is thought to be crucial for the success of a deployment (Somers & Nelson, 2004). According to a traditional perspective, the implementation of ERP initiatives "totally depends on the top management's commitment" (Bingi et al, 1999). ...
Enterprise Resource Planning (ERP) systems have become increasingly popular in organizations as a means to improve efficiency and effectiveness. This study is an extension of the enterprise resource planning (ERP) assimilation research from individual to organizational levels, that it is individual users that convert the potential of ERP systems into organizational performance. Moreover, the success of ERP implementation largely depends on the support of top management. This study aims to examine the relationship between top management support and organizational performance through ERP assimilation in the manufacturing sector of Lahore. We develop and test a theoretical model to examine how enterprise systems are assimilated into organizations once they have been implemented. Using a survey questionnaire, data was collected from 300 manufacturing firms in Lahore. The results indicate a positive relationship between top management support and organizational performance mediated through ERP assimilation, user satisfaction and individual performance. The findings highlight the importance of top management support in the successful implementation and assimilation of ERP systems and its positive impact on organizational performance. This study provides insights regarding the significance of individual level assimilation within an organization in the post-implementation phase and provide managerial insights on how firms could enhance ERP assimilation at the individual level that could affect the organizational level assimilation.
... Enterprise resource planning acts as a foundation. During ERP deployment, one of the key difficulties that organisations face is system integration (Bingi, Sharma & Godla 1999). Mahmood et al. (2019) claim that no single application can fulfil all an organisation's requirements. ...
BACKGROUND: Public sector organisations encounter many challenges because of their complex legislative requirements, social responsibilities and higher public expectations. In the early 1980s, governments worldwide started experimenting with improving functions and processes through enterprise resource planning (ERP) systems. OBJECTIVE: This study investigated the feasibility of South African government institutions in adopting a guideline that will assist in implementing a sustainable ERP system to improve their information systems strategy. METHOD: This study followed the qualitative dominating mixed research methodology. A survey was distributed to 20 participants with closed-ended questions to collect quantitative data and open-ended questions to collect qualitative data. RESULTS: Thirteen factors that allow ERP systems to be successfully implemented were identified. Some of the factors included effective change management policies, end-user specialised knowledge, organisation culture fit, top management support, ERP training before and post-implementation, visibility of activities throughout the workflow, and willingness to change. Sixteen issues that restrict ERP implementation were also identified. Some of the restricting factors include ERP system complexity, high levels of customisation, inadequate flexibility, budget, maintenance costs, lack of vendor support, implementation delays and cost overruns. The current state of ERP implementation in the investigated organisation is of acceptance with growth being achieved gradually and steadily. CONCLUSION: The proposed framework provides core competencies such as top management support, ERP training before and post-implementation, and effective change management policies among others, that can be used to establish corrective measures before and during the installation of ERP systems. CONTRIBUTION: This study contributed to the body of knowledge by identifying the success and hindering factors of ERP system implementation. The proposed framework outlines guidelines for organisations to successfully adopt and implement ERP systems.
... Our initial data highlighted a transformation process that was different from what is usually described in the literature (Bingi et al., 2001;Cooper & Zmud, 1990;Markus & Pfeffer, 1983) and more specifically in a healthcare context (Cucciniello et al., 2015;Czekierda et al., 2015;Oborn et al., 2011). Rather than a top-down initiative that involved a single sophisticated technology driving the transformation, doctors would choose among multiple digital technologies to provide a consultation. ...
Digital transformation (DT) is typically described as a strategic, top-down initiative where new digital technologies fundamentally disrupt an organisation’s structure, procedures, and processes to enhance its value proposition. We propose a middle-range theory which highlights that DT of professional practices in healthcare follows a different path. To build this theory, we transpose the metaphor of a “fitness landscape” from evolutionary biology to a professional healthcare context to build an intermediate conceptualisation, which is then refined through an empirical study. Our theory highlights that external events, such as the COVID-19 pandemic, changing patient behaviours or the availability of new digital resources, transform the “value landscape” upon which healthcare professionals create and deliver healthcare services to patients. Empowered by their professional autonomy and driven by their service orientation, healthcare professionals search for new paths and peaks for value creation and delivery across a rugged landscape. As digital resources are leveraged, new value propositions in practice emerge, and professional healthcare practices are digitally transformed.
... In some extreme cases, the company may have to undo the changes that ERP may bring into a company. This will certainly become management's worst nightmare (Bingi et al., 1999). Therefore, any a-priori knowledge of the misfit between data and output will provide valuable insight into the ERP selection decision and thereby, reduce the risk of project failure. ...
The implementation of Enterprise Resource Planning (ERP) systems is a critical and complex endeavor for any organization seeking to improve operational efficiency and maintain competitiveness in the digital age. This paper synthesizes best practices and lessons learned from industry leaders to provide a strategic blueprint for successful ERP implementation. By examining case studies from various sectors, the study identifies common challenges and effective strategies employed by leading companies during their ERP projects. Key areas of focus include the importance of stakeholder engagement, the role of tailored training programs, and the need for continuous adaptation to technological advancements. The findings highlight that meticulous planning, clear communication, and a strong alignment of ERP goals with overall business objectives are crucial to maximizing the benefits of ERP systems.
Günümüzde işletmeler hayatta kalabilme ve varlıklarını devam
ettirebilmeleri için maliyet hesaplamaları büyük bir öneme sahiptir.
Teknolojinin gelişmesiyle üretimde kurumsal kaynak planlaması
programlama gereksinimleri ortaya çıkmaktadır. İşletmede üretilen mal veya
hizmetlerde genel üretim giderlerinin yüksek olması sonucu, üretimde
detaylı maliyetleme olan faaliyet tabanlı maliyetlemenin önemini arttırmıştır.
Bu çalışmada faaliyet tabanlı maliyet sisteminde kurumsal kaynak
planlamasının önemi açıklanmakta ve incelenmektedir. Tekstil sektöründe
faaliyet gösteren ve gömlek üretimi yapan bir işletme uygulanması ile elde
edilen bulgular açıklanmaktadır.
Anahtar Kelimeler: Muhasebe, Maliyet Muhasebesi, Kurumsal Kaynak Planlaması
(ERP), Faaliyet Tabanlı Maliyetleme (FTM)
KAYNAK:Ay, F. (2024). Faaliyet Tabanlı Maliyetleme (FTM) Sisteminde Kurumsal Kaynak Planlamasının (ERP) Önemi. İn: Sosyal, İnsan ve İdari Bilimlerde Öncü ve Yenilikçi Çalışmalar, Ed.: YILMAZ O,1.Baskı, All Sciences Academy, TÜRKİYE, 1051 -1075.
This research study examines the evolution, components, benefits, problems, and future trends in Enterprise Resource Planning (ERP) systems. The study begins with a historical review and follows the evolution of ERP systems from their inception as basic inventory management tools to sophisticated, integrated platforms that serve a wide range of business functions. The fundamental components of modern ERP systems are studied, including modules for finance, human resources, supply chain management, and customer relationship management. The article emphasizes the numerous advantages of ERP systems, including increased operational efficiency, higher data accuracy, and superior decision-making capabilities. However, it solves important issues such as high implementation costs, complexity, and organizational reluctance to change. Finally, the study investigates future ERP system developments, such as the incorporation of artificial intelligence, cloud computing, and expanded customisation choices, establishing ERP systems as important tools for tomorrow's nimble and dynamic business environments. This article seeks to provide significant insights into the continued development and strategic importance of ERP systems in modern businesses through a detailed analysis.
A Data warehouse is a repository of information gathered from multiple sources, stored under a unified schema, at a single site. We know that Data warehousing is the most leading, reliable & important technology which is used today by more companies for planning, forecasting, and management to use the minimum resources. Data Warehouse is the centralized store of detailed data from all relevant source systems, allowing for ad hoc discovery and drill-down analysis by multiple user groups. Various implementation factors play critical role to successful data warehouse (DW) project implementation. DW has unique characteristics that need to consider during implementation. There is little empirical research about implementation of DW to get success. Determining factors affecting DW success are important in the deployment of this DSS technology by organizations. A major research has been done in this field regarding design and development of data warehouses and a minor research still needs to be done for better utilization the data warehouse. An area which needs special attention from research community is data warehouse implementation & maintenance. We know that, the project may be failure due to the poor management of designing the data warehouse. This is the major factor for data warehouse project in the company. Without proper management desired results are nearly impossible to attain from a data warehouse. Unlike operational systems data warehouses need a lot more management and a support team of qualified professionals is needed to take care of the issues that arise after its deployment including data extraction, data loading, network management, training and communication, materialized view and some other related tasks. So, that the topic of my research is to explore the impact of the selected factors, under organizational, project-related and environmental dimensions, on data warehouse projects.
The purpose of this research is to examine how an Enterprise Resource Planning (ERP) system affects Human Resource Management (HRM) procedures including hiring, promoting, training, and compensating workers, and how those in turn affect an organization's output in terms of employee output. Samples for this descriptive study were chosen using a stratified random sampling technique. The research team utilized a method of stratified random sampling to collect 250 samples. The questionnaires included a wide range of topics, including ERP software, HR management, and overall company efficiency. Employees of all ranks and departments utilizing ERP were asked to react. ERP installation is negatively correlated with staff training and development but positively correlated with recruiting and selection as well as salary and benefits. The processes of hiring new employees have a negative correlation with an organization's output, whereas those of paying employees a competitive wage and providing opportunities for professional growth have favorable correlations. Small sample sizes, time restrictions, and competing demands on human resources can dampen the power of studies.
A Data warehouse is a repository of information gathered from multiple sources, stored under a unified schema, at a single site. We know that Data warehousing is the most leading, reliable & important technology which is used today by more companies for planning, forecasting, and management to use the minimum resources. Data Warehouse is the centralized store of detailed data from all relevant source systems, allowing for ad hoc discovery and drill-down analysis by multiple user groups. Various implementation factors play critical role to successful data warehouse (DW) project implementation. DW has unique characteristics that need to consider during implementation. There is little empirical research about implementation of DW to get success. Determining factors affecting DW success are important in the deployment of this DSS technology by organizations. A major research has been done in this field regarding design and development of data warehouses and a minor research still needs to be done for better utilization the data warehouse. An area which needs special attention from research community is data warehouse implementation & maintenance. We know that, the project may be failure due to the poor management of designing the data warehouse. This is the major factor for data warehouse project in the company. Without proper management desired results are nearly impossible to attain from a data warehouse. Unlike operational systems data warehouses need a lot more management and a support team of qualified professionals is needed to take care of the issues that arise after its deployment including data extraction, data loading, network management, training and communication, materialized view and some other related tasks. So, that the topic of my research is to explore the impact of the selected factors, under organizational, project-related and environmental dimensions, on data warehouse projects.
Implementing electronic procurement and reaping its benefits for organizations has been a top priority for the public sector. Examining electronic procurement and performance of procurement function of county government in Kenya was thus the main objective of this study. The population for this study was 47 units of devolved government in Kenya which were envisioned by new constitution of Kenya 2010. This research relied on the following specific objectives: To determine effect of electronic sourcing on performance of procurement function of county governments in Kenya. To establish effect of electronic tendering on performance of procurement function of county government in Kenya. To determine effect of electronic ordering on performance of procurement function of county government in Kenya. To establish effect of electronic payment on performance of procurement function of county government in Kenya. The study used descriptive research design to collect and interpret data on electronic procurement and performance of procurement function of county governments in Kenya. Forty-seven county governments’ comprised target population of this research. 250 county government employees that are directly or indirectly involved in the procurement process comprised the unit of observation of this research. The researcher used both stratified and simple random sampling technique to select 30% of the total unit of observation to come up with a sample size of 75 respondents. The research used both open and closed ended questionnaires in order to collect primary data. The study used descriptive and inferential analysis to analyse gathered data. Generally, a large number of respondents exhibited responses to indicate that electronic sourcing, electronic tendering, electronic ordering and electronic payment affect performance of procurement function of county governments in Kenya. However, the analysis also showed that a significant number of respondents had a contrary opinion too as well. All these variables had a positive and significant relationship with performance of procurement function of these devolved governments. An examination of the joint relationship by the study confirmed these findings and established that these four variables jointly accounted for 69.9% of the variability in performance of procurement function. The study recommended that county governments should scale down on traditional procurement practises if full benefits of adoption of electronic procurement is to be realized. Further, it was recommended that government and other stakeholders need to work together on incentives of electronic procurement to encourage on technology use on running day to day procurement activities.
A Data warehouse is a repository of information gathered from multiple sources, stored under a unified schema, at a single site. We know that Data warehousing is the most leading, reliable & important technology which is used today by more companies for planning, forecasting, and management to use the minimum resources. Data Warehouse is the centralized store of detailed data from all relevant source systems, allowing for ad hoc discovery and drill-down analysis by multiple user groups. Various implementation factors play critical role to successful data warehouse (DW) project implementation. DW has unique characteristics that need to consider during implementation. There is little empirical research about implementation of DW to get success. Determining factors affecting DW success are important in the deployment of this DSS technology by organizations. A major research has been done in this field regarding design and development of data warehouses and a minor research still needs to be done for better utilization the data warehouse. An area which needs special attention from research community is data warehouse implementation & maintenance. We know that, the project may be failure due to the poor management of designing the data warehouse. This is the major factor for data warehouse project in the company. Without proper management desired results are nearly impossible to attain from a data warehouse. Unlike operational systems data warehouses need a lot more management and a support team of qualified professionals is needed to take care of the issues that arise after its deployment including data extraction, data loading, network management, training and communication, materialized view and some other related tasks. So, that the topic of my research is to explore the impact of the selected factors, under organizational, project-related and environmental dimensions, on data warehouse projects.
In today's frequently changing economy, digitization has become a more generalized issue every day. To enhance the quality of the business process, dependency on technology is increasing by modern businesses. Businesses are continuously looking for a solution that can handle huge amount data more efficiently. The Enterprise Resource Planning (ERP) system is an answer to these needs. ERP is management process that helps in combining all the process of a business by using multiple utility software. It enables managing and integrating all the business process under same streamline. Modern companies have invested significant amount of money & time to introduce a perfect ERP system to achieve better performance. This paper tries to investigate the uses of ERP in modern business to increase efficiency and effectiveness internal control systems of Bangladeshi firm. The findings of this paper demonstrate how ERP investigates the key features of ERP system that may deem crucial in accelerating business growth & sustainable performance.
The introduction of information and communication technologies (ICT) in organizations is a financially, time wise and operationally demanding process. We examine the factors that affect the implementation of ERP (Enterprise Resource Planning) systems in organizations, as well as the specifics of its implementation in the context of a public institution. We describe the context for ERP introduction and outline the process of ERP implementation. Furthermore, we identify the important organizational and project determinants as well as the critical success factors that influenced the implementation of EPR in the public institution. For the purposes of the used case study, semi-structured interviews were conducted with employees involved in the implementation of the ERP system, and documents related to the implementation were analyzed. Finally, problems concerning the implementation of ERP were identified and analyzed, and recommendations were made in order to alleviate obstacles and increase the success of the implementation of ERP systems.
Industry 4.0-Oriented Innovation Strategies For Competitive Advantage Eren DURMUŞ-ÖZDEMİR Conflict And Conflict Management in Organizations Olgun Irmak ÇETİN Corporate Social Responsibility (CSR) and Public Relations Campaigns Irfan ERTEKIN Historical Development of Public Relations in Turkey Irfan ERTEKIN Critical Success Factors (CSFs) For Enterpise Resource Planning (ERP) Systems Implementation: A Turkey Case Berkay YUNUSOGLU Cagla SENELER The Motivational Erosion of Misimplemented Positive Discrimination on Other Employees in Organizations Tezcan UYSAL Green Information Systems For A Sustainable Management Ahmet DOGAN Ismet SOYLEMEZ Ugur OZCAN A Solution Of A Vehicle Routing Problem With Savings Heuristic Method Harun SULAK Economic Approach to HRM: Firm Management Perspective Gürhan UYSAL The Role Of Personality Characteristics And Organizational Justice Perceptions On Emotional Labor Displays on Accommodation Businesses Employee Engin ÜNGÜREN Bekir Bora DEDEOĞLU Yaşar Yiğit KAÇMAZ Luxury Brands’ Marketing Strategies in Digital Era Oya ERU
This article explores the implementation of an Enterprise Resource Planning (ERP) system and its consequential impact on operational efficiency within manufacturing companies. The research delves into the intricate process of integrating ERP systems, emphasizing their role in streamlining various business functions such as supply chain management, production planning, and inventory control. The study investigates the challenges faced during the ERP implementation phase and elucidates strategies employed to overcome these hurdles. It also examines the role of employee training and change management in ensuring a smooth transition to the new system, emphasizing their pivotal contribution to operational success. Furthermore, the article meticulously analyzes the tangible outcomes of ERP implementation, focusing on key performance indicators (KPIs) that gauge improvements in operational efficiency. This includes reductions in production lead times, enhanced accuracy in demand forecasting, and optimized resource allocation. The research methodology incorporates case studies and empirical data from manufacturing companies that have undergone ERP implementation. Comparative analyses highlight the variations in operational efficiency before and after ERP adoption, providing a comprehensive understanding of the system’s impact. The findings underscore the positive correlation between ERP implementation and operational efficiency, offering insights that contribute to the body of knowledge in both information systems and manufacturing management. Additionally, the article discusses potential challenges that may persist post-implementation and proposes ongoing strategies for continuous improvement. In conclusion, this article contributes valuable insights into the dynamics of implementing ERP systems in manufacturing companies, shedding light on their transformative impact on operational efficiency and providing a foundation for future research in the field.
The study analysed the impact of ERP implementation on operational activities in five reputed companies in Bangladesh. Here, it is shown that the implementation of ERP has brought significant positive outcomes in terms of reducing operating costs, increasing profitability, and improving employee productivity and efficiency. These positive outcomes are consistent across the five companies, indicating that the impact of ERP is generalizable to different industries. The study also identified several recommendations for companies that have implemented or are planning to implement the ERP in their central alignment. First, it is worth using the ERP system to reap the benefits of increased efficiency and productivity. Second, investing in employee training is critical to make prolific usages of pervasive resources in the organisations. Third, integrating the ERP system with other systems can increase data accuracy and eliminate duplicate data entry. Fourth, customizing the ERP system to meet specific business needs can increase its effectiveness. Fifth, ensuring system security is crucial to protect sensitive company data. Finally, setting performance metrics for the ERP system can help companies measure the effectiveness of the system and identify areas for improvement. The report highlights that the implementation of ERP has led to several benefits, including modernizing financial transaction recording and generating reports to aid in decision-making. These benefits have helped companies improve their operating efficiency, effectiveness, profitability, and return on investment. The study's findings suggest that the null hypothesis can be rejected, indicating that ERP has a positive impact on operational activities in Bangladesh companies. In essence, the study provides evidence that ERP implementation can significantly improve operational activities in
companies across different industries in Bangladesh. The study's recommendations can be used as
a guide for companies that have implemented or are planning to increase the benefits using the concerned ERP implications. In essence, this analysis highlights the importance of ERP in improving operational activities and achieving business success.
The success of any organization depends on its practices that range from recruitment, training and development, performance evaluation, compensation, and retention. While these are considered core functions of human resources management (HRM), the technology, policies, and procedures that enhance the effectiveness of these core functions are termed as Human Resources Information Systems (HRIS). With the advent of technology, the role of Human Resources (HR) has changed. In the past when an employee applied for a job, they were required to fill out a paper application providing information on demographics, employment history, and other details like certification, skills, education, and so on.
Data quality is defined in the literature as “a set of characteristics that data should own (p.1)” (Scannapieco & Catarci, 2002). Several scholars have provided various classifications for data quality. These include accuracy, timeliness, completeness and consistency (Ballou & Pazer, 1985; Scannapieco et al., 2005), meaningfulness, unambiguousness, and accessibility. The most detailed classification is provided by Wang et al. (1995), in which 25 different dimensions are used to classify data quality, of which accuracy tops their list. Given the importance of accuracy as a measure of data quality, this study will focus on the causes for inaccurate data in the public sector with a special attention on institutions of higher education.
A lot of research is currently being done on the impact of ERP (Enterprise Resource Planning) systems on business performance. Previous research has shown a mixed relationship between ERP and business performance, with some suggesting that ERP improves performance, while others find that it is not. Previous research was mainly based on quantitative methods that do not provide important knowledge and details. The results show that after implementation of the ERP, many benefits in terms of commercial performance were generally achieved, as indicated by professional users, but also that some benefits previously associated with the ERP n were not fully achieved. This indicates the positive contribution of ERP to business development, but also suggests the limited applicability of this positive relationship depending on certain factors to be sought. Enterprise Resource Planning (ERP) systems improve productivity and quality of work by enabling the integration, standardization, and simplification of multiple business transactions. The aim of this study is to introduce a conceptual framework that examines how human contributions (top management, users, external consultants) are linked to the effectiveness of communication, conflict resolution and knowledge transfer in the consultation process. ERP and the effects of these factors on the effective implementation of the ERP system. The aim of the research is to determine the effectiveness of the implementation of EPR systems in the educational organization.
Küreselleşen dünyada hızla gelişen teknolojiler örgütleri dijitalleşmeye doğru götürmektedir.
Her örgütün yakın çevresi ve paydaşlarınca tanındığı bir kimliği vardır. Bu kimlik örgütün
vizyon ve misyonunu ortaya koymaktadır. İçinde yaşadığımız yüzyılın gereklilikleri ise
değişen dünyaya hızla adapte olmak ve çağın gerisinde kalmamayı gerektirir. Bu nedenle
üretimden tüketime kadar işletmelerin her alanda dijitalleşmesi kaçınılmazdır. Dijitalleşme
örgütler için bir geçiş sürecidir. Bu sürecin örgütün var olan kimliği ile örtüşmesi, misyonuna
uygun bir çerçevede ve vizyonuna hizmet edecek nitelikte olmalıdır. Çalışmanın amacı
örgütlerin halihazırda sahip oldukları kimlikleri ile dijitalelleşmeye geçiş süreçlerini “neden
dijitelleşmeliyiz?” sorusunun cevabı olarak bir yol haritası niteliğinde ortaya koymaktır. Bu
nedenle küçük, orta veya büyük bütün işletmeler için kaçınılmaz olan bu sürecin hangi adımlar
ile yapılması gerektiğini ifade etmek amaçlanmaktadır.
Ayrıca dijitalleşmenin sürdürülebilir kılınması için de işletmelerin üzerine düşen görevlerin,
çalışanları bu dijitelleşmeye nasıl dahil edileceğinin ve en önemlisi de işletmenin hakim olduğu
pazardaki konumuna göre dijital olarak var olabilmesinin adımları ifade edilmek istenmektedir.
Nihai amacı ise her işletmenin imkanlarını dijitalelleşmeye kanalize edebilme becerileridoğrultusunda elinde başvurabileceği bir yol haritası niteliğinde bir çalışma sunmaktır.
Anahtar Kelimeler: Kurumsal Kimlik, Dijital Dönüşüm, Kimlik İnşası
Abstract
In the globalizing world, rapidly developing technologies are leading organizations
towards digitalization. Every organization has an identity that is recognized by its immediate
environment and stakeholders. This identity is the identity that reveals the vision and mission
of the organization. The requirements of the century we live in require adapting quickly to the
changing world and not falling behind the times. For this reason, it is inevitable for businesses
to digitize in all areas, from production to consumption. Digitization is a transitional process
for organizations. The overlap of this process with the existing identity of the organization
should be in a framework appropriate to its mission and in a quality that will serve its vision.
The aim of the study is “why should we digitize?” It is to present it as a road map as an answer
to the question. It is aimed to express which steps should be done in this process, which is
inevitable for all small, medium or large enterprises.
In addition, in order to make digitalization sustainable, it is desired to express the steps
of the duties of the enterprises, how to include their employees in this digitalization, and most
importantly, the steps of the business to exist digitally according to its position in the market it
dominates. Its ultimate aim is to present a study as a roadmap that every business can use in
line with their ability to channel their opportunities into digitalization.
Keywords: Corporate Identity, Digital Transformation, Identity Construction
ÖZ
Çalışmanın amacı, açık bankacılık uygulamalarının bankaları ve bankacılık uygulamalarını değiştirip değiştirmeyeceğini, ne yönde değiştireceğini ve bunların sektöre, bankaların iş yapış şekillerine, şube sayılarına, müşterilerin tercihlerine ve Türkiye’deki Bankacılık uygulamalarına muhtemel etkisinin ne olacağını incelemektir.Açık Bankacılık alanında Türkiye’de hâlihazırda akademik bir çalışma yoktur. Çalışma açık bankacılık alanında Türkiye’deki ilk/öncü akademik çalışma olarak kavramı sektöre tanıtma ve bu konuda yapılacak diğer çalışmalara öncü olmak ile değer katmaya çalışacaktır.Dünyadaki gelişmeleri değerlendirip Türkiye’deki muhtemel gelişmeleri tahmin etmektir. Bu bağlamda politika önerileri sunulmaktadır.
Anahtar kelimeler:Bankacılık, Dijital bankacılık, Açık bankacılık, Rekaberlik, Fintech
JEL Sınıflaması: G20, G21
OPEN BANKING AS A RESULT OF THE DIGITALIZATION OF THE PAYMENTS SYSTEM
ABSTRACT
Theaim of thestudy is todiscusswhether ‘Open Banking’ practiceswouldchangethebanksandthe banking practices, in which direction they would change if so and to explore the potential impact of these practices on the sector, ie. on the business manners of the banks, the number of branches, the customer preferences and the banking practices in Turkey in general.To forecast possible developments in Turkey by evaluating the developments in the world. In this respect policy recommendations will be presented. There is no academic study in the field of Open Bankingcurrently. The study, as the first/pioneering study in the field of open banking in Turkey, would try to enrich by introducing the concept to the sector and leading the way in other studies to be performed in this field.
Keywords:Banking, Digital banking, Open banking, Coopetition, Fintech
Enterprise systems present a new model of corporate computing. They allow companies to replace their existing information systems, which are often incompatible with one another, with a single, integrated system. By streamlining data flows throughout an organization, these commercial software packages, offered by vendors like SAP, promise dramatic gains in a company's efficiency and bottom line. It's no wonder that businesses are rushing to jump on the ES bandwagon. But while these systems offer tremendous rewards, the risks they carry are equally great. Not only are the systems expensive and difficult to implement, they can also tie the hands of managers. Unlike computer systems of the past, which were typically developed in-house with a company's specific requirements in mind, enterprise systems are off-the-shelf solutions. They impose their own logic on a company's strategy, culture, and organization, often forcing companies to change the way they do business. Managers would do well to heed the horror stories of failed implementations. FoxMeyer Drug, for example, claims that its system helped drive it into bankruptcy. Drawing on examples of both successful and unsuccessful ES projects, the author discusses the pros and cons of implementing an enterprise system, showing how a system can produce unintended and highly disruptive consequences. Because of an ES's profound business implications, he cautions against shifting responsibility for its adoption to technologists. Only a general manager will be able to mediate between the imperatives of the system and the imperatives of the business.
Putting Consultants on Your Team
- K Schwartz
Schwartz, K., "Putting Consultants on Your Team," Beyondcomputing, Vol. 7, No.6, August 1998.
SAP Sued for $500 Million
- S Tiazkun
Tiazkun, S., "SAP Sued for $500 Million," Computer Reseller News, August 26, 1998.
AlliedSignal Turbocharges its Systems Beyondcomputing
- T Needleman
(n8.) Needleman, T., "AlliedSignal Turbocharges its Systems," Beyondcomputing, September 1998.
ERP Enterprise Application Suites are Becoming a Focal Point of Business and Technology Planning
- J Sweat
(n13.) Sweat, J., "ERP Enterprise Application Suites are Becoming a Focal Point of Business and
Technology Planning, InformationWeek, No. 704, October 26, 1998.
ERP is Growing from Being Just an Efficiency Tool to One That Can Also Help a Company Grow
- K Melymuka
Melymuka, K., "ERP is Growing from Being Just an Efficiency Tool to One That Can Also Help a
Company Grow," Computerworld, September 1998.
Global ERP Rollouts Present CrossBorder Problems
- C Stedman
Stedman, C., "Global ERP Rollouts Present CrossBorder Problems," Computerworld, Vol. 32,
No. 47, November 1998, p. 10.
Now it's CostCutting Time
- B Wallace
Wallace, B., "Now it's CostCutting Time," Computerworld, Vol. 32, No. 47, November 1998, pp. 1
& 82.~~~~~~B
y Prasad Bingi; Maneesh K. Sharma and Jayanth K. Godla
Enduring a Global Rollout and Living to Tell About It
- E Horwitt
Horwitt, E., "Enduring a Global Rollout and Living to Tell About It," Computerworld, Vol. 32, No.
14, March 1998, pp. S8S12.
The Push to Integrate Packaged Applications Promise to Speed Integration and Cut Costs
- A Radding
Radding, A., "The Push to Integrate Packaged Applications Promise to Speed Integration and Cut
Costs," InformationWeek, No. 671, March 2, 1998.
Sharma works in the Department of Accounting and Finance
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