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A systematic examination of universal design resources: Part 2, analysis of the development process

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Abstract

In this paper, the development process of four Universal Design Resources (UDRs) was analyzed. The results of a heuristic evaluation (HE) of UDRs (Part 1) were used in this (Part 2) study to create an online survey. Thirty-one individuals involved in the creation of the four UDRs responded, 15 of whom were also interviewed. For three resources, the hypothesis was confirmed that meeting the needs of end-users was assumed to be satisfied without systematically addressing them. Additional findings also revealed a common lack of a clearly defined “central idea” among many of the committee members of two US-based ICT accessibility/UD guidelines.

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