Information systems (IS) usage is predominant in organizations. The effectiveness and strategic potential of IS, however,
depend upon the individuals within the organization who use or rely on IS, both directly and indirectly, to perform their
job functions. Individuals differ in their abilities to use IS effectively to maximize task performance. Some individuals
far exceed their peer group and ... [Show full abstract] can realize greater performance levels than others. This research proposes to understand the
attributes of these individuals using the Repertory Grid Technique. This technique will identify attributes of these individuals
identified as highly competent IS users, defined as those individuals who are able to utilize IS to its fullest potential
and obtain the greatest performance. The attributes identified may generate factors that can then be fostered in other IS
users to improve performance.