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Abstract

This paper presents our work in the ADVICE (IST-1999-11305, Information Societies Technology Programme, V Framework Programme of the European Commission) project, an on-going European Commission research project of the IST Programme. The overall objective of this project is to design and implement an advice-giving system for E-commerce, supporting a move from the current catalogue-based customer services to a customer adapted intelligent assistance, emulating in some way the performance of a human seller. With this aim, the main elements of the ADVICE approach include an agent-based architecture with an Interface Agent to manage the multimedia presentation, the Interaction Agent to support an advanced user–system interaction and the Intelligent Agent incorporating a knowledge-based model of the e-business for the pilot domain, that supports the reasoning for advise-giving according with the user needs and the dialogue evolution.
... For example, currently, 20% of all households with Wi-Fi have a smart speaker (Bernard, 2018). Automated assistants are being used in applications ranging from e-commerce websites (Garcia-Serrano et al., 2004) to online finance (Bradesco | IBM, n.d.) to the design and analysis of Earth-orbiting satellites (Bang et al., 2018). ...
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Artificial intelligence (AI) is fundamentally changing how people work in nearly every field, including online finance. However, our ability to interact with AI is moderated by factors such as performance, complexity, and trust. The work presented in this study analyzes the effect of performance on trust in a robo-advisor (AI which assists in managing investments) through an empirical investment simulation. Results show that for applications where humans and AI have comparable capabilities, the difference in performance (between the human and AI) is a moderate indicator of change in trust; however, human or AI performance individually were weak indicators. Additionally, results indicate that biases typically seen in human-human interactions may also occur in human-AI interactions when AI transparency is low.
... For instance, StuA [3] and Duke [32] provide solutions in education. ADVICE [33] supports online e-commerce. A variety of CAs focus on aiding in the design process [34][35][36][37] and many CAs concentrate on medical applications [38][39][40][41]; for example, a personal health management that helps record observations in a self-care setting. ...
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Cognitive assistants use vocal interfaces and artificial intelligence to assist humans with complex tasks. While much research has focused on the application of these devices, a few studies have addressed how these devices affect the way humans work. To fill this gap, this research studied the effects of a cognitive assistant on mental workload, frustration, and effort. Participants worked with a Wizard-of-Oz style assistant and completed the Wisconsin Card-Sorting Task and engaged in a peripheral-detection task in a two-sample study that compared participants (n = 21) who worked with the assistant to those who did not. Follow-up interviews were also completed. Results suggest that onboarding techniques, such as tutorials, are important for developing analogical trust before regular use. Additionally, results suggest that keeping the mental model of the CA clear, simple, and intuitive is important to reduce the mental effort that is required to account for the CA and interactions with it while working. Cognitive assistants offer a broad range of advantages but also have distinct challenges for users: primarily the lack of physical affordances that can be linked to functionality.
... Much of the research focused on CAs has been on developing CAs for individual use cases. For instance, ADVICE is a CA that supports e-commerce websites [41]. Likewise, Daphne was developed by Cornell University to aid designers in creating and analyzing Earth-orbiting satellites [42]. ...
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The rapid digitalization of the world has affected engineering and design in a variety of ways, including the introduction of new computer-aided ideation tools. Cognitive assistants (CA), an increasingly common digital technology, use natural-language processing and artificial intelligence to provide computational support. Because cognitive assistants are capable of emulating humans in some tasks, they may be suited to support brainstorming activities when trained coaches or facilitators are not available. This study compared co-located brainstorming groups facilitated by human facilitators and a CA facilitator. Interaction Dynamics Notation was used to code the sessions, and Hidden Markov Models were used to define the group’s states. We found that human facilitation was associated with blocks/interruptions and responding to those while cognitive assistant facilitation was associated with deviations and silence. Human facilitation was also found to produce a more equal distribution of speaking time.
... Intelligent agent technology in e-commerce has been pursued by both the academia and the industry to automate business activities such as negotiations [5,18,19,30], product cataloging, eshopping [15,17], trading partners interoperability [29,31], and other e-commerce applications [1,13,14,20,42]. Design patterns are also adopted in agent-based systems by the academia [53,56] and the industry [42,54,55]. ...
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A major challenge in integrating trading partners' processes is effective documents interchange. Although the RosettaNet Partner Interface Processes have provided a standardized format for Business-to-Business (B2B) trade documents contents and processes, they suffer from diminishing data quality and overall service quality as a business grows in transaction volume. This paper describes a research roadmap for an eventual B2B Standards Component Model to be expressed in the Unified Modeling Language (UML). The proposed 'inside-out' approach would allow new paradigms, concepts and technologies to be modeled, iteratively analyzed and designed so that multiple-user standard practices could be more easily executed in the process of interchanging trade documents among the trading partners. Based on this Standards Component Model, it is hoped that a next generation service oriented framework/architecture could be implemented by RosettaNet to fulfill its objective of extending its user-base to include more organizations from the small and medium-sized industries.
... In later stages, governments should alleviate citizens' privacy concerns, provide easy-to-use technologies, and increase the availability of supporting resources such as manuals or tutorials . Since technology and online trends from e-commerce, which usually serve as ancestors for governmental online offers (Clift, 2004), support services such as virtual assistants (e.g., García-Serrano, Martinez, & Hernández, 2004;Lu & Smith, 2007;Papadopoulou, 2007) are imaginable in the future. Second, especially against the background of the individual appeal concepts, educational efforts have to be put forward to bridge the effects of digital divide and a corresponding lack of Internet competence. ...
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This paper presents the adaptation and customization of two lexical resources: Brill tagger, Brill (1992), and EuroWordNet, Vossen et al. (1998), to be used in the ADVICE project devoted to build an intelligent virtual reality sales and service system that uses human language technology.
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Intelligent E-Assistance: A multiparadigm approach Building the Knowledge Economy. Issues, Applications, Case Studies An architecture for integrating virtual sales assistant technology into E-business environments
  • J Z Herná
  • A Garcí-Serrano
Herná, J. Z., & Garcí-serrano, A. (2003). Intelligent E-Assistance: A multiparadigm approach. Building the Knowledge Economy. Issues, Applications, Case Studies. pp. 337– 341. ISO Press, Ohmsha. Gurzki, T. (2001). An architecture for integrating virtual sales assistant technology into E-business environments. In E-work and E-commerce.
Handbook of natural language processing, part I: Symbolic approaches to NLP Intelligent assistance to E-commerce
  • R Dale
  • H Moisi
  • Somers
Dale, R., Moisi, H., & Somers, H. (Eds.), (2000). Handbook of natural language processing, part I: Symbolic approaches to NLP. New York: Marcel Dekker. Garcí-serrano, A., Herná, J. Z., & Martí, P. (2001). Intelligent assistance to E-commerce. In E-work and E-commerce. Novel solutions and practices for a global networked economy, pp. 312–318.
Don't read me. On-line publication
  • R Wallace
Wallace, R (2000). Don't read me. On-line publication.