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Valence in the adoption of solutions by problem-solving groups. II. Quality and acceptance as goals of leaders and members

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Abstract

DESIGNED TO TEST THE GENERALITY OF THE VALENCE MODEL FOR GROUP PROBLEM SOLVING FOR GROUPS WITH LEADERS. 4 EXPERIMENTAL CONDITIONS, BASED ON MAIER’S DISTINCTION BETWEEN THE QUALITY AND ACCEPTANCE OF GROUP SOLUTIONS TO PROBLEMS, WERE ESTABLISHED BY OFFERING MONETARY REWARDS TO LEADERS AND MEMBERS SEPARATELY FOR ACHIEVING THEIR RESPECTIVE GOALS. 9 3-MAN AND 10 4-MAN GROUPS WERE ASSIGNED RANDOMLY TO EACH CONDITION TO SOLVE A PROBLEM. THE SAME RELATIONSHIPS, SHOWN IN LEADERLESS GROUPS TO SUPPORT A MODEL OF VALENCE IN GROUP PROBLEM SOLVING WERE UNCOVERED IN THESE GROUPS WITH LEADERS AND SHOWED NO VARIATION ACROSS EXPERIMENTAL CONDITIONS. THE DIFFERENTIAL CONTRIBUTIONS OF THE LEADERS AND MEMBERS TO MAINTAINING THIS STABILITY VARIED ACCORDING TO THE GOAL INSTRUCTIONS. LEADERS TENDED TO CONTROL THE DISCUSSION BY HAVING THE MOST INFLUENCE OVER THE FINAL DECISION, REGARDLESS OF THEIR GOALS. THE RESULTS POINT UP THE INADEQUACIES OF MERELY CHANGING ATTITUDES TO ELICIT APPROPRIATE LEADERSHIP BEHAVIOR.

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... In addition, many researchers emphatically assert that during the group interaction process, the social structure of the group has a significant effect (Fisher and Ellis, 1990;McGrath and Hollingshead, 1994;Poole, 1999). In other words, individuals with high status (i.e., leaders, experts) seem to play an important role in the group process by significantly enhancing the pressures toward conformity (Hoffman and Maier, 1967;Schminke et al., 2002). Further, group researchers consistently report that whenever group members need to reach a consensus about a certain issue, yet have incompatible views surrounding that issue, conflict occurs; and this has important implications for group dynamics (McGrath and Hollingshead, 1994;Fisher and Ellis, 1990;McGrath, 1984). ...
... Literature also suggests that high-status individuals with structural and legitimate authority (as held by the leader) can significantly influence other group members' opinions regarding a certain issue (Bass, 1990). Specifically, Hoffman and Maier (1967), examining the role of valence in predicting the adoption of solutions by groups, concluded that leaders had a significant influence on the group valence. Thus we argue: ...
... This additive effect may be understood simply by considering the following situation: If a group finds a technology to have relatively high levels of, say, transferability, utility, maintainability, and group supportability and a low level of complexity, a majority support for the technology would further increase the group valence. Likewise, even when the properties (e.g., transferability, utility, and maintainability) of a technology are favorable, high status individuals' lack of positive orientation toward that particular technology would, as a result of their significant social influence, tend to reduce the group's valence toward that technology (Hoffman and Maier, 1967;Bass, 1990). ...
Article
While past research has contributed to an understanding of how organizations or individuals adopt technologies, little is known about how such adoption occurs in groups. Given the widespread acknowledgment that organizations are moving to group-based structures and that groups often utilize technologies for performing their tasks, it is critical that we understand how such collective social entities adopt technologies. Such an understanding can better guide investment and implementation decisions. In this paper, we draw on existing literature about groups, technology characteristics, and valence to conceptualize a model of technology adoption by groups (referred to as the TAG model). We view the TAG phenomenon as a process of communication and negotiation in which analytically distinct factors-such as the individual members' a priori attitudes toward the technology, the majority subgroup's opinion, high-status members' opinions, substantive conflict, and relevant characteristics of the technology play an important role. We develop several theoretical propositions regarding the nature of the contribution of these factors toward an adoption decision and discuss measurement tradeoffs and guidelines.
... The awareness of power and opportunities for influencing the group are likely to result in utilization of power by the powerful person (Zander, Cohen, & Stotland, 1957;Smith, 1967). Other studies have shown that powerful people tend to participate more actively in the group discussion than do the low power members (Hurwitz, Zander, & Hymovitch, 1953;Gerard, 1957;Caudill, 1958;Hoffman & Maier, 1967;Blau & Scott, 1962;Larson, 1969;Morris & Hackman, 1969), dominate the group discussion, and steer the group to adopt their favored solutions (Torrance, 1954;Solem, 1958;Maier & Hoffman, 1960;Maier, 1967). This behavior can be influenced by the powerful person's (1) conviction that his or her own solution is superior, (2) sense of accountability for the decision, and (3) desire to satisfy a need for power. ...
... Both factors (the dominance of a superior and the submissiveness of subordinates) tend to lead to a decision that is favored by the powerful person (French & Snyder, 1959;Maier & Hoffman, 1960;Hoffman, 1961;Hoffman & Maier, 1967). Torrance ( 1954) showed that the superior's success in making a team adopt his or her preferred solution was independent of whether the solution was correct or not. ...
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... Other evidences for ineffective knowledge sharedness can be found in the solution-mindless, where team members tend to agree on solution very early in the process (e.g., [131]), and in the related groupthink phenomenon (e.g., [132]). This phenomenon describes instances where members are extremely seeking to achieve concurrence and thus are inclined to poor decision-making process and outcomes, and to information processing pathology. ...
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... For such a view, a textual presentation of changes is always needed to support discussion between enterprise architects and different business roles. This will increase their ability to understand and accept changes as the effect of a design conversation (Hoffman and Maier, 1967). ...
... For such a view, a textual presentation of changes is always needed to support discussion between enterprise architects and different business roles. This will increase their ability to understand and accept changes as the effect of a design conversation (Hoffman and Maier, 1967). ...
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Change analysis of enterprise architectures is usually done by observing differences between two enterprise architectures, As-Is and To-Be. If the As-Is and To-Be have a lot of differences, it is problematic to manually create a correct view on changes. This paper proposes a revision of a definition of the Gap of Changes and defines it as a language independent analytic pattern suitable for using in tools. The paper describes a tool built on the basis of this definition. The change analysis without the tool and with the tool output has been tested in a workshop. The added value of the tool was acknowledged by the workshop participants.
... None of these factors related to problem-solving ability, that the best problem solver in the group may not have the influence to upgrade the quality of the group's solution (which he would have had if he was to solve the problem by himself). Hoffman and Maier (1967) found that the mere fact of appointing a leader causes this person to dominate a discussion. Thus, regardless of his problem-solving ability a leader tends to exert a major influence on the outcome of a discussion. ...
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... Clearly, our findings tell us that items of information will receive a different weight depending on the chance of the information being validated during the ongoing group discussion. As the early studies of Hoffman and Maier (1967) showed, simple rhetorical utterances (e.g., "I got that" or "Never heard about it") or the repetition of information in a group discussion all can enhance the chances that information will influence the final decision of a group, irrespective of the information's argumentative quality. And-as has been shown in the collective information sampling paradigm-leadership style (Larson, Foster-Fishman, & Franz, 1998), explicit mutual knowledge of group members' expertise (Stasser, Stewart, & Wittenbaum, 1995; and/or ample time to discuss task-relevant information (Wittenbaum & Park, 2001) can compensate for biases in information processing that would otherwise be detrimental to the group's outcome. ...
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... Hoffman and his associates (Hoffman, 1961(Hoffman, , 1979Hoffman & Kleinman, 1994;Hoffman & Maier, 1964, 1967 rely on the probity of distributional process structures in explicating their group valence model (GVM) of decision making. They reason that group discussion facilitates an exchange of deliberative arguments and sentiments about decision alternatives. ...
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