CAHPS in practice: the Iowa demonstration.

Health Policy Research Program, University of Iowa, Iowa City, Iowa, USA.
The Journal of ambulatory care management 05/2002; 25(2):32-42. DOI: 10.1097/00004479-200204000-00005
Source: PubMed


This article evaluates the usefulness of the Consumer Assessment of Health Plan Study (CAHPS) surveys and reports in a demonstration and evaluation with three health care purchasers in Iowa. The CAHPS survey detected significant differences between health plans in several domains of health care. Both paper- and Web-based consumer reports were developed and distributed to consumers and stakeholders. There was some agreement on the value of these reports, but areas for improvement were noted.

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