Archived project

THESEUS / TEXO

Goal: TEXO is a use case of the Theseus research program funded by the BMWi see: http://www.digitale-technologien.de/DT/Navigation/DE/Service/Abgelaufene_Programme/THESEUS/theseus.html/. The focus of this use case was to investigate technologies for the internet of services.

Date: 1 January 2007 - 31 December 2012

Updates
0 new
0
Recommendations
0 new
0
Followers
0 new
3
Reads
0 new
79

Project log

Norman May
added 9 research items
2 SAP CEC Karlsruhe, 3 Fraunhofer IAO, 4 FZI As the importance of the service sector increases, so does the importance of systematic approaches to develop new services. Two key activities in service innovation are generation and evaluation of new service ideas. Exchanging and analysing ideas across different software tools and re-positories is needed to implement the concepts of open innovation and ho-listic innovation management. In this paper, we introduce an ontology to represent ideas for service innovations. The Idea Ontology provides a common language to foster interoperability between tools and to support the idea life cycle. The paper focuses on how such an ontology-based ap-proach can be used to facilitate innovation management in the service domain where special aspects of services impair innovation. The expected benefits of a semantic approach such as semantic reasoning and auto-matic analysis of ideas are highlighted.
Intermediaries for e-services continuously gain momentum, powered by a materializing Internet of Services. However, quality of service still exhibits considerable shortcomings, as no structured process to enhance consumer satisfaction is available yet. To improve the match of delivered e-service quality and expected service quality on the consumer side, we develop a portfolio optimization process that integrates both, the consumer's as well as the intermediary's perspective. First, we introduce a toolkit for an e-service oriented gap analysis. Thereupon, we identify monitoring points to measure service quality gaps automatically. A subsequent aggregation of measured data into customized feedback information allows for applying the toolkit to continuously optimize e-service portfolios. Instantiated in the AGORA e-service market, we conclude with a report on our recent implementation results.
This paper proposes a model-based technique for lowering the entrance barrier for service providers to register services with a marketplace broker, such that the service is rapidly configured to utilize the brokerpsilas local service delivery management components. Specifically, it uses process modeling for supporting the execution steps of a service and shows how service delivery functions (e.g. payment points) ldquolocalrdquo to a service broker can be correctly configured into the process model. By formalizing the different operations in a service delivery function (like payment or settlement) and their allowable execution sequences (full payments must follow partial payments), including cross-function dependencies, it shows how through tool support, the non-technical user can quickly configure service delivery functions in a consistent and complete way.
Norman May
added a project goal
TEXO is a use case of the Theseus research program funded by the BMWi see: http://www.digitale-technologien.de/DT/Navigation/DE/Service/Abgelaufene_Programme/THESEUS/theseus.html/. The focus of this use case was to investigate technologies for the internet of services.