Project

Dark Sides of Technology Use - Misuse

Goal: Combining psychology research with applied ethics, we study the dark side of technology and its subversive and unethical use in various settings. By taking the dark side perspective to the focus, we run a series of empirical studies in educational, social, personality psychology and consumer behavior.

Updates
0 new
0
Recommendations
0 new
0
Followers
0 new
0
Reads
0 new
4

Project log

Mehmet A. Orhan
added 5 research items
Experiences are getting increasingly common in digital platforms. Yet, there is a scant explanation of the impact of digital experiences on consumer behavior. The aim of this paper is to examine the quality of brand relations and brand experiences on satisfaction and loyalty of digital experiences in a new era of experience economy. A quantitative study is designed to explore the brand loyalty and brand satisfaction in association to brand relationship quality and brand experiences in digital worlds. Based on the responses of 154 people, mainly residing in the US, we found positive impacts of perceived brand relationship quality and brand experiences on brand satisfaction and loyalty. Our paper emphasizes the influence of perceived brand identity notion in digital experiences. By designing a blueprint for marketing experiences, companies can develop innovative processes to deliver more excellent experiential marketing to consumers on top of the existing features of their brand offers.
Workplace technology interruption and distraction are complex to analyze. In completing their daily tasks, employees receive a plethora of emails, text messages on their smartphones, and app notifications from both professional and personal counterparts. These parallel communications pose new managerial opportunities and workplace challenges. While such microbreaks foster communicative potential and information access, past research has discussed the issue of technology overload. The present article contributes to parallel communications regarding digital transformation in the workplace. Based on an original dataset of 369 employees, we examine the issue of technology distraction and interruption in the workplace. The results show that parallel communications positively influence job performance and negatively affect self-regulation and work engagement. The findings enrich the literature on digital transformation. They have practical implications for managers and firms implementing specific arrangements to nurture and embrace successful digital ecosystems.
Customers may abuse the refund policies of online food delivery services. Given restrictions on returning online food orders and high levels of consumer power, customers who falsely claim an order was missing, damaged, or incorrect may receive both their original food order and a full refund. In an online study, we surveyed 197 food-delivery service customers regarding their refund fraud behavior and Dark Triad personality traits (i.e., narcissism, Machiavellianism, psychopathy). The Dark Triad predicted fraudulent refund claims, the frequency of previously placed false refund claims, its perceived acceptability, and the likeliness of placing one in the future. Moreover, we also found evidence that individuals with high Dark Triad traits were more likely to engage in refund fraud when the perceived cost to the food delivery company was high.
Mehmet A. Orhan
added a project goal
Combining psychology research with applied ethics, we study the dark side of technology and its subversive and unethical use in various settings. By taking the dark side perspective to the focus, we run a series of empirical studies in educational, social, personality psychology and consumer behavior.