Project

A Business Class for Autonomous Mobility-on-Demand

Goal: Develop methods to control service quality on an operational planning level. An autonomous mobility-on-demand (AMoD) provider have to comply with the minimum service quality thresholds of a heterogeneous user base, and rejections are not allowed.

Updates
0 new
0
Recommendations
0 new
0
Followers
0 new
6
Reads
0 new
51

Project log

Breno Beirigo
added 2 research items
Current mobility services cannot compete on equal terms with self-owned mobility products concerning service quality. Due to supply and demand imbalances, ridesharing users invariably experience delays, price surges, and rejections. Traditional approaches often fail to respond to demand fluctuations adequately since service levels are, to some extent, bounded by fleet size. With the emergence of autonomous vehicles, however, the characteristics of mobility services change and new opportunities to overcome the prevailing limitations arise. In this paper, we consider an autonomous ridesharing problem in which idle vehicles are hired on-demand in order to meet the service level requirements of a heterogeneous user base. In the face of uncertain demand and idle vehicle supply, we propose a learning-based optimization approach that uses the dual variables of the underlying assignment problem to iteratively approximate the marginal value of vehicles at each time and location under different availability settings. These approximations are used in the objective function of the optimization problem to dispatch, rebalance, and occasionally hire idle third-party vehicles in a high-resolution transportation network of Manhattan. The results show that the proposed policy outperforms a reactive optimization approach in a variety of vehicle availability scenarios while hiring fewer vehicles. Moreover, we demonstrate that mobility services can offer strict service level contracts (SLCs) to different user groups featuring both delay and rejection penalties.
Breno Beirigo
added a research item
With the popularization of transportation network companies (TNCs) (e.g., Uber, Lyft) and the rise of autonomous vehicles (AVs), even major car manufacturers are increasingly considering themselves as autonomous mobility-on-demand (AMoD) providers rather than individual vehicle sellers. However, matching the convenience of owning a vehicle requires providing consistent service quality, taking into account individual expectations. Typically, different classes of users have different service quality (SQ) expectations in terms of responsiveness, reliability, and privacy. Nonetheless, AMoD systems presented in the literature do not enable active control of service quality in the short term, especially in light of unusual demand patterns, sometimes allowing extensive delays and user rejections. This study proposes a method to control the daily operations of an AMoD system that uses the SQ expectations of heterogeneous user classes to dynamically distribute service quality among riders. Additionally, we consider an elastic vehicle supply, that is, privately-owned freelance AVs (FAVs) can be hired on short notice to help providers meeting user service-level expectations. We formalize the problem as the dial-a-ride problem with service quality contracts (DARP-SQC) and propose a multi-objective matheuristic to address real-world requests from Manhattan, New York City. Applying the proposed service-level constraints, we improve user satisfaction (in terms of reached service-level expectations) by 53% on average compared to conventional ridesharing systems, even without hiring additional vehicles. By deploying service-quality-oriented on-demand hiring, our hierarchical optimization approach allows providers to adequately cater to each segment of the customer base without necessarily owning large fleets.
Breno Beirigo
added a project goal
Develop methods to control service quality on an operational planning level. An autonomous mobility-on-demand (AMoD) provider have to comply with the minimum service quality thresholds of a heterogeneous user base, and rejections are not allowed.