
Ziqiong ZhangHarbin Institute of Technology | HIT · MIS
Ziqiong Zhang
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51
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Introduction
Skills and Expertise
Publications
Publications (51)
It is important to understand business online review manipulations, through which consumers can make better choice and platforms' reputations can be maintained. Based on monthly panel data of 970 restaurants across 14 years in a metropolitan city in the US, this study investigates the impact of competition on both restaurant positive and negative o...
As restaurants increasingly solicit fake reviews on online word-of-mouth (WOM) platforms, the authenticity and credibility of online reviews have been compromised. This study investigates restaurants’ motivations to solicit positive fake reviews from a competition perspective. Our results show that a higher number of positive fake reviews by compet...
Spatial distance is crucial for understanding consumers' decisions and behavior. However, research has not addressed how the spatial distance between consumers and hotels influences online review generation. Based on online hotel review data from TripAdvisor, this study illustrates a positive relationship between spatial distance and consumers' rev...
Although many firms deem weather conditions relevant to customers’ decision making and satisfaction, firms often struggle to quantify the impact of weather on customers’ online evaluation behavior. By combining hourly weather data and online review data from an online booking platform, this study found distinct review-related effects of rainy weath...
Tobacco use contributes to the life and economic losses in developing countries, including China and Pakistan. Effective tobacco-control programs can aid in saving millions of people from such hazards in these countries. This study highlights the usefulness of mobile health (mHealth) and quick response code (QRC) technologies to aid China and Pakis...
Based on panel data on 124 prefecture-level and above cities from 2003 to 2018, this study investigated the impact of CNSAs on tourism economic development and the moderating effect of time-limited rectification by comprehensively using the quasi-DID model, the static spatial Durbin model, and the dynamic spatial Durbin model. The results showed th...
Delegated blockchain governance is the frontier of blockchain design issues that is to improve the scalability of blockchain networks. Delegated proof of stake (DPoS) blockchains such as EOS must select a few super nodes for transaction verification. In particular, the blockchain community has debated recently on whether dividend should be allowed...
The helpfulness of online reviews greatly facilitates travelers’ information searches, and helpful reviews can popularize travel service providers within a virtual environment. This study examines how the helpfulness of travel reviews is influenced by customized management responses from a linguistic perspective. Based on TripAdvisor data for 946 h...
The objective of this study is to investigate how review temporal distance influences the conformity of consumer restaurant review ratings. By employing an innovative dataset pairing consumer reservation records and consumer online reviews, the findings of this study indicate that (1) in general, temporal distance has a positive influence on restau...
Unlike online travel agencies (OTAs), travel review websites allow travellers without purchase records to share their opinions. However, the effects of two mechanisms, namely, verified and unverified reviews, on traveller decisions remain unclear. In this study, managerial responses (MRs) and traveller bookings data were collected from TripAdvisor...
The purpose of this study is to explore factors contributing to users' reviewing effort in the online review platform and understand the mechanism behind the effect. Based on a mixed method including secondary data analysis and experimental data analysis, the results indicate the following. (1) A user receiving more managerial responses tends to ex...
Based on the review of previous studies and the analysis of the dynamic changes of misallocation of capital and labour in China during 2003–2017, this study has adopted the Dynamic Panel Econometric Model to investigate the effects of land finance on resource misallocation at national, regional, and urban tier levels. The results show that resource...
BACKGROUND
Among the 1.1 billion global smokers about 80% of them live in developing countries, and nearly 7 million of those smokers will die by 2030, including 2 million-plus in China alone. China produces and consumes about one-third of global tobacco products, which affects nearly 80% of China’s total population. Currently, largely-applied prog...
As an online reputation management tool, hotel managers increasingly rely on management responses to online reviews to improve the electronic word of mouth (eWOM). Due to the substantial heterogeneity of textual reviews with different topics, it is particularly challenging to personalize the response for customer relationship management. Based on a...
Smoking prevalence is a leading health risk and preventable cause of mortality. As of 1.1 billion global smokers, 80% live in emerging countries. Predictably, 7 million of them will die annually by 2030. Mobile health (referred to as 'mHealth') gets popular in today's healthcare management uses technology, and to combat smoking peril. Technology, b...
Purpose
This study aims to investigate how prior reviews posted by other consumers affect subsequent consumers’ evaluations and to what extent the review temporal distance can increase or reduce the social influence of prior reviews. In this study’s restaurant context, review temporal distance refers to the duration between dining time and review t...
High-quality reviews are crucial for users and websites. Many online travel agencies (OTAs) offer online incentives to encourage high-quality reviews. However, the effect of these incentive programs on users' posting effort remains unclear. Our analyses of a dataset collected from a leading OTA present the following: (1) users with more digest revi...
Consumers always face a tradeoff between making a purchase decision now and continuing information searching with delayed purchase decision. This study extends extant literature by empirically investigating the effects of online peer reviews on consumers’ timing of booking a restaurant using a merged data set of online peer reviews and consumer res...
The majority of foreign students have zero proficiency in the Chinese language prior to coming to China for higher education. Unsurprisingly, they choose English as the study language. Considering the scarcity of lecturers in Chinese universities with high precision in English as a teaching language. International students managing the potential co...
Recently, several studies on information systems have applied the Uses and Gratifications theory to investigate individual use of social media, and have reported the role of different gratifications in predicting users’ behaviors. However, no attention was given to the influence of these gratifications on users’ emotional states (satisfaction and e...
Given that satisfied travelers tend to become repeat customers and spread positive word of mouth, destinations must induce travel satisfaction to increase their income. Travelers may face increasing physical and mental challenges during their travel that can undermine their travel experience, and staying overnight in a destination can improve the s...
This study investigates a rarely studied topic on gender difference in restaurant online booking timing, and the impact of sell-out risk and online review rating and review text on restaurant booking among males and females. The data were collected from Xiaomishu.com, a leading restaurant reservation website in China. A total of 719,812 reservation...
In order to encourage users’ engagement as well as crowdsource quality control, a majority of online review websites have started to provide review peer evaluation votes, reviewer credentialing program and social network service. By considering the review text features as well as reviewer’s social identity and social network, this study examined th...
Given the ever-growing information overload among users of online review websites, understanding the manner in which cognitive costs are reduced has become increasingly important. Despite the emergence of literature that focused on studying consumer motivation to publish high-quality reviews, the effect of direct intervention on this motivation rem...
Purpose
This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.
Design/methodology/approach
A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with 30,232 performance records matched to these hotels on a...
The objective of this paper is to study the effects of online user-generated “expert reviews” on travelers' behavior. After controlling for a large set of independent variables, the results show that as the number of expert reviews for a hotel increases, future traveler ratings for the hotel increase. However, the marginal effect of a greater numbe...
This study analyzes the factors that discourage non-tourists' participation in domestic tourism. Data were collected in 15 cities in China and analyzed using a comparative analysis and non-parametric ridit analysis. The findings indicate that (i) non-tourists have low internal travel motivation and attitude and are more likely to be under 25 or abo...
Non-tourists comprise a large potential market, but are rarely studied in research. This paper aims to examine the reasons behind the non-participation of individuals in domestic tourism through a proposed combined framework which incorporates concepts presented in the psychological continuum model and constraint negotiation model from the field of...
The Internet is becoming an important source of health information; however, unverified health rumours may be included in health-related search results. There is a critical need to provide health information seekers with methods that are specifically geared towards the identification of the authenticity of health rumours.
Using 453 health rumours c...
This study focuses on demonstrating the differences and similarities between and among Western and Asian customers in terms of travelers’ evaluation of satisfaction, perceived value, and attribute quality in a Hong Kong hotel setting. It has been noted that national culture has a substantial impact on travelers’ expectations and perceptions. The re...
The business case for investing in online reputation has received increasing scrutiny in recent years. This study identifies the business value of consumer reviews and management responses to hotel performance. We present a panel data analysis of online consumer reviews and management responses of 843 hotels on a hotel review website. The results s...
Customer satisfaction with a service experience is often determined by several critical attributes. Prior studies have suggested that food, physical environment, and employee service impose an important effect on diners' satisfaction with restaurant services. Although much research has looked at the direct effect of these attributes individually, l...
This study examines the relationship between attribute performance of a restaurant and customers' positive and negative word of mouth (WOM). We present an analysis of 168,262 customer reviews, which consist of an overall rating of a dining experience, ratings of food, physical environment and employee service, and real expenditure for a meal, total...
Given the importance of the cruise segment in the tourism industry and the limited number of prior studies in the area, this study empirically explores the structure of customer satisfaction with cruise-line services by evaluating the attributes of cruises that are significant to passengers. Using 44,993 voluntarily provided customer reviews publis...
This paper presents the results of an investigation of Chinese authors' attitudes towards, and concerns about, academic journals by analyzing their comments posted on a journal review Web site. The views of 338 authors about 13 Chinese academic journals in the library and information science field were collected. Using word frequency, word co-occur...
Group buying, which provides daily discounts for various services and products, is a new form of marketing that has attracted the attention of both practitioners and academic researchers. However, it is unclear what factors influence the effectiveness of a group buying promotion. This study presents an analysis of 862 restaurant group buying deals...
Purpose - The purpose of this paper is to examine how regional factors affect customer satisfaction in the food service sector. This is achieved through investigating the moderating effects on the most important attributes of restaurants. Design/methodology/approach - Hierarchical linear models, comprising customer observations nested within region...
This study examined the relationships among perceived editorial responsiveness, perceived journal quality, and review time of submissions for authors in mainland China. Online review data generated by authors who have experienced the submission process in 10 Chinese academic journals were collected. The results of Spearman correlation analysis show...
Numerous studies published in the academic literature address the issue of journal quality assessment. However, little has been done to compare the factors that influence the perceptions of journal quality in different disciplines. From Chinese authors' viewpoint, this study explored the factors influencing author quality perceptions of journals in...
Numerous studies published in the academic literature address the issue of journal quality assessment. However, little has been done to compare the factors that influence the perceptions of journal quality in different disciplines. From Chinese authors’ viewpoint, this study explored the factors influencing author quality perceptions of journals in...
This study examines differences in perceptions of journal quality and editorial support among three categories of Chinese authors those whose manuscripts were accepted without revision, those whose manuscripts were accepted after revision, and those whose manuscripts were rejected. An analysis of online reviews of journal quality and editorial supp...
Sentiment classification seeks to identify general attitude of a piece of text of comments or reviews on certain subject, be it positive or negative. Most existing researches on sentiment classification employ supervised learning approaches that rely on annotated data. However, sentiment is expressed differently on different subjects in different d...
Purpose – This study aims to examine whether and how hotel class, attributes of the room, quality, location, cleanliness, and service influence room rates in hotels. Design/methodology/approach – Regression models were developed for the hotel industry and for various grades of hotels. Findings – Using data from New York, empirical findings suggest...
Cantonese is an important dialect in some regions of Southern China. Local online users often represent their opinions and experiences on the web with written Cantonese. Although the information in those reviews is valuable to potential consumers and sellers, the huge amount of web reviews make it difficult to give an unbiased evaluation to a produ...
With the growing availability and popularity of web-based opinion platforms, online product reviews are now an emerging market phenomenon that is playing an increasingly important role in consumer purchase decisions. Generally speaking, there are two types of online reviews: consumer-generated reviews that are based on personal experiences, and rev...
The rapid growth in Internet applications in tourism has lead to an enormous amount of personal reviews for travel-related information on the Web. These reviews can appear in different forms like BBS, blogs, Wiki or forum websites. More importantly, the information in these reviews is valuable to both travelers and practitioners for various underst...
Cantonese is an important Chinese dialect spoken in some regions of Southern China. Local online users often represent their opinions and experiences with written Cantonese on the web. With two supervised machine learning approaches, this paper conducts a series of experiments to explore appropriate methods for automatic sentiment classification in...
Subjectivity analysis requires lists of subjective terms and corpus resources. Little work to date has attempted to automatically
recognize subjective sentences and create corpus resources for Chinese subjectivity analysis. In this paper, we present a
bootstrapping process that can use subjective phrases to automatically create training set from un...