Zhike Lei

Pepperdine University · The Graziadio Business School

Although scholars often assume that individuals seek out experts when they need help, recent research suggests that seeking help from experts can be costly. The authors propose that perceiving potential help providers as accessible or trustworthy can reduce the costs of seeking help and thus encourage individuals to seek help from experts. They fur...

Psychological safety describes people's perceptions of the consequences of taking interpersonal risks in a particular context such as a workplace. First explored by pioneering organizational scholars in the 1960s, psychological safety experienced a renaissance starting in the 1990s and continuing to the present. Organizational research has identifi...

Errors are a recurring fact of organizational life and can potentially yield either adverse or positive consequences. Organizational researchers and practitioners alike have become increasingly interested in understanding the causes of errors and the coping strategies that foster organizational success. Although we have learned much about errors in...

Errors are a recurring fact of organizational life and can potentially yield either adverse or positive consequences. Organizational researchers and practitioners alike have become increasingly interested in understanding the causes of errors and the coping strategies that foster organizational success. Although we have learned much about errors in...

Crisis management teams occupy central roles in many normative models of crisis management; however, management education generally addresses neither the nature of such teams nor the capabilities necessary for them to be effective. To help address this situation, we integrate information from phase-based crisis management models with team dynamics...

Introduction: Safety climate is a critical human factor that can increase safety-related behaviors and reduce accidents. This research reports on a three-phase program of development and validation of a safety climate survey tool initiated by U.S. Naval Surface Forces after numerous accidents and near misses. Method: The initial survey was admin...

Purpose: Acute care teams work in dynamic and complex environments and must adapt to changing circumstances. A team process that helps teams process information and adapt is in-action team reflection (TR), defined as concurrent collective reflection on group objectives, strategies, or processes during an ongoing care event. However, the health car...

Through two studies we observed, that leaders must make a concerted effort to encourage assertiveness and speak-up behavior in their area of responsibility by asking open-ended questions before posing solutions, even (and especially) in high-stakes and urgent situations. When people are under pressure, it’s not uncommon for many to shut down and gr...

Inventory Management: Modeling Real-life Supply Chains and Empirical Validity provides a unique overview of inventory models, from single-item single-echelon models to multi-item multi-echelon models. Rather than starting with inventory models that are tractable from a mathematical point of view, the author starts from the inventory management prob...

Coping with Errors in Organizations presents and integrates various cutting-edge theoretical frameworks and methodologies from the operations management and organizational research literatures to use diverse methodologies in order to help organizations to excel in reliability, performance, and innovation. Through the development of learning dialogu...

Managing errors in real time requires errors to be reported in a timely manner. Yet silence, or covering errors up, is a more natural tendency for organizational employees. The author uses a temporal lens to shed light on why and how errors are or are not reported. She suggests we begin to think not just about whether or not errors are reported, bu...

Prevailing practices in health care organizations convincingly argue for a “both-and” approach to mitigating and learning from medical errors. We, however, challenge this reasoning and suggest that both organizational goodwill and implementation difficulties constitute simplistic explanations. By understanding the reasons for health care organizati...

Cambridge Core - Communications - The Cambridge Handbook of Group Interaction Analysis - edited by Elisabeth Brauner

Team reflexivity (TR)–defined as a team's conscious reflection on their objectives, strategies, and processes—is an important team process that fosters adaptation and information processing. However, traditional conceptualizations frame TR as a process that occurs in periods of downtime to reflect on past, terminated performance, largely ignoring r...

Managing errors in real time requires errors to be reported timely so that remedy steps can be taken before harm occurs. Yet reporting errors or openly discussing them or is not as easy as it sounds; silence, or covering errors up, is a more natural tendency in organizations. I have attempted to use different lenses – psychological, structural, and...

A growing number of team researchers are engaging in a dynamic approach to team interaction patterns. Although the potential contribution of this effort is motivating, the research journey can be inefficient and challenging, fraught with methodological hurdles and unknowns. Drawing from insights from sociological, psychological, and organizational...

The importance of surviving and thriving through crises is incontrovertible. It is time to rethink and reframe crisis management and adopt a resiliencing approach. In essence, resiliencing is about a temporal perspective that provides a more nuanced understanding of crisis as an ever changing, emergent, dynamic phenomenon. A temporal approach to re...

Positivity has been heralded for its individual benefits. However, how positivity dynamically unfolds within the temporal flow of team interactions remains unclear. This is an important oversight, as positivity can be key to team problem solving and performance. In this study, we examine how team micro-processes affect the likelihood of positiv...

Previous research asserts that teams working in routine situations pass through performance episodes characterized by action and transition phases, while other evidence suggests that certain team behaviors significantly influence team effectiveness during nonroutine situations. We integrate these two areas of research—one focusing on the temporal n...

Team meetings are affect-laden environments where team members may motivate and energize, or frustrate and agitate each other. The importance of affect in teams generally and in team meetings particularly has led to a growing body of research that focuses on group affect. Existing conceptual and empirical work has contributed to our understanding o...

The increasing complexity, dynamism, and interconnectedness of contemporary business environments demand that organizations cope with simultaneously contradicting requirements and paradoxical tensions. However, paradoxical tensions are complex and challenging. To date, we still lack a clear understanding of what and how would help organizations and...

It is time to rethink and reframe crisis management. The literature in this crucial domain of organizational research and practice is missing the mark. Whereas much of the research is focused on the large-scale crises that blindside companies, the reality in today’s business environment is quite different. True, some organizations experience large-...

Previous research suggests that peer affective influence plays an important role in shaping team dynamics and outcomes. But our knowledge concerning how peers’ emotions dynamically influence team members over time remains somewhat murky. Moreover, whereas peers’ positive emotions seem to have a clear advantage in predicting individual task performa...

Positivity in the workplace has been heralded to produce individual, social and organizational benefits. Although we know more about how positivity 'broadens' and 'builds' within individuals, little research has explicitly studied how positivity naturally occurs and dynamically unfolds in the flow of team interactions. This study aims to address th...

Nursing practice faces the challenges of succeeding with a great diversity of customers and managing a diverse workforce with a wide range of age differences. While age diversity can lead to increased creativity and a greater richness of values and skills, it can also lead to value clashes, disrespect of each other's viewpoints, and increased confl...