Zhenhui Peng

• Hong Kong University of Science and Technology

Teaching literature under interdisciplinary contexts (e.g., science, art) that connect reading materials has become popular in elementary schools. However, constructing such contexts is challenging as it requires teachers to explore substantial amounts of interdisciplinary content and link it to the reading materials. In this paper, we develop LitL...

Support-seekers' self-disclosure of their suffering experiences, thoughts, and feelings in the post can help them get needed peer support in online mental health communities (OMHCs). However, such mental health self-disclosure could be challenging. Images can facilitate the manifestation of relevant experiences and feelings in the text; yet, releva...

Reading and repeatedly retelling a short story is a common and effective approach to learning the meanings and usages of target words. However, learners often struggle with comprehending, recalling, and retelling the story contexts of these target words. Inspired by the Cognitive Theory of Multimedia Learning, we propose a computational workflow to...

Music streaming services are increasingly popular among younger generations who seek social experiences through personal expression and sharing of subjective feelings in comments. However, such emotional aspects are often ignored by current platforms, which affect the listeners’ ability to find music that triggers specific personal feelings. To add...

Music streaming services are increasingly popular among younger generations who seek social experiences through personal expression and sharing of subjective feelings in comments. However, such emotional aspects are often ignored by current platforms, which affects the listeners' ability to find music that triggers specific personal feelings. To ad...

Community-based Question Answering (CQA) platforms can provide rich experience and suggestions for people who seek to construct Activity Plans (AP), such as bodybuilding or sightseeing. However, answer posts in CQA platforms could be too unstructured and overwhelming to be easily applied to AP construction, as validated by our formative study for u...

Promotions are commonly used by e-commerce merchants to boost sales. The efficacy of different promotion strategies can help sellers adapt their offering to customer demand in order to survive and thrive. Current approaches to designing promotion strategies are either based on econometrics, which may not scale to large amounts of sales data, or are...

Promotions are commonly used by e-commerce merchants to boost sales. The efficacy of different promotion strategies can help sellers adapt their offering to customer demand in order to survive and thrive. Current approaches to designing promotion strategies are either based on econometrics, which may not scale to large amounts of sales data, or are...

Pre-compiled guidelines with a static question list can stimulate critical thinking while reading a scientific paper. However, they could be less engaging than taking live question prompts from others. In this paper, we develop CReBot that interactively asks section-level critical thinking questions and customize it for routine paper readers with p...

Health-related rumors being spread online during a public crisis may pose a serious threat to people's well-being. Existing crisis informatics research lacks in-depth insights into the characteristics of health rumors and the efforts to debunk them on social media in a pandemic. To fill this gap, we conduct a comprehensive analysis of four months o...

Understanding how players interact with the mobile game app on smartphone devices is important for game experts to develop and refine their app products. Conventionally, the game experts achieve their purposes through intensive user studies with target players or iterative UI design processes, which can not capture interaction patterns of large-sca...

Robot learning from demonstration (RLfD) is a technique for robots to derive policies from instructors’ examples. Although the reciprocal effects of student engagement on teacher behavior are widely recognized in the educational community, it is unclear whether the same phenomenon holds for RLfD. To fill this gap, we first design three types of rob...

Health-related rumors spreading online during a public crisis may pose a serious threat to people's well-being. Existing crisis informatics research lacks in-depth insights into the characteristics of health rumors and the efforts to debunk them on social media in a pandemic. To fill this gap, we conduct a comprehensive analysis of four months of r...

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs with pre-scripted responses; or 2) they are designed with a focus on single-user scenarios, thus it is unclear h...

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs with pre-scripted responses; or 2) they are designed with a focus on single-user scenarios, thus it is unclear h...

Social media enables users to publish, disseminate, and access information easily. The downside is that it has fewer gatekeepers of what content is allowed to enter public circulation than the traditional media. In this paper, we present preliminary empirical findings from WeChat, a popular messaging app of the Chinese, indicating that social media...

Robot Learning from Demonstration (RLfD) is a technique for robots to derive policies from instructors' examples. Although the reciprocal effects of student engagement on teacher behavior are widely recognized in the educational community, it is unclear whether the same phenomenon holds true for RLfD. To fill this gap, we first design three types o...

Textual comments from peers with informational and emotional support are beneficial to members of online mental health communities (OMHCs). However, many comments are not of high quality in reality. Writing support technologies that assess (AS) the text or recommend (RE) writing examples on the fly could potentially help support providers to improv...

Conversational robots face the practical challenge of providing timely responses to ensure smooth interactions with users. Thus, those who design and implement robots will need to understand how different levels of delay in response may affect users’ satisfaction with the conversation, how to balance the trade-off between a robot’s quality of voice...

Maintaining a positive group emotion is important for team collaboration. It is, however, a challenging task for self-managing teams especially when they conduct intra-group collaboration via text-based communication tools. Recent advances in AI technologies open the opportunity of using chatbots for emotion regulation in group chat. However, littl...

Affectionate communication, the conveyance of closeness, care, and fondness for another, plays a key role in romantic relationships. While the pervasive use of digital technology for communication limits affectionate interaction through nonverbal cues -- a major channel of expression in face-to-face settings, there have been few approaches which sc...

Chatbots are being widely applied in many service industries to help schedule meetings, online shopping, restaurant reservations, customer care and so on. The key to the success of the service chatbots design is to provide satisfying responses to the given user’s requests. This survey aims to provide a comprehensive review of chatbots construction...

Recently, major software development platforms have started to provide automatic reviewer recommendation (ARR) services for pull requests to improve collaborative coding review process. However, the user experience of ARR is under-investigated. In this paper, we use a two-stage mixed-methods approach to study how software developers perceive and wo...

As service robots are envisioned to provide decision-making support (DMS) in public places, it is becoming essential to design the robot's manner of offering assistance. For example, robot shop assistants that proactively or reactively give product recommendations may impact customers' shopping experience. In this paper, we propose an anticipation-...

Recently, major software development platforms have started to provide automatic reviewer recommendation (ARR) services for pull requests, to improve the collaborative coding review process. However, the user experience of ARR is under-investigated. In this paper, we use a two-stage mixed-methods approach to study how software developers perceive a...