Zhao Pan

• PhD
• Huazhong University of Science and Technology

Although generative conversational artificial intelligence (AI) can answer questions well and hold conversations as a person, the semantic ambiguity inherent in text-based communication poses challenges to effective use. Effective use reflects the users’ utilization of generative conversational AI to achieve their goals, which has not been previous...

Purpose-Generative conversational artificial intelligence (AI) demonstrates powerful conversational skills for general tasks but requires customization for specific tasks. The quality of a custom generative conversational AI highly depends on users' guidance, which has not been studied by previous research. This study uses social exchange theory to...

With the popularity of live streaming, viewers have been found to spend an increasing number of hours on stream-watching in a continuous manner. Why users choose to watch streams for the first time has been well explored. However, continuance stream-watching phenomenon has not been investigated enough. Given the importance of accumulating loyal use...

Artificial intelligence of things technology provides smart surveillance capability for personal data digitalization. It will invade individuals’ information, physical, and social spaces and raise contextual privacy concerns while providing personalized services, which has not been explored in previous research. We theorize three types of smart sur...

Artificial intelligence (AI) serves as a useful resource for replacing, supporting, and augmenting individuals in responding to external difficulties and enhancing individual resilience. However, little is known about the underlying laws of how AI can heighten individual resilience. This research examines the formation of individual resilience base...

In the era of the Internet of Things (IoT), emerging artificial intelligence (AI) technologies provide various artificial autonomy features that allow intelligent personal assistants (IPAs) to assist users in managing the dynamically expanding applications, devices, and services in their daily lives. However, limited academic research has been done...

Purpose The intense competitive and dynamic environment in mobile social-media market forces service providers to introduce incremental technological changes to achieve sustainable competitive advantage. The purpose of this paper is to investigate what and how the user attitude to change influences members' behavioral support for incremental techno...

Purpose Social shopping website (SSW) introduce the social side into the shopping process, thus making “window” shopping or browsing more interesting for customers. The purpose of this paper is to investigate customer online browsing experience and its antecedents (i.e. information quality and social interaction) and consequences (i.e. urge to buy...

Danmu function as an augmented comment feature has been adopted by almost all live streaming platforms to foster interaction between viewers and the streamer in China. However, few studies have been conducted to understand the determinants of users’ Danmu sending behavior on live streaming platforms. This study examines this phenomenon from the len...

Based on the contradictory phenomenon of rapid development of Intelligent Personal Assistants (IPAs) embedded in smart IoT devices, this study examines the dual role of IPAs Autonomy (in terms of decision-making autonomy, scheduling autonomy and methods autonomy) in influencing users' IPAs usage through users' experience of agency. Drawing on agenc...

Social commerce is creating increasing opportunities for consumers to access product recommendations. Evidence from practical and academic literature shows that product recommendations may lead to impulse buying, yet relatively limited research exists on this topic. Based on the signaling theory, this research proposes a model to examine how produc...

Social networking platforms, such as WeChat and Facebook, increasingly become an important channel for advertising and transaction. Despite the growing importance of social network in facilitating social commerce, there has been limited research focusing on the dynamic implicit communities within the social network. This paper proposes a framework...

You Are Not Alone: the Impacts of Danmu Technological Features and Co-experience on Consumer Video Watching Behavior

Intense competition requires that social media service providers execute two major business strategies: exploiting current functions while simultaneously exploring incremental innovation. Realization of these strategies is related to two types of member behavior: reinforced use and varied use. Drawing on identity theories, we examine the common and...

Online communities that provide social media services need to engage newcomers so as to not lose them to competitors. This study examines the role of community diversity (in terms of perceived visible dissimilarity, perceived informational dissimilarity and perceived value dissimilarity) in influencing perceived inclusion of newcomers in the online...

Though many governments enthusiastically supported agricultural information systems, little is known about the role of governments in farmers’ acceptance of such systems. The present study examines the influences of government social power on farmers’ intention to use government-sponsored agricultural information systems. A research model reflectin...