Yvonne Lagrosen

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• Ph.D. Associate Professor
• Professor (Associate) at Mälardalen University

Manufacturing companies around the world are under constant pressure to perform effectively and sustainably. Incidental processes, such as Quality Inspection (QI), are needed to achieve Zero-Defects Manufacturing (ZDM). This study aimed to identify the Human Factors and Ergonomics (HF&E) in the design of advanced automation, QI systems, and ZDM thr...

Contemporary manufacturing must prioritise the sustainability of its manufacturing processes and systems. Zero Defect Manufacturing (ZDM) focusses on minimising waste of any kind using data-driven technology, hence enhancing the quality of all manufacturing aspects (product, process, service, etc.). Making things right on the first try is the centr...

The Zero-Defect Manufacturing (ZDM) movement has received increasing interest from practitioners and academics. However, despite the academic development of the field, the adoption of ZDM enablers such as robotic in-line quality inspection applications has not increased as expected. This article explores the state of adoption of robotic in-line qua...

Many factors contribute to increasing the need for innovation in healthcare. Global demographic developments with falling birth rates and increasing lifespan mean that the proportion of elderly in society is expected to increase dramatically in all developed countries. Moreover, continuous scientific advances afford possibilities for higher effecti...

As manufacturing companies are becoming more global, dynamic, and competitive, contradictory demands intensify. Flexibility is a key enabler for meeting the challenges of a global market if offered at mass production price and quality. Many companies have adopted Flexible Manufacturing System (FMS) together with new technologies. Nevertheless, desp...

In the era of market globalisation, the quality of products has become a key factor for success in the manufacturing industry. The growing demand for customised products requires a corresponding adjustment of processes, leading to frequent and necessary changes in production control. Quality inspection has been historically used by the manufacturin...

In the realm of Industry 4.0, measurement systems play an important role in adapting industrial robots to dynamic environments. Real-time control techniques such as Measurement Assisted Assembly (MAA) can exploit the digital measurements for operation process corrections. Likewise, the propagation of defects can be avoided with in-line measurement...

Quality management (QM) has shown an impressive ability to update and evolve. The purpose of this paper is to highlight themes that have been identified as vital and important for research projects within QM during the coming decade. The paper is also an attempt to initiate research for the emerging 2030 agenda for QM, here referred to as 'Quality...

Stress and bullying create severe pressure on workplace health. Although the connection between quality management and health is beginning to be well established, the association to workplace stress and workplace bullying has not been previously studied. The purpose of the paper is to examine associations between quality management values, workplac...

Purpose The purpose of this paper is to examine gender differences regarding the experience of workplace health and quality management. In this context, we include some factors of work environment that have previously been shown to be related to health such as workplace learning, stress, flow and sense of coherence. Design/methodology/approach A q...

Purpose An innovative technology called consciousness-based education (CBE) is being introduced in schools worldwide. The approach includes both an experiential and an intellectual component. However, research studies exploring learning in CBE are rare. The purpose of the paper is to explore how organizational learning takes place in schools, which...

Purpose In previous research, quality management practices have been found to be related to better health for employees. Dimensions of health-promoting quality leadership have been defined. The purpose of this study was to identify dimensions of workplace health in the wellness industry and relate them to the dimensions of health-promoting quality...

Even though much research has been carried out regarding various sustainability issues, the research into cultural aspects of sustainability and quality is very limited. The purpose of this study is to explore the culture of an award-winning company that is successfully working with sustainability and quality. The ambition is to contribute to the d...

The purpose of this study was to examine the possibility of integrating the World Café method with the affinity diagram tool from quality management. The proposed combination is called the Quality Café. Quality Cafés were carried out at seven spa hotels, one municipality and two student organisations. The cafés were assessed with feedback seminars...

Purpose The purpose of this study is to explore dimensions of customer perceptions of factors important for a quality experience in the SPA industry and to assess service quality implications for these dimensions. Design/methodology/approach The empirical study involved seven Swedish SPA hotels. The first part was qualitative, consisting of seven...

Purpose The purpose of the paper is to examine variables to be included in a measurement instrument which measures workplace learning related to recent research into quality management and brain functioning. Design/methodology/approach A literature review was conducted, investigating measures of workplace learning as well as the connections betwee...

The purpose of this paper is to explore service quality in classical music, to relate the findings to the essence of Beauty that Kant, Plato and others describe and to discuss the implications for practice and research regarding aesthetical organisations. Some of the views of Beauty held by Plato and Kant are described and related to the theories o...

Purpose – The purpose of this paper is to explore possible connections between brain functioning and quality management. Design/methodology/approach – Five central principles regarding brain functioning according to neuroscience are conceptually described and related to principles and major concepts in quality management with a special emphasis on...

Purpose – The purpose of this paper is to examine relationships between quality management health dimensions, employee health, flow and work integrated learning in primary schools. Previous research has indicated relationships between quality management and health. In this study, the role that work integrated learning plays in the connection betwee...

There is great demand for workplace health-promotion programmes that improve co-worker health and provide a return on investment, which is due to the continuous escalation of care costs and the prioritisation of co-worker health by businesses. Early research found that organisations that have achieved good co-worker health with low sickness absence...

This study used canonical correlation analysis to explore the relation among scores on the Torrance test of figural and verbal creativity and demographic, psychological and physiological measures in Swedish product-development engineers. The first canonical variate included figural and verbal flexibility and originality as dependent measures and (a...

Purpose – The purpose of this paper is to shed light upon the connections between quality management, employee health and organisational learning in a school setting. Design/methodology/approach – The study is based on a quantitative survey. Items measuring health status and values of quality management were included in a questionnaire addressed to...

Purpose In this paper, research leading to quality management success is examined, elaborated, and highlighted in a new profound way by focusing on the most fundamental aspect of the human dimension, the brain. The purpose is to examine the relationship between brain functioning and quality management success. In this examination, the role of core...

Purpose – The purpose of this paper is to describe health promotion activities accomplished within a project and to measure the conditions for sustainable health within the case organizations. Also, the purpose is to test a previously developed measurement approach, which measures health‐related quality management. Design/methodology/approach – A...

Purpose – The purpose of this paper is to develop an approach to measuring health-related quality management based on earlier research on the connection between quality management and employee health. Design/methodology/approach – A questionnaire was developed and a research study was carried out at a manufacturing company. The constructs were test...

In this paper, the concept of trust is elaborated upon and compared with the traditional values of quality management. Trust is approached from the areas of relationship marketing and organisational learning where it is a frequent element. The purpose is to create a framework of trust based on previous research, particularly in the areas of relatio...

Purpose The purpose of this paper is to provide a greater understanding of organisational learning in connection with assessment of Six Sigma readiness. Different forms that a possible deployment can take in the organisation's context based on the degree of readiness are explored. Design/methodology/approach The empirical data are derived from 12...

The first purpose of this study was to verify the relationship between workplace health and quality management, particularly the values 'leadership commitment' and 'participation of everybody' whose importance previous research has pointed to. The second purpose of the study was to examine the constituents and mechanics of the relationships between...

Kvalitet är viktigare än någonsin. Vare sig man arbetar inom det privata näringslivet eller inom offentlig sektor är det avgörande såväl för meningsfullheten i det man gör som för långsiktig överlevnad att man lyckas hålla god kvalitet på sin verksamhet. Ändå misslyckas många kvalitetsinitiativ och traditionell kvalitetsstyrning ses inte alltid som...

Purpose The purpose of the paper is to discover quality dimensions for the health‐and‐fitness industry and to examine the salient aspects of the quality‐management practices of organisations in this industry. Design/methodology/approach The research in this paper uses a grounded‐theory approach to a multiple case study of 15 companies in the Swedi...

Purpose The purpose of this paper is to examine and discuss the effects of quality management in the health care sector and the general effects of quality management on the health of the employees. Design/methodology/approach The empirical basis consists of three case studies in one industrial manufacturing company and two hospitals. The empirical...

Purpose – The purpose of this paper is to study the fundamentals of quality management, to examine the deeper layers of quality management and propose a tentative framework of its profound foundations. Design/methodology/approach – The paper is conceptual, reviewing the quality management literature and connecting it with contributions from servic...

This thesis has two main aims which are developed in seven papers. The first aim is to explore the knowledge and use of actual values and practices of quality management in different organisational settings. A mail survey covering 500 Swedish quality professionals was carried out. The results show that there is a strong correlation between adoption...

Purpose In this study, the effects of the different models and tools of quality management are examined. The purpose is to identify differences in the effects generated by different quality management models and tools. Design/methodology/approach A questionnaire was mailed to 500 Swedish quality professionals. The questions concerned their compani...

This article concerns a study with the purpose of identifying differences in the management of quality between manufacturing, private service and public service organisations. A questionnaire was sent to members of the Swedish Association for Quality. Some interesting differences were identified. Customer orientation is highest in the private servi...

This article departs from Mintzberg's framework in which five different organisational configurations are defined. The purpose of the study has been to identify and describe the differences between organisations of different configurations to determine the way that quality management is used and the effects that are produced. The research populatio...