Yves Staudt

University of Applied Sciences of the Grisons

Customer relationship management and marketing analytics have become critical for non-life insurers operating in highly competitive markets. As it is easier to develop an existing customer than to acquire a new one, cross-selling and retention are key activities. In this research, we focus on both car and household-liability insurance products and...

Equalization reserves is an insurance liability with features of own capital. By law, Swiss reinsurance and non-life undertakings must hold equalization reserves within their statutory accounts. Regarding Swiss solvency modeling, the equalization reserves are set to zero. Swiss reinsurance and non-life undertakings define the upper limit and the co...

Public transport maps are typically designed in a way to support route finding tasks for passengers, while they also provide an overview about stations, metro lines, and city-specific attractions. Most of those maps are designed as a static representation, maybe placed in a metro station or printed in a travel guide. In this paper, we describe a dy...

Die Fachhochschule Graubünden entwickelte mit der Weissen Arena Gruppe und LAAX Homes AG einen Forschungsprototyp für die Personalallokation und -planung für das Immobilienmanagement im Tourismus. Nach der Modellierung der Übernachtungsangebote und der Personalstrukturdaten wurde ein Constraint Satisfaction Solver für die Personalallokation durch d...

For calculating non-life insurance premiums, actuaries traditionally rely on separate severity and frequency models using covariates to explain the claims loss exposure. In this paper, we focus on the claim severity. First, we build two reference models, a generalized linear model and a generalized additive model, relying on a log-normal distributi...

Public transport maps are typically designed in a way to support route finding tasks for passengers while they also provide an overview about stations, metro lines, and city-specific attractions. Most of those maps are designed as a static representation, maybe placed in a metro station or printed in a travel guide. In this paper we describe a dyna...

Adequate pricing of car insurance contracts is an important challenge for many non-life insurance companies. When actuaries rely on models using covariates to explain the claims exposure in ratemaking, they often model the severity and the frequency of losses separately. The aim of this paper is to compare the performance of two machine learning me...

Purpose Over the last decade, technological and social trends have significantly influenced the relationship between customers and insurers. New buying patterns, price comparison platforms and the usage of different interaction channels driving single-product purchases and impacting lapses have influenced insurers’ customer portfolios and developm...